Daily cleaning, installation of cabin HEPA filters on flights from Puerto Vallarta to Oakland
Flying to Oakland from Puerto Vallarta requires at least one layover, as there are no direct flights for this route. The shortest flight duration is 5h 49m.
In the last 72 hours, the cheapest one-way ticket from Puerto Vallarta to Oakland found on KAYAK was with Spirit Airlines for $110. Spirit Airlines proposed a round-trip connection from $249 and Volaris from $284.
Yes, you’ll need a passport to travel to Oakland from Puerto Vallarta.
If your flying dates are flexible, you should consider flying to Oakland on a Wednesday, as we generally find the cheapest rates on that day for this route. On the other hand, Thursday is the most expensive day to fly from Puerto Vallarta to Oakland. For your return ticket, we recommend flying on a Saturday and avoiding Fridays for the best deals.
Puerto Vallarta airport is called Puerto Vallarta Ordaz and the only airport in Oakland is Oakland.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Puerto Vallarta to Oakland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Oakland from Puerto Vallarta is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Oakland with an airline and back to Puerto Vallarta with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Oakland from Puerto Vallarta up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The plane change in LA was confusing & not very clear."
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Cons: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
Cons: "On time"
Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"
Pros: "Crew was nice"
Cons: "Free food"
Pros: "Entertainment selection was nice."
Cons: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Cons: "It was hot"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Pros: "The planes were actually Delta. Comfortable and spacious in economy. Amazing crew at the airport and on the plane."
Cons: "Honestly nothing to improve"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Crew was friendly and appreciative of our business."
Cons: "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."
Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"
Cons: "Boarding was a little confusing with seats not being assigned ahead of time"
Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "Internet, seat."
Cons: "Tv screen, sound ."
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "Service, service, service!"
Cons: "Left 30 minutes late from SLC."
Pros: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Cons: "Kid behind me kicking the seat the whole way"
Cons: "The monitors kept on freezing"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "Buen entretenimiento."
Pros: "Unlike the flight from DTW to PVR, the sound didn't keep cutting out on the video screen, so I was able to watch a movie this time."
Cons: "The last row is always awful. It would be nice to at least be able to recline the seat."
Pros: "The crew was very warm and friendly."
Pros: "Got in 1/2 hour early"
Pros: "They have few movies selection that was good"
Cons: "I like being in a big space faster. And clean good service I"
Pros: "Costmer service great"
Pros: "Boarded quickly and on time."
Cons: "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."
Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."
Pros: "Great service and staff. On time both directions."
Cons: "I couldnt check in online and reserve my seats"
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Pros: "We fly lots of different airlines including Delta. They have really risen to to the top in recent years. Today's flight was great.. helpful crew, decent seats with ample legroom( I'm tall). The snacks were decent for what they were. Definitely keep flying with them!"
Cons: "Boarding was a little crazy but everything in Mexico is a little loco so it was to be expected I suppose. The ramp crew handled things well in the end"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "Kara was really nice to us."
Cons: "Noisy plane."
Pros: "Flight all left on time and actually arrived early. Nice to have free movies, shows, etc. Good selection of current stuff"
Cons: "Seat spacing width is too narrow. Knee room was good as we had an exit row."
Pros: "Crew worked incredible well with all the passengers that lost connection flights."
Cons: "Same thing, flight was delayed about three hours."
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Delta employees knew what they were doing in PV"
"In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!"
Pros: "Flight on time and professional crew"
Pros: "This was my first time flying with this airline and it went above expectations!!"
Cons: "It was fantastic!"
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"
Pros: "Crew amazing, food really good, I just had a better experience because the lack of leg room, my 3 years old was hitting the next seat so the lady totally ignorant and mediocre was arguing with me."
Cons: "Change people seats when they are very picky"
Cons: "Nice on time"
Pros: "Flight to Mexico City was good"
Cons: "The staff at the gate for the flight to Detroit sent us back to get our immigration forms without giving us our boarding passes. This forced us to miss our connecting flight to Detroit and delay our arrival by 7 hours. Awful experience."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Cons: "Good flight and right on time"
Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"
Pros: "The food given during the flight was appreciated and the flight crew were nice and attentive."
Cons: "Our baggage was misplaced but we were told it was lost. Then they found one bag and said the other bag didn’t make it on the flight. We waited for 2 hours for the one bag that they said wasn’t lost to be brought out to baggage claims office and then we realized that the bag that was reported lost was actually the bag that they found. I went to update the list baggage report and the lady took one glance in the system and found the additional bag that we were told never made it on the flight in the baggage claim office after all although another baggage claim representative said it was missing 2 hours prior."
