Daily cleaning, installation of cabin HEPA filters on flights from Québec City
|Flights to Chicago||2h 34m|
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Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
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All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
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Scores according to KAYAK customer reviews
Cons: "We were delayed leaving Quebec for the aircraft weight being to heavy and Porter had oversold the flight. They had to burn fuel from the plane while on the tarmac For awhile to make the weight restrictions. The flight was nearly 90 minutes late taking off, Once in the air the flight was nice."
Pros: "Free wine"
Cons: "The deboarding. I don't understand how the plane became inoperable only after we were backing out of the gate. Nothing done to compensate for the inconvenience."
Pros: "Nice crew, loved the complimentary wine!"
Cons: "Airplane was too warm and made the flight uncomfortable."
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Cons: "I paid almost half as much as I paid for the flight to have a carry on bag. I was not informed about this fer when I was buying the ticket. $48 is an outrageous fee for a carry on bag, I would never have bought this ticket had I known."
Pros: "In one hour flight I did not have any problem with crew."
Cons: "Passangers needs to be allowed carry on laguage. It is very uncomfortable . Parkinbg is big problem in downtown. It is better @ Pearson. These 2 makes my wife thinking to travel from Pearson."
Cons: "Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked."
Pros: "walker cookies"
Cons: "small plane, late"
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Pros: "Easy airport"
Pros: "Seats , hostess good"
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Pros: "Efficacité. Confort. Service."
Pros: "Service of the staff"
Cons: "Delayed couple of times, the boarding didn't show on the tv so we were shocked and must run in a hrurry b4 the gate closws"
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights."
Cons: "The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights."
Pros: "Smaller gate lounge area with lots of private space and complimentary drinks and snack. All Porter employees that I had interaction were professional and attentive to my needs"
Cons: "No suggestion"
Pros: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Cons: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Pros: "Started late but arrived before time"
Cons: "flight was delayed 3+ hours"
Pros: "Free drinks and snacks. Staff were friendly."
Cons: "Very small overhead compartment. Boarding procedure was chaotic."
Pros: "Crew was co operative Food nice"
Cons: "Heavy baggage charges ! We were chaged about 28 USD for 3 check in bags totol weidht only 46 Kg ! We shoud have been chaged for only 2 bags coz 2nd bag is free ! Extra charged for 1 bag should be refunded"
Pros: "The free drinks."
Cons: "The lack of free wifi."
Pros: "The staff is very competent. Friendly without overdoing it / being fake. I always fly Porter if I can, especially out of YTZ."
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Pros: "Excellent cabin service"
Pros: "On the whole a great experience"
Cons: "Nothing to not like"
Pros: "Crew and organization"
Cons: "Smaller space but whatever"
Pros: "Even with the delay, the crew was polite, the ride was fine and the price worked for me. I will fly Porter again."
Cons: "Had a delay and changed gates. It was hard to keep up with what was going on."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Pros: "I LOVE the lounge in the Toronto airport. Free coffee is such a nice touch, and chairs are super comfy. Way comfier than anything you can sit on at my home airport, Logan (in Boston). Staff were super friendly (maybe because they were Canadian?)."
Cons: "I didn't like being herded from the airplane through various hallways in the Toronto airport. We were basically chaperoned by a Porter employee and made to wait in various areas before we were allowed to proceed to the lounge. That was weird and nobody ever explained why."
Pros: "The airfare is always reasonable and the service dependable."
Cons: "Boarding can be a little chaotic. They announced boarding 10 minuter after we should have started."
Pros: "On time, no issues, good staff"
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Great lounge area"
Cons: "I do not fault the crew at all for the weather or the delays. However, the airline desk was understaffed and did a horrible job of keeping passengers updated with news regarding their flights. I feel bad for the two staffers manning the desk because they had to deal with a deluge of angry people needing alternative flights because of all the cancellations."
Cons: "Security could be faster. Added second screener eventually but they cut I close"
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Pros: "Complementary snacks in waiting area."
Pros: "The crew was nice."
Cons: "The flight was delayed due to crew scheduling and is completely unacceptable."
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Pros: "On time Bags received promptly"
Cons: "Baggage I checked in one bag only I did it online and was charged 31dollars US why? I live, in hk and was in Canada for flight and flight check in. Why not charged me the promised 25 dollars why us and why so high. My way to Quebec was 25 dollars Canadian ?"
Pros: "Crew is great!"
Cons: "Plane was late, food terrible, wifi broken."
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Cons: "Crew skipped our isle for drinks, couldn’t be bothered to come back. Didn’t respond to call lights. Flight was overcrowded, poor guy behind me couldn’t even fit in his seat, had to keep his legs in the aisle and fold them in ever time someone went by."
