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Has a major issue with my seat that I paid a premium price for. On the airline website, it showed the seat as the front row. In reality, there was another row in front of me. When I asked the company about it they told me that the front row was reserved for children with bassinets. On both the going and coming back, there were adults in the row in front of me. Coming back, there was a young child in the row to my right with a bassinet who cried constantly, so kept me awake during the long trip back. So I paid for a premium seat that was not premium! Needless to say I will not fly Starlux again.

Counter personnel were friendly and professional. Assured me my bag would reach Bangkok without having to get it and recheck it for my international flight from Seattle. Also printed out all of my boarding passes for my trip.

I liked the space of the bathroom. The seats were not as comfortable for such an expensive cost the the foot rest was broken. A small child cried for several hours and I thought the FA would have assisted the family to calm the child.

STARLUX Airlines has great staff and crew. Well organized for quick boarding of such a large plane out of Phoenix to Taipei. Interior of the aircraft was that of deluxe aircraft.

Hostesses were very nice I am disappointed that I paid extra 900$for premium economy which wasn't much upgraded from regular economy, I have wasted my money on this trip 😫

love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls

Excellent. Airline was very clean, staff was excellent, very professional. Economy seats were still large and comfortable. Meals were included and with good options. We were given a blanket and pillow as well as a comfort kit including an eye mask, ear plugs, and tooth brush. Would highly recommend.

Business Class is exceptional, from the lie flat seats to the wide range of food on board. Can’t wait for our next journey with Starlux!

Overall it’s good . However the food quality can be improved .

I usually have ear problems when planes land. But the landing was so smooth I didn’t even notice it landing! The service was excellent!

Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!

The best part was the staff. They are kind and gracious and made it a good flight.

Reasonable price, great service, highly recommended. i arrived well rested!

Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.

Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..

They didn't tell me they changed my flight. So I got confused on what happened to my flight.

It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.

JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN

Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.

Not good. The flight from LAX to Tokyo was delayed 15 hours.

We were not sat together for the longeset duration of our travel very uncomfortable didnt enjoy that they fed us at 2 am

We boarded late and it snowballed from there. Had to wait behind 6 other flights to take off before us. Then, arriving late to our destination, we had to circle in the air for 20 minutes. If that's not enough, the seats are very cramped on their iteration if the A321neo. I'm 6"3' tall and my knees were pressed against the seat in front of me. These are not the slimline seats that offer less cushion with more leg room. I had no room to move my legs. Since I am an adult male, I also had no shoulder room. I sat on an aisle seat to have some space to lean my should out. But the walkway seemed to be more narrow than I am used to see. I felt bad for the middle passenger because there was just no where for me to put my shoulders except into the middle seat person. I don't plan to fly in this airline again in this configuration. Pack everyone in and lose my business.

Flight attendants. Food, entertainment and most of all, be on time.

We are glad to have used China Airlines for our trip. Continue the good service! Thank you!

The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!

I love my Delta crew, they were so welcoming and helpful.

Better organization of boarding procedures. Terrible leadership guiding people to gates.

I did not like how the plane landed. It was not smooth.

China Airlines crews are very excellent doing their job. Very friendly and hardworking. I will always choose China Airlines over and over. Thank you all for making my flight comfortable. God bless to all the staff. :)

I don’t think I’ll be flying them again. Tight seats, no flowing air or air nozzles that you can turn air on you, for those who could have motion sickness this would be your worst nightmare. The pilot was great and experienced (which is what you want when flying 12 hours) overall I’m thankful knowledgeable pilots!

Breakfast before landing was a reheated breakfast “calzone” which was not good, at all. Otherwise, food was good. Crew not very attentive for taking trash from passengers being a little slow in eating.

I don’t like mushrooms and that’s all they had with pasta

Wifi on this flight was very sketchy and not available for most of the trip.

Got to fly my favorite plane, the Boeing 767-400ER, to Milan. The soft blush pink mood lighting during meal service was very beautiful and gorgeous. The service was top-notch, and our flights were on time. I highly recommend Delta.

With Aeromexico it ended up good but with Delta it was bad because we did everything through Delta... Showed up at the Delta terminal... It was the wrong place! Nothing ever told us to go to the Aeromexico terminal. It said "in partnership with Aeromexico" but I was never instructed to check in with them or go to their terminal. We had to haul @$$ running through the airport and almost didn't make it thanks to this poor communication. 👎🏽

Delta canceled our flight and we had to scramble to find another airline to get home. Phoenix is not a delta hub so they didn’t have another plane. It would have been a red eye though Salt Lake City. Getting in at 5am. No bueno.

There was no problems, just a little uncomfortable with seats that do not lay back a little

Only not having an assigned seat was an issue. Rest was great

Delta is a premier airline so my expectations are most always met.

Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across

Food was not inspired but was satisfying. Same for infotainment selection. You’d think business class would come with complimentary WiFi. Crew was uniformly attentive and excellent.

Flight was good, crew was excellent. No complaints at all

Plane seating was uncomfortable, very tight fitting for someone my height, did not recline and overall un enjoyable

No communication from Kayak or West Jet. Booked extra flights, flights cancelled, no one answers calls. Will be disputing charges.

Not enough food option. And not enough advices or information about what we are gonna eat.

crew was great, wifi was very poor could not even load a youtube video

It was great being a direct flight from Calgary to Tokyo. No transfer to worry about.

more room between seats. will check out other airlines. uncomfortable - knees crammed against seat ahead

Flights were great. Food was great. More information about the requirements for plane transfer in Canada would have been helpful. I almost missed it.

We were informed of an impending mechanics and technologists strike between June 18-20 with the potential to delay or cancel flights. This put an enormous amount of stress on us as our flights from Phoenix-Calgary-Vancouver were a precedent to our cruise leaving Vancouver on June 21. The first leg of our flight had no WestJet Connect. Both planes were model 737-700 . There was no room under the seats for typical personal items as a plastic housing for flotation devices prevented stowage. Center seat had a large power supply (thinking USB retrofit) that consumed 1/3 of the area for your feet. No beverage service Calgary to Vancouver. Never flying WestJet ever again.