Cons: "We are not Properly informed of gate changes they really fail. Has happened on more than one flight."
Cons: "A on time flight."
Pros: "Amazing crew and service"
Cons: "Seats are too close and cramped"
Cons: "There was a 30min delay loading luggage"
Cons: "Could have been on time."
Pros: "Not much"
Cons: "Circulation of fresh air in cabin and a quicker takeoff. Too crowded."
Cons: "WN had no control over the wind delays so discounting that it was a fine flight. Where they fell short was the lack of sympathy from the first customer service agent working C concourse where this flight came in at. She had no experience dealing with people asking for for help. Her response basically was it it way at it is deal with it. No offer of anything unlike Michelle work gate B10. She was very helpful and offered to buy me on standby for an earlier flight"
Pros: "Check in was organized"
Cons: "The crew wasn’t very friendly"
Pros: "The flight attendants were very courteous and entertaining!"
Pros: "Fast convenient flight great staff"
Pros: "Yes the 800 is so mush better"
Cons: "More comfortable seats"
Pros: "No frills, cheap and straight forward"
Cons: "Seat assign without add-on cost, interior condition, smoother flying technique"
Pros: "Holding the flight to get on and allowing my bags to make the connection."
Cons: "The TSA check at the gate was very unnerving. Not fun to run through the airport to make my connecting flight."
Pros: "Everything was timely"
Cons: "Crew needs training on working with deaf passengers"
Pros: "Pretty good legroom but this flight is otherwise bare bones. You don't even get a cup of water. Staff were rude. We were delayed three hours. No compensation was given for anyone missing their events or connecting flights. My large medical assist dog was shoved under the seat. Never again. Expensive"
Cons: "Everything could have been better. I'll never fly with spirit again."
Pros: "I was traveling with my son and they allowed me to board, family boarding."
Cons: "There was absolutely no entertainment on board and was not able to plug into the Wi-Fi either."
Pros: "It was dark!"
Cons: "Crew boarding was atrocious! Something happened that a FA crew was short one so another had to be called it. And it took quite a while for the gate attendant to let us know! One of the not so good Southwest flights we’ve be on!"
Pros: "Crew was really nice."
Cons: "I wish the landing wasnt that rough. Felt like I was at six flags."
Pros: "Seat are OK. Crew are absolute useless and unapologetic."
Cons: "Better training to crew on ethics, communication. The crew must be subjected to test their racial tendencies."
Cons: "Not having a delay."
Cons: "Delayed 45 minutes. Horrible turbulence. Got our drinks late and then had to chug them so the crew could clean up, and landing was terrible."
Pros: "Crew was great."
Cons: "Seats were not the best."
Pros: "Crew was very helpful. The seats were tight however. No room."
Pros: "The crew were excellent"
Cons: "Delays due to equipment"
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Pros: "Crew was very friendly."
Cons: "Full flight without room in seats."
Pros: "Southwest is cheap"
Cons: "you get what you pay for."
Pros: "I left my purse at the Burbank Airport, and a Southwest employee found it, contacted my destination airport to let me know it was at the Burbank Lost & Found, along with instructions on how to contact them. It was returned with NOTHING missing. I am filled with gratitude."
Pros: "The free checked luggage and overhead luggage was a definite plus. The seats were comfortable. The boarding process seemed to reduce some of the bunching that normally occurs in boarding. The flight attendants were friendly."
Cons: "Our flight was scheduled to leave at 2 pm, and instead left at 4:45 pm due to availability of aircraft. This was an originating flight, and apparently the plane was in the hangar and hadn’t been released for use. Disappointed that a plane wasn’t ready. Passengers are to be at the airport 2 hrs early. The plane should have been ready at least an hour early. If not, notify us if the delay then , not at scheduled boarding."
Pros: "Staff was friendly and helpful overall."
Cons: "Seats are small, boarding process always starts late and every fight gets off late."
Pros: "Efficient, 2 free bags"
Cons: "No complaints"
Pros: "It was a great trip. The flight attendant was beautiful and very kind."
Pros: "non stop. Friendly crew."
