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Cons: Very long flightRead more about Lufthansa
Cons: Very long flight
Pros: Love Lufthansa
Pros: the crew was good , seat was not so comfortable
Cons: seat need to be more soft for a trip during 8h //
Cons: There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better
Cons: better accommodation of passangers
Pros: Got an amazing pastry as a snack with tea, it was huge and really tasty!
Cons: Not much to say.
Pros: The movies
Cons: Flights being on time. Friendlier staff. They would t have misplaced my luggage.
Pros: Flight was ontime
Cons: The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior
Pros: Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane.
Cons: It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home.
Pros: The boarding was simple and easy. The crew was polite.
Cons: The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep.
Cons: These scheduled flights on Jan 1, 2019 were cancelled by Lufthansa and we were not informed of these scheduled cancellations either by email or SMS. We waited for several hours at the airport before being informed by an airport staff. We missed one day of work and lot of inconvenience with transportation and accommodation in Bengaluru.
Pros: Comfortable seats, pleasant service
Pros: not much
Cons: The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all.
Pros: Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them.
Pros: Crew was amazing
Cons: Flight was delayed
Pros: Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times.
Pros: As a United 1K member and Star Alliance Gold member, I expected a little better treatment than being charged a premium to sit with my family in a 'rock bottom' basic seat.
Cons: I was surprised to have to pay more for a basic seat. I really thought I had paid enough already. I could not get boarding pass tickets for the last leg of our fight. I was told that Lufthansa''s system does not communicate with United Airline System. I found this to be untrue because I have had code share flights between United and Luftansa for 20 years. At Munich I was told that they could not get me tickets either and said that there may be a security issue with me. Once I heard this I walked away.
Pros: Arrived safely; good selection of movies; sound reasonable.
Cons: Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast.
Cons: Check in was very poor and took entirely too long
Pros: Airy plane. on time. Good service. Flight wasn't full
Pros: I made it to my destination
Cons: Cancelled flight, timing, and a day lay over I wasn’t pre pared for.
Pros: Food was good. Flight attendants were good.
Cons: Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality
Pros: Flight itself was fine. Some turbulence but that could not be helped
Cons: My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped
Cons: Luggage didn’t make a Lufthansa connection even though both flights w.
Pros: Great service!
Pros: The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat.
Cons: The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover.
Cons: Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!
Cons: great and easy
Cons: Little food
Pros: E-mail notification on change of gate
Pros: Service, comfort, movie selections
Pros: Seats in business class were the most uncomfortable I have ever experienced :((((
Cons: Seats in business class were the most uncomfortable I have ever experienced :((((
Pros: Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online.
Cons: Breakfast bun was not tasty - too much bread and not healthy at all.
Pros: exception service! Night and day difference from my flight with United. THANK YOU!!!
Pros: Very friendly personal, good food and drinks.
Cons: Food foul / fowl staff brusque breakfast in edible stone cold dinner as something my 10 year old could better prepare boarding chaos Frankfurt immigration staff curiously aggressive wouldn't pay premium economy again with this airline
Pros: Crew was extremely friendly! Great variety of the newest movies. Toilets were always kept clean.
Cons: Horrible food: over-salted and "mystery meat" for lunch; only given a small piece of bland cheese pizza for dinner and that was it. I suggest providing a small bottle of water for a long flight instead of a small cup of drink during the two meal times. I felt dehydrated during the flight (wasn't able to buy a bottle of water beforehand) and didn't want to keep buzzing the flight attendants repeatedly.
Cons: The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work.
Pros: Absolutely the worst flight land and air stewards i havr ever seen. Would never flu with them againrude groun personel
Pros: Again- great crew!
Cons: We couldnt fly because our name was in different order and they didnt want to change the order of our names.
Pros: The wifi entertainment option is a bad idea. It consumes device battery and there is no USB plug.
Cons: Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful.
Cons: the person sitting next to me, barefooted the whole flight with nasty toes
Cons: Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant.
Pros: When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!
Pros: This Transavia Airlines is not good at all.
Cons: Many things cheaper does mean better.
Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
Cons: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
Cons: Still don’t have my luggage yet
Pros: The socks offered in business were comfortable and nice looking. The red wine was good.
Cons: The food was just average and the seat not too comfortable
Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Pros: Almost everything, especially the crew.
Cons: Don’t feel like anything should be better to be honest
Cons: Travelled business class and was ace experience
Pros: Nice staff and no delay
Cons: Instead of crisps maybe a bit of cheese or crackers
Pros: Good beverage service.
Cons: Over an hour delayj for departure.
Pros: The space at my feet with the chair in front was a bit akward.
Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Pros: Cabin facilities
Cons: They didn’t bring one of my bags
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Pros: Helpful and kind crew
Cons: I wish there was WiFi
Cons: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Pros: Everything was good except for the entertainment consul for one of our seats.
Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.
Cons: not really
Pros: On time and friendly crew
Cons: Boarding needs improvement
Pros: Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it
Pros: Crew was good
Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time
Cons: tough to sit on a plane for 9.5 hours
Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.
Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.
Cons: Not enough leg room
Pros: Very friendly and helpful crew.
Pros: Everything was clean and well organized.
Cons: The flight was delayed 1 1/2 hours.
Pros: The flight to Gdansk took off and arrived on-time and the staff were professional.
Cons: The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.
Pros: Comfort was better than on the previous Dash-8. Food was OK.
Cons: Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in.
Pros: Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.
Cons: Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.
Pros: Friendly in-flight personell
Cons: Approx. 1 hour delay, which was not the airline's fault (construction on runways)
Pros: I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!
Cons: The snack & “ solid eggs” in breakfast. Fresh fruit was good.
Pros: Comfortable seats. Warm plane with happy staff.
Cons: Maybe a second sandwich option for food, not everyone likes cheese.
Pros: Airlines issue
Cons: Profiling certain customers
Pros: Flight was on time and quick and comfortable
Pros: Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Cons: Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?
Pros: Easy boarding, plenty of room
Pros: Comfort economy well worth the extra.
Pros: The crew service is impeccable. Ground services very friendly and professional.
Cons: The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones.
Pros: Airline staff good and professional
Cons: Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop.
Pros: I really like the spaciousness, the plug ins and general service
Cons: I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.
Cons: Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work
Cons: One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment.
Pros: The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier
Cons: As above
Pros: Flight was efficient enough and staff were friendly.
Cons: It was delayed quite a bit and more on-time updates would have been appeciated.
Pros: quick boarding, responsive Airline stewardess, very polite.
Cons: temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner.
Cons: Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip
Pros: Loads of leg room
Cons: Loved everything
Pros: Flight attendants tried their best given what they had to work with.
Cons: They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off.
Pros: Good flight, we got a nice snack despite it being a short flight, the staff was great.
Pros: I liked the service and the food
Cons: The lack of movie choices
Cons: I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax.
Pros: Competent crew
Cons: Flight was badly delayed.
Cons: Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot.
Cons: They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available
Pros: Food was good and entertainment system was full of plenty of options to help pass the time
Cons: Seat got hard and so little leg room.
Pros: Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight).
Cons: Super critical, the plugs are really difficult to use.
Pros: Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?
Cons: Mildly annoying advertisements for the in- flight shopping during the movies and overhead
Cons: Not a thing
Pros: Small airplane
Cons: Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage.
Pros: boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot
Pros: Everyone I interacted with from SAS was very nice and very polite. Smooth, short flight. Bags came down pretty quickly. The coffee on the plane was better than in my hotel in Edinborough!
Cons: I didn't realize that even though I am an international traveler, I had to pay for baggage for this short flight. And since I didn't realize it, I didn't purchase it online, which doubled the price at the airport :-( also, and this is not the fault of the airline, the security line is ridiculously slow because at least 50% of the passengers get shunted to a single line because the screener saw something odd.
Cons: I didn't like having to buy alcohol or anything extra on an international flight.
Cons: No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline.
Cons: Delay and poor information. Staff confused at check in...
Cons: Nothing to hate
Cons: How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all ..
Pros: The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time.
Cons: Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again.
Pros: On time, movies, service staff
Pros: Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional.
Pros: Efficient processing of passengers onto aircraft.
Cons: flight was canceled and I have not heard back from SAS
Pros: I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!
Cons: There was no snack served.
Pros: Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly.
Cons: I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising.
Cons: On time, efficient, friendly staff
Pros: Upgraded to business class
Cons: Flight delayed an hour & half
Cons: flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!
Cons: The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late.
Pros: Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that.
Cons: The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance.
Pros: The crew was friendly. There were many empty seats so I had a row to myself.
Cons: Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board.
Pros: Super Ontime
Pros: I got to my destination all in one piece which is what really matters most.
Cons: The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight.
Pros: I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience.
Cons: Can't think of a single thing.
Pros: Great entertainment in modern plane with good service.
Cons: Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two.
Pros: The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice
Cons: my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection
Pros: awfully glad I was on SAS instead of Lufthansa, which had a surprise strike
Pros: Flight was on time, boarding was efficient.
Cons: No free snack? Come on. What is this, wizzair?
Cons: I was charged 500 DKK (about $80) to check a single suitcase. I was assuming an allowance of one bag on an international flight - I guess I should have read the fine print. What was most annoying though is the fact that the bag didn't even make it to destination (on a direct flight, this is hard to accept).
