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We got stuck on the tarmac taxiing after landing early so we didn’t get off the plane until an hour later than we thought we would

Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.

I haven’t flown economy in over 20 years but it was not bad. Room by my feet for my bag and seat was roomy enough. Surprised in a good way.

Second flight in a row where the entertainment system is broken. 5 hour long flight with no entertainment and flight attendants did not seem interested in resolving the matter. Very shocked to be treated this poorly considering I paid for a first class experience and have Diamond Medallion status.

The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!

It was not Delta‘s fault, but due tonersther the flight was 3 hours delayed. This caused me to miss my connection. The Delta partner airline, Chinese Eastern, had few people who could speak English. It took them a long time to rebook the flight.

My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.

The flight was great. The crew were a little terse about the size of my bag. It fit fine.

The flights were on time- Great service Would have liked more options for food choices.

The brakes on the A220 are sensitive and uncomfortably grabby

Great flight. I should have figured out the bed situation in biz class earlier. Confusing in dark. My bad.

Business class check-in was flawless; was automatically given a lounge voucher. Flight attendants were helpful and professional. There was a purser who introduced herself at the beginning of the flight but then I never saw her again.

For a 17hr economy flight it wasn’t bad at all, thankfully it wasn’t a narrow body plane.

Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.

Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.

Everything was good; they still provided a sandwich snack. Good crew

Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!

The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.

I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.

The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.

The food could be much better. Also very unfortunate that most of business class seats were empty but I could not upgrade.

It was serviceable, nothing special but nothing awful on this leg.

the whole trip was smooth, and as comfortable as flying is these days. flight crew was friendly and very courteous and helpful.

Yet another flight in which beverage and snack service was skipped. Other that that, firmly mediocre. Landed early, to gate late due to congestion at the gates. Airline's fault or airports fault: unknown.

The flights were on time which was great give. It was holiday travel season and there’d been some weather issues. The only complaint and this is every time with United is the terrible seat design. The head rest is not built for comfort and having my neck bent forward for a cross country trip reminded me while I try not to take United flights as a rule.

This was a very average flight. The seat was out of alignment so more uncomfortable than usual. The cabin felt not well maintained. But I safely got where I needed to go.

We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.

Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.

This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.

Poor seating comfort, seat cushion too thin, very uncomfortable. My luggage didi not make the flight due to equipment change. At least. United had it delivered the next day. I was without my toilet items for one day.

Warning- Air Canada makes it almost impossible to get a refund if a flight is cancelled. My flight was cancelled due to a damaged plane. This airline then rebooked me for a later flight. I went on line and tried to navigate their site to rebook to another within my original itinerary and I had thought I had changed it the first time, but since their site is nothing like our sites here in the states, you had to closely look for the links to complete the process. Then came the other problem. Trying to get a $45 refund on check in baggage, that I had paid for one day in advance. I tried calling the airline's customer service. They stated they are unable to process refunds for this. They then referred me to an on line site. This site required you to answer a multitude of drop down questions that are not applicable to a simple flight cancelation. Then right when I think I am done, it asks for an "incident number". I then eventually fly into Vancouver BC International Airport and speak to 3 Air Canada employees. They then tell me they cannot refund me my check in bagge fee. Once again, they refer me to this ridiculous site . They then give me a code to list and tell me to use the airport code, plus the letters AC followed by the flight # to list as an incident #. I tried this and guess what, it failed. Kayak, if you're listening. Something is very ethically wrong with Air Canada's refund process, especially when one of their planes is damaged and a flight is canceled. I have flown for many years, every week for a long time period with many airlines. Please post this so the public can see this accurate assessment of their airline customer service failure.

Great flight attendants, great luggage tracking, pretty good trans-pacific business class setup, food was modest. Only paid WiFi in business class unless you enter an Air Canada member number at the time of booking (e.g., no Star Alliance member number). Vegetarian food was tasty but had no protein. Overall, a good mainstream North American carrier flight experience. Acceptable if the price is right. Otherwise, I might choose an Asian carrier for elevated experience.

It was pretty straight forward, no glitches or hidden costs

The whole plane smelled and felt old. The seats were very uncomfortable. Multiple delays. Extra fees.

For goodness sake, board from the back of the plane to the front and assign overhead space. It would fix everything. Seriously.

Aircraft had technical issues. After 3 hours of trying to resolve, flight was cancelled. Was booked on a flight leaving 12 hours after intended departure. Now on 4 flights instead of 2 and a day late to my destination.

PDX staff was great and we arrived on time in YVR.

Horrible I had a health emergency and couldn’t go Air Canada refused to allow me to reschedule

Really poor travel experience. My first flight was cancelled, which cut my international trip short and threw off my schedule. I will not be flying Air Canada again if I can so help it. The crew and in-flight experience was pleasant and enjoyable but the consistent delays and cancellations are not worth it.

Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.