Spacious, had an empty seat next to me, simple and efficient. Baby shrieking the whole way but that’s not your fault.
Pros: "Really friendly crew. Smooth flight very positive experience. 10/10"
Pros: "On time, early, even"
Pros: "The crew was awesome, the flight was fast, and I made it home safe. I love Alaska Airlines!"
Cons: "I wish there was free snacks for my 5-6 hour flight."
Cons: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Pros: "The snack was a whole sandwich that was quite tasty and in my opinion far better than the two meals I was served on my US to Europe flight on Condor. The staff were very kind, accommodating and served us damp linens to wipe our hands with before eating, which I did not receive on the Condor flight."
Pros: "Overall, a great experience."
Cons: "The flight attendants were excellent overall, but one of them reacted unprofessionally when I asked her to throw something away prior to departure. (I believe it was the first class flight attendant, as I did not interact with her again after take off)."
Cons: "Courteous and servient steward!"
Pros: "Super comfortable seats, crew was amazing very tentative."
Pros: "Um rude staff who couldn’t even be bothered to tell us where we would claim our bags, with ORD being a bit unclear for Alaska Airlines. Seriously, just communicate and be polite human beings."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Cons: "Miss airline meals but realize this was a short flight. Everyone was great."
Pros: "Short flight"
Cons: "Seating area tight"
Pros: "Service was awful"
Pros: "We got screwed over by a travel agent. Alaska got us in. And treated us right"
Pros: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Cons: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Pros: "Crew was friendly and helpful, cabin was clean"
Cons: "More food/snack options would be great, in flight entertainment would be great as well."
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "Overall, I had a pleasant experience."
Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."
Pros: "Airplane landed smoothly"
Pros: "Once we got going, the Capt and crew did make up for lost time& that was greatly appreciated!"
Cons: "We waited and waited in the airport before boarding......having no idea what the hold-up was."
Cons: "Southwest and JetBlue are superior in all aspects of experience for the customer."
Cons: "Cramped seating compared to other airlines"
Pros: "Nice efficient crew. When I checked in online they knew it was a full flight and offered a free checked bag which I took advantage of. Smoith landing."
Cons: "The plane smelled gross and was really hot."
Pros: "We love flying Alaska Airlines. Staff was very helpful. Lots of leg room. And we arrived ahead of schedule."
Cons: "Our original flight had to be re scheduled and we arrived later than planned but it all worked out well."
Pros: "Desk personale friendly"
Cons: "That is was so dayed"
Pros: "It was great to have fewer people on the flight so we could all spread out on the seats"
Pros: "It was fine"
Cons: "It was fine"
Cons: "Mix up when we landed - had to sit on the tarmac for about half hour before a a slot opened up to park the plane."
Cons: "my original ticket had a tsa pre-check on it,when i tried to go thru security it would not read so i was told to go back to the counter to have it reprinted,mind you the lines to go thru screening were hundreds of people long that morning,so i did. the reprinted ticket did not have the tsa precheck on it but the ticketperson said it would be fine if i just showed the original. not what happened,i was sent all the way back to the end of general boarding and consequently nearly missed my flight. also there was zero air in the aircraft,it was stifling hot,smelly and miserable.and once again zero ackowledgement of any mvp gold statis of any kind. im starting to wonder whats the point anymore? you used to be alot more ......nice,i guess. and honestly how many very old wrinkled up senior citizens do you guys hire? i dont feel like most of the crew would really be able to handle any type of crisis if there was one. sorry ,i used to be very happy with you and now have been taking Delta more often."
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "This trip was my first experience flying Alaska Airlines. I was very impressed with friendly staff, on time performance and being a tall person, the roominess of the cabin on all flights. I will fly them again."
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "The flight crew was very friendly and the service was excellent."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Pros: "Free check in baggage. On time flights."
Pros: "The check-in was easy."
