Which airlines have a flexible cancellation policy for flights from Phoenix Sky Harbor Intl to Grand Rapids Gerald R. Ford Intl due to COVID-19?

American Airlines and Alaska Airlines have all waived their change and cancellation fees on flights from Phoenix Sky Harbor Intl to Grand Rapids Gerald R. Ford Intl. Confirm policies on booking site.

How long does a flight from Phoenix to Grand Rapids take?

Direct flights cover the 1570 miles separating Phoenix to Grand Rapids in about 3h 22m. Visit our flight page for the latest deals!

How many flights are there between Phoenix and Grand Rapids?

There are usually 4 direct flights each day leaving Phoenix in the direction of Grand Rapids, for a total of 28 flights weekly. Visit our flight page for the latest deals!

Which airlines provide the cheapest flights from Phoenix to Grand Rapids?

In the last 3 days, Frontier offered the best one-way deal for that route, at $68. KAYAK users also found Phoenix to Grand Rapids round-trip flights on American Airlines from $199 and on United Airlines from $255. Visit our flight page for the latest deals!

Do I need a passport to fly between Phoenix and Grand Rapids?

No Visit our flight page for the latest deals!

What’s the cheapest day of the week to fly from Phoenix to Grand Rapids?

When flying from Phoenix to Grand Rapids, you should consider leaving on a Friday and avoid Saturdays if you are looking for the best rates. For your return to Phoenix, you’ll find the best rates on Mondays and the most expensive ones on Fridays. Visit our flight page for the latest deals!

Which airports will I be using when flying from Phoenix to Grand Rapids?

Phoenix and Grand Rapids are both served by 1 main airport. You will leave Phoenix from Phoenix Sky Harbor Intl and will be arriving at Grand Rapids Gerald R. Ford Intl. Visit our flight page for the latest deals!

How does KAYAK find such low prices on flights from Phoenix to Grand Rapids?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Phoenix to Grand Rapids. Visit our flight page for the latest deals!

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from Phoenix to Grand Rapids?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Grand Rapids from Phoenix is likely to change within 7 days, so travelers know whether to wait or book now. Visit our flight page for the latest deals!

What is the Hacker Fare option on flights from Phoenix to Grand Rapids?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Grand Rapids with an airline and back to Phoenix with another airline. Visit our flight page for the latest deals!

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from Phoenix to Grand Rapids?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Grand Rapids from Phoenix up to 3 days before/after your preferred dates. You can then pick the flights that suit you best. Visit our flight page for the latest deals!

PHX - GRR

Find cheap flights from Phoenix to Grand Rapids

Search hundreds of travel sites at once for deals on flights to Grand Rapids. Bundle your flight + hotel and save!

PHX — GRR

Jan 19 — Jan 261

Round-trip

1 adult

Economy

0 bags

From?

To?

Include hotels

Low season	January
High season	September
Average price round-trip	$250
Good deal round-trip	$172
Good deal one-way	$100

Best time to beat the crowds with an average 37% drop in price.

Most popular time to fly with an average 28% increase in price.

(avg. price over the last 2 weeks)

or less

When to book flights from Phoenix to Grand Rapids

Estimated round-trip price

Average price per month

Flight prices as travel date approaches

Looking for a cheap flight? 25% of our users found flights on this route for $100 or less one-way and $172 or less round-trip.
The cheapest flight from Phoenix to Grand Rapids was found 39 days before departure, on average.
Book at least 4 weeks before departure in order to get a below-average price.
High season is considered to be August, September and October. The cheapest month to fly is January.
Morning departure is around 13% more expensive than an evening flight, on average*.

*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

7.9

DeltaOverall score based on 30290 reviews

8.1Boarding

7.8Comfort

8.5Crew

7.8Entertainment

7.5Food

Airline reviews

Pros: "Very engaging crew."

Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."

Read more about Delta

Pros: "Very engaging crew."

Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."

Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."

Cons: "The snacks were limited. They only had cheez-its and no cookies."

Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"

Cons: "Nothing- it went very smoothly."

Cons: "WiFi"

Pros: "Safe and fast journey."

Cons: "Vegan Options for snacks"

Cons: "Better choice of snacks"

Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Pros: "Quick, on time flight. That’s always good!"

Cons: "Lead attendant spoke so fast that he was hard to understand."

Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."

Pros: "The crew was excellent"

Cons: "Better breakfast and the seats weren’t very comfortable"

Pros: "Crew was nice and funny"

Cons: "The free messaging WiFi didn’t work for me"

Pros: "Crew was friendly, helpful and provided comfort"

Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"

Pros: "Crew was good."

Cons: "N/A. No food was served due to turbulence which is uncontrollable."

Cons: "Delayed 3 hours"

Pros: "They let me sleep."

Pros: "good job over all"

Pros: "Entertainment on the flight was fantastic."

Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Pros: "Incredible service, great entertainment options, comfy seats"

Pros: "Good flight."

Cons: "Nothing."

Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."

Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."

Pros: "New airplanes.On time schedule .Very professional a"

Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"

Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."

Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"

Cons: "massive rips in the bag"

Pros: "The crew was very accommodating and the newer plane was very very nice!"

Cons: "no complaints"

Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."

Cons: "Food and food."

Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"

Pros: "Fast flight"

Cons: "Long wait in hot plane before take off."

Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"

Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."

Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."

Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."

Pros: "Smooth. Fast."

Pros: "very attentive service and remarkably tasty food in first class"

Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."

Pros: "One of the male flight attendants was very nice"

Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"

Pros: "Boarding was easy and fast"

Cons: "Seats were cramped"

Pros: "Exit sear so plenty of room"

Cons: "Changed gates without notification"

Pros: "Nothing to like.."