Pros: "The Southwest crew always seems to be having a good time. Today, they were exceptionally happily as they gave out solar eclipse themed snack packs. I had the chance to fly other airlines recently because Southwest does not fly to the location where I was going, which was a jolting reminder of how much less pleasant other airlines are. Clearly, your company is doing something right."
Cons: "Everything was great."
Pros: "Flight attendants were great and professional."
Cons: "Older cramp older plane."
Pros: "New plane. Comfy seats amd cool lighting"
Cons: "Flight was delayed around 2 hrs"
Pros: "Very helpful and courteous crew. I fly only with Southwest!"
Cons: "No complaints!"
Pros: "The crew on our flight was great. Very friendly."
Cons: "The flight was delayed for almost two hours... We arrived in Vegas and they only delayed the connection by ten minutes. We got to watch our plane roll away. They lost our luggage even though the next flight we went on didn't leave until 45 minutes later. Our luggage finally arrived late that night and we got it the next day, albeit with about an hour of phone calls as they didn't give my phone number to the delivery service. I called the next morning in response to the voice message. The Southwest folks had trouble finding our ticket as they had put it under my girlfriend's name and entered my address incorrectly. I got the delivery service number and called them. I was told that they'd call me when the driver got in as we were staying at an AirBnb and it was a locked apartment building. They didn't call and I had to make two more calls to finally arrange to be at the apartment to obtain our luggage. So, all told we lost about 10 hours of our vacation having to deal with all of the above."
Pros: "On time"
Cons: "Middle Seat"
Pros: "The seats are too close together and the drink cups too small but the Southwest staff treats us like humans not numbers. We especially enjoy when the pilot takes the time to point out features below as we fly over them. It makes our flight more enjoyable."
Pros: "No surprises."
Cons: "No empty seats."
Pros: "Always on time or early"
Cons: "Packed flights with lots of carryons"
Pros: "The flight was great. couldn't have had a better experience. It was the final flight for the pilot. He was retiring. What a fun flight. Thank You Captain DuLaney and Crew ."
Cons: "Not one thing can I say could have been done to make it better."
Pros: "Love Alaska Airlines!"
Pros: "Upgrade to premium was amazing. Crew was perfect"
Pros: "New & clean flight"
Cons: "Delay management"
Cons: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Cons: "This was about as uncomfortable as a Spirit flight. The seats felt like fold out chairs and they didn’t even recline."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "very attentive crews."
Pros: "NOTHING ㅗ"
Cons: "GROUND SERVICE. The flight was delayed causing me to miss my connecting flight. The ground staff at BWI said they could do nothing about it. I spent an extra $1000."
Cons: "Really old plane. Not well cleaned. Bring sanitary wipes for seat and tray tables. But cabin crew is top notch."
Pros: "Ride was nice, friendly staff"
Cons: "Comfort can always be better"
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Cons: "One of the flight attendants were rude."
Pros: "Crew was great. Easy on and off plane."
Cons: "Seats were a bit tight. No entertainment"
Cons: "Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed."
Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Nice comfy seats, leg room"
Cons: "Narrow aisles"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Free movies, comfy seats"
Cons: "The WiFi doesn’t work. They didn’t give out any snacks just drinks."
Pros: "Friendly crew, clean plane"
Cons: "Go go Wi-Fi was terrible...spotty service for about 20 minutes, but ultimately the crew just shut off the Wi-Fi. Ran out of food 1 hour into the 5 hour flight. were they not expecting a full flight?"
Cons: "No soft drinks. Really."
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Cons: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Cons: "Delayed waiting for pilot of the next flight, seat controls didn't work properly."
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Cons: "We were bumped and downgraded because staff routed us to the wrong terminal. What a mess the Virgin takeover is at San Diego."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Cons: "Entertainment system 40H not operational. This is not the first time. Overall the plane seemed a little run-down and in need of maintenance. Crew had a “couldn’t care less” attitude about passengers, very unusual in TK flights."
Pros: "I was sitting next to a couple that were all over each other the whole flight. The flight crew provided them with alcohol throughout the flight, even though they were loud and disruptive."
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Cons: "Shady business practices, to change a flight there is a 125.00 charge. Unethical and I will never fly with them again. Many other options, including driving or Amtrak. Most airlines suck, Alaska is another crappy, money-hungry airline."
