Find cheap flights from Phoenix to Japan from $551
Round-trip
1 adult
Economy
Fri 4/21
Fri 4/28
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Best round-trip prices found by our users on KAYAK in the last 72 hours
2+ stops from $1,018
2+ stops from $551
1 stop from $1,209
2+ stops from $714
2+ stops from $1,429
2+ stops from $659
2+ stops from $1,203
Good to know
Low season | October |
|---|---|
High season | December |
Cheapest flight | $551 |
Average price round-trip | $1,415 |
Good deal round-trip | $720 |
Good deal one-way | $678 |
Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 18% increase in price.
Flight from Phoenix to Tokyo Narita Airport
(avg. price over the last 2 weeks)
or less
or less
Top tips for finding cheap flights to Japan
- Looking for a cheap flight? 25% of our users found tickets from Phoenix to the following destinations at these prices or less: Tokyo $416 one-way - $767 round-trip
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be November and December. The cheapest month to fly to Japan is April.
- On average*, there is no price difference when choosing to fly in the morning or the evening on this flight route.
- You may travel to Japan using either Haneda Airport (HND) or Narita International Airport (NRT). The primary airport in Japan is Haneda Airport, whereas Narita Airport is considered to be a secondary airport. Both of these airports are capable of handling aircraft both domestically and Internationally.
- You may get admission to the lounges at Phoenix Sky Harbor International Airport (PHX) if you arrive at the airport at an appropriate time before your flight. One of the lounges may be found on the very highest level of Terminal 4, just beside Gate B22. Card Members are not authorized to visit both the Centurion Lounge and the Escape Lounge on the same day while they are traveling via Phoenix Sky Harbor International Airport.
- At Phoenix Sky Harbor Airport, there is a nurse station located in each terminal for the convenience of guests. They are able to be discovered both before and after the security checkpoint in most cases. Each room is outfitted with a comfortable seating area, a changing station for infants, a paper towel dispenser, a soap dispenser, a sink, and a counter top, as well as dispensers for both paper towels and soap.
- Sky Harbor International Airport has designated pet relief areas both within and outside the terminals. There are eight designated areas around the airport where passengers may take their dogs to exercise, use the restroom, and refuel their canines (mitts for cleaning up provided).
- All of the services and facilities of Phoenix Sky Harbor International Airport and the Japanese airports are accessible to travelers with impairments. Before or after leaving the airport, passengers may seek assistance renting a wheelchair or finding their way through the terminal. The consumer might get assistance either before or after they utilize the airport's services. You may be able to acquire assistance in this respect anytime you choose if you need it while at the airport. During your time at the airport, you may get this assistance whenever you need it.
FAQs - booking Japan flights
Top 5 airlines serving Phoenix Sky Harbor Intl to Japan
Scores according to KAYAK customer reviews8.7
Japan AirlinesOverall score based on 4533 reviews
8.9Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Seat super comfy"
Cons: "All okay"
Pros: "JAL operates with incredible efficiency."
Pros: "Boarding very efficient."
Pros: "Movies"
Cons: "I am satisfied with AA overall."
Pros: "Lots of Leg room"
Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "Food was amazing and stewardess courtesy to passengers."
Cons: "Check in and apps stuck in 80'"
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "Everything"
Cons: "Nothing"
Pros: "Overall is good :)"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Pros: "Nothing"
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "Good service. Flight went off without a problem."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Cons: "No AC"
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The flight attendance we're awesome"
Cons: "Nothing. This was a great flight."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "Everything"
Cons: "more movie options!"
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "JAL doesn't disappoint!"
Pros: "Everything"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "All was fine"
Cons: "Nothing"
Pros: "The airplane and all crevices"
Cons: "None"
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Cons: "Nothing!"
Pros: "Comfort seat, decent food, polite service"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"
Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Pros: "Politeness of staff, cleanliness, promptness and efficiency."
Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Pros: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Cons: "The second food service."
Cons: "Perfect flight"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "Crew - excellent service orientation"
Cons: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Pros: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Cons: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Pros: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Pros: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Cons: "We left late."