Cons: "Flight was delayed from GEG -> PDX Before departure, the pilot announced that the flight would be "very bumpy" and so they weren't going to have drink service at all and the flight attendants would stay seated for the duration of the flight. This made me very nervous for the whole flight. However, it was hardly bumpy at all. I arrived tired from getting all worked up over nothing. On the way back to Spokane, the pilot announced before departure that the takeoff and landing would be bumpy, but once we got up to altitude it would be smooth. The reality was totally the opposite. During takeoff it was quite smooth, but then there was so much turbulence at cruising altitude that the pilot came on to say they were cancelling the beverage service halfway through for safety reasons. And then it smoothed out before landing. I thought it was a bad experience on both counts. Why even bother making a prediction about flight conditions if they are so changeable? It only sets people's expectations and then they are disappointed or unsettled."
Pros: "There was flight attendants that really help out and was very polite female. Not only was she polite but ask polite if I wanted to change Seat. Thank you."
Cons: "Crew at gate never kept us informed . Did not board us at time they had posted and never announced that. I ended up just standing in a line that formed that how I knew to board. Seats were way to small and the attendant hit my arm with beverage cart. She never announced she was coming through and didn't apologize just speed by. Pilot never came oup on speaker to talk with us either"
Pros: "On time boarding, on time departure, frequent updates by captain during flight."
Cons: "No "back of seat" TV's. You were given the option to rent a tablrt for the flight but even when doing that, they reclaim it 30-45 minutes before the end of the flight. On a cross-country, non-stop long flight it would be nice to have the TV's at all seats. Also, with the rented tablet, I was unable to track where we were or follow our progress (as we can with the in-seat TV's). Lastly, on a long-flight, they should have been better stocked. During their second trip to offer food for purchase they were sold out of many items - very limited options at that point."
Pros: "Terrible that I had to carry my carry on down the stairs to plane, lucky it wasn't raining, & then up a flight of stairs to plane with a torn rotator cuff. I felt like I was flying in the 70's. Coming back, a bald headed attendant was very rude. I did not get any refreshments on the way to Portland which they said was a rough ride but ride was smooth. That was ok, that didn't matter if our safety was involved. Also $25 for one bag is a lot to carry hair spray or a few things you can't carry on."
Cons: "I did like the refreshments served on the way back from Portland to Reno. That was nice. A different attendant served us & he was very nice."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "Alaska is one of the best!"
Cons: "Flight was 2 hours late for no reason which ended up costing me $1500 and two days to rebook my return flight. Thanks, Alaska."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "great trip and crew"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "Service was great. Regular drinks and snacks."
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Pros: "comfortable seats"
Cons: "delay delay delay"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "really great service, arrived early, as good as it gets."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "Crew were good, flight on time, free drinks"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "Smooth flight; informative crew"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Cons: "Snacks if possible"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Pros: "The ground staff at check in was excellent. She was extremely helpful. The flight was on time."
Cons: "Boarding was a scramble. The amount of hand luggage people were allowed to bring on board was excessive and the overheads were crammed full."
Pros: "Crew on both our flights were very nice and accommodating."
Cons: "United really seems to have issues with their planes. Problems on Wednesday then again today. On Wednesday we boarded late and pushed people’s flights back because the cleaners didn’t show up at boarding time and at landing time we had to go back up when the prior flight was still on the runway."
Cons: "Lol, it's United. What do you expect?"
Pros: "The crew was kind and entertaining and super helpful"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Pros: "Nothing. At all."
Cons: "Our flight was changed 6 times and then cancelled- we had to sleep in the airport"
Cons: "No entertainment for a 6 hour flight. Only served pretzels for food. Most of the crew was fine but one flight attendant was very rude, pushy, and condescending. Literally pushing me out of the way as I’m trying to board, yelling across the plane, rude comments over the speaker... honestly surprised such a large airline would tolerate this."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "Got stuck in the San Francisco airport and was promised a hotel room for the night when I departed Portland. When I arrived at SFO I was told sorry you have to just stay in the airport My next flight wasn’t until the next morning Shitty customer service"
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Cons: "Are the seats getting smaller??? And no leg room."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Cons: "Both flights were late, seriously late."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"
Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Pros: "The price"
Cons: "The leg room & the service"
Cons: "Paying $25 to check a bag each way just to be able to do early check in on the app. I only had a carry on. Total scam. Shady AF. Also the United entertainment in the app does not work with Bluetooth headphones on an iPhone."
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Cons: "Neither my fiancée nor I were particularly fond of the inflight sauna. I had try dry my sweat soaked shirt in the bathroom while waiting to make my connection. If the flight had been any longer I would have opened the door to let a breeze in."
