Cons: "Sat on runway for one hour. Ridiculous."
Cons: "If the flight was on time."
Cons: "Limited options of entertainment for a 10.5 hour flight. I was happy that I downloaded a lot of content on my devices before my trip. Everything on the flight had a purchase option but got rather spendy to get headphones, entertainment, additional food & drink."
Cons: "Great Boarding staff"
Pros: "The dessert was good. The movie/TV selection was good."
Cons: "Seats are EXTREMELY UNCOMFORTABLE. Staff was indifferent."
Cons: "We had to change seats due to the audio functions not working for both of us. In addition, my wife’s seat the recliner didn’t work. Fortunately there two seats behind us. We changed then things are working. Staff was good, trying very hard to help."
Pros: "Fast checkin, fresh water immediately, comfortable seats."
Cons: "Seattle airport D gates are awful, crowded with few services, feels like a neglected bus station."
Pros: "The crew was fine, and the seats were OK"
Cons: "The air-conditioning system was horrendous! Thank God it was a short flight, because it ruined that part the trip. Even though I had turned off the vent above my seat, freezing cold air, and when I thought were particles of snow, was still streaming out the vents on the right side. Very unpleasant"
Pros: "It was overall a very professional fun experience with great staff on board flight 252 from Seattle to Cancun!"
Pros: "Boarding was smooth and simple. The crew nailed the flight. We were late leaving due to the incoming plane arriving late, but everyone caught up with a speedy boarding and making up some time in the air. The seats were comfortable and had decent leg room in the non-premium section."
Cons: "The plane was hot for the entire 3.5 hr flight. The flight attendant was complaining during the drink service and she said she was going to fix it, but apparently the issue couldn’t be remedied because it never changed. Other than that, the flight was pretty good. The plane didn’t have TVs, which is so nice when flying with a child, so it would have been great to have some in flight screens."
Pros: "The views from the windows, the complimentary luggage service, and the in flight magazine."
Cons: "Layover time not adequate in Seattle & Heathrow"
Cons: "They delayed my flight to Seattle to the point where I missed My connecting flight"
Pros: "It was a terrible experience."
Cons: "Alaska Airlines flight was late and made me miss my next Alaska Airlines stopover flight. They could have gotten me off the plane sooner so I could make the next flight, offered me compensation, or held the flight that was still sitting in the terminal. Instead I got a flight to another city two hours away and had to rent a car to make it to my destination."
Pros: "Clean, friendly and attentive staff, good cabin temp"
Pros: "It was very comforting"
Pros: "Everyone was very pleasant. I like the gate check of my roller bag so I don’t need to lift it into the overhead. The flt. Attendant doing the announcements was entertaining. I loved this! Leg space was very nice! flt was on schedule! I enjoyed the belvita biscuits...glad to be introduced to them!"
Pros: "Friendly and excellent service at every level. Great help with assistance, wheelchair, etc."
Cons: "I was notified of cancellation & rescheduling of my 8 am flight at 9:30 pm night before by email - II had no access to email so I arrived at airport at 6:am. As a result spent 12 miserable hours in the ice cold airport. Why was I not also notified by text or phone call?"
Pros: "Canceled and rented a car to get home!!!"
Pros: "Quick boarding & unboarding; need more double exit/entries on planes."
Cons: "No wine refills."
Pros: "THE STEWARD WAS HELPFUL. a WHITE STEWARDESS WHO SPOKE MANDARIN."
Pros: "Flight crew fun, pleasant and available"
Pros: "Short 30 min flight, but it runs several times a day and we actually got on an earlier flight Easy to change flights, and efficient boarding."
Pros: "This flight did not exist - I ended up with a flight from Bellingham to Seattle, but they cancelled that and I ended up having to catch a bus at 4 am to Seattle to catch my flight to Indianapolis. Now I have to track down how to get reimbursed for the bus ticket, which is not easy for me."
Pros: "A short flight."
Cons: "The flight was delayed"
Pros: "Boarding was quick"
Cons: "The food was way overpriced, and the crew did not let you know, nor did they ask if you wanted anything to eat. Also the seating was very cramped! I get more leg room in small jets, compared to a 767"
Cons: "Missed our connections. Flight waited 50 minutes for a pilot who needed to make another flight."
