Pros: "the crew were so nice"
Cons: "not enough room between seats"
Cons: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Pros: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Pros: "Customer service"
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Pros: "Food, crew"
Cons: "Comfort seats"
Pros: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Cons: "the seats are small and very small space in comparison to Lufthansa"
Pros: "The crew was good"
Cons: "Place for the legs and better food"
Pros: "Very kind crew. Great food. Nice leg room even for economy."
Cons: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Pros: "Professional courteous staff"
Cons: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Pros: "Quick, clean, flight."
Cons: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "Crew great service"
Cons: "Boarding was slow —delayed takeoff for nearly an hour"
Pros: "Food service is adequate."
Cons: "Standard complaint, but economy seats are way to squeezed in!"
Pros: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Pros: "Missed this flight because the first one was late"
Pros: "A good airline and a good flight. Lots of entertainment options."
Cons: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."
Pros: "The service was outstanding!"
Cons: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Pros: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Cons: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Pros: "Proper business service all the way."
Cons: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Pros: "The length of the flight"
Cons: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Pros: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."
Pros: "Arrived safe"
Cons: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."
Pros: "The crew did all they can \The Swiss Airlines lounge was superb"
Cons: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Cons: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pros: "Crew was great. Flight kept time. Safe trip. Thank you."
Cons: "The on board duty free did not have ample change, so I had to forfeit $3 in change.. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."
Cons: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Pros: "The food"
Cons: "There was one flight attendant that was rude. The reat were very nice."
Cons: "My seat did not recline and my tv did not work"
Pros: "Nice sandwich and chocolate."
Pros: "Good crew and clean plane"
Pros: "good service"
Cons: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Pros: "Food was great."
Cons: "No USB. Entertainment was so-so."
Pros: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Cons: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Pros: "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Cons: "gate number on ticket was different from where plane left from. Almost missed my flight."
Cons: "Checking bags took longer than I would have liked."
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "Again, crew and food."
Cons: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"
Cons: "Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible."
Pros: "Overall product fine, food excellent"
Cons: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Pros: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Cons: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Pros: "I loved the timing of my connecting flights. Just enough layover time."
Cons: "There is no entertainment on this flight."
Cons: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Pros: "We were able to purchase an upgrade at the airport -- was a great experience."
Pros: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Cons: "No negatives or anything that caught me off guard."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "General flight journey"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "KLM staff is great"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Good flight, arriving well on time."
Cons: "Food and one bathroom out of service makes an awful flight"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Easy boarding, plenty of room"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "magazines very dog eared and some badly torn"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Friendliest economy class service I've ever encountered."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "Plane service"
Cons: "1h30min delay at airport"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "...The transfer at JFK was terrible"
Pros: "Flight was delayed by over three hours."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Pros: "Seat was very comfortable. Crew was great."
Pros: "Good amount of leg space"
Pros: "They have Economy class seats on the business class. Uncomfortable."
Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pros: "Amazing leg room, free snack and drink, free wi-fi."
Pros: "Amazing crew"
Pros: "Lufthansa crew very professional"
Cons: "More upgrade to be available"
Pros: "Curious crew."
Pros: "Leg room was good. I am 6ft 2in"
Cons: "Seat bottom could have been better. I have a honey bottom"
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pros: "The wafer bar. Pilot had a good landing in high winds and snow."
Cons: "Nothing to complain."
Cons: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Cons: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Cons: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Cons: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Pros: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Cons: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Cons: "Caótica boarding Uncomfortable seats did not recline"
Pros: "Timing flight people working very nice and hospitality"
Pros: "Life is beautiful"
Cons: "My fellow passenger fended off my sexual advances like a pro"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Vino in Plastic cups from 1L"
Cons: "Could Food"
Pros: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Pros: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Pros: "Crew was courteous"
Cons: "No information on delay given until boarded."
Pros: "The air crew service"
Cons: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Pros: "Everything. Keep up the good work."
Pros: "Left on time - arrived early"
Cons: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Pros: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Cons: "nothing I didn't like"
Pros: "Boarding was easy, on time"
Cons: "Crew's attitude for any request was snobby and harsh"
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Cons: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Pros: "Short flight."
