Find cheap flights from Puerto Vallarta to Richmond

PVR - RIC

Find cheap flights from Puerto Vallarta to Richmond

Round-trip
Economy
Puerto Vallarta (PVR)
Richmond Byrd Intl
Tue 10/20
Tue 10/27
Any month
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Top 4 airlines serving Puerto Vallarta Ordaz to Richmond Byrd Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,699 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "The pilot kept us updated."

Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"

Cons: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"

Pros: "Crew was good. Seat uncomfortable and hard."

Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"

Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"

Pros: "Crew was nice"
Cons: "Free food"

Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."

Pros: "Entertainment"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."

Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"

Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"

Cons: "Boarding was a little confusing with seats not being assigned ahead of time"

Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."

Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."

Pros: "The flight was great from beginning to end. I have no complaints."

Cons: "Poor service"

Pros: "Internet, seat."
Cons: "Tv screen, sound ."

Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"

Pros: "The plane was really nice. It was awesome being able to view movies on the flight."

Pros: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."

Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."

Pros: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Cons: "Kid behind me kicking the seat the whole way"

Pros: "Cannot. Figure out how to use the wifi."

Pros: "Unlike the flight from DTW to PVR, the sound didn't keep cutting out on the video screen, so I was able to watch a movie this time."
Cons: "The last row is always awful. It would be nice to at least be able to recline the seat."

Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."

Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."

Pros: "The crew was very warm and friendly."

Pros: "Got in 1/2 hour early"

Pros: "See above..."
Cons: "See above"

Pros: "They have few movies selection that was good"
Cons: "I like being in a big space faster. And clean good service I"

Pros: "Costmer service great"

Pros: "Boarded quickly and on time."
Cons: "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."

Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."

Pros: "Great service and staff. On time both directions."

Cons: "I couldnt check in online and reserve my seats"

Pros: "We fly lots of different airlines including Delta. They have really risen to to the top in recent years. Today's flight was great.. helpful crew, decent seats with ample legroom( I'm tall). The snacks were decent for what they were. Definitely keep flying with them!"
Cons: "Boarding was a little crazy but everything in Mexico is a little loco so it was to be expected I suppose. The ramp crew handled things well in the end"

Pros: "Flight all left on time and actually arrived early. Nice to have free movies, shows, etc. Good selection of current stuff"
Cons: "Seat spacing width is too narrow. Knee room was good as we had an exit row."

Pros: "Crew worked incredible well with all the passengers that lost connection flights."
Cons: "Same thing, flight was delayed about three hours."

Cons: "The seats are very small even for a petite person."

Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."

Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."

Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."

Pros: "Delta employees knew what they were doing in PV"
Cons: "N/A"

Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."

Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."

Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."

Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."

Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."

Pros: "Flights were on time and we were able to get on SN earlier connecting flight in Atlanta with no extra charges"
Cons: "I didn't like having to change planes"

Pros: "The boarding was made very comfortably. The staff was nice."

Pros: "Everything"
Cons: "N/A"

Pros: "The airline manage to put me on an earlier connection to Mexico City, very appreciated"
Cons: "Plane seats are very uncomfortable, not enough space"

Cons: "Not canceled the flight for no reason. You need better entertainment."

Cons: "The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements."

Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"

Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."

Cons: "Could have got upgrade Oh Well the rest was excellent"

Pros: "Speed of boarding"
Cons: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."

Cons: "Should have bilingual people working there"

Cons: "Nice on time"

Pros: "Yes"

Pros: "The crew was amazing"
Cons: "Not charge for the extra bag"

Cons: "Good flight and right on time"

Pros: "The good customer service provided"
Cons: "The plane took off 30 minutes later than expected"

Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"

Pros: "Had a awsome flight! Very comfortable seats, good selection on movies (they give for free) food was very tasty (had grill chicken with rice, green salad, grapes, cheeese, and a chocolate for dessert) crew was very attractive, serving refrigate (o had wine all trip long) it’s been one of my best long distance flight I ever had. Thank you Aeromexico!"
Cons: "The was was little delay (weather issues)"

Pros: "Very friendly and helpful"

Cons: "Our flight was cancelled and your service sent a vague email which didn’t even hit my inbox - please in the future write the name of the destination in the “your flight has changed” email and possibly call someone to let them know."

Pros: "Everything"
Cons: "Nothing"

Cons: "Choice of music and movies limited."

Pros: "Very good service,ver y servicial,and excellent pilots,"

Pros: "Same above!"