Pros: "The staff were generally helpful and kind, and arranged for people who had tight connections in Seattle to exit the plane before others - which I really appreciated."
Cons: "The flight was delayed by 2 to 2-1/2 hours: first, because they were "waiting for a crew member", then because they needed to change a tire on the plane; and finally because there was an air show happening near the Seattle airport, so they couldn't fly in to the airport. I know that problems happen, but this was a very long day - and I missed 2 shuttle buses that I hoped to take from the Seattle airport, and had to wait for 2 more hours after landing there to finally take one."
Pros: "The flight was on time."
Cons: "We asked for our tickets for our connecting flights and were told we would have to do that at the Condor booth in Seattle"
Pros: "Great flight and people but late"
Cons: "Almost missed our connection. Would have been helpful to announce gate locations of connecting flights prior to landing"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Cons: "they lost my luggage"
Cons: "Way too hot on the airplane on the ground, in the air, and on landing. I think the AC was broken, but no explanation given or accommodation made."
Cons: "Flight was delayed 45 minutes gate attendant was not informing us of what was wrong... it caused a lot of confusion and chaos. They didn't have beverage service and announced, " with the tailwind and the bumps we've decided there's no time for the beverage service ". The flight took the same as usually and the bumps we hit were on decent and the service would have been completed by then.... Horizon is lame, they give the Alaska Airlines name a black eye!"
Pros: "Flight attendant had a sense of humor."
Cons: "No flight service at all during flight"
Pros: "Same as anove"
Cons: "Same as above"
Pros: "The flight to Seattle was seriously delayed but I was able to make my connecting flight to DC."
Cons: "The crew was not very good at updating the worried customers about their connecting flight status considering that there was a 55 minute delay. I was the last person to board and I made it to the gate in the nick of time. It was really stressful. On my way to PDX I used SW and I had a connecting flight in Denver. However the pilot was very good about giving us an update and assuring that we will get there on time. I felt reassured that SW cared for its passengers and was trying to alleviate our stress."
Pros: "Leg room in economy. Cheerfulness and thoughtfulness of flight crew. Check-in fast."
Cons: "I was surprised at turboprop!"
Cons: "Flight was 2 hours late for no reason which ended up costing me $1500 and two days to rebook my return flight. Thanks, Alaska."
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Cons: "As an average size American I wonder who they made these planes for?"
Pros: "The passenger ahead of me kept turning on his cell phone. One of the flight attendants instructed him that this was not allowed. Very nicely, but on several occasions. She handled the situation very well. Congrats to her!"
Pros: "Friendly no fuss service. Clean cabin and ample space."
Cons: "Checking in was bad. My partner is disabled and AA personnel who was standing at the entrance to the check-in line told us there was no wheelchair available and we had to join the queue. This has never happened for any airlines we have taken. My partner had to sit on the floor because he couldn't stand. Later, upon checking in, we discover we could request for a wheelchair. This is not acceptable behavior from your staff."
Cons: "No free food"
Pros: "Smooth ride, quick baggage claim, arrived early."
Cons: "Entire round trip"
Pros: "Everything except baggage delivery at Washington Dulles."
Cons: "The plane arrived at 5:38 PM. The first bag was delivered to carousel 10 at 6:08 PM. They were still coming off the belt at 6:13 PM when my bag was delivered. The airline touts its 20 minute baggage delivery guarantee. To claim the guarantee, a person has to find an airline employee. At 6:08 PM, the door to the Alaska baggage claim was locked and no airline employee was in sight."
Pros: "Up & down in 45 minutes."
Cons: "Technically a "Horizon" flight, I was expecting free craft beer during the beverage service, but I suppose this flight was too short to serve anything but a small cup of water. Not the fault of the airline, I guess, but I did leave a little disappointed."
The brakes on the A220 are sensitive and uncomfortably grabby
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Pros: "Food was decent. Entertainment was decent."
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Cons: "Connection at Schiphol often tricky;"
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Cons: "Change the movies more ofti"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Cons: "No leg room"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "The snacks were decent on the flight. Everything else was a disappointment."
Cons: "Unexpected delay for take off after being told the flight was going to be on time. They couldn’t give us a reason or an eta on take off while waiting at the gate which affected my ride situation once I landed in Seattle."