Pros: "Very friendly and helpful"
Cons: "Choice of music and movies limited."
Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Cons: "Everyone is so rude, they don’t care just a number to them."
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."
Pros: "Great,,, attitude,,,"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "Good attention"
Cons: "Will never fly with Aeromexico ever again"
Cons: "difficult to turn off screen"
Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"
Pros: "Everything. Flight was great."
Cons: "That delta operated the flight back to NY"
Cons: "Great service , on time and luggage delivered before I arrived to the carousel"
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Cons: "I document my suitcase they opened and stolen my clothing"
Cons: "5 hours delay and the did not give us a clear explanation"
Cons: "The flight got delayed an hour and the ladies never gave us at least a curtious call to let passengers know that the flight would be delayed and people had to constantly go ask about the flight and they also didn't let us know where to find our baggage at the end of our flight"
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Cons: "I didn't like that Aeromexico didn't want to change my flight I had an family emergency and they don't care they just told me they cannot change my flight at all"
Pros: "The works at AeroMexico where all very courteous and professional."
Cons: "The food could have been a bit better but I have had far worse on flights."
Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."
Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"
Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Cons: "Everything about the flight is good"
Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"
Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."
Pros: "Enjoyed. The food, clean and spacious plane and friendly fight staff."
Pros: "very helpful flight attendant crew"
Pros: "I loved being able to watch movies and they also gave us a meal. The time on the flight flew by."
Cons: "There's was not anything I did not like"
Pros: "Check in was fast and with attention and good information about connections"
Pros: "Loved the service and great to have a complimentary meal provided. The airplane and seating were comfortable and in great shape."
Cons: "I don't like assigned seating, I prefer Southwest-style boarding. Gate area at LAX was very crowded and multiple boarding flights were intermingled."
Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."
"Slow and cumbersome boarding. Failed to properly organize the waiting line"
Cons: "Offer something to drink"
Cons: "4 h delay"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Cons: "That they would have let my parents actually fly."
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Pros: "Need remplace the seats and need more space"
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Pros: "It was ok."
Cons: "It was ok."
Cons: "Free snacks and beverages"
Pros: "Great crew"
Cons: "More comfortable seats"
Pros: "The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence"
Cons: "You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM"
Pros: "The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff."
Cons: "The plane itself was uncomfortable and would prefer complimentary snack or beverages."
Cons: "El equipaje tardó mucho en salir"
Cons: "Late and slow boarding, last minute gate change"
Pros: "volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg"
Cons: "The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Cons: "Never booking with this airline again."
Cons: "luggage waiting time and boarding"
Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Cons: "The flight was delayed one hour both ways. The gentleman who checked me in was absolutely awful. He was rude and argued with me over the weight and height requirements, despite his colleagues assuring him my carry on was meeting the requirements."
Cons: "Not having to walk in the rain to terminal"
Pros: "Nothing to like. Crew was unprofessional, rude, and no comfort in the flight."
Cons: "Everything could be better. At least offer compliments coffee/sodas instead of charging for every little thing."
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Pros: "The crew was helpful and professional. The plane was clean and orderly."
Cons: "The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness"
Cons: "Was late!"
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Cons: "That it wasnt a real ticket and i had to buy one at the airport. Help was useless and everyone pointed fingers at each other. If volaris made a mistake that is irrelevant... i gave my money to you guys not them and you as a middle man did not live up to your part of the bargain"
Cons: "There was no food or entertainment on this flight."
Cons: "No real food"
Pros: "I did not get a reservation number when the flight was booked. I was not allowed on the plane. Randy"
Cons: "Refund or credit"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Nothing nothing"
Cons: "They sold my ticket to someone else even though we were in line for 3:1/2 hrs no explenation just ignorance and they dont care i will be filling a complain with consumer rights its just not right why should they get away with corruption"
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Cons: "El abordaje en La Paz, fue eterno, súper lento ."
Cons: "On time...smooth flight...thank you Volaris"
Pros: "The crew was very nice and attentive."
Cons: "The flight was 2 hours late. It took too long to board once it started. We had to take a shuttle to another building and stand and wait for 20 minutes in a line on a ramp. No option to purchase a sandwich on the plane, nor real food options in the terminal"
Pros: "the timing"
Cons: "baggage limits"
Cons: "The stewards in the plane seamed angry and not speaking Spanish you are on your own.... and 5 hrs and nothing.. no tv no snacks not even water offered.... very sad.... was on a 1 hr flight on interjet and was offer sooo many things for free... I will not be using volaris again...... Just felt like I should not be there"
"The staff is very nice."