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Cons: "Entertainment system kept kicking out & had to start over. Gave up"
Cons: "The seating in economy is becoming ridiculous. At 5'6" 110 lbs. I am not a "big" person. I feel jammed in the seat and, with passengers behind complaining when my seat is reclined, my bad back threatened to leave me to hobble off the plane. The continuing reduction in seat size and leg room is becoming ludicrous."
Pros: "We did finally get to our destination."
Cons: "Late flights, missed connection, no ground service"
Pros: "The desk staff were really helpful and unexpectedly accommodating."
Cons: "Seat pitch in economy is too tight to do work on a 14" laptop. The food was mediocre at best."
Pros: "Our seats were much better on this flight than our longer leg. I was much more comfortable. The entertainment was just as good as our international flight."
Pros: "The crew and in flight entertainment were ok."
Cons: "Flight delays and poor information concerning the delays characterized the trip. I will not fly on Air Canada again. I should checked their reviews prior to booking with them - it appears this is a common problem."
Pros: "Everything is good"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Cons: "Left our luggage in Montreal!"
Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
Pros: "Nice crew- efficient boarding"
Cons: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Pros: "Crew was great"
Cons: "Seats were to close together"
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Pros: "Service, entertainment and comfort were the best features about flying first class when we had actually bought a regular fare ticket!"
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "Decent seats, crew was nice"
Cons: "Delays. Both on my outgoing and return trips. Air Canada was also extremely unorganized at Laguardia."
Pros: "Alles goed"
Cons: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
Cons: "The movie selection was limited. The stewardess were not very friendly and were hard to hear,"
Cons: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."
Cons: "Leg room is insanely tight. Sure i'm 6ft but this is the first time I felt my legs were swollen when I finally stood up to deplane."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Cons: "Flight was late from Barcelona to Mintreal by an hour. I needed a wheelchair - didn't show up! Then pulled a muscle trying to get through customs and they barely held my flight to Chicago. Made it, with No Help. Late into Chicago and still no wheelchair. There was no one from whom to get help. Finally a United Airlines employee took pity on me and got a wheelchair to me and got me to the flight - again, just barely. Over 20 hours in the air, no assistance and poor food. I will never fly air canada again - ever. Not worth the savings. I've spent an entire week recovering and spent the savings on physical therapy due to the damage to my legs."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."
Pros: "Crew was very nice"
Pros: "The person next to me was moved...so I had the whole row to myself. It was comfortable!"
Cons: "No food was served other than snacks for purchase."
Pros: "Direct flight and good schedule"
Cons: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"
Pros: "Really enoyed the personal entertainment system. 12 hours is a long flight and the entertainment really helped pass the time away. It was fun seeing the flight status on the monitor and watching movies. We were fed very well. I believe we had 3 meals and a snack. Attendants came by to see if we needed more to drink too."
Cons: "It was a huge plane with about 500 people on board. Not a lot of space for getting up an walking much. Not a lot of space between seat rows. I guess that's just the way things are. Had a huge issue with checked baggage [see below] but don't know which airline was at fault although the AIr Canada employee who checked our baggage in Washington, DC said we wouldn't see our bags again until we arrived at Hirochima, our final destination."
Pros: "Timing. Getting to Delhi in 14 hours is really a timesaver. The seats have good space too, even when I am 6 feet tall, there is adequate leg room."
Cons: "Awful food Horrible boarding Terrible service and really no treats Seriously stingy about weight."
Cons: "My boyfriend and I were flying from Toronto to Salt Lake City, we didn't pay for assigned seating (because who really wants to dish out extra money for something as silly as that?) and thought that it just meant that we still had seats on the plane and they just might not be next to each other which was fine. We did online check in and having our tickets sent to our phones (his worked fine and mine never came through, yes, we triple checked to make sure my phone number and everything was correct). Both of our tickets ended up saying the seat was GTE so when we got to the terminal (two hours early) the moment an employee was behind the counter we went up to talk to them and they said that we would get a seat on the flight and that it wouldn't be a problem at all for us to sit together. Right before they start boarding an announcement is made that the flight was overbooked (by 8 people!) and they were asking if anyone would be willing to give up their seat and receive compensation (no one would). So, all 8 of us had to go up to the same snarky man who had told us that we WOULD be getting seats and have him explain to us that the next flight isn't until tomorrow and we had to go to the Air Canada customer service desk to get the flight plan figured out. We had to wait 2 hours in line just to talk to someone who tried to make Air Canada out to be the victims (how dare we not want to pay $40 for a seat and because of our frugality poor Air Canada now has to compensate us for the inconvenience AND get us new plane tickets, we should feel so bad for them because they are now losing money). We had to wait for about 40 minutes with this lady because she was either new or not competent enough to figure out how to get us new tickets with Delta (guess why Delta? because Air Canada had already overbooked the flight out for the next day too! Looks like they'll be losing some more money). Oh yeah, she also scolded my boyfriend for having his plane ticket on his phone, because it inconvienenced her. That lady finally left and we finally got help from someone who actually knows what decent customer service is (shout out to Michelle Khan at Air Canada). She was really nice and understanding and was actually able to go through the process of getting us tickets and in a timely manner. She explained that while it is a complete joke, by law flights are allowed to overbook their flights by up to 10% of seats available on the flight. We could understand overbooking by a couple, but really, 8? Never fly with Air Canada."