Pros: "I boooked through Kayak based on recommendations fron Rick Steves. When I tried to check in the night before, I was told I wasn't on the flights I had booked. Turns out SAS had switched me to a later flight without any notice. It took hours on the night I was readying yo leave for a three-week trip to find out what had happened. At best, I would have found out the next day at the airport and waited an extra three hours. Not the big fun! At worst, who knows? Would someone have been able to figure it out in time? Huge run-around!"
Cons: "See above. Also no vegetarian meal offerings."
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Pros: "The plane was new and clean"
Cons: "The new seats where not very comfortable one crew member was very nice the other two were curt when dealing with the passengers or moving the cart up and down the isle."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "Delayed departure again"
Pros: "Liked that we landed safely and I was treated like a human being not just a seat but the accommodation s were a little under what I expected"
Pros: "Everything went well, from boarding quickly to landing ahead of schedule."
Cons: "A mother with 2 fussy babies somehow sat next to me and they were extremely bothersome. Nothing was done to accommodate the crying babies, and we all know how annoying that is."
Cons: "Seats. Not comfortable at all for long flights."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "The staff were normal and no complaints."
Cons: "I had to share my seat with the man next to me who continually had his arm and leg in my seat area. It's unfair and obnoxious to pay the same money as somebody else who then takes your already small space. I am not a large person (140lb, 5'7") and I could barely move my arms without bumping one of the people next to me. There's no reason that we should have such limited space."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "Entertainment selection was good"
Cons: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Cons: "Same as first leg of the trip"
Cons: "Flight was delayed by over 5 hours with very short notice. With the exception of a $10 food voucher for restaurants that were closed, United did nothing to try to make it right."
Pros: "The agent handling boarding was very helpful and friendly. The pilot did a great job getting us to SFO safely and smoothly."
Cons: "I was disapponted there was no back-of-the-seat screen for in-flight entertainment."
Pros: "Nothing, please..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The seating was very good. We "accidentally" were issued seats in bulkhead which gave us plenty of unexpected leg room. Thank you!"
Nice and friendly service. Quick boarding - ontime landing! 5 out of 5 stars!
Pros: "Price and availability"
Cons: "Couldn't hear gate announcments and airport/gate team was overworked/understaffed."
Pros: "Worst trip ever. Will never choose kayak again"
Cons: "Effort. Sitting 5 hours for a 59 min trip sucks"
Pros: "Quick flight. Decent seat"
Cons: "I paid almost $80 for a carryon and most of the other guests did not get questioned or charged. That price is ridiculous and I’m not sure I’ll choose Frontier ever again"
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Cons: "My fiancé and I have both had awful experiences with Frontier. Both of us have had so many issues with our flights being delayed with no real explanation, apology, or compensation for our inconvenience. This most recent time I was supposed to get to my destination by 8 am and didn’t end up getting in until after 6 pm. The time before I was delayed for 12 hours before they finally decided to cancel the flight. You REALLY cannot expect anything. It’s a cheap flight and absolutely nothing more. You also get charged for every tiny little thing- including your carry on. My fiancé and I have never completely written off an entire company before but we will truly never fly Frontier again. I’d rather pay double the price to fly with a different airline than save a couple dollars and fly with Frontier. Good riddance."
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Pros: "We were a little early, which was nice."
Cons: "The flight attendants spent most of the flight giggling at the front of the plane, and had to stop and restart several announcements after saying the wrong thing or having to take a break to stop laughing on the intercom. They also gave me a credit card pitch over the intercom, which was really annoying. The plane was pretty dirty, my tray was really gross with white stuff all over it, and the trash in the bathroom was overflowing, so I had to stuff my paper towel in there to get it to fit. I just wanted a cheap airline, but they split up your group unless you pay extra, and you have to pay for EVERYTHING, including any drinks or snacks. Bags were expensive. I ended up paying almost $700 on a flight that was supposed to be about $450. $21 each way per person to sit with eachother, like $50 for a single checked back each way, blah blah blah. Poor experience, and it was MORE expensive than the other flights with bags and seats included. The lines were also extremely long with only a single person at each stand in each airport."