Pros: "the aircraft was incredible nice and clean. I loved it!"
Cons: "hello, the only thing I did not like was the air conditioner. It was too high and my eyes got very dried and irritated. From that everything was very good. thank you"

Pros: "SAA"
Cons: "SAA"

Pros: "I like that I and my luggage arrived at my destination."
Cons: "Flight Delays: It happens, BUT every flight, but 1 was severely delayed leaving, arriving, and then departing again. The only flight that left and arrived on time was Guatemala to Mexico City. Mis information from Flight Crew: Aero Mexico flight crew put everyone in a panic on flight from LAX to MEX and Guatemala to MEX by saying that everyone had to pick up their luggarge.. even if you were just in transit to another country. Once I went down and asked Information, they stated that I did not need to pick up my bags as they would in fact be transportated to my final destination. When I told AeroMexico about this.. they didn’t seem to care that they were saying something completely different to everyone on their planes. In the future I will avoid booking with Aero Mexico.. I felt vulnerable and that Mexico didn’t have its clients in their best interest. Additionally, their lack of WiFi is embarrassingly cheap of them. Guatemala has free wifi, I assumed everywhere provides wifi for its visitors. Mexico supposedly gives you 5 min free and they don’t make that easy to access."

Pros: "Puntualidad impresionante"
Cons: "Todo bien !"

Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."

Pros: "They did all they were supposed to do. Good trip"

Pros: "Flight was on time, we had inflight entertainment via TVs in the headrest, boarding was great, everyone was very helpful."

Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"

Cons: "they take forever to get to the unloading dock"

Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"

Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"

Pros: "Good service On-time Friendly Great movies"
Cons: "They made me check my carry-on due to lack of space"

Pros: "Bosrded on time, left on time, arrived a bit earlier than scheduled"
Cons: "Food. Scarce and starchy"

Pros: "Price and promotions."
Cons: "The free wifi service had to many restrictions and it was hard to communicate with other services and with friends ,that await your status on the boarding room. Benito Juarez airport Mexico D.F"

Pros: "Nothing"
Cons: "Entire experience. Fly a better airline"

Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."

Pros: "crew was very nice"
Cons: "40 minutes delay to take off"

Cons: "Everything about the flight is good"

Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"

Pros: "La amabilidad y la atencion."
Cons: "La música muy aburrida."

Pros: "Bought two tickets weeks in advance but for some reason was put on Standby, was almost not allowed on my flight. Caused a high degree of stress."
Cons: "Staff gave no explanation as to why I was put on Standby even with Elite Plus status. When I called the airline they said I shouldn't be on Standby."

Pros: "Found tickets to Mexico cheaper than any other place."

Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."

Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."

Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"

Pros: "yes, no on sat on my row coming or going"

Cons: "they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this"

Cons: "Been non discriminatory"

Cons: "Overall good flight however the WiFi didn’t work"

Pros: "awesome"

Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."

Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."

Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"

Cons: "Plane was delayed 6 hours- not AA fault but could have compensated by providing some food without charge"

Pros: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Cons: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."

Pros: "The crew was friendly enough and the seat size / storage was typical for standard plane tickets."
Cons: "The flight was extremely cold. Coming from Mexico to LA we didn't have jackets / blankets on us but it would have been very helpful for this flight. Deplaning at LAX was ridiculous. We stood on the tarmac outside the plane inside a glass tube for 20-25 minutes with no information waiting for a bus."

Pros: "No problem with boarding and flight crew. Seating was comfortable."
Cons: "Checked in 1 hour 45 minutes early and our checked baggage did not leave with the plane. Lost baggage representative on the OKC airport was incompetent. Repeated contact information 3 times and still had to follow up delivery with corrected address and phone number."

Cons: "We miss our flight due to immigration paper"

Pros: "Honestly, Nothing!"
Cons: "Most terrible flying experience all around. I will never fly American airlines again."

Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."

Cons: "Power sources Onboard entertainment"

Cons: "Didn’t fly"

Cons: "Food options"

Pros: "There were very helpful when we really needed help."
Cons: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."

Pros: "There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!"
Cons: "Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights."

Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"

Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."

Cons: "rerouted through Philadelphia."

Pros: "In flight entertainment was great"
Cons: "Flight was very oversold. I purchased an aisle seat and had to give it up to a family that needed to be together. Would be nice if the airlines didn't charge more to pick a seat so situations like this could be avoided."

Cons: "Due to a medical issue I needed to change my flight. American would not work with me and charged $500 for new tickets. They would not even refund the upgrades I paid for. 100% sure they were able to resell the seats on the original flight. On top of that had to pay a $100 heavy baggage fee for a pound over weight. Will never fly American Airlines again."

Pros: "Staff were nice enough."
Cons: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."

Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."

Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"

Pros: "Went without a hitch"
Cons: "Na"

Cons: "My wife needed a wheelchair at arrival at ORD. Although 5 people needed wheelchairs only 2 were available! Then no one from Prospect was there to push them. We were at the farthest International Airport gate M20. After 10 minutes one "pusher" arrived and moved my wife to the bottom of the ramp, approximately 100 feet and left her sitting in the corridor unattended. Although I had 2 Rolla boards I had to push her the full distance to Immigration and Customs. Our bags were sitting on a stationary baggage conveyor, the last from our American Airline flight. It wasn't until we're were ready to leave Customs that 4 people from "Prospect" asked if they could help, saying that they were SORRY!! They had just been standing around. A year ago I had the exact same thing happen to me from gate M1 and my wife had to push me the full distance. BTW, I 'm 71 and my wife is 68."

Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "Nothing."

Cons: "Taking a bus to the Tom Bradley terminal"

Cons: "I get the pleasure of paying to check a bag! On top of it they lost my bag for two hours. What am I paying for again? At least it wasn’t gone for good..."

Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""

Pros: "Great service from flight attendants and smooth flight, take off and landing."

Cons: "At the terminal , they were not helpful."

Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."

Pros: "Great first class staff."
Cons: "Nothing"

Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"

Pros: "Nothing!"
Cons: "I was upset with overall customer service"

Pros: "Great flight with a super crew!"

Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "Nothing."

Pros: "The most memorable part of our trip was a completely rude flight attendant! She asked my friend a question while she had her headphones on and when my friend said "excuse me", the flight attendant repeated herself in an extraordinarily snotty condescending manner that was completely uncalled for!"

Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."

Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."

Cons: "Same as above"

Pros: "Nice landing."
Cons: "Leg room"

Cons: "No wifi, no headsets to listen to tv"

Cons: "3 hour delay due to maintenance issues on two planes."

Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."

Pros: "The seats on this United flight were far more comfortable than the longer Seattle-Chicago hop. We had more legroom, too."

Cons: "Kept delying the flight for a total of 5hours, and then sat on the runway for 1 hour before take off. Was the worst experience of flying by far. Will definitely go back to delta or American as they are more informative and nicer"

Pros: "On time departure and arrival. Crew was pleasant."
Cons: "They wouldn't give me a seat until I arrived at the gate, even though I checked in the day before. All entertainment, you had to pay for, even regular cable channels, which every other airline I've been on gives you for free. Food was fine - they were out of a lot of the options. Free snack was worse than other airlines I've been on recently. No other amenities such as chargers at the seat."

Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."

Cons: "No free tv on flight . Narrowest plane I've ever sat on"

Cons: "Just before announcements to board, the gate agent advised the plane was being checked out / aircraft maintenance. The creeping delay commenced: 20 minutes, then 15 minutes more, then 30 minutes more, etc... with very little communication about when what going on. Finally, we were advised of a gate change and new aircraft. We landed 93 minutes late. Problems happen but keep customers informed!"

Pros: "Pilot landed well in crappy weather and I didn't die."
Cons: "Flight attendant was really nasty to myself and other customers. Indiscrimately rude to me, a friendly old man, and the family I was sitting next too. Felt like I was being treated like cattle."

Pros: "Service was fine."
Cons: "I find most United flights are late."

Cons: "It was a 5 hour flight with no food or entertainment. Who does that?"

Pros: "The crew was very nice"
Cons: "The over all experience"

Pros: "They got me there"
Cons: "There were 20-30 empty seats in economy+ they wouldn't let anyone move into them wife and I sat apart with all their bad press how bout a little good will!?"

Cons: "all those empty seats (20-30) enco plus Still they WON'T upgrade anyone How about some good will and positive press for a change ! They wanted $69 each extra to sit with husband ."

Cons: "Flight was cancelled and it was too much confusion with no answers. Took forever to be helped. Would not pay or offer a discount for hotel room. Didn't receive a food voucher."

Pros: "Flights were OK"
Cons: "Due to the more than two hours held up in customs and immigration I missed my connection to Redding. Plus it took me half an hour to get to the domestic gate. So you booked me on flights where I needed a minimum of 3 hours between flights and you only allowed me two. I spent a freezing night at the gate blasted by a/c and vitriolic CNN in extreme discomfort waiting for my early morning flight. (Security ziplocked my bag and I was unable to access a sweater). Nightmare!"

Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."

Cons: "I purchased my tickets 3 months in advance, when I get ready to start boarding, they tell me and my wife that the plane is full and we didn't get seats together."

Pros: "Very clean and pleasant flight personal great."

Pros: "They were very understanding organization. The flight kept changing . It was like that coming and going"
Cons: "They were very un organization the flight was changed both coming and going it messed my plans up on going and coming and no one cared."

