On-line check-in was available.
It was very confusing as to where to get bag tags after encountering issue with printing from the machines. No reps were kind enough to spend 3 mins to look at my situation/case and provide immediate guidance. As a result, I missed my flight and needed to pay extra to get on one.
Friendly staff. The 777-300 ER has high ceilings. Individual outlets available for electronic devices. Clean washrooms.
Vegan menu needs improvement. No toothbrush or slippers issued. Movie collection was outdated and contained more Asian content.
Seats in business.
Well designed comfortable sleeping Pods
Airport security was great and the airport pane was clean with a great crew!
Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available
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