Pros: Everything worked well.
Cons: Movie selection could be lager.
Cons: They changed departure gate, we sat at wrong gate for most time
Pros: everything except
Pros: Not enough space to store items.
Pros: Direct flight
Cons: Small seats
Pros: Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile.
Cons: Bought our tickets from Kayak and as a result had a very difficult time upgrading seats.
Cons: I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general.
Pros: flight was on time
Cons: Packed flight. No food available ( even for purchase) in economy
Cons: I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in.
Cons: Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago.
Pros: Yeah Everything well organized
Cons: I believe so
Cons: J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€
Pros: How great everyone was and smooth sailing.
Cons: Made sure the flight was not over booked.
Pros: The sear was messy they didn't clean it it was full of pieces of bread.
Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
Pros: It was very comfortable and pleasant.
Cons: Could be a little better the service, the dinner was late
Pros: The crew did its best to make up for the fact that the special meal I ordered was inedible.
Cons: See previous
Cons: More options for gluten free food. Always get the same dish
Cons: We had a short delay
Pros: Crew was solicitous.
Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.
Cons: No entertainment facilities
Cons: There was no entertainment available.
Pros: The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding.
Cons: I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated.
Pros: Good food and crew
Cons: Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore.
Pros: Crew was friendly and attentive but hard to understand
Cons: Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic.
Pros: I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good
Cons: I didn't really use the in flight entertainment - the usual movies, tv etc
Pros: The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful.
Pros: Food was good, crew was very professional and courteous. Flight was smooth.
Cons: Coach was cramped and the video system didn’t work very well
Pros: That I was able to sleep a bit on the flight - and that we gained an hour.
Cons: It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in.
Pros: Very quiet
Cons: We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers
Pros: Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc.
Pros: On time.
Cons: Did not seat together passengers, although booked and checked in at the same time.
Pros: Great food (Economy class). Good Service
Cons: Not enough bathrooms on Economy class area due to aircraft design.
Pros: We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!
Pros: Good seat width Great movie selection Great food and drinks Nice and large A380
Cons: The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.
Pros: . Budget airline with no legroom or extras
Cons: See above. Nothing specific to like.
Cons: I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me.
Cons: It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance.
Cons: Screen broke half way through flight. Food was poor
Pros: The friendliness and courtesy of the staff.
Cons: One piece of my luggage was left behind in Paris.
Pros: The noise-canceling headset is good.
Cons: The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat.
Pros: Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly.
Pros: Punctual, great food in Premium Economy, friendly crew.
Cons: Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups.
Pros: You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights
Pros: Airplane staff were good
Pros: Boarding was very efficient
Cons: Losing my luggage after checking it at the gate when volunteers were needed.
Pros: Nothing..worst experience ever. Simply apologising for delayed doesn't help
Cons: Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again.
Pros: Amazing service, seat and FOOD
Pros: The crew was very nice and helpful.
Cons: The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience.
Pros: The flight crew and flights itself were great.
Cons: I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed.
Pros: Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired.
Pros: Cabin Crew and food selections were top notch
Cons: Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom....
Cons: Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food.
Pros: A short flight but attendants served us a snack and water with a smile.
Cons: No business class
Pros: Movie selection was awesome! Food was good too.
Cons: Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying.
Pros: Loved the movie selection and the food was good too.
Cons: Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying.
Pros: I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight.
Cons: Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned.
Pros: Good food. Although no Cappucino as in AF from Sanfransisco to Paris.
Cons: No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me...
Pros: The limited amount of people flying
Cons: Updated tv and movie selection
Pros: The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed
Cons: More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long.
Pros: Good enough amount of leg room. Easy to checkin online.
Cons: Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle.
Pros: Captain gave us good updates on delay.
Cons: Missed our connection because of problem w jetway
Pros: Good food (chicken)
Cons: Seating too tight
Pros: Friendly service
Pros: There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see.
Pros: Separate lines for boarding
Cons: No transfer or ticket agents to be found to change/upgrade flight.
Pros: Crew and food was good, can do better
Cons: Seating system awful, in business class Especially In the center, crazy engineering
Pros: Friendly crew, new release films
Cons: Quicker boarding and better food
Pros: Crew was mostly attentive and helpful.
Cons: Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front.
Pros: The plane left on schedule.
Cons: I was asked to check in my carry on but I couldn’t do it bc I had lots of fragile items packed. I was told that overhead compartment was full which was not true as there was a lot of empty space left.
Pros: The in flight services met my expectations.
Cons: We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated.
Pros: Good service, good flight, all on time.
