Flight was fine. Only thing was flight was delayed nearly 2 hours. Flight was originally scheduled to depart at 7:50pm but didn't depart until 9:50pm. I got home around midnight. It was later than desired and I had to get up early next day to take kids to practice. I have noticed that last flight of day on West Coast for Southwest always tend to have delays.
Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.
Seated at front bulkhead for a smidge extra leg room away from home and on flight back home. Away crew was very proactive about assuring our carryons had space close behind us (because no seat in front of us our personal items had to be in a small bin overhead). They actively required passengers place overhead luggage on its side so more items could fit in bins. Home crew made no such efforts. I had to struggle back rows to get overhead bags upon landing, no crew help then either, and some disgruntled passengers as I and others retrieved our bags. There was a system that worked pretty well. The home bound crew just didn't feel like working.
Flight left on time and was early landing. Seats not comfortable and not enough space…
It would have been better if the flight was on time
No wifi, seems to be very common with Southwest currently. Everything else was normal.
Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
The flight was late. The crew was rude. There was no food. Cramped and uncomfortable. Nothing about this flight was good.
It was just okay, no frills, basic transportation with no luxury. No screens on the seats, no water or drinks on a short flight. Full flight but at least it was on time.
Three delays that got us home hours later than expected.
Very terrible/ never will I fly this airline again. Poor service in the plane. They cancelled a flight without booking another. All the way around it was too awful.
No healthy food choices. There was no in flight entertainment .
I was disheartened that AlaskaAir would not accept my service dog and not only was I not able to have him on my lap for my anxiety but they charged $100 and made me keep him in a carrier - zippered up so not even his head was exposed. This is a disservice to people with disabilities and will never fly with this airline again.
accommodating myself, my dog and crate when the flight was delayed multiple times
Always excellent. Love that this airline never charges for carry on luggage and the flight attendants always with a great attitude. Thank you Alaska Airlines 😃
everything was good but due to some sort of issue with the alaska airlines app we were not able to verify our passport info, event thought we uploaded all the info online at home before we left for our trip. Upon arrival at the airport LAX for departure we were told we still had to check in with the desk and this put as well behind the amount of time needed to safely make our departure flight. This was a major inconvience and a big stress on our family. We almost missed our flight.
Seats were not allocated until we arrived at the boarding gate, My children were split up and sat seperatley to both us parents. 1 a 13 year old girl.
If you change a gate number while customer is at the airport, you should let your customer know. You also assigned my seat to someone else, and again, never notified me about that. Your flight attendant seemed annoyed at having to find me another seat. No apologies for AA doing any changes.
Our flights were delayed by almost three hours, which threw a wrench in my plans.
It was good. Friendly and helpful staff and the flight on time.
The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.
DL486 could not get to the gate due to jet bridge malfunction. We moved gates. The connecting flight of LAX to MCO was not communicated with. Even though we were in the same terminal, DL482 left without about 10 of us, including a mother and her 3 children. I got to the gate at 7:34 am which is past the 7:20 am last call for a 7:35 am departure. Had they waited 5 minutes, all of us would have made it on board.
Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!
Crew and support were very good; lounge was very good. Seat was narrow and very close to other passengers; lie flat is more complicated and exposed to the aisleways.
Very bad multiple confusion and miscommunication which i ended up missing my flight.
The experience was bad. Flight was delayed to handle maintenance (understandable) but still there was some dew forming and dropping as droplets on few seats. Internet at best was allowing some browsing but at a snail pace.
Both of my flights to and from JFK experienced significant delays. Most notably, my first flight was delayed by six hours due to crew members being affected by delays on a previous flight. While I understand that disruptions can occur, Delta’s staffing and operational planning should include sufficient contingency measures to handle situations like this rather than placing the full burden of those delays on customers. Additionally, the $12 meal voucher offered as compensation was inadequate, particularly given the high cost of food and beverages at the airport. Considering the length of the delay and the substantial inconvenience caused, I believe more meaningful compensation would have been appropriate.
I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
The rear seat on the second leg should be illegal. There’s no way you should make somebody sit that close to the washroom. Very awkward.
Mean flight attendant. I wanted to reuse my plastic cup, but he (Matthew) said he can't for safety. I then said "I don't want water then" and he poured me a glass. I hope Matthew gets herpes and spends the rest of his life poor, lonely, and homeless.
Both flights delayed. 2nd flight over 3 hours late mechanical issues
Flight was delayed 45 minutes because originating flight was coming from Newark. No complimentary snacks were offered on this 5+ hour flight. No screens for the flight, but movies offered if you had already downloaded the United app (which I hadn't on my ipad). No USB ports, only a flimsy plug-in port near the bottom of the seat that was hard to see and kept coming unplugged.
Its good expeince but in enternteiment please be like you tube the music i like or movie
I liked the exit row seat. Hated the distance between gates in Houston.
Delayed flights. Missed connections. Inadequate rebooking timeframes. Incompetent customer service agents. Rather than a 70 minute flight home, I had to drive for 5 hours, arriving home at 4am — epically bad experience with United that I won’t soon forget.
Boarding process is never streamlined in PVR. You get a notice of Boarding 10 minutes before actual boarding in PVR when you could've stayed at a table or lounge. They allow too many people to put small items in first class overhead bins and coach class to use the first class bathroom. I'm sitting there having to go to the bathroom badly, and all these people kept coming up from coach, and the flight attendants didn't say anything to them. The Houston to ELP experience was very stressful and not handled professionally whatsoever - again.
I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.
The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.
Not too much it was pretty good all the way around
American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.
Lack of communication with customers through the delays and poor audio during boarding. No assistance to serve a number of customers with limited time between connecting flights. Lack of empathy from staff. Rebooked on a flight that seemed solely for purposes of taking those that missed their connection the night before. The hostess at the gate arrived late and never expressed any form of compassion or friendliness toward passengers. Just get them on board, so I can go in with my life. Will never fly AA again.
My flight was delayed four hours without explanation. Gate crew seem to avoid interactions with passengers and we’re not in attendance until flight finally boarded
Couldn’t use car seat due to lack of window seats available was disappointing
Best price with timings that suited us. The flight was punctual.
The flight from Guadalajara to Dallas had mechanical issues, and was delayed every half hour for 4 hours until we were told to rebook. As it was during the busy holiday break, most flights were fully booked and travel that day was unavailable. The only saving grace for American Airlines was their ticketing staff that maintained their composure and did their best to accommodate all the disappointed and frustrated passengers.
My check in experience was horrible. When checking in online, my husband got a boarding pass, I did not. We were not able to check our bags online. I also did not get TSA pre check which I have.
