Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Cons: "Every thing was good"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "Plane too small to have any on board entertainment"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "good job over all"
Pros: "Uneventful and on time"
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Good flight."
Pros: "New airplanes.On time schedule .Very professional a"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "Sky Lounge at SFO and onboard entertainment"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Great experiencing getting on and off the plane"
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "Wonderful flight attendants"
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Everything was great"
Cons: "Lost luggage,, will be delivered to our house"
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "waited for us. We were late from Yuma"
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Horrible experience!!"
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "There was no place to charge my electronics"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Overall a very good flight"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Everything happy and in time. Nice staff"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Staff was fantastic"
Pros: "Everything was good."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Easy flight"
Cons: "too tight to connection time in DFW"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Cons: "Delayed flight, multiple gate changes"
Pros: "Nice staff, on time"
Pros: "Full flight, crew worked timely"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Cons: "Waiting on a hot plane for 2 hours"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Quick and easy thanks"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "Good preferred seat."
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "Give complimentary water"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Cons: "The ticket lady was rude just nasty and upset for no reason."
Cons: "It is Allegiant Air. Not much more needs to be said."
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Cons: "Unfriendly Flight attendants"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Cons: "Super rude personelle"
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Cons: "Baggage claim very slow"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Fast and efficient!"
Cons: "Everything was great!"
Pros: "I never have any issues. Everything is always great."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Best flight for its Price. It was on time."
Pros: "didn't like anything"
Cons: "Our flight was delayed dor 10 hours."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Pros: "Easy airport. Easy for rental return, going through security, and walking to the terminal. Quick loading time. Nice, clean plane with plenty of on-board crew to accomodate."
Cons: "Damage to checked baggage from Mesa to SGF. A quality, thick, hard-sided suitcase developed a crack in the side. Abnormal pressure would have had to be applied to cause this type of damage. Cheaper or soft-sided luggage would have experienced damage to the contents. Unfortunately, I did not check the luggage before leaving the airport to file a complaint."
Pros: "The fight"
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Cons: "Seats were very uncomfortable"
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "The flight attendants were super nice and very responsive"
Cons: "The food was not that good"
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Pros: "Aisle seat"
Cons: "Snack options"
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Friendly crew Friendly Gate Staff Super fast boarding"
Cons: "Seats were tight Overpriced upsell for “preferred” seating"
Cons: "The flight was delayed."
Pros: "Timely departure"
Cons: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Cons: "Rude employees - never flying with United again."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pros: "Plenty of room, great cabin service"
Cons: "Plane was way late, several gate changes had me chasing my tail in Chicago...and that is not a friendly airport for incoming international flights on a good day."
Cons: "The wireless connection was super spotty"
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Smooth flight"
Cons: "Horrible customer service"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Cons: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"
Pros: "They were very helpful, but there was so much turbulence it made me really sick."
Pros: "Crew was mostly friendly"
Cons: "Leg room has vanished"
Pros: "The crew and service was very nice and pleasant"
Cons: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pros: "Boarding was made easy buy letting each group on separetly"
Cons: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pros: "The crew was amazing. I was traveling alone with an infant and since the flight wasn't full, the ticketing agent moved seats around and gave me an entire row! It was so nice to have the extra space with all my things and to get up freely when needing to change my sons diaper. There was also a changing table in the bathroom which was much needed."
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "Easy boarding"
Cons: "No TV"
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Cons: "Flight was cancelled!!!"
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pros: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Cons: "Could have lived without the 1.5 hour delay...but it happens."
Pros: "Very good service and great pilot"
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
Pros: "The seat was comfortable, the plane was new, and staff was friendly."
Cons: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."
Pros: "Didn't expect much since it was less than 2 hrs at an absurd hour so the flight did meet expectations. The crew was friendly."
Cons: "When I checked in the only seats together we the very back next to the toilet. No reclining. It stank literally and figuratively. No food not that most flights have anything other than peanuts and crackers. Only OJ and water. To watch a movie it's $7.99 for flights less than 2 hours which doesn't make sense. Why would you charge less for longer flights? They watch more movies. I only get to watch one for the cost of my month long Netflix subscription or the same cost to go to the theatre and I get leg room."
Pros: "The plane didn't crash. Quite possibly the only nice thing I can say about this flight."