Pros: we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back
Cons: we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back
Cons: They took too long to start boarding group 1 and 2, crew did an awesome job, but flyers don’t keep the cleaning and after four hours is filthy
Pros: No surprises. The flight was eventless, no drama. I had an Isle seat.
Cons: Had to pay $100 for the isle seat. The earbuds didn't work well. We took off early on Tuesday, and landed the next morning at 11am. My how time flies. Somehow I lost a whole day -- what happened? (winking imoji here)
Pros: It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly.
Cons: A small pack of pretzels and free cup of water would have been nice.
Pros: Comfort, friendly staff
Cons: Paying for food and drinks
Cons: Two hour delay. Got to hotel at 2am.
Pros: Friendly, attentive and knowledgeable staff. Good light supper.
Cons: Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport
Cons: Flew into 1 concourse a few minutes late had to go through security checks and run to make boarding in another concourse. No place to use the restroom along the way, I will avoid Heathrow at all costs when traveling in the future.
Pros: Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great.
Cons: I can't get same helpful crew for Intl flights.
Pros: Clean efficient on time Nice staff
Pros: On time.
Pros: Arrived on time. Routine European short-haul flight from BA with no frills - as expected
Cons: Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened.
Pros: The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience.
Cons: Flight was delayed by an hour.
Pros: Crew were great.
Cons: Stop trying to be a budget airline and invest in your customers rather than shareholders. Need better seats, free meals on 4+ hour flights, and entertainment. Also, the plane was old and definitely needed interior work (call buttons and lights were constantly flashing and ringing for the last 30 minutes of the flight).
Pros: Airline accommodated the delay with free room and meal voucher.
Cons: Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems.
Pros: The kindness of the service people.
Cons: I arrived at British Air check in 6:30am. Flight was for 7:35am. They told me I was too late for check in and there's nothing I can do but pay more for the next flight. The lady was also very cold and careless in her attitude towards me. Anyways, this is a case of BA giving my seat away and then lying to me by saying I'm too late for check in. NEVER have I been told "too late to check in" an HOUR BEFORE SCHEDULED FLIGHT! I want A FULL REFUND! This is Bullshit.
Cons: According yo the kayak app on the moment of booking the flight was going to Heathrow, but it went to Gatwick. In addition, the tariff did not include one checked luggage as shown on the app as well. Really disappointed with my first use of kayak.
Pros: Good, current entertainment selection. Ample beverages and foods (though nutrition concerns). Pleasant crew.
Cons: 80+ year old disabled person placed in aisle seat next to me (middle). She was sweet and thoughtful, but couldn't even rise from her seat without assistance. This pinned the window passenger and me in our seats for 8.5 hours with only one bathroom break -- the stuff out of nightmares and ABSOLUTELY UNFORGIVABLE! Of course, crew would not accommodate any changes. ** Why should I ever choose BA again? ** (Seriously, I'd like to hear your answer.) Food nutrition -- generally tasty, but carb-heavy, fatty and salty. A de facto salad meal option would have been appreciated.
Pros: Nothing to complain about. Everything excellent.
Pros: I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort.
Pros: Staff were nice
Cons: Disappointed with the food choice
Pros: Great space and sit in Economy Plus area
Cons: The check in process in Miami airport. Crowded, slow.
Pros: Not enough room in the seating area
Pros: Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!
Cons: Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had.
Pros: Better to avoid BA. At least they should serve some water. Next time I'll use some other airlines to get to London.
Pros: I fly a lot between North America and Southeast Asia (usually on SQ). My BA flight was a perfectly acceptable long distance flight for a song, so that its best aspect was the low price. It was much better than any US airline's flight to SE Asia that I have been on from time to time, and was a solid B to B+ against the standard SQ A to A-. I flew from Singapore to Charlotte with no issues, then returned two days after their IT disaster in a half empty airplane. I expect they continue to discount while they try to rebuild their brand, so I suspect this kind of flight stays quite a good value for the next year or so.
Cons: I ordered vegan meals. The dinner on the way back to SIN was fine, but the veggie breakfast was absolutely pathetic. Most of the vegetarian food was okay.
Pros: Everything was first-rate
Cons: The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work.
Pros: It was great. Staff was very nice.
Pros: Good seating & service
Pros: The agents and crew were exceptionally friendly and helpful. The boarding was timely, the crew was very friendly. The service was exceptional. The only issue was seating, too cramped. I am 5'11"and weigh 135. I was uncomfortable in my seat. My husband was uncomfortable in his seat. This made a 9 hour flight rough. The crew, food and entertainment were great, but the seating made me think twice about flying to Europe on British Airlines in the future.
Pros: I received an email cancelling the flight before I left home.
Cons: Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though.
Airlines flying from Pittsburgh to Canary Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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