Cons: "Everything about the flight..."

Pros: "On time and convenience of the connection"

Cons: "Airplanes were a little bit old"

Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."

Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."

Cons: "Service"

Pros: "free tequuila"

Cons: "norte americano gringo scum from hell usa terrorist pigs"

Pros: "Plenty of room. Flight only about 1/3 full."

Pros: "...see above..."

Pros: "Crew was great!"

Pros: "Had the row to myself"

Cons: "No complaints"

Maintenance delay for 2 hours after Canceling my flight earlier in the week. So typical for this poorly run airline. Will make better choices for future flights.

I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”

It was a smooth, uneventful ride. The staff was very friendly. The overhead compartments were a little small for my hiking style backpack, but I made it work.

Pros: "crew"

Cons: "The WiFi could have worked"

Pros: "The airlines bumped us up to better seats without us asking!"

Cons: "N/a"

Pros: "NOTHING"

Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"

Cons: "Nothing--everything was great--perhaps the best service I've ever received."

Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."

Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."

Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."

Cons: "The experience was excellent."

Cons: "No wifi or entertainment was available. Food was mediocre."

Cons: "I already complained about the lateness of airlines. So it all still stands"

Cons: "30 min late"

Cons: "Confusion over plane boarding"

Cons: "App continued to crash. Couldnt watch movies."

Cons: "Never made it. Stranded at LAX."

Pros: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."

Cons: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."

Cons: "Flight was canceled"

Pros: "Travel time was great"

Pros: "Lots of legroom with good complimentary foods and drinks."

Cons: "Overhead speakers in he plane weren’t very loud."

Pros: "Phoenix based First Class flight attendant Kathleen Brown was very positive and called me by name...gave her an “above and beyond” voucher."

Cons: "No electrical outlets at seat."

Pros: "Nothing"

Cons: "Everything sucks"

Pros: "Getting off the plane after 3+ hour flight and 45 mins taxi and waiting for gate"

Cons: "Bought our tickets months ago, 2 travelers , myself and wife. Couldn't seat together. Our baggage ( Small backpack and a hardside roller we bought cause it would fit under the seat. Guess what I know they changed the size of the underseat bag . We had it checked going to PHX ,no issue on the way back $50. I'm done with American Airlines and Kayak."

Pros: "Totally fine"

Cons: "It was fine"

Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."

Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."

Pros: "The counter attendant was helpful in changing our seats so could sit together."

Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."

Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."

Cons: "The return flight"

Pros: "Full flight, crew worked timely"

Cons: "The fact that your company doesn't want to give me some sort of compensation for being delayed and missing my connecting flight and having to get a hotel."

Pros: "Nice seats, friendly staff and crew."

Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."

Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"

Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"

Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"

Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."

Pros: "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"

Pros: "I made it home."

Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."

Pros: "Everything went smooth. Staff were professional and friendly"

Cons: "Nothing."

Cons: "[1] the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time. [2] Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives. [3] No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines. [4] at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."

Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."

Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."

Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."

Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"

Pros: "After having AA 776 cancelled due to an East Coast snow storm, we were rebooked and flew a day later on AA 669 which operated safely and on time."

Cons: "Seats on Airbus 321 in row 4 do not recline fully; no power outlets at seats; pilots were uninformative with any scenic details during flight, merely providing the usual departure and arrival information in a very impersonal manner."

Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"

Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"

Pros: "Smooth flight home from Cancun."

Cons: "Late arrival."

Pros: "None at all. Very poor customer service."

Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."

Pros: "The pilot was very helpful And his crew extremely nice to me with much patients thank god for that crew"

Cons: "I never was looking forward to not having the help I solely deserved when in dallis as I needed help with my wheel Cheer there was no help available to me so I had to do everything completely alone as the pilot and his crew helped me out of the Aircraft entering into Chicago I thank god for that crew I fliy often however this was so unreal what I had to indure when headed back home to Scottsdale' AZ after visiting my husband in Columbus Ohio perhaps I'll find another airline to use hopefully ii will get the help I truly need"

Cons: "When it came to filling out our visa as we enter into Mexico, they handed out the paperwork as we were Landing I expected us to fill that out wild herring bounced around"

Cons: "There was no more room on the plane so me and 10 other passengers had to wait 3 hrs for next flight."

Pros: "The young woman running the admirals club front desk was excellent Friday July 29"

Pros: "Offered food."

Cons: "Communication from kayak/American Airlines was delayed, inaccurate and slow about the massive delay in the flight. Spent almost my whole day at the airport. Had to change my flight; the new one was also delayed by 2 hours."

Pros: "We got home safely and my seat was comfortable. I liked the entertainment with access to pick my own movie."

Cons: "It was a mad house at the gate. I couldn't get an assigned seat until the last minute. I had to feel lucky to get a seat. There was no where to sit and eat my lunch in the wait area while I waited for your staff to find 5 volunteers to get off the flight. I could not hear announcements due to the low volume at our gate. I had to crawl through a huge line at the gate to board as group 1 had been called and I couldn't hear them. there was no crowd control with two airline employees at the gate who clearly needed some back up to handle a crowd that large. They were courteous and professional but the situation they had to handle was a larger problem that was beyond them. Once on the plane there was no announcement about whether there would be a meal. We got two drinks and a bag of pretzels on what should have been a dinner flight. A 5 hr flight warrants something more than a bag of pretzels. It was hot and stuffy on the plane."

Pros: "Crew was great!"

Cons: "N/A"

Cons: "Their baggage system is a joke. They demanded I remove my smaller carry- on so someone with a huge carry-on could use the overhead space. They ask boarders to please check Carr-on luggage for free on full flights but they don’t. United just needs to count the bags and demand the overage be checked."