Cons: "Seat comfort was meh."
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pros: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."
Pros: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Cons: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Cons: "Not enough snacks and no entertainment. Only an hour flight..."
Pros: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Cons: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Pros: "Short flight and the crew was attentive and pleasant."
Cons: "Loading of the bus to the terminal was slow only 1 bus was available."
Pros: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Cons: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "It was such a short flight, no comment for this leg."
Cons: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."
Pros: "Plane was on time, boarding was fast and easy, great crew"
Cons: "Food was terrible"
Pros: "Wonderful experience"
Pros: "The company that not give us what lthay have to after we lost our tour at Berlin"
Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Another terrible cheese sandwich! Awful, frozen!
Late boarding. Late take off. Late landing.
Didn't like anything .. flight canceled.
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Pros: "Crew very efficient and professional"
Cons: "Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space."
Pros: "Airplanes, crew, entertainment on Lufthansa airplanes"
Cons: "Leaving Frankfort on-time"
Pros: "No crying babies around :-)"
Cons: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."
Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"
Pros: "Nothing. It didn't happen."
Cons: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Pros: "The crew was attentive"
Cons: "We sat on the runway for an hour."
Pros: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Pros: "Seating, Entertainment, Food"
Pros: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Cons: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Pros: "Seating, food, and crew were very good."
Cons: "No flight entertainment on Erbil flight."
Pros: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Cons: "Food was mediocre."
Pros: "Very pleasant crew."
Cons: "No complaints"
Pros: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Cons: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Pros: "Happy to watch the World Cup Final while the flight was delayed 2 hours on the ground."
Cons: "Before take off, I found a small brown bug that looked similar to a bed bug crawling on my arm. I took pictures of it and alerted a crew member. They replaced my pillow and said sorry... I couldn't stop thinking of the idea of bed bugs crawling on me and my personal belongings the whole flight."
Cons: "Crew was great and pleasent!"
Cons: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Pros: "Very stable aircraft with attentive staff"
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Cons: "Delayed in Munich an hour late"
Pros: "Very helpful people!"
Pros: "Exellent and smooth flight, thank you."
Cons: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Cons: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Cons: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Pros: "Usual good service for economy class on this airline"
Pros: "Caring staff, nice TV screens, good food."
Cons: "Being sick on the way back home from my Vacation!"
Pros: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."
Pros: "Great service from a super crew. On time."
Cons: "HEAVY PASTA DISH."
Pros: "Great seats!"
Cons: "Staff didn't seem very happy."
Cons: "Delay for one hour"
Pros: "The crew was spectacular. They had 20 crew members."
Cons: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pros: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Cons: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Pros: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Cons: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Cons: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Pros: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Pros: "Aircraft, crew, drinks"
Cons: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pros: "Crew onboard was attentive and helpful."
Cons: "No legroom in coach. The person in front of me was sitting in my lap. They are the only airline that weighs your handbag, the luggage you take onboard. E en of it fits the size requirements they weigh it and make you confirm. They don't care if your checked luggage is underweight but your hand luggage is overweight and both add up to less than what you're allowed overall. Makes no sense and is such a useless hassle."
Pros: "The entertainment was terrific for a long flight. Staff was friendly and helpful."
Pros: "Crew was excellent!! Very attentive to all passengers, offered to assist passengers to move to less crowded rows on the flight"
Cons: "Gluten free meal - it was very spicy and loaded with carbs (rice and potatoes). Gluten free snack before landing - the bread crumbled, unable to eat as a sandwich and no utensils provided. Please review the gluten free meals and snacks - I am celiac so I must eat gluten free. Thank you!"
Pros: "Crew and flight were fine."
Cons: "Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind."
Pros: "Food and eating with proper utensils, Brandy after dinner"
Cons: "Entrainment center glitch. Headphone quality."
Pros: "Great flights. No problems. Used a different company to schedule my return flight and having trouble with them. Wish I'd stuck with Kayak!"
Pros: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."
Pros: "nice crew"
Cons: "Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best."