Cons: "No built in personal entertainment for a 12 hour flight. If you had already downloaded the United app, you could connect a personal device to their wifi for free and watch from there (if you didn't download the app prior to takeoff, you were screwed). Also, no USB charging outlets were available. I live in Korea and don't have an American style outlet to connect to a USB, so my devices died. The provided tiny aisle TV which played programmed shows and movies kept freezing, skipping, and turning off. Entertainment is usually the saving grace for budget int'l flights, whose food, service, and comfort can be expected to suck. Next time I'll shell out for Korean Air or Asiana."
Cons: "LONG walk to car rental"
Cons: "Have plane depart on time."
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "The Flight crew did a good job and the price for the flight was good"
Cons: "The flight to phoenix was 2 hours late due to issues getting the plane to Cincinnati it happens no big deal. However the flight coming back from Phoenix to Cincinnati took off on time and landed early but when we landed it took over an hour to get our bags initially there was a storm that held them up but after the storm other flights were getting there bags but not frontier and when we finally for a representative she was very rude and provided no answers as to what the problem was she just said the ramp is closed and stormed off. I will be contacting the cooperate office regarding this."
Pros: "I liked that the staff was friendly and the tickets were affordable"
Cons: "I didn’t like that there was no complimentary food or beverage options."
Pros: "Very good flight. The plane was very clean and the seats seemed to have more leg room. The pilot landed the plane so gently!"
Cons: "Having to pay for a soft drink. Really? You can't spring for a soda on a 3 + hour flight???"
Pros: "We appreciated the cheap airline ticket prices."
Cons: "We were outraged by having to pay $45 for each piece of luggage, including carry ons! After these hidden fees, our tickets would have been cheaper for a well established and popular airline."
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Pros: "The flight took off on time & arrived in Cincinnati CVG airport a half hour early."
Pros: "I like that the pilots were careful of the storms around us. Flew around the worst. Approached the airport with the least turbulence. Our flight was 45 minutes late, but that was because the plane coming in was 45 min late. An airline can not control the weather, but I do appreciate knowing they take the safest precautions even if it costs more for fuel to fly around the storms. The plane was clean. The stewards were pleasant and smiled."
Cons: "I hate being nickeled and dimed. I think Frontier did make one change since my last flight. They gave someone a free glass of water - which I think was a good compromise. I don't mind being charged for drinks - even sodas - but water is too basic when poured into a glass. I did like if we had to pay for overhead luggage at least we boarded first to be able to store it. Although, being charged for a piece of overhead luggage to the point of adding $70 to the ticket for roundtrip - may remove Frontier from my idea of being a budget airline. Southwest with free luggage still looks good to me."
Pros: "I liked that the back of the plane filled first. The check-in at the airport went quickly and that was very nice."
Cons: "I did not like having to pay for a carry on. I agree with some other comments that adding that cost to the ticket price makes other airlines cost about the same."
Pros: "Flight finished trip early"
Cons: "Everything costs extra. What's the point of saving $40 on a ticket if you have to pay $80 round trip for checked bag. Older plane. No drinks or entertainment."
Cons: "The flight was delayed and we got a notification from google, but when we called Frontier, they said it was on time. And when we reached the airport they said, its been delayed. It caused a lot of inconvenience. Very unprofessional."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Cons: "Delayed an hour, no explanation"
Cons: "Frontier personnel at the ticketing refused to print out my airline ticket and allow me to try and catch my flight because we had not checked in 35 minutes prior to flight departure. I missed the flight and had to eat the price of the ticket and find another airline to get to my destination. There was plenty of time to have made it through TSA and boarded the plane but because of some ridiculously stringent policy they would not allow me to try."
Pros: "Flight was very quick and the crew was totally awesome!! Food and entertainment got a one star because the was no food or entertainment. The flight was too fast. I'm sure that would have been 5 stars as well. (Should have a NA option)"
Cons: "Nothing. This flight was flawless!! The plane was clean and the service was great. This was a great flight from Phoenix to Colorado."
Pros: "The crew was great and the flight was on time."
Cons: "Unadvertised fees (meaning not shown until check in) made the flight more than double the advertised price. I would have spent less flying an airline that didn't charge for baggage, beverage and seating check in. There was nothing different that makes all the extra fees worth it. I'm surprised I wasn't charged for the air I was breathing in the cabin. I know this review will make no difference and all the fees are by design. It's doubtful I will fly Frontier again."
Cons: "Why do the airlines insist on boarding from the front? Load the loyalty users first and then load from the rear and boarding time would be cut in half."
Pros: "I liked the price, It was a last minute flight to see my mom before her surgery. The boarding was smooth. The cons though were the tiny seats from the 1970's and that even a coke, water and/or snacks were for sale and not complimentry."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "Serving water on flight is great. Thanks."
Cons: "Nothiung to report. Thanks."