Pros: "The flight attendants were super nice and very responsive"

Cons: "The food was not that good"

Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."

Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."

Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"

Cons: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."

Pros: "Seats were uncomfortable"

Cons: "It would be better to load from the back to the front a lot less issues and less time consuming"

Cons: "Boarding before scheduled time was not pre announced, seats lack legroom, unlikely to choose United again"

Pros: "I requested and picked a window seat but unfortunately. Got isle seat. I requested a Muslim meal and I got pork in my choices."

Cons: "Honer the requests ."

Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"

Pros: "We took off on time and landed early."

Cons: "This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10."

Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"

Pros: "Smooth flight"

Cons: "Nothing"

Pros: "Crew was pleasant, pilot did a great job, some turbulance but he handled it well, good landing too."

Cons: "really tight seating, though I understand the reasons--still don't have to like it much! Some day I'll be able to afford 1st class!"

Pros: "It was the ride of a lifetime the crew did something Unfathomable the flight wasn't delayed 75 minutes they actually left before their designated time which I Thought was just astonishing flight attendants were The pinnicale of what an employee of united Should be. Thanks for getting back right before 6"

Pros: "Boarding went quickly."

Cons: "Landing early, then sitting on the plane for an hour and a half, which made me miss my connection for the second time in my last two united flights. Being given no assistance in how you rectify my situation and having to figure it out myself, then boarding the next flight late. Recieving no compensation for the inconveniences United caused me on both of the last two flights I've taken with them."

Cons: "United has poor consideration for their customers. It does not seem that they are looking to make the trip a postive experience for the customers. Employees are rude and are not personable when in contact with the customer."

Cons: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"

Cons: "Nice quiet flight home."

Pros: "Ease and Comfort. Each terminal in our two-leg journey was modern, immaculate and simple to navigate. The flight and crew were outstanding; attentive and professional. Keep up the good work!"

Cons: "We just couldn't justify paying 16.00 so each of us could watch TV for two hours. We would have appreciated basic TV, in order for us to stay on top of the National/World news. We feel it is part of our best interest, as a country and world, to keep informed. Please allow for at least BBC to be viewed. For Free. Thank You."

Pros: "Crew was mostly friendly"

Cons: "Leg room has vanished"

Pros: "Paid to have more room to be comfortable but the service Wa not overly special. Flight attendant got us a drink after takeoff; then promptly turned off the lights & sat & read her book. I would have had to ring the buzzer to get anything. She didn't even collect the glasses. I know it was a red-eye but she could have paid a little more attention."

Cons: "See above"

Pros: "Seats have some good cush to them"

Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."

Cons: "Maybe it is real or maybe it is my imagination, it seems like the leg room has decreased. My son is around 6' and was not very comfortable. I could not reach my shoes to loosen my shoe laces."

Pros: "I appreciated that the pilot was very upfront and honest with us about the delayed flights going into San Francisco."

Cons: "My flight got delayed so much that I ended up cancelling my trip."

Pros: "I'm glad I didn't get kicked off!"

Cons: "I did not like the boarding process and I had a fear of being kicked off."

Pros: "The desk people were nice in Phoenix, AZ"

Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."

Pros: "The flight was on time. Boarding on and off was good."

Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."

Pros: "The staff were very attentive to passengers and courteous."

Cons: "Nothing they did a Great job and keep a safe and exciting flight."

Cons: "We're all aware of the national "glitch" the delayed flights a couple of hours. While our plane was available for an on-time departure (UA1976) @11:35, the crew was inbound on one of the delayed flights (UA1611). United could have known as early as 7:30pm that 1611 wasn't going to make it on time to turn around the crew and would hold up 1976 as a result. Instead United didn't update passengers of 1976 until 11:55 (20 minutes after it was obvious that it was delayed and 4.5 hours after they could have known). Maybe I'm missing something, would love for someone at United to explain it."

Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."

Pros: "The actual flight itself was fine."

Cons: "The flight was delayed. I was told it was due to "weather issues", and that i'd more than likely miss my flight, and that there was nothing they could do about it. I ask the guy to print me some sort of itinerary to show my work, and it shows "mechanicall issues", not weather. Confirmed this with their website. I was told I'd probably be arriving in Seattle around 1-1:30AM. By pure chance, my flight from San Fran to Seattle was ALSO delayed (due to a late incoming flight), so I was able to board my original connecting flight. However, this still put me in a bad situation. I use public transportation, which wont be running by the time I arrive. LooKS like I'll be forking out $50+ for an Uber or Lyft home. Thanks, United. I only ever get delays when I fly United."

Pros: "UA crew/ FAs got me to my destination safely, fairly comfortably (good seats), and efficiently."

Cons: "I felt that mid-cabin was chilly even with a blanket that I had along. Being a former FA, I feel that most flight crews today fail to be aware of cabin temp as it relates to passengers. I realize that we all have different body temps, but cold is cold and uncomfortable!"

Pros: "At least I got miles from this."

Cons: "Long delays. They needed to replace a part of the plane. I don't understand why they can't figure that out BEFORE putting us on the plane. No free in flight entertainment, even though I downloaded the United App specifically for that reason."

Pros: "I was pleasantly surprised to be in the middle seat with ample leg room. It was one of the most pleasant rides I recall. Loved the plane."

Pros: "Pilot made a good landing in very turbulent conditions."

Cons: "Held us on the Tarmac for 25 minutes which in turn made us miss our connecting flight. Resulting in a 5 hour layover. Which made me miss my wife's birthday party."

Pros: "At the end of a long day, the crew was attentive but not intrusive."

Pros: "Crowded flight efficient crew and staff pleasant and cooperative passengers."

