Excellent service, I love the soft blush pink mood lighting on the 767-400ER during meal service. The overhead gasper vents on the 767-400ER were also very strong with a lot of airflow to keep me comfortable on my flight.
Got to fly my favorite plane, the Boeing 767-400ER, to Milan. The soft blush pink mood lighting during meal service was very beautiful and gorgeous. The service was top-notch, and our flights were on time. I highly recommend Delta.
With Aeromexico it ended up good but with Delta it was bad because we did everything through Delta... Showed up at the Delta terminal... It was the wrong place! Nothing ever told us to go to the Aeromexico terminal. It said "in partnership with Aeromexico" but I was never instructed to check in with them or go to their terminal. We had to haul @$$ running through the airport and almost didn't make it thanks to this poor communication. 👎🏽
Delta canceled our flight and we had to scramble to find another airline to get home. Phoenix is not a delta hub so they didn’t have another plane. It would have been a red eye though Salt Lake City. Getting in at 5am. No bueno.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Only not having an assigned seat was an issue. Rest was great
Our bag was lost so that made unnecessary chaos On our trip
Delta is a premier airline so my expectations are most always met.
More up to date movies and a live TV option like ESPN, Fox News or CNN. All they had were movies and Spotify Music and some games. Also, wifi on international flights isn't free for Skymiles members like on domestic flights via T-Mobile.
7 hour delay for mechanical reasons Handled badly by crew and delta personnel
Seats! The eternal problem in economy. They are like stones!!
Everything is good except the seats are tightened no rooms for the legs,
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
The flight was excellent in World Travellor plus. Well worth the extra money. Boarding at Phoenix was the usual poorly organized event. Very stressful.
Not the quality I was expecting from a company that has been around for ages and charges high prices
So very uncomfortable! The seats were dreadful and the space in a middle seat was too small. I don’t know what I would have done if I were 6 ft. Tall. I feel like the airline deliberately made the seats so close together for the purpose of selling the more expensive seats. Economy is on thing, but there should be a minimum standard of care. The meals were taste free and soggy. I can choose not to eat the meal, but I was trapped in the seat- so overall the lack of seat comfort is the biggest issue on such a long flight. I have flown overseas British airways, although about 10 years ago, and it was a fine experience quite unlike this flight.
The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing
Baggage took two hours to arrive in hall after landing.
Do not book through Kayak with connecting flights. You have to deal directly with airlines if there’s a problem. Our business class BA Flight was delayed 2.5 hours. This delay would have caused missing flight to Aman airport. We had booked business class and BA scheduled us on cattle class in last row on American. Even thou there were comfort seats available. Beware
I like the way they are friendly and helpful . More food options.
Not as good compared to intercontinental flights but reasonable good
Flight delayed at the phoenix location itself. Missed connection flight and the alternate route given was 1 more extra day. It was a horrible experience
