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Pros: Easy boarding

Cons: Food trays left with us for over an hour. Crew too cool , more interested in each other

Cons: Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service.

Cons: Flight delayed, lost our luggage, broke our stroller

Pros: The entertainment was good and that’s about it! The crew was extremely bossy! The aircraft should have been cleaned better. Terrible odors and dirty kitchens!

Cons: See above

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Cons: All of the less than good, obvious!

Cons: I congratulate the KLM crew!

Cons: Crew members in Amsterdam were very rude and disrespectful

Pros: Food was decent. Entertainment was decent.

Pros: The crew was great!

Cons: I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us.

Pros: Was boarded promptly

Pros: Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight.

Cons: Nothing really. Flight was quick.

Pros: Yes

Cons: Best airline

Pros: Comfortable and Clean

Pros: Uncomfortable seats.

Cons: Seats, and helping passengers when they have delays

Pros: Flight was on time

Cons: Very rude crew, I asked for water and I was told to get and help myself

Pros: timing, safety, captain take off and landing

Cons: squeezed chairs like low cost flights luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !

Pros: Air crew was super and seats comfortable

Cons: Everything was super thank you

Pros: The on-flight crew was great, very helpful and friendly.

Cons: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.

Cons: Leg space is horrible!

Cons: Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again.

Pros: Friendly and courteous

Cons: Like that is good

Pros: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.

Cons: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!

Pros: Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals.

Cons: It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible.

Pros: The crew was great and food very good

Cons: The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster.

Pros: Great

Cons: Everything was fine

Pros: Comfortable seat

Cons: Having free snacks

Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself

Pros: Great helpful flight crew

Cons: Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight

Pros: About as good as they come.

Cons: Nothing.

Pros: Nice folks

Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Pros: Food and crew excellent.

Cons: Boarding process delayed as groups 3-6 all lined up together. No air at seats

Pros: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag

Cons: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<

Pros: Food was great

Cons: Smoothly flight

Pros: Quick boarding

Pros: Great service and yummy food.

Cons: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!

Cons: A better breakfast...

Pros: My bag was lost!

Cons: To have my bag delivered

Pros: Departed and arrived on time

Cons: Stop the sardine can treatment of passangers

Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Pros: Check in agent extremely helpful and friendly.

Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!

Pros: todo estuvo muy bien!!!

Cons: el desayuno o como quieran llamarlo es muy pobre

Cons: they must work on quality and price

Cons: Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated

Pros: We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Cons: When its rain we shouldn’t walk to the air plain

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: Nothing

Cons: Everything.

Pros: Nice crew

Cons: Better food, some entertainment, better bathrooms

Pros: Crew was very attentive and professional.

Cons: . The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat.

Pros: Great Crew

Cons: It would have been better had we not had a delay of 50 Minutes

Pros: Nothing

Cons: Proper communication

Cons: Delayed 4 hours on tarmack

Cons: Provide earphones or headphones

Pros: Great entertainment options, best in class

Cons: Earlier food service for more sleep

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: Confort and kindness

Cons: It was too cold

Cons: KLM crew exceed our expectations

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: Flight arrived safely and on time.

Cons: Luggage was terrible. Forced me to check my 1 small laptop bag despite letting others board with duffel bags, then lost 1 of our actual checked bags in the airport for an hour after our other bag was delivered.

Pros: Great customer service

Cons: The seats are really small. Even for people not considered tall.

Cons: Did not honor easy boarding!

Cons: crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird

Pros: Really friendly and efficient crew.

Cons: Seats and entertainment screen.

Pros: Comfortable and Clean

Cons: Entertainment and food

Pros: Yes

Cons: Best airline

Pros: Good crew

Cons: Some free snacks could have helped

Pros: Flight left on time and arrived in Lyon early. Crew was attentive.

Cons: Seat wouldn't go back.

Pros: Crew was friendly, booked seat was good.

Cons: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.

Cons: Great experience

Pros: Very courteous crew!

Pros: Nice attentive crew

Cons: N/A

Pros: Entertainment was plentiful. Impressive library of movies.

Cons: The noodles for breakfast were way overcooked and tasted awful.

Cons: Make sure all passengers can watch movies