Cons: "Frontier “recommended we cancel” our flights in order to change a date, EVEN though they have a “flexible cancellation” and “no fees to reschedule”. In turn they canceled our flights home, provided us with a credit that wouldn’t even cover our flight, and then provided the WORST customer service I have ever been apart of. The supervisor was incredibly rude. I was provided a $140 ticket credit (less than half of what I paid) and am will probably never use it. Very disappointed"
Pros: "The seats were surprisingly comfortable and the flight crew was nice."
Cons: "Boarding was awful and the ground crew was extremely unprofessional but nice. The plane was filthy. It hasn’t been cleaned from the previous flight."
Pros: "Boarding was on time and very smooth. We departed and arrived right on time as well!"
Cons: "The seats were somewhat cramped and a bit uncomfortable."
Cons: "Very uncomfortable seats, they nickel and dime you for everything. You’re better flight America or United unless you plan to fly with the clothes you have on and a very small carry on."
Pros: "Plane was comfortable and clean"
Pros: "Check in was a breeze. Staff at counter were very friendly."
Cons: "I gave food and entertainment a1 only because we did not purchase food and there was no entertainment on this flight. Seating was good because we were upgraded to Emergency Exit isle so we hD extra leg room. They did not take off on time due to still loading luggage but made it up in the air."
Pros: "Crew was helpful and friendly"
Cons: "Size of seats, cleanliness of cabin, nickel & dime every little thing. Would have preferred a blanket price that was fair & including paint of seats.there is a big difference flying on Delta, Spirit, and othe airlines. We were not impressed. Basically it was a bus that carried us to our destination."
Cons: "I had surgery on my shoulder a week prior to our flight. I needed preboarding .. even after talking to the gate attendant they still failed to notify me and other passengers that need pre boarding .. I got bumped around by several people. The seats were very uncomfortabl, no entertainment, prices were high for in flight food and beverages. I will never fly Frontier"
Pros: "Direct flight is great. Price very good if you Don’t need to bring luggage ."
Cons: "Uncomfortable seating. Long flights would Not be good"
Pros: "Friendliness of staff"
Cons: "No water passed out"
Cons: "Paying for every little thing. I thought it was the cheapest but after PAYING for carry on it was an expensive ticket."
Cons: "3 hour delay because you can’t close the cargo door"
Pros: "Affordable, and the seat though firm are surprisingly comfortable. Crew very friendly"
Cons: "Charge for everything."
Pros: "Great customer service checkin they were very kind and patient"
Cons: "the seats are not very big"
Pros: "Very nice"
Cons: "Did not like that you get a good price on your flight but have to pay for every little thing!"
Cons: "I fly Frontier all the time and the past three flights my flights have been delayed. Thus causing me to have to change my pick up accommodations each time. Officially done with this airline"
Pros: "You made a huge mistake by purchasing horrible seats and then trying to cram people tighter for profit ... I try not to fly Frontier anymore ."
Cons: "The direct flights"
Cons: "Staff was rude"
Cons: "We landed and had to stay in the plane at the gate for over 30 min. They said they couldn't get the jet way to work. Really stunk, because was a late flight."
Pros: "Lower cost, but sacrifice comfort and amenities, flight attendants fine"
Cons: "Sat in row 26, nothing except bare bones service"
Pros: "good value and on time"
Cons: "seats did not recline and were tight we were seated in seperate rows checked luggage was expensive"
Cons: "All the passengers and crew had to wait in Trenton while one man gave a half hearted effort to clear snow and ice from the passenger ramp. We would have been there for two hours if I had not spoken up. Once I did, they brought a replacement ramp that did not have snow on it. It is not nice to advertise to us about your credit card on a loudspeaker that is supposed to be used for safety and emergency announcements. You wake us up to hear an ad??!!"
Cons: "Past flights that were delayed and most recently turned away with a 2 year old due to their overbooked seats I couldnt travel with my niece. I am disatisfied with Frotier even with rescheduling the flights were tripple the cost of what I spent in the first place and they would not even apply the credit I used with my ticket I paid for. All this happened and I no longer wish to fly with frontier anymore."
Cons: "Not even a soda or a cracker for free on a four hour flight. Straight back seats not comfortable, no leg room at all."
Pros: "First 3 rows"
Cons: "The pesty flyer with the fedora."
Pros: "The flight was on time. The seats are close, but comfortable for a short flight."
Cons: "Everything is extra, luggage, carry on, seat selection, soda."
Pros: "If you have ever flown Ryan air ,this appears to be the American version."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Cons: "I dont even know why you are sending me a survey of a flight i didnt even have... Plus, you didnt send me an email to let me know that the flight was canceled, i realizado that once i got to the airport... you should do something about it"
Pros: "The crew and airport staff were pleasant."
