PHX - TSN
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Top airlines flying Phoenix Sky Harbor Intl to Tianjin
Scores according to KAYAK customer reviews
Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Cons: "Flight was delayed for 4+ hours"
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Cons: "There was no entertainment available."
Cons: "See above."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Everything was great"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "Better in flight entertainment"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Pros: "Good food and service"
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Cons: "Arrived 5 hours late"
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Good selection of movies"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "My seat"
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Cons: "Waited a while before take off."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Super fast boarding and smooth takeoff"
Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Short, lots of leg space"
Cons: "There were not noodle soup ready this time."
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Pros: "Standard stuff"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Cons: "Baggage Claim"
Pros: "The seats were soso. But the crew members were pretty good"
Cons: "They need a bugger plane"
Pros: "Excellent sleeper seat in business class. Good food. Good service. On time departure and on time arrival."
Cons: "no suggestions"
Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
Pros: "Ontime boarding and flight"
Cons: "Very limited leg room and crammed plane"
Pros: "Movie selection"
Cons: "More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats"
Cons: "Transfer process is too hassle"
Pros: "Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals."
Pros: "China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world."
Pros: "Very good and attentive service. Best price on many of their routes compared to the other airlines."
Cons: "Website needs to be improved. Need better selection of entertainment."
Pros: "I can't complain --- ordered a special meal and it arrived and seating was comfortable for economy. Very clean aircraft."
Pros: "Safe flight and delicious food."
Cons: "Ground staffs in Guangzhou Air Port are not nice. They yell at customers and answers customer's questions in an unfriendly manner."
Cons: "My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer."
Pros: "Fav in crew inattentive/ and reluctant to enforce any airline guidelines"
Pros: "The flight attendants were amazing! I love how everything was included in your ticket!!! American Airline will make their grandmother pay for toilet paper!!!! I really love how the carts in the airport to push your luggage around were free. in America there's $6. I had a 12-hour layover in China, I just want to say thank you so much for putting me in a hotel and giving me transportation! that would never happen in America thank you so much! Thank you so much! I hope it stays the same way forever !"
Cons: "EVERYTHING! Would love to use you guys again!"
Pros: "and clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
Cons: "On the 77W - CZ657 CAN SFO, the economy aisle seat 57G is a normal economy seat but the overhead luggage bin does not open."
Cons: "Lost my luggage for ever"
Pros: "The flight and crew itself was fine, the problem was with China Southern once you got off the plane."
Cons: "This is a big airport for transit passengers. Even if you had a boarding pass for your connecting flight, you needed to get in line to get another one. That took an hour and a half. If you needed a transit visa because of a long layover (China Southern offers accommodation) you needed to go through a second procedure which was arbitrary and chaotic and took hours. I got my transit visa in 2 1/ 2 hours (4 hours after getting off plane). In another hour I was at the very nice hotel provided. China Southern staff had assured me I didn't need to get to the airport particularly early, but the hotel staff required I leave 3 1/2 hours before my flight. With a 15 hour layover I was able to get 3 hours sleep. I saw people who had been in the transit visa area for up to 7 hours. Nothing else about these flights mattered at that point."
Pros: "The service is excellent, friendly crew, unbeatable price for a round trip to Thailand."
Pros: "Again - flight was on-time, boarding was quick and painless, entertainment options were extensive, cabin crew was accommodating and efficient, food was fine ... NO COMPLAINTS!! What more can one ask for?!?"
Pros: "China Southern has arranged with another airline to deliver our luggage which did not get transferred to our returning flight in time."
Cons: "1. The seats are hard. 2. The sauce with the meal on flight 339 almost hurt a lot of people. 3. The flight attendants were less patient than other airlines. 4. No music for passengers. 5. Our luggage did not get transferred in time. 6. The bathroom was very poorly stocked. 7. Hot flight."
Pros: "My connection was short so there was no wait to board"
Cons: "The plane was way too small for the length of the flight. The seats were cramped, the entertainment was limited to a movie and a cartoon on an overhead screen. The crew seemed frustrated most of the flight. It was over just not a pleasant trip."
Pros: "Very attentive staff, decent food, and the ability to stand up for a bit in the galley."
Cons: "The "rule" regarding any cell phone-like device not being able to be used, even in airplane mode. Silly rule and highly enforced. Told to turn off my Kindle even. This makes for a really long flight!"
Pros: "I like frankly low cost"
Cons: "I dont like old flight and food."
Cons: "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."
Pros: "Everything was great overall."
Pros: "Flight attendants very attentive."
Cons: "Severe flight delay caused me to miss 3 connecting flights, causting me a lot of money to rebook."
Cons: "No travel kit available for passengers"
Cons: "Below average food and absolutely no in-flight entertainment. Flight delayed over an hour....essentially impossible to get wifi at CAN airport and when you do it's so slow so as to be useless anyway. World-class airport or airline? Not even close...."
Pros: "Comfortable seats"
Cons: "The food"
Cons: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
Pros: "Flights are always on time, flight attendants are very nice."
Cons: "Uncomfortable seats, no in-flight entertainment."
Pros: "2nd time on route from ktm and all staff are always helpful,efficient, and polite. CSA does everything to help connect to your flight."
Cons: "Guongzhou airport is the worst. Expensive sundries and cheaky clerks. Terrible layout, good luck getting to layover hotel via transfer desk in less than 2 hours! Attendants allowed spoiled little girl to carry on for ages and then family reunion with 2 coming from economy to play with said brat to business class after I upgraded while most were trying to sleep in whole section."
Pros: "The service was very good. The flight was quite late, but the friendliness and service of the staff made up for it."
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Pros: "Economy seats were roomy with sufficient movies, music and games to satisfy even long flights. Requested kosher meals, which were provide for all but one meal. The exception was satisfied by a tasty vegetarian meal. CSA has the widest selection of vegetarian / vegan choices of any airline that I have seen. All areas were clean, neat and cared for. Flight attendants were attentive and effective. An Engkish language newspaper was available."
Cons: "n / a"
Cons: "No usb charging cord. Other than that; it's great."
Pros: "Very good for this flight. i will be use this service by next time. and thank you very much for KAYAK ."
Pros: "Price, service and personal attitudes of the crewmembers."
Cons: "Less online services available."
Pros: "Best seat I have ever had"
Cons: "I could not check in for any of my flights on line. And was not even able to get boarding passes for my second and third flight when I checked in for my first flight. I had to check in at each destination to get my next boarding pass."
Pros: "Great, multicultural movie selection."
Pros: "Last-minute ticket available"
Cons: "Customer services really sucked! All the flight attendants don't even speak proper English and you cannot use any mobile devices or laptop during the flight, even if it's on airplane mode. Overall, I would suggest checking out other airline options before you pick this one."
Pros: "The only thing that I like was the yogurt they gave us for the meal."
Cons: "First they cancel my flight but they didn't send me an email neither call me to my chinese phone number so I got to the airport and I realized that my flight was cancelled. When I was in the airport they didn't give any answers and they changed my flight two times. The staff doesn't really speak english and most of them are really rude."
Pros: "The flight crew was great and attentive"
Pros: "Service was great"
Cons: "Nothing to complain about"
Pros: "Courteous flight attendants good food ample seeting space"