Pros: "Crew was great.."
Cons: "Seats were not comfortable..I got sick two days later. Changing out the air after each flight would be good."
Pros: "The staff was ok"
Cons: "If they didn’t steal all the items they took from my bags"
Pros: "direct flight was good"
Cons: "customer service and an on time flight...several delays and lost my luggage"
Cons: "The flight was over an hour late departing because of a light in the cockpit- that was the reason that was given."
Cons: "7 delays announced. Delay up to 4hour5min. Confusing emails sent"
Pros: "The quality of the JetBlue team was the best I have experienced in years on ANY airline, domestic or international!"
Cons: "Nothing, it could not have gone better."
Pros: "I love the fast service, and the willingness of the staff to help customers onto the flight. I loved the snacks and variety of drinks JETBLUE offered whilst on the airplane. The team on flight 421 was superb. They were courteous, knowledgeable, very accommodating in particular the steward by the name of TONY."
Cons: "Everything from start to finish, from check in to departure was excellent."
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Cons: "Was delayed almost 4 hours and I lost a meeting that I had in Boston"
Pros: "Good leg room and free WiFi that actually works. Best domestic flight I have had in years."
I love the Kayak has keep on updating me about flight status as it was delayed for 30mins. as well notifications to book seat and if any change on booking. Tickets were also cheap compared to British Airways online website. No hidden charges or terms n conditions. Keep it up!!!
JAL is one of the best airlines out there, hands down.
Cons: "Temperature in AA cabins are 10 degrees or more colder than your competitors. Uncomfortably cold in AA flights. Recently I have flow, with spirit, Southwest, United, and Delta. In all those cases the cabin temperature was warmer than AA. I have to say as an exec plat, I wish AA would fix this issue. It is something that ER waiting rooms have adjusted and it has statistically shown to improve satisfaction scores."
Cons: "Flight entertainment it's kind of hard to set up depending on the device you own"
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "The crew was nice and s"
Cons: "The flight was delayed three times and being stuck in this outdated airplane for almost an almost 4 hour delay was not great. The seats are completely uncomfortable"
Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Cons: "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Very easy to travel with, comfortable. Snacks and beverages could be improved. All in all mediocre experience.
Cons: "Many other travelers were not wearing their masks and the flight was completely packed."
Cons: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Pros: "There was only one flight attendant but he was very friendly and worked very hard"
Cons: "The checkin process is awful if you fly basic economy. This is the second time I have flown basic economy on United and you have to wait in line for 20 minutes to get a boarding pass and then have someone inspect the size of your personal item. You cannot check in and get a boarding pass online."
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "On time departures and landings"
Cons: "Food was horrible! Vegetables so overcooked they were almost liquid. Overly salted. Best thing was Chobani yogurt... pre done by Chobani."
Pros: "Friendly people"
Cons: "Left 2 hours late with no real apology or offer to compensate."
Pros: "Very good"
Cons: "Hope is on time not delay 1 hour that’s all"
Cons: "They need to stop charging for carryon bags. Also they need more comfortable seats."
Pros: "Crew was friendly and helpful."
Cons: "Seats were hard, there were no entertainment options, and there were no complimentary refreshments."
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."
Pros: "Plane was new - very impressive!"
Cons: "Plane was delayed with no explanation, No free snacks - just free water, high baggage fees"
Pros: "Efficient, safe, no frills unless you want to buy them."
Cons: "Getting a boarding pass was a little out of the way."
Pros: "The overall experience was good and fair for a standard airline seat."
Cons: "I forgot to check in online, and Frontier charged me rediculous amount of $45 extra just to sign me in"
Pros: "The flight was comfortable and I was seated in an exit row with lots of legroom."
Cons: "There was a huge line to check in at the airport in Cincinnati."
Pros: "The crew was great and attentive to the my needs. The flight was comfortable."
Cons: "The only bad experience was having to deplane and getting back to Denver an hour late."
Pros: "The service was excellent! I was late and the attendant got me to the front of the line AND got my bag on! All attendants were very courteous."
Cons: "Fare for the bag: $45!!!! Being charged for coffee! - really!!"
Pros: "The fligt and crew was fine Im just upset because I had to pay $50 for a standard back pack as a carry on CRAZy!"
Cons: "Not charge so much for a carry on!"
Pros: "I payed $50 for luggage. Frontier took over an hour to get the luggage to the conveyor belt. I was late for our Easter dinner because of this!"
Pros: "- The allowed personal item is large enough for a short trip (if you want to avoid paying for a carry-on or a suitcase.) - Once everybody was on board, the person that spoke to us on speaker put us at ease with a relaxed and humorous tone. - Checking in with the app worked fine and was easy. - The flights were on time."
Pros: "It was a smooth flight. Very nice staff."
Cons: "I paid for a seat that said it was bigger then the rest and it was the same. I basically paid for a window seat. Not the worst but I was looking forward to the extra room."
Cons: "Delays on both flight, one being a three hour delay. I will no longer be taking Spirit Airlines anymore."
Pros: "Crew was very professional."
Cons: "When booking a flight that has a lay-over, the language is not clear to the passenger that each flight requires it's own carry on bag fee. I understand the mission of Spirit but when someone purchases a 1 stop or more trip it can be very costly! Because of this, my flight was no longer cheaper than any other airline that didn't charge for carry on bags."
Pros: "The flight itself was great and the staff friendly but had some bad thing happen during the flight, I think my wife should be compt for her pants someway"
Cons: "We sat in row 15 seat A and B . My wife sat down in her seat onto a big wad if gum which ruined an eighty dollar pair of pants and someone got sick on a previous flight on row 14 and it was not cleaned up real good so we smelt it all the flight which made it an unpleasant flight."
Pros: "We arrived at the airport at 41 minutes prior to our flight and was told that we could not get on our flight. I was told that they could not check our bags. Then we were told that we could get on the flight if we left our bags in the trash. I asked if our bags could be brought in the next day and they advised “we don’t do that”. This was disheartening due to the fact that we arrived 35 minutes prior to flight time on our initial flight out of New Orleans and there was no problem at all about checking our bags or getting on our flight. Due to this, I missed a day of work for the next day and we had to pay for a hotel because we could not fly out till the next night. This was absolutely unacceptable when a sign was posted to be at the counter 45 minutes prior to flight time. On our flight the next day, people were getting on our flight up to 10 minutes prior to takeoff. Will never fly Spirit airlines ever again and will advise others not to as well."
Cons: "Everything and price of baggage was a ripoff. Was told to pay for seating to sit with my wife and 6 month old son."
Pros: "Nothing. Everybody was rude"
Cons: "We arrived at the airport on time and after changing the terminal on us, we still miss our flight. Employees were super rude, manager said "tough luck" and we were supposed to guess that we were boarding at the gate that said blue jet. You guys suck and i hope you know you won't be around for a while"
Cons: "Because of long, long check-in line and only 1 person checking us in, I nearly missed my flight. Too stressful to want to use this airline again. Also, because seat was locked in upright position I lost an entire night's sleep. Will not fly Spirit again."