Cons: "Could not check in online due to problem on Frontier end. Called and they could not correct the problem. Had to pay the higher baggage fee to check in at the airport and the staff was rude when I told her that the phone representative told me that would not be the case due to error on Frontier end"
Pros: "Everyone was friendly, courteous, and professional."
Cons: "No warning of carry-on charges."
Pros: "I really like the newer seats on Frontier. They are comfortable and roomy. I imagine at spring cleaning time, the seats are so much easier to clean. Don't know if airlines do a spring cleaning. LOL"
Pros: "Price of flight"
Cons: "the plane took off about 45 minutes late, but we were not told why there was a delay"
Cons: "The original fair cost was inexpensive but you pay for it at check in with extra cost to sit together and more for checked luggage than other airlines. To add to the additional costs, there was no free in-flight drinks or snacks offered. Is it asking that much for a water and a cookie. The seats and the plane overall were very cheesie. I spent just as much in the end flying frontier as I would have flying another more expensive airline. And would have gotten at least a drink and a cookie from them."
Cons: "Three days before christmas on 12-22-16, Frontier cancelled our flight last minute from Phoenix to Cincinnati. I was traveling with two small children. The only option we had to get home was to pay $2200 for 3 one-way Delta tickets. Now I'm in the process of trying to get $1800 dollars back. Frontier initially told me those who bought tickets from another airline could get $600 for every ticket purchased. I have submitted everything requested and now am receiving emails that there is no guarantee I will be reimbursed. Frontier better do what is right and reputable. Customers don't deserve to be treated this way."
Pros: "Sat for an hour. Then Deboarded. Then canceled. Then rebooked for two days later. LOL what a joke."
Pros: "Flight was canceled and I was not notified. Flight sat on tarmac, unloaded and then canceled"
Pros: "My 15 year old hasn't even boated her flight as it is delayed until 2:33 am. She was to leave PHX at 7 something this evening. Disappointed with Frontier-will not use this airline again nor recommend to family, friends nor clients."
Cons: "My 87 year old mother's flight was cancelled Tues. the 20th and no flight before Sat., Christmas Eve, was offered. I understand a weather delay, but 5 DAYS!! Will never fly your Frontier airline again and letting anyone that asks know too. Very disappointed!"
Pros: "For a inexpensive flight is was perfect!"
Pros: "The flight attendants were so pleasant and humorous. They also explained why things are done a certain way on planes. For example, the one flight attendant explained to us why we put our devices in airplane mode, so we don't drain our battery d"
Pros: "Our flight arrived early"
Cons: "The hidden costs are terrible. We were charged so much for every checked bag, every carry on, for seat selection and for any food on board. The cost for the ticket seemed like a good deal, but all of the hidden costs made it more expensive than it would have been on another carrier."
Cons: "It was absolutely terrible, start to finish. There is ZERO customer service, from the the check-in to the customer service hotline. DO NOT FLY WITH THEM. Absolutely horrible experience. Worst of my life."
Pros: "The flight crew was amazing."
Cons: "As the title states, both departure and arrivin flights weee delayed. Screaming children, mediocre aircraft, made for an unpleasant experience"
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."
Pros: "Frontier offers amazing rates on domestic flights. Their crew is friendly, boarding is efficient, and they make sure you are told about all extra fees up front. I appreciate the simplicity and think flying with Frontier is an exceptional value."
Cons: "As much as I like the price, traveling like a sardine in a can is never an especially pleasurable experience. The seats are thin, uncomfortable, and do not recline. The staff provides no free food or water (but if you want ice, they'll be a little accommodating). And entertainment? Forget about it."
Pros: "Great staff"
Cons: "It was a bit delayed"
Pros: "on time, nice crew"
Pros: "Even after a 2 hour delay on a 7am flight, no effort was made to board the plane any faster. Staff appeared uninterested in customers"
Cons: "Frontier is not a customer friendly company!!"
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Cons: "No TSA pre check. I am Military and paid for my checked baggage and carry on ahead of time. I was informed that I didn't have to but there would be no refunds."
Cons: "Paying $45 to carry my bag was upsetting"
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Pros: "The flight was good overall. The crew was kind and professional. The flight arrived on time and stuck to schedule. It was the only direct flight from phx to cvg"
Cons: "That they nickel and dime you for soda and having to pay for carry on luggage. I find this terrible since anyone that travels needs to carry at least 1 suit case and they are not up front about this until you check in. If I could find another direct flight I would. No entertainment, no wifi, no anything. Food was too expensive did not get any."