Air India cancelled its Kochi Agati flight three times the week we planned a trip to Agati. Luckily our flight was not cancelled but there were people who got stuck on the island for 3 to 5 days. Always have a cushion of at least a day for your onward journey from Kochi. The aircraft is ancient and would have been out of service if it was USA airline company.
Ahmedabad airport is ill equipped to handle international flights. From check in to security, it is highly inefficient and disorganized. When the flight had technical problems there were no jet airways gate agents to help passengers rebook on site or answer questions with proper information- they passed that responsibility on to ethihad airlines in Abu Dhabi- since I missed my connecting flight, my original 10 hour journey turned into a 22 hour ordeal.
Everything.
Flight was, as usual, late - a typical of Air India. No announcements informing that the plane was running late. People started lining up to board outside the gate, but with no ground staff on sight. 10 minutes past the departure time, 2 personnel show up informing Pax that the flight was running an hour late.
Food was stale. I would rather you not serve any food and knock off a few $$ from the fare, rather than serving distasteful and stale food.
Overall, bloody pathetic condition of the aircraft.
Really great entertainment for a 7hr flight. Really kept me occupied and happy. Food tasted good! I got Indian food and was pleasantly surprised at how yummy it was.
The crew wasn't very nice, I'm a very friendly person and the flight attendants (who I only talked to when they gave me food) were hard to hear (I was on the window side) and got mad when I couldn't hear them and I asked them to repeat themselves. Also no one smiled at me. They just shoved food at me and moved on. I know jobs get boring and annoying, I work in retail I understand, but a smile isn't that hard especially when I smile at you.
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