Cons: "Gate attendant was extraordinarily rude"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Clean plane, really friendly staff, flight arrived 45 minutes early much to my surprise. I'm used to flying with cheaper airlines, I won't be doing that anymore in the future."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "the flight was on time and the staff very helpful"
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "Smooth flight; informative crew"
Cons: "Unkindness of gate agent"
Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."
Cons: "Snacks if possible"
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Cons: "Second flight was sold out and it was hot inside the plane the entire time."
Cons: "Plane was too hot!! Ac nor working !"
Cons: "Decaf tea"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Cons: "It was very hot on the plane."
Cons: "Delayed for an hour"
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "Everything was ok."
Cons: "very little service"
Cons: "The seat in front of me reclined so far that the guy in that seat had his head less than a foot from my face and my knees were being smashed by his seat. Very painful."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Cons: "Seats smaller than before."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "Overall solid flight"
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Pros: "Early for arrival!! Love that!"
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Cons: "The worst flight attendant I have ever seen."
Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "It was effortless... easy boarding and accommodating crew. There was a lot of turbulence so only one beverage service and no food. Would rather be safe than have crew injured."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Cons: "I asked the woman at the gate prior to boarding if there were electrical outlets on the plane. She looked it up and said, its an Airbus, yes they have outlets at each seat. I didn't worry too much about charging my devices at my layover because I knew I could charge them on the plane. When I got on it was clear that there was no outlets, no video on the backs of seats, no devices being handed out for purchase. Nothing. I'm definitely used to more updated planes, but I would have been ok without the misinformation. I ended up on a 4 hr flight bored out of my gourd—which could have been avoided."
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."
Pros: "Entertainment and great beverage options"
Pros: "I got home"
Cons: "No tvs"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Pros: "The young woman running the admirals club front desk was excellent Friday July 29"
Pros: "Friendly staff, great service, and how since it was a night flight the lights were off."
Cons: "There was nothing I didnt like"
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Pros: "Always too cramped. I wish I never had to get on another plane."
Cons: "USB outlets at seats, footrests in first class"
Cons: "The cabin pressure gave me such a migraine, I couldn't think"
Cons: "Flight was delayed, long lines (2 hrs) to get info. People on the phone at times were blaming other airlines saying there isn't anything they can do. Did help to get hotel or taxi after being in the airport for 12 hrs in line. And couldn't get us on a flight to our destination until 2 days later...."
Cons: "A little late getting started, otherwise OK."
Pros: "Good boarding"
Cons: "Delay and no food or movies"
Cons: "Comfort of seats. Too close together."
Pros: "When we were checking in, the personal service from staff was outstanding."
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Pros: "The crew was very nice and respectful."
Cons: "Our whole flight time was changed and not a single phone or email was made. My family had to sit in different rows and it's was frustrating."
Pros: "On time departure and arrival, friendly staff"
Cons: "Cramped planes with not enough legroom. Poor food options."
Pros: "Supurb staff Comfortable On time"
Pros: "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
Cons: "All good"
Cons: "Captain was 1 hour late, then wasn't prepared with a gate when we arrived in Seattle. I got home 3+ hours later than I expected, and I have a short vacation time."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "Friendliness of staff"
Cons: "I booked the flights for both my sister and I and we were never put in seats next to each other"
Cons: "Flight delayed by almost 2 hrs"
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Cons: "Again board from back to front....would have been nice to know to bring headfones with me so I could have watched a movie in my device, usually they play a movie for all."
Pros: "Everything. Specially, the United entertainment thing."
Cons: "No entertainment"
Pros: "Efficient boarding, smooth flight"
Cons: "Seat was hard and uncomfortable, air was stuffy, little fan wasn't blowing enough"
Cons: "Plane change resulted in middle seat in far back instead of aisle originally."
Cons: "I was very I'll and could not complete this flight. Was told by airline to call Kayak for changing date of flight for $50 vs $200 they would charge. Ticket was less than $200. I called Kayak. They said sorry it will cost you $200 per airline policy. Either way, this is unacceptable to me. I will stick with Southwest who let's you change flights on all fares if you use it within one year. So since change fee was more than ticket I just ate the cost. Not happy with UNITED or KAYAK. Won't use either one again."