Cons: "The days of an empty seat are gone the new normal is crowded flights."

Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."

Cons: "There was nothing to like about the flight."

Cons: "i was a bit stressed given I had a connection and my flight out of Phoenix was about 45 mins delayed. I made the next flight by 15 mins"

Pros: "Flight times were accurate."

Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."

Pros: "The friendly and comfortable atmosphere!"

Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"

Cons: "It was a very packed flight and I feel like the boarding process could've gone smoother."

Pros: "The person next to me"

Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."

Pros: "I got a super cheap fare for this short flight from PHX to LAX. Staff was courteous and the flight went smoothly from start to finish."

Cons: "Was unable to figure out the free entertainment offered. Was a short flight so I didn't really worry about it."

Pros: "The only positive was that the seat next to me was empty so I had a little more room."

Cons: "Flight attendants were unpleasant and plane was very dirty. My seat also felt sticky."

Cons: "Called the airlines to cancel only my flight there to SFO but the full reservation was canceled which made me but a new reservation to come back to PHX. Very poorly handled."

Pros: "Never again with United small seat dirty bathroom only 2 restroom for 300 ppl"

Cons: "Nothing"

Pros: "The price Phoenix to LA and back for around $77"

Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"

Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"

Cons: "Delays due to presidential speeches"

Late departure. Waited on tarmac for over 20 minutes upon arrival. ZERO beverage service. Three thumbs down.

I was arrived airport before one hour 10min. Before arriving airport online checking had error… However they not allowed check in since im was not in airport 2hours before departure……. I have no idea about two hours policy….. And they not explain clearly also i asked airline workers name but they wont tell me They hide their name card…. Super bad experience No refund no explained…… I lost money super bad

Too many announcements. There was no food or entertainment but there was no n/a option

Pros: "Great prices!"

Cons: "Spread people out before boarding"

Pros: "Boarding was efficient and staff was great."

Cons: "Our trip was delayed 3 hours but Frontier gave us a voucher to say they were sorry for the inconvenience. But overall the flight was good and the crew were very professional and friendly."

Pros: "Everyone was friendly and we got in a half hour early."

Pros: "The Flight crew did a good job and the price for the flight was good"

Cons: "The flight to phoenix was 2 hours late due to issues getting the plane to Cincinnati it happens no big deal. However the flight coming back from Phoenix to Cincinnati took off on time and landed early but when we landed it took over an hour to get our bags initially there was a storm that held them up but after the storm other flights were getting there bags but not frontier and when we finally for a representative she was very rude and provided no answers as to what the problem was she just said the ramp is closed and stormed off. I will be contacting the cooperate office regarding this."

Pros: "They finally got us safely to our destination. I don't care that they charge for carry-ons, food, and drink, and the seats are terrible. All things to be expected from an economy airline."

Cons: "Originally scheduled at 3:20 PM. Delayed from other airport for about an hour. Plane arrives. Issue with radar nav. Delayed until 5:15 PM. Then 5:51 PM. Finally get a new plane. Cleaned, gassed, boarded - yay. On the runway, issue with air pressurization. Head back to gate. De-planed. Waiting....waiting....waiting.... Finally fixed, boarded at 9:10 PM. Arrive at destination 2.5 hours later and 6 hours late. THEN they had to go to Denver. Those poor souls...' NEVER AGAIN, FRONTIER. NEVER. AGAIN."

Pros: "Boarding was good"

Cons: "How do you board a multi-million dollar aircraft, yet still find yourself in an old western tv show. Easy, fly Frontier Airlines. The seats were like riding on an old horse buggy. Hard and unforgiving. The only positive was I didn’t get any slivers in my butt. No complimentary anything. Even the old settlers from the past could rustle up something simple to eat and drink, but not on Frontier. They need to get up to speed in this department, other airlines are starting to give drinks and snacks again for the long wagon ride in front of them."

Pros: "Nothing."

Cons: "The total cost of the flight is just a fraction of what you’ll pay. The nickel and dime you for everything. $38 for a carrying on, same for a checked bag. It was a quick trip and thought a back pack would be okay to carry on.... nope that’s $38, if you pay ahead of time. They charge more at the gate. When you check in they try to get you to pay anywhere from $9 to $21 to pick a seat. Seats don’t recline either. Flight was also late. You’re better off paying the full fare on another flight than flying Frontier. Never again."

Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."

Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."

Pros: "The 1st 3 rows recline and have a little extra space which is nice for a toddler in a carseat! Flight attendants were very nice."

Cons: "Most disorganized bag check i have ever seen/experienced! We were in line for over an hour and a half just to get moved to different lines 4 times, due to them being so overwhelmed at 6am! We were 2 people away from checking in our luggage when they told our whole line to get in the back of another completely full line so they could check in just Chicago flights. We had waited for over 30 minutes to get up to the spot we were at. Then the line that they physically took us to stand in and waited for another 15 minutes in they shut down and made a "help" line. We were then escorted to the back of another out the door end of the line to wait another 30 minutes just to be moved again to finally a shorter line because they noticed that most of us moved around multiple times were going to now miss our flights. We were then rushed to the security (thank God TIA had their act together and handled a ton of people in a very short amount of time) and were told to hurry to our gate. Frontier staff "double checked" that our planes gate was still the gate on our ticket...jusy to find they had moved us to another gate. Through this whole issue, employees made the comments that we should arrive 2 hours prior to our flight when we were rushing through and explaining we kept getting put/moved into the back of different long lines to check in our bags and get to our gate. We were there 2.5 hours early!!! Thank goodness the person that was supposed to be working the gate desk for boarding didn't show up to work (according to the gentleman that showed up with a radio calling for any help from available staff 10 minutes after we were supposed to board) otherwise we might have not made our flight! Flight was supposed to board at 07:35 am, we did not board until 08:10 am and we were supposed to leave at 08:10 am. Our plane finally took off at 09:50 am...after multiple times having our whole plane's occupants were counted multiple times because the gal who took our tickets got a different number than the flight attendants, and all of our tickets checked multiple times (I do appreciate the safety checks but this was ridiculous with the flight attendants finally stating that their numbers were correct and that policy was to go by their numbers and not the other gals numbers!) The flight attendants were even completely annoyed! Needless to say...i will not be spending any more time or money with frontier airways!!!"