Cons: "The two receptionist at the Las Vegas gate D16 we very very very rude I will never fly frontier again"
Cons: "It showed in my booking that I can carry a Carryon bag but had to oay ectra 50$ for the same as only a personal item was allowed. I found the service totally unsatisfactory. The website shouldn't make false claims if they cannot adhere to it. I will definitely avoid using this for my bookings again."
Pros: "The price was great and the crew was nice."
Cons: "No food, no entertainment, seats don't recline in an airbus A319 or A320 apparently."
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Pros: "Everything was on time .. Even during the holiday season when its busiest."
Cons: "Don't like at ALL how they don't ask if you would like a seat preference.. Not just Frontier but ALL airlines !"
Pros: "Honestly I don't like anything at frontier airlines I got reservations throwing you guys to frontier and I got the price &180 which included all tex and fee and when I went there they are charged me $40 for my bag !!! And not the only reason I didn't like it the seat uncomfortable and very old and if I get free ticket from them I will don't travel with them again.. thanks"
Pros: "I don't like the fact that the baggage check was $40 you're charging $40 for a bag but you can't provide free water on the plane I think that really sucks seats are small their non-adjustable they weren't comfortable my mouth was so dry when I get to my destination I had a drink sink water from the faucet of the women's bathroom"
Cons: "I was checked in very promptly"
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Cons: "There are hidden costs (checked and carry on bags plus reserving a seat) which make frontier not as affordable as they appear. The seats are very uncomfortable and now they have no real tray tables anymore (except in the first 3 rows--which you can pay extra for). Additionally, the checked luggage has taken up to 30 mins to arrive on multiple occasions. Frontier has become a terrible airlines that cares more about their bottom line rather than sustaining the customers who are responsible for their bottom line."
Pros: "I had I pay for my bag at the airport due to me forgetting to online and then was upgraded to the front. Thank you!"
Cons: "Frontier cancelled my flight about a week out. The customer service reps I dealt with were slow and alothough they offered me a $100 voucher, they input my email wrong so they couldn't send it to me. When I tried to rectify this again at the airport with another customer service rep, they tried to send me the voucher by email but I never got it. I was told to call customer service again, but at this point I've spent over $100 in my own time in trying to get the voucher. I wouldn't want to have to fly frontier again anyway."
Pros: "They had a late flight which was convenient. The assigned seats made sure that take off was smooth. Price was unbeatable."
Cons: "Seats were very uncomfortable and crammed. Initially they only had one agent checking people in at the terminal and the line had about 50 people in it."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "great price."
Cons: "When I arrived at the airport (pdx) I was informed immediately that I would be refunded. I knew before hand, via Google, that my flight would be delayed so I checked in at the counter to make sure I would be able to make my second flight from Denver to San Antonio, when I walked up to the counter, they asked for my name and then golf me I would need to be refunded. At this time, I tried to find out if they had another flight to San Antonio only to have the woman helping me ask "do you want me to refund the money or not? I'm about to press send." I'm sure that had the flight actually existed, I would be able to give a better review and I don't really want to mark down the crew for something, I imagine, was out of their control, but I can't give them any stars as my interaction with the staff was very limited to just the ticket counter. I will most likely NEVER fly with Frontier again based off of this experience."
Pros: "I enjoyed actually arriving at my destination."
Cons: "Boarding was delayed, they never hire enough staff, 1 hour delayed leaving and 2 hours coming back."
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "The man sitting next to me."
Cons: "Over an hour late, no complimentary beverages or snacks, tiny tray, seat doesn't lean back."
Pros: "Safely from point A to B. Didn't have a POS terminal at the lavatory, which will likely be next."
Cons: "Loss leader fare, $35 per checked bag, $40 per carry on, but mostly having paid apparently only for the privilege of standing in the aisle, to have to pay extra (anywhere from $13 to $50 per seat assignment) to sit with my loved ones rather than just random seating. Seats so tight, that don't even lean back, felt like one of those chickens in the trucks on the freeway. Doing the math, this fare was actually more expensive than choosing an airline that actually serves human beings. As stated above, at least we didn't die, but at such levels of "economy" I was not confident that we would even survive the trip, thinking that the the pilots must be of the same quality. Please use a more honest business model, until then, we will not use you again."
Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."
Cons: "i dont know why airlines dont board back to front it makes no sense."
Cons: "unexpected last minute fees , had to pay for my seat as well as a carry-on? I've never heard of that , so ridiculous. Had to spend an xtra $100 , not worth it."
Cons: "You are charged extra for seats when checking in and you pay for carry ons as well. You also pay for drinks, ex. soft drinks, coffee, tea. You may get a great rate but then you are charged for everything else. Seats are not very comfortable and tray tables are the size of a mini iPad. No inflight movie."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Easy boarding, clean plane and bathroom."
Cons: "My chair didn't let back so it was a bit uncomfortable but I had decent leg room on an aisle seat."
Pros: "The crew were nice enough"
Cons: "The entire process felt like a money trap. I got these tickets because it look like an affordable way to visit family, but every step of the journey had surprise fees, from selecting your seat, to checking luggage, and even having a carry-on bag. Literally every other airlines I've ever been on offers at least one complimentary drink and a bag of bad pretzels, but Frontier charges three dollars for a bag of bad pretzels and and two more dollars for a drink. When it turned out that I had to pay for the seat I just went and paid for one of the better ones and even those are massively uncomfortable-- there's slightly more legroom but even the "premium" seats have almost no padding, don't recline, and are uncomfortably narrow. Overall I won't be flying Frontier again."
Pros: "Quick, easy flight."
Pros: "The staff were very helpful and as accommodating as they could be, given we were stuck in the Denver airport for a day."
Cons: "I couldn't believe all of the extra fees they charged- If you have a bad past your purse, expect to pay 80 dollars extra, regardless of whether you check it or not. And expect to pay $40 extra if you want to sit together. I went in unaware of the extra fees- if you know that, you might not feel as cheated"
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Pros: "We left Atlanta on time, just after eating at a close by our departure gate."
Pros: "It didn't crash and Im very thankful for that. They are good at collecting trash."
Cons: "The flight attendants skipped few rows and not offer us any drink or snack the first time they came out. I am sure they didnt do it in purpose, but I have never been in a flight that the flight attendant just missed people like that. The cart stopped next to the seat in front of me, the first flight attendant helped people that sat in the front, the second one started to asked and served beverages for the seats behind me. I thought the first one was going to help us, but they moved so fast and far behind us right after that. I have never been in any fllight that charge people for soda."
Pros: "I make a reservation for me and my cousin, and him cant take the Flight because frontier sent to me by email a wrong information for checking terminal and when we finally arrives to the counter, she said, oh Im Sorry checking bag is closed, we cant take your checked bag, and he lost the flight, also trying to contact costumer service during 1 hour , they dont give us a rasonble solution, we lost the money for travel from miami to las vegas, and they not refund anything!!!!!!"
Pros: "Clean, comfortable plane. Pleasant and polite staff."
Cons: "When I checked in I had to pay for my seat - minimum $13 up to $35. I did not see an opt out option. Checked bag is $35 which isn't great but is reasonable. Carry on bag is $40 and "more at the airport" - are you kidding me!? One personal item is allowed but if it doesn't fit entirely under the seat you will be charge a fee "greater than $40" to change it to a carry on. My personal item did not fit and I was not charged for a carry on. Personally I would be very upset if I had paid for a carry on and seen people like me get around this. No free snacks or drink on the flight either. Frontier needs to be more transparent with their pricing and take a lesson from an airline like Alaska that gives free beer and wine on their flights. Their website is very difficult to use on an iPhone and the only option is to print the boarding pass - not to email it or add it to passbook. I do not have a printer so I had to download the frontier app in order to avoid printing at the airport. It is clear that Frontier Airlines is pushing the bounds of "calculated misery""
Pros: "Overall cheap"
Cons: "I was told at boarding that I would have to pay for my carry on."
Pros: "Price of flight"
Cons: "Everything else."
Cons: "additional charge of $20 for a seat (only extended seats were available) and $45 for a carry-on pack!!!!! made a sale price into an outrageous price"
Cons: "Arrived 40 minutes before take off. Women at desk wouldn’t give me my check in ticket or give me options for another flight. She instead told me it would be $200 to get on the next flight. I’ve never been treated so poor. She couldn’t be bothered with questions or concerns. I’m now out of my flight and all the money I spent on vacation. There is no customer service number to call with actual humans to talk to. No one works at the desk during the middle of the day to take concerns or phone calls??? Over all extremely disgusted and disappointed. I want my money for my flight returned."