Cons: "No complimentary drinks or snacks $40 to check one bag Checking in for Frontier was chaotic and time consuming at PVA airport. This is really not a money saving airline due to the fact they charge for bags, carry ons, snacks, drinks including water. Will not fly with them again."
Pros: "Not much to like except price"
Cons: "Seats are pretty bad. I paid for their best seat which is just economy. Not enough room side to side. Planes can run late in the winter. If you have a flight from the west coast to the south you may still end up delayed for hours. If you get a deal on a short flight frontier is decent. If you have a long flight then I would completely avoid this airline."
Pros: "Smooth flight. Kind efficient staff"
Cons: "Extra "fees""
Pros: "Boarding was fast and easy. Flight attendants were top of the line ! My most enjoyable flight ever. Entertaining and clever announcements had the passengers laughing. The pilots landing was so smooth I didn't even notice we were on the ground at ORD ! Frontier is now my number one when traveling ! Thanks to the excellence of the crew on Dec 09th Frontier Flight 84 from PVR to ORD !"
Pros: "Over all there was nothing to complain, you get for what you pay for. the Plain was good and clean, the Staff where friendly and helpful."
Cons: "I do not like that I have to pay for my Carry on bag, charge me up front when I buy the ticket."
Pros: "Fare is very reasonable ."
Cons: "$40 charge for carry on is a bit much. I tried to add online but would not work. Charged $40 at ticket counter."
Cons: "You charge for everything, even for picking my own seat. Just tell me how much it will cost to fly from point A to point B, and I'll decide whether I will chose you or someone else."
Pros: "The crew were very nice and the plane was clean."
Cons: "Sitting on a thin veneer of fake leather with no padding for 3plus hours was awful. We probably won't fly on frontier again."
Cons: "Seats have very thin padding and very hard. Zero entertainment and the seating areas are too tight to open up your laptop (to watch a movie) When I added my baggage costs (carry on bags are charged too!), and seat selection costs, the total airfare wasn't cheaper than other, more comfortable flights!"
Cons: "Most uncomfortable seats ever"
Cons: "it's 2 am and we're still on the ground in Denver. maybe we can get a free bottle of water?"
Pros: "The crew was very nice"
Cons: "Overall it was a great experience"
Pros: "Once the aircraft arrived at the gate, the crew efficiently loaded the people onboard, and we left very quickly"
Cons: "The fact that there were no updates, until the departure time was exceeded. It was apparent that 1 hour prior to the delayed departure, when the aircraft was not there, that it would be delayed. But no announcement was given to people waiting until after the 2nd departure time, and by that time people were pretty upset."
Cons: "More delays this time for gas. Sat at gate for 45 minutes after boarding. Doubled flight time essentially. No fun at all."
Cons: "Everything. Seats were very uncomfortable. Food selection was terrible, could not buy anything I liked for my 5 hour flight that turned into a 9 hour flight. Treatment towards passengers after having to fly to another airport due to weather was horrendous. We had to sit on the plane for two hours and was not offered any food or water until 10 minutes before take off."
Cons: "Delayed until 3 am"
Pros: "Finally got to Las Vegasbad"
Cons: "Bad service by gate agents, they did not know what they were doing"
Pros: "not much"
Cons: "fees for everything, new plane but hard seats, no screen, tiny useless tray tables, and flight was 2 1/2 hours late. the fees were the worst part, however -- next time I'll factor in an extra 100 bucks per ticket when I'm comparing prices to cover all the fees."
"I think it is lacking some normal customer service like free water and wifi."
Cons: "It was a lovely flight"
Pros: "On time great flight!"
Cons: "Always more FREE leg room!!! You"
Cons: "Only book two people per side"
Pros: "Quick fly out and touch down."
Cons: "More room for legs, and more room for torso."
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Pros: "That I didn't die"
Cons: "That the number 2 engine almost vibrated every bolt off the plane just after take off, that I was supposed to be landing in Oakland at 11:30 but didn't get there until 2:00 am."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Cons: "I have been flying since I was 5 years old. THIS WAS THE WORST flight (experience) thus far! Flight and boarding on time, BUT THE MOST ANNOYINGLY UNPROFESSIONAL FLIGHT CREW took over once on the aircraft. This made the uncomfortable crampped overpriced for what you're not getting flight a nightmare. There was horrible turbulence as well, which the airline is not responsible for; However our captin did'nt address the passengers at all. And the completely UNPROFESSIONAL rude chatty and hard to understand screeching non english speaking voices from two women kept coming over the speakers disrupting what little peace one would try to focus on while being jolted around like on a rollercoaster. You some people were ACTUALLY motuon sick, scared, and nervous BUT they didn't stop talking long enough to notice. I only noticed the men working with passengers to maintain some calm by displaying professionalism."