Cons: "This flight was cancelled and it became one of the most chaotic ordeals to get from Newark to Seattle."
Pros: "The plane was new and clean"
Cons: "The new seats where not very comfortable one crew member was very nice the other two were curt when dealing with the passengers or moving the cart up and down the isle."
Pros: "Iad to Boston on board attendants"
Cons: "Flight timing excellent"
Pros: "I got to fly with friends. It was a short enough flight."
Cons: "You have to pay to use tv, movies, and internet. The tv screen's controls look over a decade old. I hate watching nothing but advertisements so i can buy into United's overpriced entertainment. The plane itself looked and felt ancient. I couldnt sleep to save my life. And the pilots voice was non existent."
Cons: "Staff was rude and it was some what ok"
Cons: "Tried to cancel flight significantly ahead of time due to change in my military duties and was offered $0 because all of the fees and charges far exceeded the cost of the tickets. Very unhappy with United."
Cons: "Sitting in the stuffy plane for two hours before take off was horrible"
Pros: "I liked that they gave us blankets. It was cold when we boarded."
Cons: "I was put into a very uncomfortable situation when we finally got boarded and situated in our seats. I was in the window seat of a three seat row. The two men in the center and aisle seats knew each other and struck up a little conversation during boarding but it was a late flight and I was gearing up for some sleep in my seat. I fell asleep after take off and when I woke up the guy in the center seat had taken his shirt off and nearly had his pants down to his knees. Him and his buddy were both asleep, but half-naked-man was a much more mobile sleeper and was constantly rolling his head onto my shoulder to sleep on which I pushed him off many times. Now, someone accidentally falling asleep on you on a plane is one thing; a half-naked-man rolling his body onto yours is a complete other thing. I couldn't really get him to wake when I was pushing him off me so I was kind of hoping someone was gonna come by and tell him to get his clothes back on and pull it together; that never happened. On top of not being able to keep his own body in his own seat he must have been having a very interesting dream because he was having a hard time keeping his hands off of his private parts. Being a man, I was not incredibly grossed out by this (although not what I want to be seeing when I'm on a flight), but it doesn't make it any less sexually offensive. I don't fly that often but I find it hard to be believe that this could be considered acceptable behavior to be tolerated when paying for a plane ticket. To cap it all off, when we were landing and the flight attendants were roaming the aisles to check seat belts and stuff, no one seemed to care that this guy was topless and touching himself. One Flight Attendant asked his friend (the guy in the aisle) to tell him to "prepare to land" which he didn't do. It wasn't till we landed and the seat belt sign went off that his friend woke him up and he put his clothes back on. They had a good chuckle about it as if nothing happened. Kind of put me out. I took a picture of them in full slumber with his clothes off if you guys want evidence."
Pros: "Flight attendants were excellent as usual."
Cons: "Would love a plug or port at the seat to keep my device charged."
Pros: "All fights.. On time made it home safely Friendly crew both ways.."
Cons: "Entertainment should be easier to access.. And Free!!"
Cons: "Ended up the flight was delayed so united helped me change my flights"
Cons: "Good very systematic"
Cons: "Felt a little cramped. Baby was crying the majority of the 4 hour flight."
Pros: "Faster than walking."
Cons: "Flight attendants going through the motions but rude."
Cons: "The landing was horrible. A lot of passengers were upset."
Cons: "cranky flight attendant. seat back tray was not clean"
Pros: "Streaming in-flight entertainment options are great (using the United app) and the under-seat power outlets are life-savers. Temperature on the trip was nice and the Economy seats were comfortable enough."
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "Plan left early and landed ahead of schedule"
Cons: "Crowded flight"
Cons: "The crew missed 6 rows in their beverage service and when someone in those rows asked to be served they acted like the rows were lying, my row was one of the ones skipped and when they begrudgingly came back to serve us they ignored the Chinese man sitting next to me and didn't bring him anything to drink they also refused to serve a snack when someone wanted to buy one. If I can ever fly other airlines than United I do and this experience confirms why."
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Pros: "Great friendly crew!!"