Pros: "crew from the check in to airplane very good"
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "Very good experience with ANA."
Cons: "None"
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Cons: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Pros: "The service, our seats, overall comfort and cleanliness of the plane."
Pros: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Cons: "Very good overall. The entertainment could you a little more choices."
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "It was an awesome flight, very nice and great service,"
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "nothing"
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Pros: "The best service I have ever received. The stewardess ladies are incredible."
Cons: "Alternative movie options."
Pros: "Excellent food and service"
Cons: "None"
Too many baby crying, customer and staff yelling at each other. Seat is too small and tight. Could not sleep at all for 16 hour flight !
Pros: "Great Crew.. clean, new flight. Everything works."
Cons: "My flight time was changed but I didn’t receive any email regarding the change"
Pros: "Very nice and accommodating crew!"
Cons: "As such everything was fine."
Cons: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Pros: "Seat was very comfortable and the flight was on time."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Cons: "Entertainment on the Boeing 777 suffered from access problems"
Cons: "WC size (too small) and location ( way too close to flight staff and food section)"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Pros: "Delighteful experience"
Cons: "Better guidance at transit stop"
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "Excellent"
Pros: "exellent in everything"
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Pros: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Cons: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Pros: "Older plane Older entertainment system"
Cons: "Older plane Older entertainment system"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "Clean airplane"
Cons: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Pros: "Everything"
Pros: "Nothing!"
Cons: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Pros: "Everything was excellent no complaints rated 10"
Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "The staff"
Cons: "As always the space"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Cons: "Nothing"
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Nothing"
Cons: "Everything"
Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"
Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Cons: "better in-flight entertainment movie options"
Pros: "Because of the multiple delays in departure, they gave us free snacks, which I appreciated."
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
Cons: "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Cons: "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
Pros: "Crew was very friendly and accommodating, even on a short flight. Food was also great."
Cons: "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Cons: "No WiFi"
Cons: "Not enough water"
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Cons: "Disorganized boarding. Seats need new foam."
Pros: "Comfortable journeys without getting tired"
Cons: "Nothings"
Pros: "Like Asian service. Superb! I had a comfortable flight."
Pros: "Meal was surprisingly fresh & tastey."
Cons: "Seats not comfortable. Entertainment system minimal selection."
Pros: "After flight. No jet lag always a problem for me."
Cons: "All was good"
Pros: "Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️"
Cons: "None"
Pros: "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
Cons: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Cons: "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
Pros: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Cons: "Nothing"
Pros: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Cons: "the seats are not comfortable,"
Pros: "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
Cons: "Nothing to complain."
Pros: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Cons: "There's nothing to not like. Great airline!"
Pros: "It was an easy ride and was comfortable. No problem in using the screen to watch any show or movie."
Pros: "Good sized seats of A380"
Cons: "They served wine about 40 ml with dinner ."
Pros: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Cons: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Pros: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Cons: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Pros: "Two and a half hour flight but full meal still served. Good selection of movies."
Cons: "Cramped seating"
Pros: "A bit delayed but still arrived almost on schedule"
Pros: "Flight crew is nice and could speak English. Good experience overall. No real negatives"
Pros: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Cons: "Limited in flight entertainment for children."
Pros: "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
Pros: "Flight time was change making very difficult to make connections and every flight was at lest 15 minutes late. Also my bags was lost and I had to reschedule my wedding because my bags never made it to Jakarta days later. I was given a 100.00 dollars to buy clothes and was told by a baggage service representative Thant that is enough to buy wedding clothes The baggage service office in Jakarta never sent me any info or mae contact with me I had to call them and get the run around because the cannot make decision without the Asiana represent I've who only work after 8 at night The never respond to my emails Overall once in flight service was great but support services is vey poor"
Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
Pros: "I like the crew and comfort of seats with foot rest."
Cons: "I got sick from the food the next day and didn't look me flights running late related to first class people not arriving to terminal on time."