Cons: "After flying a dozen times with a suit bag and a backpack that fits under my seat, I've never had a problem The lady checking tickets gave me an ultimatum, either you fit your suit bag in your backpack, or you have to pay $59 for a carry-on bag. No ticket checker has ever said this to me in the past. She was rude, direct and didn't leave me with any other choice. She ignored me after she gave me the ultimatum, while I'm asking if this was a new policy. She gave me the cold shoulder. I was very frustrated, luckily the suit bag fit in my backpack. Then when I got on the plane there was so much space in the overhead bins, so I took out my suit bag and placed it in an overhead bin while the crew was watching. The crew didn't say anything. Your teams need to be more persistent with policy."
Pros: "When I checked in the website did not indicate any seats had been assigned, nor were any available. But when I went to print boarding passes, my whole family had been assigned seats in the row across. What a nice surprise. Dropping luggage at BWI was really smooth, and attendant printed out boarding passes for us."
Cons: "Crew constantly announced for people not to congregate in the aisles waiting for the bathroom. Suggested people wait in their seats until the bathrooms were available, but this does not work unless you give people numbers, and call them up by number. Also, there is no forward indicator when the rear bathroom is available. Seats were miserably hard for a nearly 6 hour plane flight."
Cons: "I've read bad reviews about Spirit airlines, but I was on a budget and decided to take my chances. It was a very small plane, which meant tight quarters during a 4.5 hour flight. I have a disability and deal with chronic pain and usually need to carefully plan out long flights so I arrive with minimal pain, but the seats were very small and moving about the back cabin was impossible. When I asked for a wheelchair I wasn't granted my request right away because I was told I didn't register online. I've always requested a wheelchair when I check in with major airlines when I arrive and have never been given a problem. Also, I didn't realize checking baggage would cost so much! No wifi available a very turbulent flight and they even charge for water. It wasn't the most horrible experience, but if we pay for a cheap ticket, expect substandard service. This will definitely will be my last time with Spirit Airlines."
Pros: "1) Friendliness and openness of the crew 2) good legroom (we paid extra for it)"
Cons: "1) web site charged our credit card to check a bag, but at ticket counter the agent insisted there was no record of this. We had to pay again to check our one bag! Now, we have to pursue a refund. 2) boarding pass was unreadable by the TSA scanner. 3) ticket agent didn't know the seating on the plane; insisted that we had reserved a window seat, which proved false. 4) seats very uncomfortable; no lumbar support. 5) surprisingly costly baggage fees, which erased the initial ticket price advantage. 6) $9 club name is misleading -- sounds like it costs $9.."
Cons: "Waited two hours for both flights, but wasn't surprised. Will be using a different carrier on any future flights, the savings were minimal considering all additional charges and delays."
Pros: "Some of the Spirit crew did try to assist me and the other passengers."
Cons: "I was unable to check in online and when I tried to use a Kisok I was told to talk to an agent. i waited in a very long line, was told I might not make it and that they wouldn't hold the plane for me (or the five other people who had the same problem as me) but if I made it through security in time we could. When we all made it to the gate they closed the doors and wouldn't let us board even though we were there before takeoff. (One girl was even there before they closed the doors and they wouldn't let her through. Spirit changed our flights to the next available plane (11hours away) for no charge but I bought a new plane ticket with another airline."
Pros: "Smooth ride. Got in exactly on time. Extra comfortable seats (big front seats, row 2)."
Cons: "The cheese on the cheese board is really low quality. Some of the worst I've tried ever. I think they could improve the quality of some of the snacks to match the nice liquor they offer. There should be outleast at least if there is 0 entertainment offered. Since absolutely no wifi or entertainment is available, obviously we are relying on our handheld devices for entertainment on this long cross-country flight."
Pros: "Captain made up time"
Cons: "It was ok"
Pros: "Departure was on time, Flight was pretty smooth. Arrived & landed a few minutes early, but had to wait/taxi for from 11:12p -"
Cons: "Kois was not working. So machine printed out a ticket that said see agent. We proceeded to a sign that said Agent Assistance & stood in line. Waited in line for about 15 minutes, then an agent announced we were in the wrong long & to stand in a different line. We and other Spirit customers experienced the same treatment, very rude & no positive spirit from Ticket agents. We were in line for an additional 30 minutes before we were called to receive service, get our boarding passes. We were not Preassigned seats & had to proceed to the gate counter to get our seat assignment, but there were no Spirit Agent present. There were about a dozen customers waiting in line but was not serviced until towards the end of boarding. As a executive manager of a non-profit organization I had to be observant, & not once did the 2 female agents smile or seem to be happy to assist their customers with enthusiasm. When we entered the plane, the first male flight attendant did not even acknowledge us & several other passengers as he was on his phone texting. The value of Spirit was definitely NOT experienced today."
