It was so hot. Check in and flight attendants not very friendly
Seats too close together. Seats should not recline without additional space between seats.. Meal service and seat reclining is a huge problem.
Gate change at boarding was announced last minute and was far away from the original gate, and no text or email was sent to alert you; they kept spraying air freshener ugh! You could barely hear the announcements;
It was a very pleasant return flight. Their crew took great care of us and seemed to have so much pride to represent their destination and airline. We were on a Boeing plane and it reminded me that I really prefer the Airbus. We were in coach and when the person in front of me decided to sit in my lap, I could hardly move. The most important thing to know is that at CDG in Terminal 2, the passport control/border crossing is past the shopping mall and restaurant area. We thought the line was for Starbucks, but there was a 45-50 minute wait to get to the entrance to passport control. It would have been great if the airline staff could have warned us about it when we checked in. Not having any knowledge of it, we stopped for a little breakfast and were caught totally by surprise by the length of the line. The CDG staff did an excellent job of triage, trying to identify those who might miss their flights. But what a stressful hour that was, and totally avoidable had we understood. On board the food was quite good but it's still airline food, and the menu on the flight services screen at our seats did not align with what was actually served for the main meal. Pilots made an extra effort to find good air for us so there was very little turbulence, unusual for a winter flight.
Our flight was canceled a few hours prior to our scheduled departure. I was advised to book a new flight on another airline and we would be reimbursed for the original flight. Of course, that was denied and we're out $700. Many Alaska Airlines were canceled that day due to computer issues. This is completely unfair to us and we should be reimbursed for the extra money we had to spend.
My daughter and I were seated together, but our TVs weren’t working. They moved us to different seats with working tvs, but we couldn’t be together anymore.
I hope you can influence the airport at Papeete. It is in need of upgrading. Only 1 plug to charge in the open area, only 2 once you have passed security. Security was extremely outdated. They had me turn on my computer, and my camera. 9/11 was a long time ago. There were only a few ceiling fans so the comfort level was really low while waiting for my flight.
The staff on the flight were very friendly and willing to assist in anything possible. The food was plentiful, and the trip went very smoothly with the flight, arriving an hour early. Very impressed with the flight attendance with Air Tahiti Nui!
I’m not an airline food fan but the service was excellent!
There is no legroom for someone who is even a little taller than average. The woman in front of me leaned her seat back all the way, so that my knees were wedged up against her seat. When I asked her to adjust it, she flatly refused, and the flight attendant basically told me that I would have to put up with it - for an 11-hour flight! I will not use this airline again.
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Seat pitch is horrible especially on the 15 hour flight. Gate crew at SFO was Outstanding. The flight crew was also great.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Lost of requested seat assignments. Lost my husband's meal choice
6 1/2 hours from Tampa to SFO on a Boeing 737. Cramped. No Service. No real food. One pass for coffee at the beginning and a second pass THREE hours later. And check-in in Tampa was nasty even by United standards. And I am at almost TWO million miles on United. It's a non-stop. But terrible service.
MY FAMILY'S LUGGAGE WAS LOST FROM ROME TO BARI. I WAS THE ONLY ONE THAT RECEIVED MY LUGGAGE FROM ROME TO BARI. AFTER DEPLANING IN BARI, WE WASTED A LOT OF TIME AT BAG CLAIMS LOST AND FOUND REPORTING THE CLAIM AND PLEADING FOR THE BAGS TO BE DELIVERED THE NEXT DAY. WE WERE TOLD THAT IT TAKES 3 DAYS MINIMUM TO DELIVER. MY DAUGHTER AND MY GIRLFRIEND NEEDED THEIR PERSONAL THINGS AND WE WERE STAYING 3 HOURS AWAY FROM THE BARI AIRPORT. WE HAD TO DRIVE 3 HOURS TO THE AIRPORT TO COLLECT OUR LOST LUGGAGE THE NEXT DAY. WE ARE NOT HAPPY WITH THE EXPERIENCE
We had a delay, but thankfully I made it to my connection. Overall it went smooth
The flight had a delay but I made it to my connection. Flight was smooth overall
The flight attendants were very friendly, efficient, and helpful. The plane was ahead of schedule, and it all went very smoothly. Thank you.
not sure why you ask about food, I n3ver get food on flights except maybe cookies or pretzels. wifi was slow and in and out most of the flight not good.
I'm not sure American is capable of on-time arrivals and departures. When you land at ORD, you almost always get held on the tarmac because your gate is still occupied. I may have missed my connection, but that ended up up being significantly delayed as well. Once again, I finally got home well after midnight.
there are no options s for snack besides cookies would ve nice to have a salty option n
Early morning flight and no food in First Class except a "salmon" box. No thank you. Was informed before take off by Captain that the plane was not serviced before we boarded in Phoenix. How does that happen? Need more frequent additions/turn over on the Entertainment. Thanks
It was the most un-special flight experience in my life.
We called Kayak for a change due to the TSA situation in Atlanta. What we got was a canceled return flight (in error) and we had to find the mistake. Not happy with Kayak who blamed it on AA.
I would have liked vegetarian and gluten free options for evening dinner time flight. I would have like a pillow on the international overnight flight . The veg wrap and oaten desert on the international flight was good
The baggage claim experience was poor. The plane crew and the AA app said that checked baggage in CLT would be at carousel 7 but the sign at Baggage Claim said carousel 1. The carousel 1 sign had the correct flight # listed above the belt. But the luggage never came. I went to an AA baggage claim office after about 1 hour and the clerk directed me to another AA room that was poorly marked, with a closed door and no obvious way to know what to do. Finally someone opened the door and my bag was inside. The clerk was totally unable to explain why.
Lack of gluten free options in food service. I have Celiac disease and it appears you no longer offer special meals for people with dietary restrictions. I am a frequent flyer traveling into and out of Omaha airport. I have noticed over the course of several months that although our flight typically arrives ahead of schedule (awesome job AA!) - we typically sit on the runway for several minutes waiting for the ground crew to get in place. Not sure if it is a ground crew issue or a gate availability issue (due to construction at this airport). Seems to be more of a ground crew being on time issue.
