Cons: "We are in the midst of a pandemic and while masks were "required," the number of passengers not wearing a mask or wearing a mask incorrectly was obscene. The flight attendants needed to be reminding people and correcting people on their mask wearing. More importantly, the airline needs to be upholding the safety of their passengers! I was also seated DIRECTLY next to another passenger, which breaks all social distancing. And while I repeatedly asked him to fix his mask, it still always managed to fall off his face while sleeping. I know it isn't really the fault of the crew, but I think the airline needs to do a better job."
Pros: "Seats were great, loved that there were movies to watch."
Cons: "I didn’t care for the snack but glad there was ginger ale. The snack really didn’t affect my experience and I’m okay."
Pros: "I had a middle seat and I was surprisingly comfortable."
Cons: "This was a 4 hour flight and they had no food -- really????"
Cons: "Cramped seating, limited overhead bin space, no in-flight entertainment, mediocre flight attendants. Spend the extra money and fly Delta."
Pros: "We boarded promptly, left early, and arrived well before the scheduled time. The crew was friendly and helpful. Free drinks were given out. There was more legroom than usual for a discount carrier. No one bothered passengers about the weight or size of the luggage they brought onto the plane."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Cons: "Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in."
Pros: "Timely departure and before time arrival"
Cons: "Extra charge for cabin luggage"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Cons: "Sun Country is the worst ever. The flight was delayed, then canceled, no answer, no manager giving directions, they just gave a number to call and they had 90 minutes of delay to give an answer. 10 hours in the airport for a flight of 3 hours, and they didn't give us even a glass of water. I definitely do not recommend Sun Country and I will never ever again buy a ticket with them."
Cons: "We were over 3 hours late, which was just a big bummer. The airline was apologetic about it, but it was still not ideal."
Pros: "The flight was quick and had friendly crew."
Cons: "I was so upset by all the surprise fees involved. I felt completely scammed and taken advantage of. I have flown sun country many times and had no complaints but this will be the last after pricing changes. First in order to check in we had to pay $11 to reserve a seat- that should be a given when you pay hundreds for a ticket. Then the luggage fees were $20 for a checked bag and $30 for a carry on!!! It pretty much forced us to check a bag to save the money, and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5lb dog on board. Nobody even saw her or checked for her ticket, what on earth is the $199 for when the dog fits in a bag under the seat in front of me. I have had to spend $120 before but an average fee is $60. I would have never brought my dog had I known it would cost $400 round trip. I’m so upset and will never fly sun country again."
Cons: "My father also had a seat that would not recline. Not good for a 5+ hour overnight flight."
Cons: "No charge port no tv"
Pros: "Pilot immediately informed passengers about why our plane was unable to land at the last minute. This helped relieve some anxiety about the situation."
Pros: "Smooth ride!"
Cons: "The delay of 2 hours"
Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"
Cons: "WiFi should be available."
Cons: "I had a small day pack and my briefcase and they charged me $25.00 extra day the day pack. Sun Country. I really would have complained but another person was trying to complain of the same problem, with no movement or to no avail."
Cons: "Late take off, no leg room."
Pros: "Safely reached destination"
Cons: "45 minute delay at LAX"
Cons: "the seats are not comfortable for a three hour flight."
Pros: "The staff did their best to reschedule everyone and dealt with a very angry group with professionalism"
Cons: "Spending 10 hours in the airport waiting for a rescheduled flight is never fun, especially when I could've spent more time with my mom instead of rushing to a flight that clearly wasn't going to happen."
Pros: "Never had a bad experience on Sun Country. Had plenty of horrible experiences on the majors (talking about you, Delta and United). Pleasant flight, nothing fancy. Unlike Spirit, there's reasonable leg room, and your seats actually recline."
Pros: "Checked bags were available quickly at baggage claim. Appreciated that departure gate for connecting flight was right there where we arrived."
Cons: "Flight was one hour late due to SFO construction"
Cons: "They need in flight wifi entertainment!"