Pros: "When flight did finally leave it didn’t take long to get there. Crew was very nice and understanding."
Cons: "That the flight was delayed 3 hours and 10 minutes. I honestly thought I was not going to be going on Monday and most likely going hom on Tuesday."
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Pros: "Good seat in exit row."
Cons: "The delays @ SFO never fail to ruin a trip."
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "The seats were comfortable"
Pros: "Two nice AS Flights"
Cons: "35 minute flight connection in Chicago to Paris fkight."
Pros: "Smooth flight, no disturbances."
Cons: "Late arrival"
Pros: "The check-in counter staff person in Phoenix was very helpful with luggage issues. The crew members on board were friendly and efficient."
Pros: "The people I sat with made for great company."
Cons: "Flight was changed, so my premium seat was canceled. Luggage was delayed significantly. No technology availability."
Pros: "Alright, just a normal flight"
Pros: "I was very pleased with the overall service. I needed a wheelchair and I was treated exceptionally well."
Cons: "Absolutely nothing"
Pros: "Staff was nice."
Cons: "We were awakened at 130am for breakfast!!!!!! Who eats in the middle of their sleep."
Cons: "Issue with first plane meant 20 passengers bumped to later flight. I volunteered and that flight was delayed upon arrival. :/"
Pros: "That they boarded the people in the back of the plane first."
Cons: "The slowness of the boarding process. It seemed to take forever. There was only one attendant manning the announcements and checking the boarding passes."
Pros: "Relaxing environment"
Cons: "Occasional wafts of restroom smell"
Cons: "Seats could be more comfortable."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "Some flight attendant do not know how to treat people"
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Cons: "Blue chips were not available! I really love them"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Cons: "I arrived to JFK 4 hours late."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "seat comfortable"
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Cons: "Seat cushions need to be replaced! Plane seats were not cleaned either"
Pros: "4 hours late. Many people missed connections. We were up over 24 hrs by the time we got home. Had to check out of hotel & sit at airport for 8 hrs. Rough trip home after great vacation. Head of flight crew was very rude, likely because she was so tired. Rest of crew was fine, though I'm sure equally tired. Plane very comfortable though."
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Cons: "My family and I decided to travel with JetBlue instead of cayman air because they had the tv’s for the kids entertainment. Was very disappointed when they didn’t work the entire flight home"
Pros: "It was great service by JetBlue. Great staff and helped us with many things. Helped us change seat due to kids, luggage ect. Last minute."
Cons: "Kindness of JetBlue staff at the airport and in plane. Great people from JFK to PHX and other way coming back."
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "Easy to sleep"
Cons: "No food, drink or entertainment service"
Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"
Pros: "The plane ride was comfortable. Staff was great"
Cons: "NO PLUGS No usb outlets"
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Cons: "Very impersonal staff! No hello when entering the airplane and a lukewarm goodbye, impatiently shoeing people off the plane."
Cons: "Baggage was lost and no one seemed to know where it went. But then it turned up in my hotel a few hours later so at least it got worked out."
Cons: "Late — this was delayed 5 times, meaning I was unable to get to a morning meeting. No explanation was given. No advance warning given. Delays on the way to Phoenix as well. Terrible airline."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "The staff is friendlier than most airlines. More room than American."
Cons: "Screaming child entire flight. Not sure there is a solution. But, for a redeye, trying to get sleep before a days work, not great."
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Comfortable seats with plenty of leg room. Very friendly staff even though the flight was maxed out the flight attendants handle every situation professionally."
Cons: "This flight was delayed as usual. The entertainment was out of date and hard to use. Was not sure if I would be charged for the headset or pillow so I opted not to get them."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "On time. Liked not having to change terminals for connecting flight."