Pros: "I particularly liked the seamlessness of the experience - from the downtown checkin and getting a boarding pass at Seoul station, taking the AREX, the efficiency and competence of the front line personnel, etc. I will recommend Asiana and I would consider taking them long distance except that I am a goldcard frequent flier with American/British/Cathay for many years now. Chicago talks about seamlessness in its airport experience but its train-to-the-plane is the chronic weak link."
Cons: "Nothing - I'd tell you if there was. I didn't bother with entertainment for a two-hour flight and I was already well into a really eloquent novel (I'll Be Right There) by Kyung-Sook Shin; check it out"
Pros: "From Seoul, the staff were all quick and prompt."
Cons: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
Pros: "Flight attendants are great. always trying to help , with a smile while doing so."
Cons: "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
Pros: "Service is good."
Cons: "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
Pros: "It's hard to say anything was good when the flight was cancelled."
Cons: "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
Pros: "The staff were excellent and very kind and attentive."
Cons: "In flight headphones were way too big"
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Cons: "flight was 30 minutes late, requiring me to run to catch a connecting flight."
Pros: "on time, clean, excellent crew."
Cons: "Please offer vegan options on your mainland flights. I know this is offered on international flights, so you are aware."
Pros: "The crew was very friendly and I really value that."
Cons: "After boarding on time, we departed about 51 minutes late because of some baggage inspection issue. For the entire time, there was only one announcement about the delay. This delay ruined my schedule on the arrival."
Cons: "For a six-hour flight on a non-budget airline, a breakfast sandwich and some small cookies did not make for a good in-flight meal. With the exception of the male chief flight attendant, who was very personable, I found that the rest of the flight attendants were indifferent to their passengers. On a good note: the chief CSA at PHX was an outstanding individual who made all passengers feel welcome on his airline as they waited to board the aircraft bound for Honolulu. Very rare to see that these days!"
Cons: "Food, leg room!"
Pros: "Absolutely"
Cons: "Too many announcements"
Pros: "Crew was friendly and attentive. BIG airplane; lots of seats, maybe too many but I had an aisle seat in an aisle in the middle that only had 3 seats so there was extra space next to me. Really appreciated that I was able to charge up my phone in the seat in front of me"
Cons: "A seat not so far back."
Pros: "Hawaiian's layout of the A330 is excellent. The seats (even in regular economy) are large and comfortable, with plenty of leg room. The flight attendants are genuinely friendly and pleasant."
Cons: "In-flight entertainment is pretty weak."
Pros: "Food was surprisingly good."
Cons: "my Husband said he felt cramped in the seats. He’s 6’2” and his knees nearly touched the seat in front of him."
Cons: "Flight was delayed, so never made it."
Pros: "Great service and very attentive. Food was pretty good"
Cons: "TSA in Hawaii is horrible"
Pros: "Comfy flight"
Cons: "Security was crazy long!"
Pros: "It was overall a good smooth process"
Cons: "Wish there would have been a little more leg room. Good thing I small and have short legs."
Pros: "Most of the staff were friendly and efficient."
Cons: "There was a long line to the customer service counter. Another, employee just stood there and watched. I saw someone walk up to the employee that wasn’t doing anything and that employee turned around and walked away from him. Poor organization and customer service for a problem that required everyone’s teamwork. It just takes one bad apple."
Pros: "Free snack was good."
Cons: "15 minutes from midpoint between Hawaii and mainland plane turned 2 hrs back instead of continuing 2.5 hrs to Honolulu. Cancelled flight stuck 6 hrs in Oakland. Gate crew spent 4 hrs in near total confusion, no info provided. Direct 7 hr flight turned into 4 airports, 3 flight legs, taxi ride across San Francisco and 12 hrs late on another airline. Reason for diversion - dubious."
Cons: "Staff didn’t notify anyone of flight changes"
Pros: "Great intro to Hawaii for this first time visitor."
Pros: "I enjoy the comfort food as it was helpful to be a little before landing in Honolulu and trying out local food. Then the crew was great and can't complain there. Although it is perfect to fly to Honolulu direct without any layovers."
Cons: "I was a little disappointed in the entertainment as you wouldn't be able to watch things on your own and had to watch the videos with everyone else. And also when we landed in Honolulu, it was a little rough plus one of the overhead compartments came falling down and felt like there was a big turbulence or something. It was a little scary."
