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Flight was delayed more than 1.5 hours. Essentially no communication with passengers regarding how long the delay would last or any updates as to the delay.

Clearer signage at Lisbon Airport and more communication about delays

Flight smooth and on-time. Food a joke, crew humorless but efficient. Really a budget airline masquerading as a flagship, but it gets you there.

Overall ok experience as couple feedback: for improvement: 1. The vegetarian food was less and ran out, so many of us didn’t get it. Not all the crew member were polite and could be more hospitable.

The flight was excellent because I chose to upgrade to Business Class. The only negative drawback was because I upgrade, it screwed their system up and they lost my luggage for 2 days, but it was then recovered.

Web site needs improvement Plane was clean and modern Lay Flat beds were hard and not to comfortable (business class )

Overall, everything was fine—the service, the food, and the entertainment—but the boarding process in Lisbon was a total mess. I’m not sure I’d fly with TAP again. It’s absurd to have to pay for good seats at the front of the plane only to board last; the overhead bins above your seat are likely already full thanks to passengers who boarded earlier—even though they might be seated at the back of the plane. I will think very carefully before flying with TAP Portugal again; it seems to me that they need to review their boarding process. I understand the logic of filling the plane from back to front, but the seats at the front are more expensive. Horacio Rodriguez

Boarding was delayed by one hour because cleaning and catering crews did not board the plane in time. Take off was delayed for another 40 minutes because of "rush hour scheduling". Vague descriptiion. My in-flight entertainment system was stuck initializing. The flight attendant indicated that they could not reset it without resetting everyone's system. Overall, a miserable experience.

Better leg room than expected in economy. Nice crew. Adequate bathrooms. Seat cushions a little thin, but recline well and have adjustable headrests. Best value. Liked having nonstop from ORD to Lisbon.

Excellent! Flight left a bit late but overall a pleasant experience.