Cons: "90 min takeoff delay 30 Minute Deboarding delay Charged for water? Charged for bags even carry ons"
Cons: "I did not expect the extra cost. Crazy!"
Pros: "Price was great but felt nickel and dimed a little with the baggage fee and pick a seat fee and... and... and..."
Cons: "Should at least offer water maybe..."
Cons: "This company is a scam. You pay a extra fee for everything Printing your boarding pass that will be $10. oh wait you want to take a carry on bag that will be $45. You want to check in a bag that will be $45. If you do decide to check in a bag or a carry on make sure the demensions and weight is correct there will be another fee for any luggage that doesn’t fit their rules. Make sure you get a drink in the airport ahead of time because once again they charge for standard drinks while on the plane, the extra charges just never stop! In all reality it is not worth the savings in plane ticket because of all the additional inflated prices they get you on."
Pros: "Original Flight Cost"
Cons: "One hour delay, no in flight water offered or snacks, and $55 bag check when website was $28. I had one carry on and one piece of small luggage."
Pros: "The flight attendants were nice."
Cons: "There was no wifi. Seat didn't recline. No screen of any kind to see where you are."
Cons: "Pay for checked and carry-on luggage, no leg room, pay for everything, in the end this discount flight all charges leveled was more expensive than if I had just picked a better airline to begin with"
Pros: "The staff was amazing"
Cons: "Having to pay for water"
Pros: "New planes"
Cons: "1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased."
Cons: "Our plane had to turn around due to technical difficulties which was ok because we made it back safe but the staff handling our rescheduling was clueless. They told us to call a number so we didn't have to wait in line to talk to the counter agent and the person on the phone actually fought with me telling me I had indeed made it to me destination even though I had explained the scenario multiple times and eventually told me he couldn't do anything for me so I waited in line for 3 hours with no answers. Eventually they put us back on the plane we were on earlier."
Pros: "Nothing. Don't fly spirit unless you have no carryons or checked luggage."
Cons: "Spirit is a rip off. The prices look good on paper, but are misleading. Extra 140 dollars in fees."
Pros: "The lady at the counter of the pdx airport was amazing help. ES"
Cons: "The guy on the phone cancelled my entire trip when I called to make new arrangements because one of my layovers had gotten cancelled. I went to check in and was told I only had a plane ticket now for a different state. The crew working within spirit at the pdx airport was great but unfortunately I had way to many complications to ever be flying with spirit ever again. Not impressed:/"
Cons: "We waited boarded on the plane for two houses and missed my shuttle connection."
Cons: "i hate spirit and was only flying them because a friend bought me the ticket. If you're using a site other then their website to book your tickets it's easy to think they are the cheapest option but they charge you for you bag no matter if it's carry on or checked and that brings the price back up to what everyone else is, if not more."
Pros: "Price point was very nice. Airplanes were new. Flight crew was nice, efficient, and enthusiastic."
Cons: "Seats are very tight and very thin. As a 6'4" person, I expect to be cramped in planes; however, I have never been able to feel the knees of the person behind me through the seat on other airlines. Trash in seat back pockets."
Pros: "Plane left on time"
Cons: "Baggage charges"
Pros: "Attendances were friendly"
Cons: "All the extra fees, 40lb checked bags, cancellation fees. Your company didn't make it right by cancelling my flight home from Las Vegas. Your attendances over the phone were not helpful telling me I needed to go to the airport to get everything straightened out instead of taking care of us over the phone. Never again will I fly Spirit Airlines and I definitely will tell my colleagues of such a horrible experience."
Cons: "Departing flight was light by 30 minutes and the return flight was delayed by 3.5 hours."
Cons: "delay because of oxy mask malfunction."