Pros: "Very friendly crew"
Cons: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Pros: "Crew were very good"
Cons: "Could do with some entertainment ie. a film"
Pros: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Cons: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Pros: "Great crew and food! Loved the comfort."
Cons: "The selection of movies could be better. There wasn't a lot to choose from."
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "Very comfortable seats and excellent onboard entertainment. Friendly crew"
Cons: "The breakfast burrito was not good quality. Also, gluten free options would help me"
Pros: "Typically Aer Lingus has been a good airline but this past experience."
Cons: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Pros: "It was a short flight but the flight attendants made the most of my trip. They were very accommodating"
Pros: "There wasn't much to like about this flight! The seats were comfortable and we had plenty of leg room but we paid extra for that leg room! Nothing more good can I say about this experience!!!"
Cons: "Loading for departure was almost 45 minutes late. The plane had been at the gate for at least 3 hours. Many varying excuses were given. Once boarding started, it was stopped again for mechanical problems with the plane. Each announcement assured us that no one would miss connections in Dublin!! Plane was loaded and doors were closed and secured....then we sat in the plane for over an hour without moving. Still experiencing mechanical problems. Now there was no way to get off or rebook a flight. The ENTERTAINMENT system did NOT work on the plane!! Landing in Dublin we were told to see agent at the gate if we missed our connecting flight to get info on our re directed connection. If we had not been rebooked, go to a room off the baggage area to be rebooked and then get our baggage. There was no one at the gate, the person in the room that we were directed to could not do anything, the baggage carousel broke down twice and our luggage was diverted to a different carousel with no indication that it had been moved. We had to go thru customs and go down to be re ticketed for a different flight. We waited in a long line for a hour to try to get a new flight to Hamburg. There was another 2 flights that could get us to Hamburg in time to make it to our destination But the Aer Lingus did not have a reciprocal agreement with that airline. Aer Lingus could NOT get us to Hamburg in time for us to make our connection there! The Aer Lingus agent told us that her only job was to get us to Hamburg and nothing more! Anything beyond that was our problem. We missed our 10 cruise because of the excessive delays, excuses and incorrect information given by your agents!!!! We are seasoned travelers and have never experienced such terrible service! Our trip back to the States from Dublin with Aer Lingus was just as terrible! Communication is NOT one of their strong points. We were boarded on he plane and sat for an hour and a half before asked to de board the plane. The plane had been damaged by the skywalk. We were told that food vouchers would be given for lunch and that we were not allowed to leave that wing of the terminal. It took 45 minutes for anyone to meet the passengers with the vouchers. These vouchers did not, in any way, cover the cost of a lunch. We were called to line up for boarding before most even had a chance to get in an order at the food counter. Everyone hurried to get in line and it was 3 hours later before we were allowed to board the plane!?! This does not make one want to fly again soon with this airline!"
Cons: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Pros: "Very easy transit at Dublin. Staff very friendly and helpful. Immigration at Dublin for UK and for USA works great. One doesn’t have to wait in line for hours to get immigration and customs clearance at the destination after a long flight."
Pros: "Easy boarding"
Cons: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."
Pros: "Good service, attentive, courteous and friendly cabin crew. The ease of getting immigration completed at Dublin rather than having to wait in line for over an hour at London. Wheelchair assistance available right at the exit from aircraft for each flight."
Pros: "Crew was excellent and very nice"
Cons: "Left from Venice and stood in line to check in and check bags for an hour. unable to check in before arriving. Had to run through the airport to make our flight. Absurd that I couldn’t get a cup of water without paying"
Cons: "Airplane was late 90 mins"
Pros: "Crew was courteous and efficient."
Cons: "Boarding was comical. This was the one place in the airport where there is no attempt to establish a queue area. Plane audio for pilot and crew announcements was poor. Nobody could hear what was being announced. Entertainment audio was very poor - which on a long flight can make a big difference."
Cons: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."
Pros: "We felt like we were flying in a cheap local airlines."
Cons: "The seats, the food."
Pros: "Large plane"
Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Pros: "The staff was very friendly this time, though thats not always the case. The entertainment is very good."
