The crew was great.
United employees were courteous and helpful very economical in their service to others
seats were a tad uncomfortable, if the flight was longer it would have been worse.
I liked the check-in and waiting area at the airport.
I did not like that we had to walk so much to the new gate assignment.
The crew was great.
The seats are very hard making a 3+ hour flight pretty uncomfortable.
Left on time and arrived on time Direct flight!
Food terrible! No options. $10 sandwich only choice.
The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise).
The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
I have no complaints about the flight. It was a full flight but we tooked off in time and food/ drinks service was prompt. Unfortunately I left my phone on the flight and I have not got it back yet, a full week later.
Sitting near the bathroom. Felt BA should have paid us for the seats
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