Cons: "Having to pay for Internet sucks"
Pros: "Definitely can't beat the price, especially for a non-stop flight halfway across the country. I had plenty of room in my seat even with my backpack under the seat. The drink and snack selections are pretty decent."
Cons: "Delayed to start and it took a while for all the bags to be loaded. Once we arrived it took over an hour from the time we touched down to when our bags arrived at the baggage claim. Ended up finally leaving the airport an hour and a half after the time I was originally supposed to arrive."
Pros: "The price"
Cons: "Packed in like sardines. Very uncomfortable seats for a three hour flight. Second time I’ve recently flown with them. Planes both times seemed old inside and I’ve ridden on their nice ones with screens to watch before."
Cons: "It’d be nice to have internet access, whether free or for purchase"
Pros: "Booked only based on the boarding time offered"
Cons: "Hidden fees not disclosed on the Kayak website (carry on bag cost $50 each way and not included in ticket list price) Flight was delayed leaving and coming from Seattle Plane seats extremely uncomfortable"
Cons: "Considering you paid for luggage, no complimentary beverage service and attendants whom expected "team" work to clean the plane, this was the worst example of customer service I have experienced. I travel frequently and very disappointed in Frontier's service and comfort. The space between seats were uncomfortable for a couple of half marathoners. Again quite disappointed and will be avoiding Frontier in the future, no matter the perceived savings."
Cons: "how many hidden fees -- seats, baggage -- could they come up with... well $50 worth!"
Cons: "The flight was delayed over two hours, the crew was pretty nice though"
Cons: "I purchased through early online check in round trip carryon for $70. But there is no record and had to pay$45. At PDX."
Cons: "Misrepresented the price. All baggage costs extra."
Cons: "Frontiers prices might look good upon booking but you are charged for everything. $45 extra for a carry-on, $2.95 for a can of soda, etc... cramped seating,"
Pros: "Seats were about as thin and hard as plastic lawn chairs - not ideal for a red-eye. Attendants were nice but there was basically nothing offered and when my sister asked for a ginger ale she was told it would be $2.75. Ha!"
Cons: "Pretty much everything. I can't believe you have to pay $40 for a carry-on bag. !!!!"
Cons: "The carry on price and a kid crying the 2 hr flight"
Cons: "There was a flight attendant who was rude and microagressive as well as belittling. Her name tag was turned around, but she was white, blond and a bit older."
Pros: "Not a crowded flight"
Cons: "I forgot that you get charged for every little thing. Flight ended up costing more than a standard ticket on a real airline."
Cons: "The flight was delayed about 5 hours for mechanical reasons but other then tat it was ok. But they charge for every little thing, mostly everyone gets upset because they charge you for carry ons."
Pros: "Really competitive price"
Cons: "Flight was 3 hours delayed due to a frontier issue and they kept telling us "only 15 more minutes" and three hours later we still weren't boarded. And they didn't offer us any sort of conselation."
Cons: "delayed so many hours I missed my connection to austin"
Cons: "Very rude young woman at PDX frontier ticket counter. Talked to other passengers and they experienced the same from her. Also ... Was charged an additional 45. To carry on OR check in my bag. That was very rude too."
Pros: "The plane was right on time and got us there early."
Cons: "Very little room for legs. No water."
Pros: "The flight itself wasn't bad.."
Cons: "Random things came up- we all boarded and were about to push back when they made us all get back off for a bag check done by police. Returning flight- delayed 1.5 hours (10:15am flight out of Portland, OR)"
Pros: "Everything but checking my bag."
Cons: "They lost my one checked bag. Still waiting on the next flight to hopefully bring it."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Pros: "Price was good. Can't complain with that fare. Airplane was efficient, the seats were small to allow slightly more space. Boarding was fast and efficient. Crew was very competent, if not the friendliest."
Cons: "Quality of cabin experience. Loudspeaker was too loud. Airline aggressively charges for extras like carry on bags, food and even seat selection."
Cons: "$80 dollars in hidden fees, they charge for cary on, and there was no indication of that when i purchased my ticket"
Cons: "It's ridiculous they charge for juice or soda when all other airlines its complimentary. The tray tables are the size of a 5x7 photo and the seats didn't recline. It was very uncomfortable and I don't plan on ever flying with Frontier again!! There was no entertainment so not sure why that question is even there."
