Pros: "Everything was comfortable."
Cons: "I can't think of anything."
Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Pros: "Wasn't awake, can't say"
Cons: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Cons: "Nada, I slept through this leg and the staff let me be."
Pros: "The flight was on time and fairly clean."
Cons: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Cons: "crew at the gate."
Pros: "About as good as they come."
Cons: "Seat comfort. Sore behind after 11hrs"
Pros: "On time. Check in was very easy."
Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Pros: "Service was fine, on the ground and in the air."
Cons: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"
Pros: "All operations a-ok"
Cons: "Crew was excellent Seats very short on leg room and hard cushions"
Pros: "Great staff and air flight attendants"
Pros: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Cons: "No entertainment but short flight"
Pros: "the crew was great."
Cons: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Pros: "I like the way they take care of their guests, I have 0 complaints"
Pros: "Very little."
Cons: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."
Pros: "Quick passport control Friendly staff Short waiting time to board"
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Cons: "That it wasn’t a flight to Denver"
Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Pros: "Friendly staff"
Cons: "Paying for WiFi."
Pros: "Great service"
Cons: "Super slow boarding. Long lines at check in"
Pros: "The crew was amazing, also the service given since it was a long flight."
Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"
Pros: "Thank you for the sandwich!"
Pros: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Pros: "Good crew and clean plane"
Pros: "good service"
Cons: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Pros: "Friendly staff"
Cons: "This aircraft should be retired long time ago"
Pros: "I like that this plane had more leg room then other airlines."
Cons: "Very bad service, staff was not polite or helpful"
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"
Pros: "Nicer plane, on time"
Pros: "Decent comfort in the plane. Friendly staff."
Cons: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Pros: "I was as comfortable as l could be, the trip home was very satisfactory"
Cons: "I was ill going to Zurich"
Cons: "The snacks were good, but they should have offered some drink selections."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "good job over all"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pros: "Good flight."
Pros: "New airplanes.On time schedule .Very professional a"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "It's KLM. What else do you need to know."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Travelled business class and was ace experience"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Boarding was very slow."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Cons: "Food and one bathroom out of service makes an awful flight"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Cons: "Bit cramped for space"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Consistently high standards"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Good multi media access and content"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Service was good"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Crew and food"
The flight came in an hour late. It caused me to miss my connecting flight and my luggage is lost.
I have never had any issues with Lufthansa. It is the best airline I’ve ever flown. The crew and service and amenities are always excellent. When I have had delays or cancellations, Lufthansa has always promptly reconciled the issue.
I like everything in general. Except the business seat is too narrow.
I'm very happy with my choice to fly with Lufthansa, delicious food, every was great!!
Didn't like anything .. flight canceled.
Cons: "seats and cleaness"
Pros: "The crew was amazing"
Cons: "The WiFi"
Pros: "They crew were super amazing the food was delicious"
Cons: "Well I’m tall and I was having a little trouble sleep"
Pros: "Seat was not super comfortable."
Cons: "I was charged $60.00 for luggage"
Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Cons: "Connection time unacceptable with delay in departure from London"
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Pros: "The crew was very friendly"
Pros: "Better food than on flights I've been on originating in Germany."
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Cons: "Liked it all. Would fly them again"
Pros: "Lufta Hanza canceld the flight"
Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"
Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Cons: "Lost my luggage . I am in Madrid with no luggage."
Cons: "There was not entertainment at all"
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Entertainment was very diverse ;great"
Pros: "Excellent flight attendant in charge of us."
Cons: "The galley where the snacks were looked more like a very dirty restaurant kitchen. It was absolutely gross with dirty forks, dirty glasses, overall grimy and dirty."
Cons: "Our booking was changed from cologne to Frankfurt and Frankfurt was hurriable."
Pros: "Wonderful crew and amazing soft landing, like cream."
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Pros: "Great crew good seat room"
Cons: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"
Pros: "We left on time"
Cons: "Tight legs space"
Pros: "Rebecca was quite pleasant and also pleasant-looking."
Cons: "Rebecca didn't take me home with her. I'll try harder next time."
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Cons: "That I can't fly them all the time."
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Cons: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."
Cons: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."
Pros: "Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested."
Cons: "No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low."
Pros: "Great food and nice to be offered wine with dinner and after dinner drink"
Cons: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Cons: "Not losing my luggage"
Pros: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Cons: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Pros: "Clean less of the plane"
Cons: "Entertainment system did not work at all"
Cons: "My headphones didn’t work"
Pros: "New plane, good food choices."
Cons: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Pros: "We arrived early and check in went smooth"
Cons: "Horrible complimentary food quality in economy class. Not enough options to purchase food/snack."
Cons: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Pros: "Nice crew that were helpful."
Cons: "Small plane, cramped seating."
Pros: "Good flight, on time, nice crew"
Pros: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Cons: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Pros: "modern aircraft, excellent service , nice crew"
Pros: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Cons: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Pros: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Cons: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Pros: "Professional staff. Easy boarding."
Cons: "entertainment seemed more oriented towards Asian passengers"
Cons: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Pros: "Perhaps that we eventually got there and that the plane did not crash"
Cons: "business class was empty and not able to upgrade at an affordable price"
Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."
Pros: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Cons: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Cons: "Not enough leg room."
Cons: "Problem with baggage"
Pros: "great flight. Left on time. Nice crew. Ditto for food and movies"
Cons: "Sears always close together"
Pros: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Cons: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Cons: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Cons: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Pros: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Pros: "The fact that this is the only daytime flight from Boston to Europe."
Cons: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Cons: "Smooth flight Arrived early."
Pros: "Food and service"
Cons: "Seats were very small"
Pros: "I thought the cabin crew were very helpful and friendly and professional."
Cons: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Pros: "Once we got on the flight it was all good!"
Cons: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Cons: "Flight was moved to LA. I paid more for this ticket so I did not have to fly out of LA. We were driven in uncomfortable shuttle vans. Check in and security were caiotic. Once I landed I found out no information was available to my sister who was picking me up!"
Pros: "Everything was top class!"
Pros: "Friendly crew"
Cons: "Miserable, ancient entertainment system that had to be restarted 3 times"
Pros: "I was not well and at the check in the lady was kind to change my seat ..."
Cons: "I order a special meal ....no meal for me on the plan ."
Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Pros: "easy - no surprises"
Pros: "Food was better than flight to London. Boarding went well."
Cons: "Plane left almost an hour late with no explanation given. For huge plane, still cramped unless you pay loads for more room. Upgrade prices outlandish!!!"
Pros: "I did not like anything about this trip."
Cons: "Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled."
Pros: "The crew was very helpful and the entertainment was updated."
Cons: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."
Pros: "Nice staff. Food was quite good I wanted a window seat. Request not filled. Over all flight was good."
Pros: "Got a very nice vegetarian meal"
Cons: "Entertainment system didn't work"
Cons: "I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution."
Cons: "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."
Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"