Both flights were delayed due to an incident at SEA. The problem really rests with inadequate customer & plane facilities for Skywest at SEA. You feel like you are in a cattle enclosure. And planes were sitting on taxiways waiting for parking so every plane was late. SEA appears to be over capacity. It is not a fun passenger experience waiting. But crews and flights were all fine. Alaska needs to step up.
In GEG I arrived at 0930 for a 1600 flight. Alaska had a rule that you could not check your bags until 4 hours before flight time. I was forced to sit in a chilly lobby for hours. I had access to a bathroom, but could not go into terminal for food and drink. Boarding and flight OK
PAID First class. No use of lounge in Phoenix (should have a code share). Bags checked and not marked first class, asked attendant who stated on mark gold members. Last bag out of carousel. When you pay extra, expect that...wifi was rebooted and not functioning to allow internet access. Food and cree were very good.
I made a mistake. Read what I wrote in the flight from Dulles to SEA. The negative experience was from SEA to BOI. Total garbage. Wont do it again.
For longer trips, snacks are puny, boring and don’t have ANY nutritional value.
Flight was smooth, but the overhead bins were not deep enough to stow bags vertically and we ran out of room - even with 8 passengers voluntarily gate-checking their bags.
Amazing. They work with my disabilities with such kindness, attention, wnd diligence. They make it easy for those of us who need a little more extra care.
They always change the schedule. My original flight got canceled. They put me up in the air flight. I had to stay seven hours in Seattle. That is bad.
Flight delayed due to engine issue. For 3+ hours still not on flight
One of crew 25 minutes late. Cant underdtand anything on sound system from pilot
Southwest is Southwest. No frills. If you're luck enough to get a happy crew (we did), then it makes for a nicer flight.
Southwest is typically delayed, and it gets wearisome. It is no longer a discount airline and you get way less than you pay for when it comes to comfort and Ce.
We sat on the plane on the tarmac for 4 hours.
I'm not a fan of Southwest's model. I don't like the herding style of boarding.
Flight crew and cabin crew were great. I had to rearrange flights because my original flight was 3hrs delayed for weather, the rub is the flight I moved to boarded on time then we sat at the gate for 2 hours because scheduling stole our first officer for another flight, TWICE. Then our actual FO was an hour delayed. To make it worse my original flight went from a 3 hour delay to departing 15min EARLY. Just poor scheduling operations all around.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
Staff was far less than helpful at all times. Departure and arrival times mean nothing to Southwest. Extremely disappointed, will never fly with them again, and I’ll be sure to share my experience with all.
It is southwest seat was ok. Not the most comfortable seat
I’ve always loved Southwest. No issues at all. I was flying standby and the gate agent was extremely friendly and helpful. Boarding was smooth and I was able to get a window seat in the emergency exit row. Crew was fantastic! They were very professional and accommodating. We had to divert from our destination due to weather but the flight crew kept everyone at ease and informed us of all pertinent information. Excellent flight
The price of the tickets isn't matching the flight experience. No matter how long the flight is, you're only getting pretzels. The flight attendants looked unkept and over it.
The flight was scheduled for 2:30 PM. Early in the morning we got a text message saying the flight was delayed and rescheduled for 3:00 PM. We got to the airport with that in mind. Then we got a message during check-in at the flight was rescheduled again for 2:30 PM. We almost missed our flight. In fact, our bags Were told that they would not make it. At the end, everything worked out. But it is very stressful.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
Excellent check-in. Crew was good. Excellent communication from flight deck.
Great overall. There was a bit of turbulence so they could only serve water because too much turbulence for the carts. Was glad they prioritized safety though
Excellent flight, the planes were newer, they did a nice job with boarding, great service overall.
Great service. Flight was delayed while we sat on the runway for a couple of hours. Weather related. Staff made is very bearable. The steward servicing the first class cabin was exceptional. Thank you! 💗
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
Amazing flight! I have never noticed the uniforms of the attendants before in twenty years of flying except today when one female had the most amazing dress on. It was beautifully designed and showed she was in charge. I never dreamed I would google who designed Delta uniforms . The ultimate compliment is when another woman admires your outfit. . I hope your designer puts it on the market
It would be nice if was given wires ear buds. Overall was a good experience was able to sleep on the plane
My flight was 6 pm 6/6. Every hour they delayed it again - air condition issues then no pilot then the crew had worked too many hours and cancelled the flight at 11 pm. Sent customers to NJ a 45 minutes uber ride to a hotel. Had to be back by 5 am for a 7 am flight and again no pilot etc with another three hours of delays.
Same as ive said before. All airlines and TSA need a massive revamp.