Pros: "Other than my issue, Spirit airlines was a pleasant to fly with. Comfortable, good crew."
Cons: "I didn't like that I had to pay for a carry on - since I had a roundtrip flight, not only did I have to pay a $60 fee for a carry on, but I had to do it twice. That cost me twice than the flight ticket itself. Normally flights allow for one personal item, which I had in the form of a backpack, but I also had a carry on, which carried the rest of my clothing since I've been traveling around the States. It would have been nice if the airline included the potential cost of a carry on when I purchased the ticket rather than surprise me with two $60 fees for my one carry on bag."
Cons: "We boarded the plane, then de-boarded, then delayed 4x, and finally the flight was canceled. The crew did not have space on any other flights so I was unable to make the wedding on time. The airline has not refunded the ticket by instead offering a $50 voucher for next time. That doesn't even cover the cost of the flight!"
Cons: "The fact my flight was delayed, they wouldn't let me check in after their computers froze at the airport and caused me to miss the one hour before cut off time limit to check in. They made me take a different flight the next day and charged me a $25 fee to do it all because they wouldn't check me in and therefore had to miss my flight. The fee for having a carry on bag is redic since they have the room like any other plane for it in the overhead compartment. My new flight the next day was delayed also (over 3 hours) so I took another flight so I didn't miss my event. Spirit then cancelled my return flight days later because I skipped the outbound flight, they auto cancel all of your future flights. So I then show up in the morning to the airport not knowing they cancelled my flight, they don't tell you in any way, stranded and told I have to buy another ticket back for almost triple the price. The story goes on and on, absolute nightmare. I wish I would have known or gotten a refund to ease the blow."
Cons: "I would strongly consider adding warnings regarding spirit's iperation; I experienced 5 plus hours of delays on oak to lax flights; they aren't communicative, have horrible customer service and absolutely refuse to acknowledge they failed to meet even a minimum standard of care. One thing to have delays due to weather impacting all carriers; in this instance on both days all spirit flights were late, no other carriers impacted. I rarely respond to this sort of prompt but I fully expext at least a refund of my fare."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Cons: "When buy through kayak link it takes you to the spirit page, where there's no spot to put in get TSA Precheck. When do all through phone, the boarding pass on the screen doesn't actually scan - only airline in the world where you still need a paper copy. After 50 mins in security line, the phone bar code didn't scan (can't use phone for spirit). Had to leave to get a paper boarding pass. Missed flight. I fly at least once a week every week. Have never missed a flight in my life (probably bc I had never flown with spirit before). Missed this flight! No refund, no airline credit (even if I got the airline credit I would let it expire to avoid flying with them again). Literally worst user experience I've ever had with an airline."
Cons: "My plane got cancelled and moved to the next day which caught me to trouble since it was out of my plan and i got no offering of hotel or transportation from the airline."
Pros: "Nicole at Spirit corp who reversed the charge."
Cons: "Kayak didn't mention the luggage charge at all. Then Spirit didn't send me the required email though I called twice so by the time I got it the charge was fifty BOTH WAYS. I got that reveresed by corporate but the ticket counter people were AWFUL and uncaring and not just to me. Everyone in line was saying they would never use Spirit again. One woman was charged eight dollars to get a seat next to her toddler! Awful gouging airline. It costs one hundred dollars if you don't know and bring a suitcase to the plane without paying days before!"
Cons: "Plane was downgraded last minute and because there were less seats about 40 of us had to be re-booked on a flight out the next day. They comped hotel + food + cab expense and gave a voucher for a free ticket that had to be used within 1 yr, booked within 60 days. But it was overall shitty experience. When I went to use food voucher the next morning in the airport Coffee Bean they told me they didn't take them. And the hotel wasn't too close to the airport so more time spent in cab plus the hotel was sub par."
Cons: "My Luggage was 10 pounds over weight and I was forced to pay an extra $55 on top of the 50$ I payed for my bag. The attendant placed a Red Tag on my luggage stating that the bag was "Heavy" when getting my bag from the baggage claim I noticed that my handle on the side of my luggage was completely broken, as of a worker tried to grab my bag only from that handle! Which would be wrong still on the Red Tag placed on my bag States you should pick the bag up while bending your knees! This is not a cheap bag!"