Cons: "My father bought me this plane ticket to go visit my family. Even though he paid for the flight, I was then responsible for paying for my seat and bags for both round trip flights. This airline is best described in one word: ghetto. My flight home was cancelled due to high winds in Las Vegas (which I understand is not the airlines fault). However, the airline did absolutely nothing to accommodate their customers in finding a new way home. When I called customer service to try to find a new flight, the man assisting me was extremely rude and unhelpful and when I asked to speak with his supervisor he hung up on me! Thankfully, Alaska Airlines took care of me and found me a flight to Los Angeles, where I then had to rent a car and drive home to Las Vegas, arriving at 5 in the morning, a 16+ hour day of traveling (which then led to me getting sick and missing 2 days of work). To top it off, spirit airlines then emailed me "we are so sorry, here's a $50 voucher". First of all, what in the hell is $50 going to do???? Second, how about you refund my money for my checked bag and seat on the plane and refund my father his money for the flight that never occurred? Or how about refunding me the $500 i paid in a new flight to LAX and rental car so that I could get home? I am extremely disappointed in spirit airlines and will NEVER use them ever again. And I will make sure to let everyone I know follow the same advice too."
Pros: "On time and crew was nice"
Cons: "Seats are small and sort of tight."
Cons: "Charges for everything. $55 for a carry-on bag? Come on (fortunately, I had only a small backpack so I didn't have to pay that)! Extra charges if you want a non-random seat. Bullying at the gate ("If you haven't paid the $55 for your carry-on bags by boarding, I'm gonna charge you $100!!!"). Seats seemed even more cramped than usual. I found the whole experience pretty unpleasant and will generally avoid Spirit."
Pros: "The only thing that worked was the scheduled flight time."
Cons: "Baggage fees are ridiculous, spend the same money and fly a real airline if you add the baggage fee and seat fee. The seats do not recline, maybe they buy seats from the rejects from other airlines. Everything on this airline is a surcharge, with that in mind, if you do travel with Spirit, travel light and buy your clothing at your destination and pack food and drink prior to boarding."
Pros: "Impossible to check in online without a printer, get with the times. Spirit doesn't participate in TSA PreCheck."
Cons: "Flight was overbooked and didn't get a seat what's the point of making a reservation and pay in advance if you don't assure a set"
Cons: "$55 for a carry-on baggage? $15 for a seat? A $190 ticket became a $315 ticket at the end of the trip. The girls at the ticket counter were looking at their cellphones and were not friendly, the flight attendants did not greet me when I got on or off the plane - both directions. It was an awful experience. I will tell all my friends to never fly Spirit. This was a huge miss, Kayak"
Cons: "The cost of baggage not shown when purchasing ticket."
Pros: "It was on time"
Cons: "Dirty, small cramped seats that didn't recline, no TV, no complimentary drinks, and encounter with a very rude pilot and flight attendant from spirit who were passengers flying free who talked loud the entire red eye flight even after being asked politely to refrain."
Cons: "I could not believe all the hidden charges! I had to pay an extra $41.00 for my checked bag each way...and an extra $50.00 just to bring my violin on board!! I was not charged this extra fee on the outbound flight, so it was very inconsistent. Then, once you get on the plane it is VERY tight seating. Super uncomfortable. And I had paid an extra $15.00 each way to have a better seat. WOW, I really do not like Spirit Airlines at all."
Pros: "The crew was fun. Nice to see a crew with a sense of humor."
Cons: "The plane was late. They blamed it on weather in Las Vegas but there was no problem with Las Vegas. The plane was late getting to Portland. Also I am offended by having to pay over $50 dollars to take one bag on the plane each way. I won't fly with spirit again because it's just a dishonest thing to do!"
Pros: "The flight attendants were great!"
Cons: "The attendants at the airport were really rude because I went to check in minutes before they "closed"."
Pros: "The flight crew was very nice and placed a high value on service."
Cons: "I didn't like that the bag fees where not disclosed in a more effective way I had a small carry on that I was charged 110 each way to take. With the price of the ticket plus the 110 fee I could have flown a non-discount airline with in flight Service. I was very disapponted. I really would tell people not to fly this airline in the future."
Cons: "Flight was delayed the way there and back. The plane sounded like it was struggling during the ascent I really resent the fact that I had to pay 110 total to bring carry-on luggage; this completely negated the discount I thought I was getting. Never again will I fly with this airline. Lesson learned."
Pros: "The staff were funny and very nice!"