Pros: "Like low airfare."

Cons: "Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings."

Cons: "11 hour delay .....Flight 740 From phx to den departure @6 am had a mechanical. First it was going to be delayed until 10 am them 11 am then 4 pm then 530 pm .it left at 6 pm . It got in at 9 pm by the time we got the car and got to out friend home it would have been close to 11 . We would have been up for 20 hours ( got up at 3 am to get there for a 6 am flight . We were going to a business meeting in demver in the morning in the afternoon a 70 th birthday lunch for my best friend. This trip was planned for months . We live in phx after it was clear we had missed both events we went back home @5 We ended up paying for a supper shuttle and a rent a car in Denver . We paid all that money To go noware the customer service woman there , was uncaring to everyone on board we were just on our own . I am heartbroken we missed the party ."

Pros: "Staff was efficient, boarding and exiting the plane was quick and easy. Size of overhead bins seemed to be larger than other planes I've been on."

Cons: "I didn't like that soft drinks were not included... And I prefer having a small TV to help pass the time was they do on other airlines."

Pros: "The trip was excellent, the flight boarded and took off on time, and we arrived early! Great flight"

Cons: "The seats are not angled to fit the figure of a person. The back of the seat leans back and the head of the seat is perfectly straight up. It meets at a point where that does not line up with the persons body height depending on the person. If you just leave it at one angle of give it the potential to lean back just enough, People will be that much more comfortable. I wasn't the only person who mentioned this on my flight, in fact I spoke with 3 people and overheard others complaints as well. One angle or at least a centimeter of space to lean back...I don't think it will mess with people behind them since there's no tv or entertainment and I think it will continue to bring more people into frontier."

Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."

Pros: "Low fares"

Cons: "The almost 1-1/2 wait to check in luggage. I realize they say come 2 hours prior, but didn't anticipate that I would spend the bulk of the time checking I. Bags. There should be 2 separate check in"s, one for. Aha and one for people buying tickets."

Pros: "I was almost late and they did everything they could to help me get to my destination including running my drivers license to me, as I was realizing at the security check that I had lost it. Then the crew was second to none and far better than other larger airlines. I'm sure most people know through word of mouth or their own experiences that they are sometimes spread too thin to cater to the customer anymore and this, however, was a fresh change of pace. I rarely take the time to fill reviews out but felt obligated in this case to spread the word through my gratitude. I had recently been laid off and they made sure I got on my flight for a job opportunity I needed. I thought the best part was the $59 ticket with tax but you can't quantify real costumer service like that. Thank you again to everyone at Frontier Airlines!"

Pros: "Crew was friendly. Was pleasantly surprised I didn't have to pay for the air we breathed."

Cons: "Must pay for everything: checked bags, carry-on (spoiler alert - carry-on is more expensive than checked bags), beverage service (water is the only complementary option), seat selection (I'm not clear what happens if you don't pay to choose a seat - do they pick one for you? Mysteriously, the rates to pick seats were higher for outbound flights than they were for the return flight). My impression was that I would have had to pay for a boarding pass if I didn't print one ahead of time. Total cost with all fees was definitely not the cheapest route - plan on at least $150 additional fees to add to your round trip ticket cost. I tried to get smart on my return, so I downloaded the Frontier app to my phone only to get a dagger-stare from TSA going through security because I had to show them my boarding pass on my phone instead of having a paper pass they could scribble on."

Pros: "I really did not feel any more crowded or uncomfortable than any other airplane Ive been on. I sort of like that the tray tables are the size of a large cell phone- less bulky than regular tray tables."

Cons: "The crew wasn't bad, just seemed unhappy to be there. There was some confusion with which gate we should be at, changed us three times before settling on the original gate. Boarding was no problem but then we waited without taking off for over 45 minutes. The pilot came over the intercom and informed us that he had no idea why we were delayed to take off, but that he would "find shortcuts" to get us there on time. The biggest gripe that we have is once we landed and went to baggage, several of us waited for golf clubs for close to an hour before a worker realized "they forgot" to turn on the button to allow oversized items to come out. Then she said "sorry I was busy with ticketing and Frontier doesn't have a baggage attendant". I just dont think the extra savings was quite worth the frustration."

Pros: "I arrived to my destinations on time....that is all."

Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"

Cons: "It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!"

Pros: "I got where I was going without dying. That's the only positive thing about my Frontier experience."