Cons: "At 5:30 am, Jetblue check in personnel in WPB were rude to passengers. Said It was our fault we were in wrong line to check our bags bc we had not read the sign that clearly said if we were pre-checked we should have waited 10 yards to the right. She refused to take our bags in the full sevice line until other passengers deferred and insisted our bags be checked In ahead of them since we had been waiting longer. There were not enough people to staff the bars in the JFK terminal before our flight boarded. Waited 15 minutes for one bartender to return from break. At next bar, in front of gate #16 there was no bartender. After 15 minutes someone appeared, only to take orders and disappear. Finally got a drink at a restaurant, nearby, but they said the drink had to be consumed there, not taken in the plane. No alcohol was offered on the plane between JFK and Burlington. Baggage crew ripped the handle off my Rimowan luggage."
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "You can pretty much count on having a great crew with JetBlue This flight's embodied patience: patience with the lady who wanted to bring a smartecarte loaded with diaper bags, blankies, handbags and stuffed animals onto the plane; patience with the baby in the first row who cried throughout the entire boarding process and patience witht; patience with the lady in the first row (who didn't have a seat in front of her to put her handbag containing a small service dog underneath) and two, I guess, wanted to keep the dog on her lap during take off. It was a plane full of first time flyers, with resulting chaos. And they kept their cool throughout."
Cons: "It was a plane full of first-time flyers, with resulting chaos. it's not Jetblue's fault that people are chaotic and babies cry loudly when they are in unfamiliar surroundings. But it sure makes it trying for people who are sharing the same cramped space. You don't realize that there's an art to being a good passenger until you see passengers who are unskilled at being passengers. I know this sounds very unkind, but it was a late flight."
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
Cons: "My flight was cancelled, the airline wouldn't provide me with a refund. They also had no other flights to my final destination so I was stranded in Beijing. They also lost my bag in the airport - I fortunately found that. I won't fly air china again"
Pros: "great boarding and crew experience"
Cons: "Limited food options for this flight time"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "good job over all"
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "Crew was fine. Seat was mediocre. I was in the last row and the seat didn’t recline. Was bumped by crew and passengers for the duration of the flight."
Pros: "Both of my flights boarded and left a little early. This is so rare and minimizes stress."
Cons: "There were no snacks available"
Cons: "The entertainment didn't work on my newer iPhone."
Pros: "Nice staff and plane. Loved the USB outlets for every seat."
Cons: "Boarding time was slightly late"
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "I was not informed about the delay, no on board entertainment, missed work due to delay and landed 2 hours late!"
Pros: "Nothing special."
Cons: "Both flights were late 15-30 minutes leaving the gates."
Cons: "Having to pay for carry-on luggage! I have a CPAP and have to carry it on. NOT cool Sun Country. Your cheap fare just went off the chart."
Cons: "Many things. Did not tell me that even carry on was a 25.00 charge. After check in, counter woman at Sun County sent me to a security station on a far side of airport that was closed. Plane delayed. Plane bathroom issues"
Pros: "Non stop flights the only plus"
Cons: "Boarding staff was totally rude and unprofessional I will never fly sun county again!"
Cons: "I could not get a boarding pass on either flight, going or returning; the Sun Country website is a disaster. Also not happy about its new baggage policy."
Pros: "Clean plane. Plenty of leg room."
Pros: "Wheelchair assistance"
Pros: "the crew were good. and they gave us $20 meal vouchers and $200 travel vouchers"
Cons: "the airplane broke in boston and we were stuck there for 7 hours before we could board."
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "Every thing. Speedy check in. No hassle boarding."
Pros: "I loved my flight but there was no snack unless you pay for it"
Pros: "The crew was friendly and boarding was quick, seats were comfortable and plane was clean"
Cons: "No snacks included, bags of pop chips was $3. No entertainment on the plane (I ended up just sleeping anyway). They didn't have space for everyone's carry on and asked for volunteers to check their bags but didn't enforce any rules for people who had 3+ carry on items"
Pros: "4 1/2 hour late boarding! Missed my connecting flight and was stuck!"
Cons: "Had a 4 1/2 hour delay from Minneapolis to NY city. Which of course cause me to miss my flight to Europe. There was no attempt to find another flight that would get me there in time. By the time I got to NY it was close to Midnight, and the only hotel available was 40 mins away from the airport at an additional cost of $270 for the room and uber rides. No compensation even offered or provided for extra expenses they caused by us leaving so late. Thank you Sun Country for starting my vacation off so well."