Cons: "flight was cancelled due to inclement weather in las vegas, but every other flight was due in and on time. credit was given a week later."
Pros: "Short flight"
Cons: "Bare bones; seats are firm yet uncomfortable. Feels like riding the city bus"
Cons: "Spirit cancelled my flight."
Pros: "* fast flight. * Cheap rates"
Cons: "* Would like some snacks/drinks"
Cons: "EVERYTHING:( Flight was delayed at last minute and I missed my connecting flight. Ended up being on standby for my next three flights due to this and Spirit was NOT ACCOMMODATING AT ALL...NEVER AGAIN"
Cons: "My trip started out by me having to $55 to bring my carry-on on the way there and on the way back $45 (when paying online when checking in) and then continued with being seated next to this couple that was making out for half of the flight and the flight staff saying nothing to this couple and me being too uncomfortable to say anything to them and ended with the pilot coming on the intercom to make an announcement to update us that we were prepping for landing but his words were so slurred you couldn't understand a damn thing he was saying because he sounded like he was drunk out of his mind. Overall very unsatisfied and I will NEVER be flying Spirit Airlines ever again!!!"
Cons: "I was charged $55 for a bag I had to carry on. That was after a threat of $100 being charged at the gate. I wasn't given a new boarding pass, which caused several trips (with my bags) back and forth across the airport. That delayed me getting to the gate. They wouldn't let me on the plane, which was still sitting there. I had to go to another airline to get a flight to the family funeral I was headed towards."
Pros: "They were on time on the trip home."
Cons: "There was a 2 hour delay from Portland to Vegas. I didn't like that you have to pay for any beverages you wanted."
Cons: "Spirit Airlines in by far the worst airline ever. I will never again use Spirit for future flights."
Cons: "Our flight got cancelled due to mechanica issues (not their fault) but then they had virtually no systems in place to deal with the situation. There was no dispersing of information on our options by the single present employee. We had to contact their corporate offices by phone which was a nightmare in itself, and even then they gave us the run around telling us we had to wait 36 hours for the next flight (although legally they are obligated to get us on a flight within 24 hours). You get what you pay for and these budget tickets came with budget customer service."
Pros: "We didn't die."
Cons: "From the comfort level to the attitude of the desk staff to the customer service when I attempted to call about my flight to the fact that Spirit's only excuse is that their flights are somehow cheaper--which, they really truly aren't--I have never had a worse flight experience in my whole life. In fact, once I discovered how terrible this airline is, I went online to discover that pretty much everyone feels the exact same way. How is this airline even in business?"
Pros: "After reading reviews, I thought that they would be overly critical on bag sizes, weights, rude and possibly a bad choice. I spent extra time making sure my bags fit their size and weight requirements. They weighed both checked bags together (mine and my co-traveler) - so the overall weight just had to be under 80#. The plane was newer and very simple. It wasn't a full flight so we had lots of room. Our return flight was much more full and that was when the leg room was tough because we have long legs."
Pros: "It was great getting transferred from Spirit to Delta (even though I've been told "spirit can't dooooooooo that"). At least I did not have to fly with you guys again."
Cons: "You guys sucked so hard I don't know where to start.... You never issued my promised baggage refund and you knowingly re-booked me for a flight that never had annnnnny chance of making it's connection... just to get rid of me and make me someone else's problem."
Cons: "Though the crew was friendly, throughout most of the flight the flight attendants gave pitch after financial pitch about the 'Spirit Credit Card' or the 'Spirit Programs'. The trip was nothing more than a big sales pitch to continue investing in the company. I understand that business is business, but this went too far. Furthermore, after one of my flights was cancelled due to weather, I was informed that the soonest Spirit could fly me out would be 3 days later. Understandably, Spirit is a small airline, so I'm sure this was not uncommon. When I asked to be transferred to another airline to leave sooner, I was told that Spirit was not responsible for getting me to my destination any faster. A woman at the 'help desk' then took a leisurely 45 minutes (while my flight was boarding) telling me that buying any other flight would cost me between $2,000-$3,000. Spirit airlines is treating their customers like credit cards to be swiped. The self-centered money-hungry culture throughout Spirit will surely be their downfall if swift action is not taken immediately."