I did not noticed baggage was separate - I had assumed international flights included luggage, so it surprised me I had to pay to check a bag.
In a nutshell, my bag, the one I have to pay for, because now you can’t even bring a carry on, did not make it. I am still waiting for an update. The fact that not only were have to pay for it, but on top of that we are stuck without getting it, it’s ridiculous..
flight landed late almost 1.00hr and we 4 passengers missed our connected flight to indianapolis, we need to get the hotel and taxi for the next day flight to home in indianapolis, cost us $ 300 more
the seats aren't the most comfy -- too little padding and I could feel whatever the passenger behind me was doing. Otherwise, it's all good.
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
Just kinda of a bus ride … we could do better. Delay in the flight :(
Staff was friendly helpful also good timing I rate it a 10 out of 10
I can't say as it was cancelled and rerouted to Toronto. I had an unexpected 10 hour layover there. A new delay every hour, Flights overbooked. Misinformation given from registration to help desks. A long exhausting day of travel on the way home.
The only issues I have are the seats are very small and so is the overhead storage. You should mention that while booking flights. I had plenty of knee room but I am wider than my seat, and I am not fat at all. The Mitsubishi 900 models need to be upgraded to western size people. I do not know how a 300 pound woman fit into those seats. I had to continuously lean away from the aisle to keep people and flight crew from bumping into my shoulder. 3 hour flight so no entertainment or food, just snacks and a drink, which was no big deal. The buttery/garlic pretzels were pretty tasty.
I was overcharged either by United or sister airline Air Canada. It's exhausting dealing with companies nowadays that irresponsibly abuse access to credit/debit cards.