Cons: "Not sure who's problem it was was Baggage missed connection in JFK, see next flight review for details."
Pros: "More friendly cabin crew a must for sustaining the airlines business.!!!"
Cons: "The toilets needs to be cleaned at more freqfrequency."
Pros: "Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for."
Cons: "Seat space was smaller than most airlines when the person in front of me reclined."
Pros: "The pilot came out and said hello to everyone before the flight."
Cons: "Domestic flights charge for food."
Cons: "The flight attendants were pushy and rude. There are no charging plugging in between seats and the seat s aren't very uncomfortable."
Pros: "Crew kept passengers informed about delays and why they were happening."
Cons: "Weather delayed flight by 2 1/2 hours."
Cons: "When we got to the counter for our return flight, they told us Olivia's flight was not paid for. I couldn't believe it, as they never said a word on our way to Phx. She had already been assigned a seat along with my other daughter & I. Our 3 tickets were booked at same time and were all charged at once!"
Pros: "Crew were very nice. I'm sure it was the end of a long day for them, so they were probably ready to be done - more interaction between themselves than the customers."
Cons: "Seats not very comfortable. Too bad that comfort has to be given up for profitability..."
Pros: "Better leg room than some other airlines. Flight was on time. Let us check our bag at the gate = faster boarding.no food"
Cons: "No food or entertainment, should have a 'not applicable ' rating."
Pros: "Doreen L, our flight attendant was so kind and cheerful to us and everyone she served. She is definitely one of if not the finest flight attendant at Sun Country!"
Pros: "The crew was friendly and accommodating. I forgot that Sun Country serves cheese burger hamburgers, keep them on the menu."
Cons: "People switching seats prior to take off in the airplane. This needs to be enforced that people need to stay in their assigned seats unless approved by the crew."
Pros: "Direct flight is always great. Exit row seats with more leg room is nice. My knee doesn't hurt when I can stretch out my leg."
Cons: "No complimentary snacks. No entertainment options."
Pros: "Smooth process, direct flight."
Cons: "No peanuts or treat of any kind"
Pros: "Excellent service all around -- from baggage check and pre-boarding process to inflight delivery and early arrival. I also loved departing from terminal 2. Great job Sun Country!"
Pros: "Crew was nice & friendly"
Cons: "I didn't have the food and I didn't see an N/A rating. There was no entertainment"
Pros: "larger seating. Overall"
Cons: "not enogh professionalism in same crew members"
Pros: "Can't really complain re: a direct flight for less than other airlines charge for a flight with layovers. Large, comfortable plane with good food. $25 for an exit row seat was worthwhile as I had 4 rows(!) to myself. Flight attendants were great."
Cons: "No in-flight entertainment. When I chose my seat online, I was made to believe it was basically a full flight (only ~3 seats were available and they were all middle seats) so I spent $25 on an exit row seat. Once we boarded, it became apparent that there were a TON of open seats and I would have been able to get an aisle. Kind of sketchy for them to misrepresent the seating like that."
Cons: "While I appreciate that amenities need to be cut back to keep costs low, it would have been nice to not have to pay $5 for a blanket."
Pros: "Most aspects of the experience were without flaw for mishap. The entire flight was comfortable. Boarding was easy and we were not nickled and dimed throughout the trip. The luggage accommodations were reasonable and transparent."
Cons: "The flight was delayed almost an hour. Baggage service at JFK was not good."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Pros: "The crew were excellent"
Cons: "The flight was two hours late"
Pros: "With no additional charge Sun Country gave me a free upgrade to first class, an amazing experience that really brightened my day! On top of perks like a tasty breakfast consisting of a chicken feta and mushroom omelette, pastry and fresh fruit, the staff was absolutely amazing and all of my needs were taken care of before I knew I even needed anything. Really, it was such a fantastic experience!"
Cons: "I have no complaints"
Pros: "The crew was very courteous and friendly"
Cons: "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay"
Pros: "Flight attendants were very attentive and kind."
Cons: "My tray table was broken so I couldn't use my laptop on the flight and lost working hours. My armrest was also broken making the entire seat pretty uncomfortable. There was less foot room than other airlines I fly."