Cons: "No complimentary drinks, snacks, or entertainment. Even on a 4+ hour flight, the most they could offer me was a cup of ice. No water, juice, soda, pretzels, peanuts, etc. If you wanted ANYTHING, you had to pay for it. Also, they charge $55 to bring a carry on and $50 to check bags. On both departure and return, I tried to do self check in at the kiosk, but error messages came up both times (despite accepting and charging my credit card) telling me to wait in line to see a cashier. So trying to take initiative and doing self check in was a waste of time and I still had to wait in line afterwards. Very dissatisfied with my experiences on Spirit Airlines. Flight was also late to take off, but there was no announcement revealing to updated expected time of arrival."
Pros: "We showed up to the airport for a flight from Oakland to LA and the agent notified us that our flight was cancelled. This was on December 23rd, and they told us they could put us on another flight on December 25th! We were returning on the 26th so that was entirely unhelpful. They said the reason for the cancellation was weather in LA. But none of the other airlines were having any issues with their flights. We were flying at 9am and there was rain in LA at about 7pm. They offered to refund us, which we accepted. I was expecting to have to harangue them to actually get our money back, but the refund came through unprompted about a week later. We did not get reimbursed for our cabs to/from the airport, or for the cost of driving to LA."
Cons: "We spoke to multiple attendants, during check in and during boarding, many of which advised us incorrectly. During check in, we asked a Spirit employee if our bag was considered a Personal Item since Spirit charges for carry ons. They advised that we would be fine, and that since it was our only item it would count as a Personal Item. Perfect. Then we finally board the plane and it turns out our only piece of luggage cannot be considered a personal item and demanded we pay $65.00 for the carry on. The fee itself is not the issue, the misinformation is my main complaint. Had the original employee told us the correct information, we could have checked the bag for $55 during check in, instead of $65! during the boarding process. Not to mention it was unnerving holding up the line to board as I fished out my wallet. Anyways, better communication is definitely needed at Spirit Airlines."
Cons: "I got this ticket thinking that it was the final price. I got to the airport, the counter folks were very un-organized and un-attentive, took a while to get to the counter. Then was told i have to pay $50 for checking in my bag, otherwise will be $100 at the gate!! Not wanting to miss the flight i did not argue and paid and went to the gate. I had no idea that the charge was this high. At the gate and in the plane there were many passengers with the same bag as I had!!!! The counter people did not tell me i can take it the plane, they forced me to check the luggage in :-( First and Last time on Spirit airline for me!"
Pros: "The crew was always attentive and responsive."
Cons: "It was very difficult to check in on line. it took me over one hour. Wanted to get my sits and when I took the option there was no sits to select even when paying for it. I checked my carry on and I kept having the offer to be part of the club to pay less for my carry on. I did not want to use the option but I keep being sent to that side. The same experience I had when tried to check in in my flight from Oakland to Chicago on Friday. since the web site did not let me check in I had to check in at the airport. There was an accident in the freeway and I ended up losing the flight from Oakland to Chicago because the website did not let me check in the night before. We arrived 45 minutes before the flight and they have the policy to check in 45 instead of 30 minutes before the fight like other airlines. We did not even get options or credit. We just had to buy another flight. It was a nightmare."
Cons: "When I see one bag per person, I assume it's like everywhere else and you have a personal item and one bag. So I had to pay $55 for my tiny suitcase to come on. Had I known, I would have packed differently. It got me so upset that I started to cry. Yes, I probably did not read carefully. But am I the only one to whom this has happened? I should have flown tried and true Southwest which does not nickle and dime you. Will know better next time. In all the trip cost me a lot more than I would have had I gone Southwest with a slightly higher fare."
Pros: "That there was a Virgin Loft flight club in the terminal, only used it because of the Spirit delay"
Cons: "Front counter is rude. I don't know if they just had a front counter person having a bad day but I've never experienced that with any airline. Then there was a flight delay of a minimum 2 hours due to a bad windshield? Great keep us safe, but good luck with finding someone at the gate or a service counter to give you an explanation of why it's delayed. Instead just wander aimlessly around the terminal looking for a Spirit employee. I then went to the Spirit website and it shows the flight as "on time", really?? At least give me an app or website that's accurate so I don't have to sit in front of the gate for 2 hours. When booking through Kayak there is no mention of pre-purchasing checked baggage so I was stuck with a $50 fee at the ticket counter! This is definitely not the "low price" airline unless you truly "travel naked". Save yourself some grief and ignore Spirit as a flight option."