Pros: "Very comfortable and professional crew"
Cons: "Customs was s l o w but overt all great"

Pros: "On time"
Cons: "Comfort space"

Pros: "Quick boarding and unboarding. Great flight attendants"
Cons: "Snack mix could be much better quality and the quantity of new/current movies was slim"

Pros: "No problem at all"

Pros: "Large bottle of premium wine was nice"
Cons: "No hot food."

Pros: "They were an hour delayed leaving Puerto Vallarta. Then I got to SF and they lost my back. I almost missed my connection to SD and had sprint across the airport just to make my flight. Guess we'll sreally what happens when I get my bag.."

Pros: "Newer plane. In flight entertainment via your phone or tablet"
Cons: "Final boarding call was the earliest I've ever experienced. 30 minutes before takeoff"

Pros: "I liked that going from Puerto Vallarta to LAX was non stop; free chex style mix and drinks"
Cons: "The boarding was so disorganized; boarding another plane within 15 minutes at gate next to ours; had to sit on floor to rest; going on bus out to plane would have been better if there was a way to make it single file, and not close to another boarding plane. Boarding groups make it disorganized--perhaps it would make more sense to board from back, but I am guessing it is done by boarding group for those who insist on taking large bags onboard to avoid the fee. By the way, tax on the $25.00 per bag charge????"

Pros: "Everything when they pretty much as planned. Plane was on time, the crew was courteous"
Cons: "Flying is just the low of a trip to Mexico. Seating is cramped. Security lines were long. When we finally got to the gate for our connecting flight to Mpls. There was no plane it was delayed about half an hour. No biggie just the way it is traveling during the winter holiday season"

Pros: "Boarding was OK, but only because we happened to be first in Group 2. Airlines STILL haven't figured out how to board reasonably efficiently. Having to fight your way to the back is NOT reasonably efficient. Alaska boards from the back row towards the front which is much more reasonable."
Cons: "The seats are set too close together. I am not tall, but I had only about 1.5 inches of knee room. The armrests are uncomfortable. The seats lack padding. Many screens didn't work. The controls for the screens are placed exactly where one's elbow rests, so you are guaranteed to change channels inadvertently. The seats, because they are so close to each other, don't recline much. All in all, it was an uncomfortable flight."

Pros: "The flight crew"
Cons: "The delay from Cancun caused us to miss our connection. The ground crew gave no help, information, or baseline customer service. We were referred to one person after the other only to finally end up in a 3hour line at customer service where we were told we miss the ground transportation and would have to find our own way home. We rented a car from Hertz and drove to Richmond arriving at 5:30am.... very disappointing."

Pros: "The crew was attentive."
Cons: "Tight seating and having to pay for a movie on a short flight."

Pros: "N/a"
Cons: "N/a"

Pros: "Flight arrived about 20 min early. Crew kept us updated on turbulence. Crew followed up for additional drinks/refills."
Cons: "Audio jack not working, so couldn't enjoy in-flight entertainment."

Pros: "Once the plane was good to go everything went smoothly."
Cons: "I don't think it can really be avoided when there is a leak in the plane, but its really hard to be delayed an hour for a flight that takes less than a half hour - and I could've driven that distance quicker."

Pros: "I wasnt on plane long"
Cons: "Our flight was continuously delayed. Our layover actually took than the the drive from DC to Richmond would have taken. I also misplaced my phone on the flight and had no help when I called United looking for assistance today."

Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."

Cons: "No complementary entertainment"

Pros: "Flight crew was friendly"
Cons: "They changed our gate from one end of the terminal to another right at the time of boarding and made no announcements. We all found out by text or had to be told by other passengers."

Pros: "personal service"

Cons: "It's too bland and they charge you for your luggage. The ticket wasn't cheap to begin with."

Cons: "Nothing was fine"

Pros: "Nothing"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."

Pros: "Good"

Pros: "Crew was friendly & got us a late seat assignment together"
Cons: "Lack of meal on a 4 hour flight"

Cons: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."

Pros: "I cancelled this flight.....not sure why Kayak keeps sending me these emails."

Pros: "The amount of leg room"
Cons: "Snacks are shrinking"

Pros: "Very friendly staff"
Cons: "I got stuck in the back of the plane and I did not realize the seats had even less room back there."

Cons: "I didn't like being on the very last row."

Pros: "Seems United played April fools joke on me on my flight on 4/1."
Cons: "Flight was 2 hours late then suddenly was on time then again was informed it was 2 hours later, Then again ontime"

Pros: "Overall a good flight with no problems at all."
Cons: "Entertainment is pricey."

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