Cons: "The plane was really old with no space to move in the seat. Once the person in front reclines, you pretty much can’t even get out to go to the bathroom."
Pros: "Friend staff members onboard willing to help customers"
Cons: "The snack service that had everyone line up in the aisles was a bit hectic and busy"
Pros: "Excellent service and courteous staff"
Cons: "I didn't like they charge for all drinks including water on a 2hour flight"
Cons: "delay before take off was one hour"
Pros: "The crew was nice"
Cons: "Boarding was elated for two hours due to a problem with the air conditioning. We sat on the tarmac another hour before take off. The seats are uncomfortable, especially when sitting for nine hours."
Pros: "Good staff, nice entertainment options. Pilot spoke to the cabin about flight route, turbulence, things to see out the window, etc."
Cons: "No alcoholic drinks with meal on an international flight, bags were lost on the flight home."
Pros: "Everything wa on time"
Pros: "Crew was very pleasant and efficient. They did give us a voucher for a snack while we waited"
Cons: "Had a delay of nearly 3 h for maintenance issues, then once plane at the gate boarding was further delayed due to a fuel spill on tarmac when fueling the aircraft"
Pros: "Friendly crew"
Cons: "No complimentary service on Budapest-Dublin segment"
Pros: "The flight from LHR to DUB was pleasant, short, and uneventful. I blissfully caught up on sleep during most of it!"
Cons: "After we landed in DUB, some other aircraft's being in the wrong place seemed to cause us quite a long delay, which meant that I very nearly missed my connecting flight to IAD. My suitcase, perhaps because of this same taxiing delay, missed the flight and had to be sent on the same flight the next day - though it reached me without incident about 24 hours after I reached my home."
Pros: "Quick boarding"
Cons: "Slow crew service couldn't get coffee served beyond first 5-6 rows before landing. Crew just putting in time chatting with each other. Couldn't get boarding pass til morning of flight."
Pros: "Crew was efficient"
Cons: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Cons: "There were absolutely no vegetarian meals. All flights should at least have a few extra just in case someone needs some. After I refused the meal, I didn't even get water or anything. I was given a nauseating wrap with tea towards the end of the flight. I'm not even sure how that was expected to be edible. Unbelievable, I will not be flying Aer Lingus again."
Pros: "I love this airline. I have a few suggestions below if you care to read them."
Cons: "You could offer small bottles of water as a courtesy. Online check in was difficult to navigate and ultimately unsuccessful. There was not a roamer person in baggage check in area to assist those with language barriers or even electronically challenged people which delays the process."
Pros: "Nice plane, nice crew, nice flight, nice time. I will be back to Aer Lingus again for sure."
Pros: "I got home"
Cons: "Lingus lost my wife and my luggage along with 20-25 other passengers. It took two days to get out baggages back and cost me a bunch of money, time, headache & hassle."
Pros: "friendly cabin crew."
Cons: "On return flight from Europe my one checked bag did not arrive with me. Day later and no word. Paid extra for upgraded economy seat (explained that I'm older). The leg room was there but they make you stow your hand luggage (including handbag) in overhead compartment and then there is no room in said compartment. Had to walk miles and miles to get to gates and then across tarmac to climb stairs (like in the 1950s). Not great for older person carrying stuff. Planes are older and worn. Put on a charter flight on first leg of return because Aer Lingus didn't have a plane available. Think that's why luggage is missing."
Cons: "Delays and crowded airport with little direction and no one around to help."
Pros: "Pleasant crew, efficient boarding, comfortable seats. Food was good as was the wine I purchased."
Cons: "First set of earphones didn't work properly. Second set was better, but sound quality was still weak. Had dual prong outlets, so couldn't use my own. Entertainment offerings were decent, but not great compared to other airlines."
Pros: "I will say the Airline seems to run a very professional operation."
Cons: "They NEVER transferred my luggage to my final destination. We spent four days in Dublin without our luggage. Aer Lingus still is looking for it according to their web site. We found it here in Fort Lauderdale right where we departed from. As one can imagine, it makes for a terrible trip when your missing your things. Especially warm clothes..."
Pros: "Comfortable flat seats. Nice staff"