Cons: "What do you call flight attendants who won't look at you or acknowledge you? Is it fair to call them rude if you had no interaction with them at all in your 3.5 hour flight? Since they wouldn't look at me, there was no option to even buy overpriced food or drink from them. The guy sitting next to me had to yell to get their attention. The lady was so annoyed that he asked for water. I've never seen "service" like this in my life. Terrible service. Have to pay for carry-ons but they don't tell you that during booking. Seats don't recline. Flight attendants were frumpy and dirty looking. No entertainment options (I don't know why they ask us to rate it.) No food or drink without screaming and paying an arm and a leg. Speaking of arms and legs, there is nowhere to put yours. My knees were in the seat in front of me. The guy I was sitting next to was bigger than me but not fat at all. He was leaned against the wall and still spilling into my seat. His shoulder was against mine, his arm was on mine, and his legs were too wide to fit in front of his seat so he took up at least a quarter of my leg room. The lady on the other side had an infant in her lap and did the same, except she was hanging out into the aisle. I'm 5'8" and weigh 135 pounds. When I was boarding the plane I was one of the last people on. Coming down the aisle, I hit EVERYONE who washould unlucky enough to have an aisle seat. There was absolutely no room to walk. The miniscule tray tables won't stay up. They didn't just fall down on take off or landing. The one on the back of my seat fell down approximately every 2 minutes. The flight attendant literally yelled at the person behind me because she "wouldn't put her tray table up" for landing even though the problem was mechanical not an unwillingness to follow the rules. I've never seen anything like this. I will never fly this airline again."

Pros: "I don't know we missed the flight"

Cons: "....we had trouble getting our tickets printed with the Kiosk and no one would help they told us to get in line, which was going so slow by the time we were serviced we were 5 minutes late to get our baggage on, they said we could board but not baggage, Our options were to get a flight the next day which has to go to Denver first leaving Phoenix at 5 or so am and getting to Milw around 9 pm so as of right now, we are in a motel waiting for 5 am flight tomorrow. We were not alone 4 others also missed the flight."

Pros: "I didn't like anything except for getting to my destination in one piece."

Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."

Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."

Pros: "Nothing other than getting from Phoenix to Atlanta"

Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."

Cons: "Three days before christmas on 12-22-16, Frontier cancelled our flight last minute from Phoenix to Cincinnati. I was traveling with two small children. The only option we had to get home was to pay $2200 for 3 one-way Delta tickets. Now I'm in the process of trying to get $1800 dollars back. Frontier initially told me those who bought tickets from another airline could get $600 for every ticket purchased. I have submitted everything requested and now am receiving emails that there is no guarantee I will be reimbursed. Frontier better do what is right and reputable. Customers don't deserve to be treated this way."

Pros: "nothing, we got text messages, rarely was there any personnel at the gate."

Cons: "everything"

Cons: "In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight"

Pros: "Attendants were helpful and friendly."

Cons: "I did not like the surprise that I had to pay ANY fee, much less such a high fee, for a carry on and luggage. Therefore, what I thought was an incentive to fly Frontier because I felt as though I was getting a great deal, became Just another money-grabbing corporation who I felt was insincere upfront about the added charges. This made My flight even more than I would have paid total for a larger and more well-known carrier. Therefore, no more incentive To use Frontier.... Disappointed... In addition, the tray table was so small it was virtually useless. At least the service Was good....Cokes should not really be at a cost, since the fare was higher than a larger carrier. Hmmmm....."

Pros: "The crew was nice, flight on time and fine."

Cons: "I don't like the fact that you do not recycle, yet you provide goods that are just placed in landfills and will take hundreds of years to decompose. The airports recycle, is it that difficult to make that happen for Frontier? The hundreds of plastic cups, plastic bottles, cans, etc. etc. is mind blowing and is something I pay attention to. I actually took my item back to the airport instead of giving to the crew at the end so I could place the item in the recycle bin in the airport after asking your crew if there was recycling. They said there was no recycling. I also picked up a plastic bottle from another seat on the way out to help clean up since I knew you guys would throw it out anyway. Thanks for considering being more sustainable, eco-friendly, and for thinking about my comment seriously to minimize your airplane's environmental impact. I will pay attention and voice my concerns elsewhere as well - recycling shouldn't have to be done by the consumer, the businesses need to step up and make it happen."

Pros: "fares are fine but you offer NOTHING FREE like they did in the good old days, not even a small pillow or blanket, no small bottle of water or peanuts. Back in the day we got food, snacks, room to move and comfortable seats for an airplane."

Cons: "Paying for all the extras is disgusting, bags, drink, nuts, no pillow, no blanket, HARD SEATS with no room to relax."

Pros: "My initial flight from Denver to Phoenix was a hour late, but lets talk about the way home.... Flight got in OK and then we waited 45 minutes for a gate to open. Could you park us at another gate? That would be too simple. When we parked we waited another 20 minutes while they put a jet way in place. Now answer this... the other plane just left that spot, so what happened to the jet way from that plane? Do they completely take it away or just fold it up? Fold it up I bet , so it was in place just had to be opened up. I guess they couldn't find anyone to do that. I know this sounds petty, but I have never taken a Frontier flight that went smoothly. Thank God I haven't had to take many. And it's not as cheap as it looks by the time they get you for bags and a charge for your seat. I ALREADY PAID FOR MY SEAT, WHAT'S THAT ALL ABOUT. Bye Bye Frontier, I'll pay more for the service issues."

Pros: "Quick, organized check in"

Cons: "TINY seats..... minimal legroom...... stationary seat backs"

Cons: "The highway to the airport in Phoenix was shut down due to a murder on the highway. I took an alternate route. Then the construction at the airport and the signage was terrible. I stood in line curbside to check my bag at what I thought was frontier but it was delta. By the time I got to the frontier desk, they closed the flight. They said they could get me on the flight but not my bag. My bag had my sales materials in it. It had to go with me. I ended up on a United Flight. Cancelled Frontier and they charged me 99.00 to cancel!!! And I had trip protection but it does not cover incidents like this! UGH! It was my first experience with Frontier. I did not know they were fee heavy. I will not fly them again."

Pros: "After my awful experience there is not ONE positive thing I could say about Frontier."