Alaska airline sis usually great. However flying nowadays is so stressful and feels more like an interrogation rather than a fun part of the vacation experience. From the TSA to the cramped seating it feels like i am entering a concentration camp having my picture taken via TSA and being forced to have my body scanned. Then we are forced to sit in beyond cramped conditions where our knees are crushed into the back of the seat in front of us with almost no movement possible constantly being reminded to put our seats forward when we want to alleviate the horrendous pain of our knees being shoved into hard plastic. My knees looked like i had kneeled on gravel for 2 days straight after flying for a total of 14 hours for my roundtrip. I keep hearing from our elders about the jopys of flying in the 70s and 80s but now it feels like the joy has been removed as a means of acquiring more financial gain by the airlines. Not to mention that my flight via hawaiin airlines was delayed so long that i had to miss my connecting flight which then forced me to miss another day of work and the only recourse i had was a wonderful conversation with a lady via Alaskan Airlines when she got me a new flight the next day due to the delay. She was very pleasant and helpful. She got me onto a nother flight the following day but when i have to travel 2 hours from springfield Illinois to st louis it was a huge hassle having the delay in the first place. Not even the tiniest bit of compensation was offered either. Not a voucher, not a free meal, not a slightly better seat, just a reschedule when in no way was the delay or the missing of the connecting flight my fault. I want to reiterate that Alaska Airlines is really one of the best airlines overall. I fully understand they dont control the TSA, but it does effect the overall experience when TSA is making it feel like we are going through a re-education camp with rather strange videos playing on the walls the entire way through Security. With that said, Alaska should take cosnideration from years of past and make the flying experience fun again. I understand profit is important, but if just ONE airline made flying like it used to be 40 years ago and stopped making it such a money-driven experience, then i, along with many others would choose to fly more often. We see the smaller soda cans and we laugh, we see the tiny snacks and scoff, we see the ridiculous wifi costs and choose to not pay for it because we download our own prior to flying. Why not get everyone to use the wifi by making it like 2 bucks rather than 8 bucks? Make a much larger first class area with slightly lower costs so it doesn't feel like we are mere peons boarding a cattle car? Create some more leg room and watch how fast people are clamoring for your airline over others. Not one airline is actually catering to the general public, if they did, they would see so many people seeking out their airlines above all others and it is just that simple.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
The ticket and bag check in was chaotic at SEATAC. No clear communication or signage for bag drop off.
This was actually an Alaska flight. I was not able to check in online using the Kayak app or the web for Hawaiian or Alaska airlines. So I contacted Hawaiian and they advised that I had to go to the counter when I arrive at the airport. So I waited in line at the Hawaiian counter for 45 minutes. When I got to the ticket agent she advised that I needed to go to the Alaskan Airlines ticket counter. So I went to that counter which thankfully was not busy. I received my boarding pass and then went to security. I arrived at the gate as boarding was beginning. The frustration is that Hawaiian or Kayak should have directed me to the correct ticket counter. When it is “operated by” a average person doesn't know what that means. Kayak app was silent on what action to take when I was unable to check in online and Hawaiian just stated my ticket number and confirmation numbers were invalid. Communication is key and this process could be cleaned up. Thank goodness I am savvy and speak English, I can’t imagine this process for someone who may not be.
If I knew I would be on Alaska Airlines flying back, I never would have bought the ticket. My flight kept getting delayed and Alaska always seems to be late which is why I don’t fly on them.
Good. They changed our gate very late and then when we landed, we had to wait 20 minutes to get off the airplane because another plane was in a slot.
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
Overall, a good experience. The food, however, was subpar. The breakfast was a joke.
First world problems, but still… We were seated in first class and asked for a cocktail on a very short, 50 minute flight. After our drink order was taken, a half hour went by, and we noticed that every other person in the small plane had been served except for us. We got up to ask about it, the drinks finally came, then were taken away three minutes later since the flight was so short. Really strange situation, on the other hand, we were in Utah.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
Wonderful crew and early arrival to our destination. It was so nice to have free wifi access and movies too. Thank you!
Bigger seats. Board back to front! Disembark front to back!
Plane was pretty clean, staff was friendly and helpful, flight left about on time arrived early. Took a long time to board and get off the plane - carry on items didn't have enough room so people had to move all around to find places.
Service in first class no longer exists on American Airlines .
My seat was very worn. Otherwise I had an excellent flight
Boarding can be more efficiently done by having the back row passengers board first. This way, the other people do the have to wait for front row passengers to load their luggage in the overhead cabins. Food is simply pathetic for the price I paid. Cleanliness is simply poor; my seat was full of crumps.
Always a great flight on AA. PHX to DFW and vise versa is always going to be a pretty full flight but the crew handles it phenomenally.