Pros: "Sprained my ankle on an epic hiking trip at Cape Disappointment along the Washington coast. I was slightly worried about my travels through the airport with crutches and my luggage. Frontier pushed me through the airport to make sure I made it to my flight. After a sight bit of conversation with the airline, I was assigned a stretch seat to make sure my injury didn't cause me more pain than necessary. Frontier is always a solid choice."
Cons: "Took a slight bit work/negotiations to get me into a seat that could accommodate my injury."
Cons: "Seats do not recline, Overcharge for a soda $2.00, Charge too much for a seat, No pillow, Night flight and no way to rest. Will not book a flight with Frontier again if I can help it."
Cons: "We had to pay extra for the carry on."
Cons: "Horrible line at bag drop. A representative told everyone to combine lines, and then suddenly opened up a new line allowing people to pass by or skip the entire line. Very frustrating."
Cons: "Attitudes of Frontier employee in Portland , Frontier's flight delay for more than 2 hours caused to miss our connecting flight in Denver . We decided to cancel our flight with Frontier in Portland airports and book our flight to Indianapols with another carrier ."
Pros: "Very friendly crew, quick, efficient boarding, inexpensive tickets."
Cons: "Very uncomfortable--seats don't go back, no built-in adjustable head rest. Tray table was a slat of metal... Which was kind of strange."
Cons: "Flight was delayed by 3 hours. The plane came in and sat at the gate the whole time, and no updates or explanation was given by the ground staff as to the cause of delay or the expected time of take off."
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Cons: "The cabin A/C did. It seem to be working. I was hot, uncomfortable, sweating, and struggling to breathe. I was desperate to get off that plane -'it was stifling! No food or even a glass of tap water unless you wanted to whip out your credit card. Lots of hidden fees -'not really that cheap after you pay for a seat assignment, a carry on bag, a checked bag.... No food, no entertaiinment - 'nothing to rank there!"
Pros: "Nice flight crew"
Cons: "An hour delayed flight just to sit on runway for another HOUR. this is no exaggeration ... look into it!"
Pros: "The flight was on time. Crews were nice. People were also quite nice. Most of the complaints are related to the extra fees on luggage. If you travel without much belongings, this is a good option."
Pros: "Friendly crew. Efficient boarding."
Cons: "Seats don't decline. Extra charge for EVERYTHING other than your body in the seat."
Pros: "We made it safely."
Cons: "When you check in online, Frontier makes it seem as though you must purchase a seat or there's no guarantee that you will have one - even though I selected one during the reservation process. Only beverages for purchase were made available."
Cons: "The Customer service was horrible. The planes are very uncomfortable, ridiculous baggage fees. I Will never fly with them again."
Cons: "Seats were extremely uncomfortable"
Cons: "EVERYTHING WAS OVER PRICED AND DOUBLED, And i tryed too changed my flight because of a family emergency, and was DOUBLED my original ticket."
Pros: "The stewards and stewardesses were extremely professional"
Cons: "I don't like that Frontier does not have staff easily found at the airport to address concerns regarding the flight/delays/luggage issues that arise and if calling them direct there is at least a 20 to 30 minute delay before being able to speak with anyone regarding your issue while you wait on hold"
Pros: "It was the cheapest flight by a couple hundred dollars."
Cons: "The seats were uncomfortable. There was zero entertainment and no free food on a 5 hour flight. There was an extra $30 charge each way for a normal size carry on. This was not apparent at booking. I flied solo so this wasn't an issue, but you have to pay extra to sit together. It's cheap and you get what you pay for."
Pros: "The crew was very nice"
Cons: "The seats were not very comfortable and I had to pay to carry on my bag"
Cons: "$45 EACH WAY for CARRY ON?!? Seriously. I'll never fly Frontier again."
Cons: "Flight delayed by 5 hours. It's okay though. They gave us a ten dollar food voucher to make up for irreparably altering our carefully laid, costly plans. Sarcasm. Terrible service as a company."
Pros: "it was a seat at least"
Cons: "The air on the plane was not working. People over heated as we were landing and they had to call an emergency crew in to take care of the passengers. The airline did not explain the charge for carryon witch added another 70 dollars to the round trip flight. There was no food or drink with out paying for it, including water."