|Flights Arrive in||Los Angeles|
|Flights Depart from||Portugal|
|Airlines||Finnair, British Airways, Lufthansa, Delta, SWISS, Aeroflot|
Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.
Cons: I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!
Pros: I liked everything !
Pros: everything was good
Cons: Needed a bit more food :)
Pros: Flight as such was good and smooth
Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price
Pros: yes! amazing crew! thank you so much!
Cons: perfect already!
Cons: Took a very long time to empty the plane via staircases. For a 747, I expected a jetway at Heathrow.
Pros: The flight crew was good at keeping the guests informed. Plane was clean. Crew was polite.
Cons: Boarding process felt like Ryanair or Easyjet. The crew kept the lights at full brightness even though it’s a night flight which made it hard to relax.
Pros: Food and flights being on time and ran per schedule
Cons: London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain.
Cons: The entertainment is missing
Pros: Efficient boarding, friendly crew, nice range of entertainment options.
Cons: An economy seat is an economy seat ....
Pros: The flight was on time.
Cons: One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude.
Pros: All great except my seat.
Cons: Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot.
Pros: Crew was helpful, food was good
Cons: Seating could have been better
Pros: We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!
Cons: Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this.
Cons: The seats are not very comfortable for such a long flight
Cons: I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg.
Cons: Ran out of hot water on flight
Pros: Nice new seats
Cons: Was too warm inside the plane. Boarding address was mobbed and not very well managed
Pros: Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee.
Pros: I was offered to check in my carry on, it was nice.
Cons: I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience.
Pros: Crew was kind and gracious.
Cons: Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster.
Pros: Baggage out fast Separate bus for 1st and business
Cons: Cabin was cold Seat not as comfortable as other business classes
Cons: entertainment sound
Pros: Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge
Cons: The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it
Pros: Food on Aeroflot is good these days and the flight staff is very competent.
Cons: Check-in staff on this given day was not at all sympathetic.
Cons: Hostesses are worse and worse. Forget everything you say. You repeat 5 times. All announcements are made so loudly and 3 times (Russian, English, Spanish). Everyone must wake up. It roars so loadly you can’t hide even in headphones. Late for 30 minutes, which is norm for the company. Then you for the luggage for more than 30 minutes. Worst in Europe.
Pros: check in was fast There is free food free luggage one piece a head Blankets pillows slippers
Cons: Food is getting worse than before, though it's not yet horrible Touch screens work very very slowly Only half of the chargers built into the chairs work. No leg room whatsoever
Pros: Excellent service from crew
Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.
Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.
Pros: I wish I found somebody to take me around
Cons: No complains
Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki
Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...
Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.
Pros: Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again
Cons: Lufthansa lost my luggage. Still waiting in my hotel.
Pros: Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!
Pros: Never made this flight, rerouted Around Pakistan
Cons: Y’all could have given some perks or extra miles
Pros: The crew was great and the snacks provided were delicious!
Cons: The plane felt slightly outdated and was pretty loud the first part of the flight
Pros: Very clean cabin, crew efficient and friendly
Cons: The sweet pastry is horrible, please bling back the cheese sandwich/ or similar.
Pros: Cabin crew was extremely friendly, welcoming, and provided good inflight service.
Cons: The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy.
Cons: Lufthansa lost my luggage. Still waiting in my hotel.
Pros: Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that.
Cons: Tell Air Hostess to be polite if any one asking for something it’s part of their job
Pros: Great crew, comfortable seat, good food, and food entertainment.
Cons: Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection.
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