Cons: "Being stranded in Toronto for 24 hours with Air Canada unwilling to rebook us on other carriers to get us home sooner. Given our prediction of the missed connection and request for rebooking before our first leg of travel, it was particularly irritating that they would not help us get home the most efficient way."
Cons: "Did not like the idea that we had to pay for use of Ipad to watch shows , especially since I didnt have my own."
Pros: "The pilot got us through some pretty heavy turbulence. Good job!"
Cons: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Cons: "Put on stand-by because flight oversold. No notice. Finally got on at the last moment. Our bags did not arrive."
Pros: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Cons: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Pros: "Boarding process was orderly."
Cons: "Too crowded for my height of 6'1'in. Carry on luggage very difficult to accommodate."
Pros: "May eventually get home."
Cons: "Damn Turkey political instability!"
Pros: "Great Crew. The entertainment package was very nice."
Pros: "Nice aircraft. Good direct flight without the hassle of a layover"
Cons: "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."
Cons: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Cons: "Uncomfortable airplane. Old."
Pros: "Free TV."
Cons: "Tiny seats. Guy behind me was loud and kept kicking/pushing my seat."
Pros: "Had extra legroom but paid for it"
Cons: "Hire people that don’t hate the job ."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "Old plane. Window shade cracked. Seat poorly maintained."
Cons: "Staff could’ve done a better job at asking family with unruly kids to settle down as a courtesy to other passengers."
Cons: "More space in the seat would’ve been better"
Cons: "No screaming babies but that’s out of their hands ;)"
Pros: "All was excellent"
Cons: "I really loved everything"
Pros: "Legroom in the exit seat was sufficient"
Cons: "The plane was old and dirty and our power outlets did not work"
Pros: "First class is amazing"
Cons: "More outlets / usb charge ports"
Cons: "The seating and comfort"
Pros: "Pilot was nice with his opening annoucement."
Cons: "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
Pros: "The fast and electronic check in"
Cons: "The ground staff"
Cons: "The sit isn't recliner"
Pros: "love united"
Cons: "everything else"
Pros: "The jet did not crash."
Cons: "Boarding, staff, instructions, overpriced everything"
Cons: "Uncomfortable seating"
Cons: "Having to pay for my luggage."
Pros: "It was very good"
Cons: "Not accommodating"
Cons: "Rude ticket counter staff."
Pros: "Departed on time."
Pros: "I slept through whole way. So it was fabulous. Clean and fast trip."
Pros: "On time"
Pros: "I did not like the plane ride. There were way to many things to comment on. Most importantly everyone of my.flights was delayed."
Pros: "We landed."
Cons: "I was asked to go thru security a 2nd time because of a cloth abdominal binder I wear. I r got it back. And it's medical."
Pros: "Staff members were courteous."
Pros: "On time, no delays"
Cons: "Pay for movies/ shows"
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Pros: "As expected."
Pros: "On time"
Pros: "See above"
Cons: "See above"
Cons: "Long waiting to take off other than that good"
Pros: "Everything went as it should. Very happy."
Cons: "Late departure."
Pros: "Nothing in particular"
Cons: "Too many deyas ,"
Pros: "Great and on t time"
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Pros: "See above notes !!!"
Pros: "Everything met my expectations"
Cons: "Everything united Airlines sucks"
Pros: "Smoothly and on time"
Pros: "Just the boarding was ok"
Cons: "This was a horrible experience I hope I never use this airline again."
Cons: "The seat padding on the headrest... Very uncomfortable for those who have neck problems."
Cons: "Husband and I sat in separate rows and both of us were squeezed in the middle. The window seat next to me was empty but one lady asked if another guy to move there so her and son could sit next to each other's."
Airlines flying from Québec City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Québec City
Masks required on board, masks provided on flights from Québec City
Social distancing seating
Middle seats unavailable to book on flights from Québec City
Testing for antibodies, testing for symptoms for flights from Québec City
Waiving of change fees. Search flexible flights from Québec City