Pros: "I was quite surprised at check-in to find that checking a bag cost $50 and a carry-on was an additional $55. I travel frequently and usually the first checked bag is free or $25, and a carry-on is free. I booked on Kayak and didn't see any notification that your additional fees were so much higher than the industry standard. It appears that your business model is to attract clients with low prices, then hit them with hefty additional charges at th airport, when it would be difficult for them to change plans. It worked this time, but I will never fly Spirit Airlines again. I suggest that you reconsider the way you treat your clients."
Cons: "I understand that Spirit intentionally gives minimal additives and services but I feel they can be a lot more transparent about what they do and do not provide. I felt very uncomfortable on my trip back for the following reasons. 1. Tray table was half the size as a normal tray table. I was trying to do work on it with my small computer and it kept falling off and into my seat mates lap. 2. There was a flight attendant named Duron who made a few comments that made me feel very uncomfortable. I felt he was inappropriate. When collecting trash he walked by my aisle and commented to the person next to me (he was reading the New York Times), "Anything about Trump, or Kill-her-y, Killary, Hillary in there?" And laughed. I was shocked that someone, especially a professional at work would say something so volatile and frankly, violent. On his second round he again came by and asked if "Trump was in the paper and worth reading. Killary in there? You can guess who I am voting for." While people in the back row laughed and the man next to me nervously laughed. I felt very uncomfortable and felt he was inappropriate. I plan never to fly Spirit again after this experience. I hope that you can address this issue with your quality assurance team and to Duron. It can't continue. Thank you,"
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Cons: "The staff was rude from check-in to on the plane. The charge for my suitcase and weight of bag was ridiculous and never have I ever paid that much for a suitcase. My bag came back broken and open and I am missing few things from that pocket. I am very disatisfied with your team and my customer service and extra fees. I will never fly your airline again and could have definitely flown cheaper with a different airline. I believe you should put in bigger and bold type that people can not include purse as carry on and backpack because I had to put my purse in my bag to check it which meant my bag weighed more costing more. My flight was more than an international flight which is absurd. Your website should disclose that information more clear."
Pros: "I am Physian, I arrived at Oakland airport at 1pm for my flight at 1:47pm, I could not print my boarding pass because of a stupid policy that states 45 minutes is the cut off. After a humble plea to the staff who were really sooooo rude especially the supervisor Maria, they told me there is nothing they could do. I was so disappointed cos I was meant to be on call. I had to but a last minute one way ticket with south west that was boarding in 25 minutes. ...experience was like night and day, better and more courteous staff. Anyway,I will never fly Spirit again. It's not worth it."
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Cons: "After realizing how much extra I was going to pay for "buying" my seat, boarding pass, and my luggage, my checked bag weighed 2 pounds over. Well, there's another $25. I was pulled for a second security check which I guess I can't blame Spirit for but only after getting to my destination tonight did I realize that something fell out of the bin when the officer took my things to scan it again. Good bye cute make up bag. The flight was delayed and the gate changed several times before we actually boarded. Seats were very crowded and you had no room to move. Thank goodness it was only an hour flight."
Pros: "Going to Oakland and back to Chicago both flights delayed by two hours and one hour"
Cons: "This trip was lousy. The ticket taker called everyone up to board 45 minutes early and the plane wasn't ready to board. The on board process was lacking in courtesy. The seats are WAY too narrow. I had an aisle seat and the stewardess knocked me in the head every time she passed which was over 30 times. The pilot announcements left me concerned for my safety. The flight attendants were required to yell annoying advertisements for 15 minutes even though the flight is only 75 minutes. And some weird teen sitting behind me kept putting his head between his knees and head butting the back of my chair. Flight crew couldn't care less. The best part of the flight was getting OFF!"
Pros: "A good male flight attendant whose name started with M."
Cons: "I arrived at the airport more than an hour and a half before the flight. The wait for check in was incredibly long. It appeared that there were 5 employees at the counter but only 3 were checking people in. The TSA line was also very long and when it appeared that I was going to miss the flight, I expressed my concern to a Spirit agent who referred me to TSA who referred me back to Spirit. We were told we'd be re-ticketed at the gate. Finally, a large group of passengers who were in the same situation just moved to the head of the TSA line explaining our situation and enduring hostility from some of the other passengers. The gate was far away and I'm not able to run. The plane was held for us but the experience was MISERABLE. Spirit needs to have adequate staff to check people in and needs to press TSA to do the same. I've never had this experience on any other airline and I travel a lot and have for decades"
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Pros: "Preared to book replacement flights and hotel and food vouchers with 8 airline personnel ."
Cons: "Inefficiency, lack of communication and computer problems make this a horrible airline to use."
Airlines flying from Puerto Vallarta to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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