Pros: "low price flight attendants offered multiple rounds of beverages seat was reasonably comfortable"
Cons: "long delay for unclear reasons (problem with a printer?) no wifi available in flight"
Pros: "The boarding process was simple. You all waited for a flight that was connecting. The seats had a nature recline."
Cons: "There were no free snacks."
Pros: "People are friendly, it's clean, you feel safe, can't complain."
Cons: "Boarding felt disorganized and unusually long lines to board - security was also ridiculously slow at JFK. Slowest I've ever experienced."
Pros: "The price of the flight, although it is to be refunded."
Cons: "They called me at 3:15 to tell me my 10 pm flight was cancelled. They could only offer a reschedule for 2 days later which was a day after the event that I was flying to and leaving for MN after my original return flight would have been completed..I feel that they should help with other options even if not on their airline."
Pros: "Good value, pleasant staff, good flight"
Cons: "No problems"
Pros: "Great service! Comfortable seat. A+."
Pros: "Comfortable seats, friendly crew"
Pros: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Pros: "I enjoyed te staff. Very warm and welcoming."
Cons: "I didn't like how cold it was."
Pros: "I like that I got on the plane first"
Cons: "Forced to by an exit row seat for extra money because of a "full flight" but when the doors shut there were at least 10 seats open that did not cost extra. No free in flight snack and they Nicole and dime you"
Cons: "Only one bathroom in back of plane."
Pros: "Delay; uncomfortable seat; bad pilot hurt my ears; no food and less drinking"
Cons: "Expensive ticket"
Pros: "Check in a breeze and staff friendly in Phoenix"
Cons: "Staff not as friendly in MN"
Pros: "everything good would fly again"
Pros: "When checking in the person at the desk went out of her way to help me and changed my daughter's seat so that we could be together even though I hadn't asked her to."
Cons: "i didn't receive a seat assignment with my ticket and when I tried to get one online later it wouldn't let me and gave a number to call. When I called the number I waited on hold for 45 minutes and finally gave up and was very mad."
Pros: "Everything was quick and simple"
Pros: "Every thing is good"
Cons: "I like every thing's"
Pros: "Wheel chairs were provided for Mrs. Kirscht and I because we're handicapped. Got us through the security line and boarded in record time."
Cons: "N/A pls keep up the great work!"
Pros: "I liked the MSP Terminal 2 airport."
Cons: "Not being able to choose a seat early. No entertainment."
Cons: "No one explained why it flight was delayed. Our new time was delayed by another hour and a half without them even acknowledging that. Seats were extremely small."
Cons: "We will never fly Suncountry again. Very bad expierence."
My family in Arizona didn’t have a printer to print our return flight tickets, so I took a screenshot of our tickets on my phone. Apparently, when you go through security they enlarge the QR code, which makes it blurry, so it can’t be scanned. We had to go back to the check in desk and pay $5 for each ticket to be printed. Lesson learned, print out all flight tickets before you leave.
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Flight was great overall."
Cons: "Timelines was very poor. 2 hour delay because we don’t have a crew is terrible!"
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Cons: "They charged $3 for water, nothing complementary."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "Give complimentary water"
Pros: "Flight staff nice"
Pros: "direct flight"
Cons: "airport hassles"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Cons: "No help with the Coronavirus bs. Customer service blows"
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Cons: "The ticket lady was rude just nasty and upset for no reason."
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "It is Allegiant Air. Not much more needs to be said."
Cons: "More space under the seat in front of me for my carryon"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Cons: "Unfriendly Flight attendants"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Cons: "Super rude personelle"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Fast and efficient!"
Cons: "Everything was great!"
Pros: "I never have any issues. Everything is always great."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "didn't like anything"
Pros: "Easy airport. Easy for rental return, going through security, and walking to the terminal. Quick loading time. Nice, clean plane with plenty of on-board crew to accomodate."
Cons: "Damage to checked baggage from Mesa to SGF. A quality, thick, hard-sided suitcase developed a crack in the side. Abnormal pressure would have had to be applied to cause this type of damage. Cheaper or soft-sided luggage would have experienced damage to the contents. Unfortunately, I did not check the luggage before leaving the airport to file a complaint."
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."