Cons: "You cannot rely on Frontier to get you where you need to go. I spoke to three people who all said different things. My flight delayed was controllable, then Carolyn said I qualified for a refund since my flight was over three hours delayed, then Jessica said my flight was delayed from uncontrollable circumstances, that I did not qualify for a refund and that she would give me a voucher. When I asked Jessica to speak to her boss she would not let me. She was so nasty on the phone I have never been treated with such disrespect. Finally after being on hold for about 15 minutes Jessica decided she was "allowed" to give me a full refund! I bought same day tickets on Southwest Airlines and I actually SAVED MONEY!!!!!!!!! I bought my Frontier tickets in June! The flight that kept getting delayed ended up being CANCELLED!!!! I am so glad I bought same day tickets with Southwest! Southwest was phenomenal! Free wifi, friendly staff, snack and drinks! LOVE SOUTHWEST! Frontier is fraud plain and simple! They do not care about costumers or where they need to get to, they just care about keeping your money!"

Pros: "I sat in the front of the plane with a lot of leg room etc. so I don't have much to complain about,but everything was amazing."

Cons: "No free condiments/drinks like American Airlines. Seats are uncomfortable after long flights no matter where you sit."

Pros: "The actual flight itself was smooth and as expected."

Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"

Pros: "The only person who seemed to like his job was the gentleman checking in our bag (which unfortunately costs 40 dollars instead of the expected 30. Difference being we didnt check in online)...."

Cons: "..... EVERYONE else, though, were debbie downers - no smile, no happy attitude, no good signs of a positive trip. Asked one of the flight attendants for water so my significant other could take her prescription pills and she nodded her head in a way that it was too much trouble for her to do. Oh, and we never seen that water. Besides that, a child behind my other's seat constantly kicked the tray up and down attached to it, which made it IMPOSSIBLE to get any sleep. Granted, this is probably a parenting issue, its staff responsibility to recognize issues and at least try to resolve them. They charge per general/economy seating making the ticket price untrue in value so expect to pay a MINIMUM 20 dollars more than you bargained for. Also, as every other airline I have flown with included a free carry on bag during travel, fronteir did not - they choose to charge their customers more for a carry on than the 50 pound checked in bag. Better to go with AA or Delta or United, etc. Pay the extra dollar because in the end your actaullt saving in comparison to Frontier. Something is just totally off about this airline in general and I WILL NEVER fly with them again"

Pros: "Honestly at first I liked how it appeared to be a newer plane with updated seats but then..."

Cons: "I saw those updated seats and the joke of a tray table that was provided wouldn't even hold my iPad. The staff was apparently new because they couldn't get through one intercom conversation without fumbling through it and when a customer asked how long the flight was the flight attendant didn't know and another passenger had to answer. We were delayed by 2 hours and all because the intercom phone was broken. I know it's a safety hazard but it just wasn't a smooth professional staff that you typically see. One of the three flight attendants was tenure but all I saw was the new girl fumble through everything. I'm hoping she was new...also, we are delayed two hours sitting on the plane, so I know people will give bad reviews about that but there's nothing you can control regarding our safety. It is what it is, I just couldn't stop shaking my head everything they spoke on the intercom how bad they were on it."

Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."

Cons: "The flight price looked great and like I was saving money, I was very wrong. By the time that I was charged to select my seat, pay for my one bag, and pay for a soda on the flight, I could have flown a different airline and saved money. The flight was delayed both ways. The way home was even worse. It was delayed 4 hours because of three different issues and we had to change plans. The crew was extremely rude to people who were inquiring about the delays. I will never, ever fly this airline again..."

Pros: "This was my first flight on Frontier and didn't know what to expect. When my iPhone boarding pass wouldn't work at security I was sent to the Frontier counter and they helped me instantly. The Phoenix boarding lounge was NOT a good introduction with holes and rips in the seats and a "sofa" that rocked everyone on it whenever someone moved.. The gate attendant however was great - and funny. The plane was VERY nice and made up for the lounge plus we made it to Colorado Springs 20 minutes early! The price ($56 including fees and taxes) means I'll be looking at Frontier in the future."

Pros: "The stewards were polite on the plane."

Cons: "Flight was delayed 7 hours for maintenance. The passengers were packed like sardines into seats with so little legroom that even my 5'5 frame had my knees against the seat in front of me, the seats don't lean back and there's not even room to put your head down on the 2×3 tray which is only there for looks because it couldn't possibly be used to actually hold anything. Two screaming toddlers rounded out the worst flight I've ever been on. I would never recommend frontier airlines, you really do get what you pay for."

Pros: "Cheap price, friendly and courteous crew."

Cons: "Boarding was like a stampede. No way that many people were in Zone 1. The boarding gang could have exerted better control. Be aware that the seats are basic-very small tray tables, no recline and not as upholstered as other airlines. But, not terribly uncomfortable."

Pros: "There wasn't any entertainment so can't rate it. Flight was very smooth and on time."

Cons: "Well I would have thought my seat would have been included in the ticket price and I think it is ludicrous to have to pay for coffee water or soda. I just went without. Never flown on a flight where that wasn't free. Seats are small and I am not a large person."