Pros: "Very friendly service, still serves food, made sure passengers were comfortable at all times."
Cons: "Could've had electrical port for laptop use."
Pros: "crew was friendly and nice."
Cons: "plane is very outdated and for lack of a better word...junky."
Cons: "Horrible seats"
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Pros: "Pleasant staff, lights were dimmed for rest cause of early flight and comfortable environment."
Pros: "Boarding was a breeze, seats were comfortable, crew was friendly and responsive, plane was early to destination and the flight was smooth."
Cons: "The food seemed old and the promised entertainment package was not available. These are minor matters to me as the point is getting safely to our destination."
Pros: "Early arrival"
Cons: "Rather rude flight attendants and gate agents. I had to wait a very long time to get my known traveler number in my boarding pass... they didn’t seem too know how to do it at first! Multiple times I was not given beverage service or trash pickup - like I was invisible in the horrible middle seat squished between two men. Awful!"
Cons: "out of food choices and the fish they had available was not interesting to me"
Cons: "no free media entertanment food was poor"
Pros: "The flight attendants were happy and wanted to help out unlike most airlines."
Cons: "Nothing"
Pros: "Friendly and fast service, very good at what they do!"
Cons: "Offered lots of free beverages, employes are very courteous."
Pros: "crew was polite and nice."
Cons: "no wifi? Seriously?"
Pros: "Food and drinks."
Cons: "Plane was dirty and when asking questions about forms we needed to fill out, no one was willing to help or find answers."
Pros: "We loved the extra legroom, on board entertainment, hot food, complimentary wine with meal, friendliness of flight crew and the peaceful and soothing Hawaiin music while boarding. The flight itself was smooth with an on time departure and arrival"
Cons: "I would not change a thing. I wish other American carriers were more like Hawaiin airlines! Such a pleasant experience!"
Cons: "Arrive early"
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Cons: "Temp was frigid. Many people cold. Ran out of blankets. UNACCEPTABLE."
Pros: "All the services were excellent!"
Pros: "Crew and food we good luckily was on a flight that wasn't packed with riders"
Cons: "Kiosk system was poor and hard to understand then had to go way down outside to drop of bags then go back to where we were to go to security very confusing needs to be a smoother process also luggage tagging was confusing and a little different than others airlines fortunately someone helped us out"
Pros: "We totally enjoyed your flight."
Cons: "Everything was oerfect"
Pros: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Cons: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."
Pros: "How accommodating the crew was. There was a two hour delay in the flight but the ticket people kept checking on the waiting passengers."
Cons: "No fault of the flight crew.... but the flight was long . Nothing can be changed on the length of the flight."
Pros: "Really can't beat Hawaiian for crew friendliness and on-time service."
Cons: "Really must provide an extra leg room section on a 6hour flight!!"
Cons: "2 hrs delayed. HA said they sent an email but I never received"
Cons: "I know the food is free but it is terrible even for airline food both the dinner and the breakfast. No entertainment at all is available so poad up your tablet or laptop for these long flights."
Cons: "The seats had lost there cushion and my lower back/tail bone was sore the rest of the day.."
Pros: "That they served breakfast."
Cons: "No free movie."
Pros: "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
Pros: "The crew, as on most of my Hawaiian flights were very pleasant and accommodating. The seating on their airlines are generally very comfortable and spacious."
Cons: "I had selected an aisle seat when I booked the flight and was moved to a center seat without my knowledge. When I made this known to the attendant, she left to check to see if they could move me, later returned to tell me that because I was already seated they couldn't move me, though I had made it known to her prior to taking my seat. Most Hawaiian flights have in flight movies and power ports, this particular flight had neither."
Pros: "I liked everything. The staff, the service, the menu, the food, the endless beverage"
Pros: "I like that we boarded on time and the flight left on time."
Cons: "I had to wait 3 hours for my interisland flight. That wasn't cool. But otherwise it was great"
Pros: "Love the cocktail... seriously awesome!"
Cons: "Where did the awesome meal go?!?!?"
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