Horrible. Too tight a connection from Bos to Phi to SXM. Should not be a legal connection by AA. Coming back 10X worse with customs, immigration, luggage claim/recheck and a long sprint to the gate where they shut it 1 min before our arrival.
The customer service rep took his time to find seats that were together for my husband and I. Neil, the flight attendant, was very nice and courteous. Seemed to go out of his way to make people comfortable.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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