Pros: "Crew was great flight was good"

Cons: "When I booked the ticket it was 317. When I went to check in on the website it told me I could only bring a carry on if it fit under seat and had to pay for overhead storage which was MORE expensive than checking in belly of plane which is what I had to do because I had a Small what used to be a carry on bag...THEN I went to pick a seat and I could ONLY pick a seat I HAD to pay for!....so my "economy" fare cost me an extra 77.00 ONE WAY!....I will not be flying your airline again. Had I know about the MANYextra expenses You really should be more upfront and transparent with the ACTUAL fees to fly Frontier"

Cons: "Seriously, it was a horrible experience. Everyone complains that they're misleading with the cost, but it really just adds up to what you pay on other lines, maybe slightly less still. BUT, so not worth it. Spend the extra money elsewhere. Terrible customer service. Seriously, there were 3 people that were nice, everyone else was flat out rude. Both on the phone and in person. And I was nice to them even though I was really upset, which was hard to do. Our first flight was delayed 8 hours for maintenance. We got a $10 food voucher and a $100 flight voucher. Not the best compensation considering the duration of our time in the airport and the cost of food, plus the fact that our flight was more than $100. We couldn't use the flight voucher on our return flight because it was already booked (even though a supervisor prior to that said we could), so that was worthless since I have no interest in flying with them ever again. I found out later that the flight voucher can at least be used for baggage and seat selection on the return flight, which no one mentioned even when I specifically asked multiple people (including a different supervisor) what it could be used for. But that didn't help me out either since... the flight back was flat out cancelled 40 mins before it was due to leave because they didn't have a crew to fly it due to weather issues elsewhere. The next flight they could get us on was two days later or 2 weeks later... We got a refund, but of course since it was such short notice then booking on another airline was far more expensive and they don't make up the difference. It seemed like Frontier runs things so tight that they don't have any backup plans for what I would assume are not wholly uncommon things, like maintenance and weather issues. And, as other people have pointed out, they were the tiniest seats I have ever seen. All I could think once we got on the plane was, "Thank God I'm not fatter or taller and thank God we weren't stuck on the plane itself!""

COVID-19 information

Safety measures for airlines flying from Phoenix to Grand Rapids

Airlines flying from Phoenix to Grand Rapids have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Phoenix to Grand Rapids

Mandatory masks

Masks required on board, masks provided on flights from Phoenix to Grand Rapids

Social distancing seating

Middle seats unavailable to book on flights from Phoenix to Grand Rapids

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Phoenix to Grand Rapids

Flexible cancellations

Waiving of change fees. Search flexible flights from Phoenix to Grand Rapids

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Recent round-trip flight deals

1/28Fri

1 stopAmerican Airlines

6h 59mPHX-GRR

1/31Mon

nonstopAmerican Airlines

4h 30mGRR-PHX

$199

2/9Wed

1 stopMultiple Airlines

8h 53mPHX-GRR

2/10Thu

1 stopMultiple Airlines

12h 34mGRR-PHX

$200

1/28Fri

1 stopAmerican Airlines

10h 03mPHX-GRR

1/31Mon

1 stopAmerican Airlines

7h 26mGRR-PHX

$207

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8h 32mPHX-GRR

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6h 42mGRR-PHX

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9h 36mPHX-GRR

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1 stopAmerican Airlines

9h 05mGRR-PHX

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8h 32mPHX-GRR

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nonstopAmerican Airlines

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nonstopMultiple Airlines

3h 22mPHX-GRR

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1 stopMultiple Airlines

21h 27mGRR-PHX

$226

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1 stopMultiple Airlines

9h 44mPHX-GRR

2/13Sun

nonstopMultiple Airlines

4h 23mGRR-PHX

$227

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8h 48mPHX-GRR

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1 stopAmerican Airlines

6h 16mGRR-PHX

$228

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1 stopAmerican Airlines

8h 32mPHX-GRR

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1 stopAmerican Airlines

6h 16mGRR-PHX

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nonstopAmerican Airlines

3h 22mPHX-GRR

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nonstopAmerican Airlines

4h 23mGRR-PHX

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2 stopsAmerican Airlines

10h 44mPHX-GRR

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1 stopAmerican Airlines

6h 27mGRR-PHX

$234

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9h 44mPHX-GRR

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1 stopMultiple Airlines

6h 14mGRR-PHX

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9h 33mPHX-GRR

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1 stopUnited Airlines

7h 51mGRR-PHX

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9h 33mPHX-GRR

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1 stopUnited Airlines

7h 51mGRR-PHX

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5h 37mPHX-GRR

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2 stopsUnited Airlines

24h 09mGRR-PHX

$279

Recent one-way flight deals

1/26Wed

1 stopFrontier

8h 58mPHX-GRR

$68

5/4Wed

1 stopFrontier

12h 04mPHX-GRR

$73

1/29Sat

1 stopFrontier

9h 13mPHX-GRR

$75

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1 stopFrontier

8h 48mPHX-GRR

$76

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1 stopFrontier

15h 58mPHX-GRR

$81

1/24Mon

1 stopFrontier

8h 58mPHX-GRR

$95

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1 stopDelta

7h 58mPHX-GRR

$105

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1 stopFrontier

8h 58mPHX-GRR

$108

2/16Wed

nonstopAmerican Airlines

3h 22mPHX-GRR

$116

1/28Fri

2 stopsMultiple Airlines

21h 21mPHX-GRR

$123

2/23Wed

1 stopAmerican Airlines

8h 48mPHX-GRR

$124

2/24Thu

1 stopAmerican Airlines

5h 49mPHX-GRR

$125

1/25Tue

2 stopsMultiple Airlines

16h 16mPHX-GRR

$127

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2 stopsMultiple Airlines

16h 16mPHX-GRR

$129

2/24Thu

2 stopsAmerican Airlines

9h 39mPHX-GRR

$130

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2 stopsMultiple Airlines

27h 05mPHX-GRR

$136

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1 stopUnited Airlines

19h 57mPHX-GRR

$156

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1 stopUnited Airlines

15h 33mPHX-GRR

$158

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2 stopsUnited Airlines

12h 35mPHX-GRR

$162

1/23Sun

1 stopDelta

8h 24mPHX-GRR

$166

Phoenix - Grand Rapids Flights

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