Daily cleaning, installation of cabin HEPA filters on flights from Queensland to New York
|February||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$1,070||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Queensland to New York.
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Scores according to KAYAK customer reviews
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "Flight experience in JAL is excellent."
Pros: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Pros: "Inspire of bad weather, the pilot executed a perfect landing !"
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Cons: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Cons: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Pros: "service was excellent. Seating was OK in spite of it being economy."
Cons: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."
Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "Friendly and respectful staff, great meals, tasty!"
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "Everything bad"
Cons: "Bad customer service, I don't speak English good , can't understand them jet blue"
Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "on time and excellent service"
Cons: "a bumpy ride compared to our flight from NY to Japan"
Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Pros: "Staff was great and plane was clean"
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "The most polite and attentative flight attendants and great food options."
Pros: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Pros: "Food and drinks"
Cons: "Same thing as above"
Pros: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Cons: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Pros: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Cons: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"
Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Pros: "Food was really good!!! It was way"
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Pros: "The cabin crew is very nice , pleasant & the captain did a great job!"
Cons: "Maybe a change in your food menu that you can include some continental items."
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "Great service. Great seat."
Pros: "Very nice"
Pros: "Flight was all good, entertainment is great."
Cons: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"
Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."
Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Cons: "On time and comfortable"
Pros: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Cons: "The second food service."
Cons: "My experience overall is fantastic"
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Pros: "Crews were great. They worked fast and helpful."
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "Staff was great!"
Cons: "Food wasn’t the best."
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "The service was exceptional"
Pros: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Pros: "Everything was just perfect"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Food and services"
Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Pros: "Service Politness of staff"
Cons: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Pros: "The crew are all nice and helpful"
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"
Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Pros: "Not crowded"
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "Food was good also"
Pros: "Crew onboard and in Brussels where very nice and efficient."
Cons: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Pros: "on time"
Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Pros: "Love everthing."
Cons: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "Polite attendants"
Cons: "small leg room......"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Pros: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Pros: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Cons: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Cons: "The on line check-in failed and no explanations."
Pros: "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
Cons: "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
Pros: "Smooth flight with great service"
Pros: "Friendly staff"
Cons: "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Cons: "Better movie selection. Better organized boarding in Frankfurt"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Crew was amazing"
Pros: "Very cramped seats"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew amazing. Seat super comfortable"
Cons: "Excellent service"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Got bumped to Business Class"
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Staff was polite and accommodating"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "Excellent service & comfort"
Pros: "Great service"
Pros: "Best serves ever will fly every time"
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Cons: "Extremely cramped flight in regular Economy."
Cons: "Seats are tight and hard"
Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Mu luggage got broken"
Pros: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Cons: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Cons: "Internet bad"
Pros: "boarding process was efficent"
Cons: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Pros: "Had always liked the airline and on board crew members"
Cons: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Pros: "Older plane Older entertainment system"
Cons: "Older plane Older entertainment system"
Pros: "The Crew has been excellent"
Cons: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Pros: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Cons: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Cons: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Need to give people cheap access to wifi"
Pros: "Very comfortable wii sleeping compartment"
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "Water bottle"
Cons: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "Excellent service from the crew. Flight on time."
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Very spacious, good food & service"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "price and comfort"
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Cons: "Time of flight"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Pros: "Everything was good."
Cons: "Could have preferred more snacks or fruits which we could pick up while flying."
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "Same as my above review."
Cons: "Same as my above review."
Pros: "See above"
Pros: "Fligjt om time. Smooth landimg Friendly environment."
Cons: "Could have provided asian dish from.doha to.newyork.flight"
Cons: "No facility for baby"
Pros: "Friendly , clean service"
Cons: "Keep it up"
Pros: "Hawaiian has great crew."
Cons: "I thought I had upgraded to premium economy, but when I checked in, there was no seat assigned. I have to go back and check my records. No option for gluten free."
Pros: "The crew! And the meals provided."
Cons: "Not enough leg room."
Pros: "Hawaiian music."
Cons: "Incredibly slow baggage handling. Extremely tight seating"
Pros: "Crew was friendly and accommodating"
Cons: "Wasn’t able to get comfortable in coach seat to sleep"
Pros: "In flight crew was good and emergency exit row seat was very roomy. Ticket counter agent was able to fix the computer errors on my reservation."
Cons: "Constant issues with reserving and paying for premium seats and the system releasing them. Each incident took almost one hour of phone conversation or 30 to 40 minutes of waiting at the check in counter to resolve."
Cons: "Every movie or tv show cost 8 dollars. Other airlines have at least a few free choices. i was very disappointed"
Pros: "Free food"
Cons: "Limited outlets for a 9 hr flight. Have to pay for a movie"
Pros: "The fact they changed the seating for me and my girlfriend (originally booked together for a side two seats in a 2-4-2 setup, then our reservation was removed)."
Cons: "They removed our reservation for window seats together. No in flight entertainment because everything was pay to view."
Pros: "I loved the crew! They were so happy and upbeat. They were attentive and very honest. I appreciate that because sometimes I feel like crew won't say what's really going on to a passenger for what ever reason. It's just a psychology I guess. Not the case here. The woman who waited on me was sympathetic to my diet and had empathy for me. She also gave me a little extra of something they had to ration when first doing diner service. I thought that was sweet. Happy about the blanket provided and pillow"
Cons: "Why on earth would you only offer one choice for a meal??? I don't eat chicken. I feel bad for all the vegetarians and vegans on that flight. Hawaii is a healthy place and should be represented in the meal on the plane. The food was bland and for someone to who doesn't eat a lot of meat it was very disappointing. Furthermore, the fact that there was NO movie on the way there and the in flight entertainment wouldn't work on my computer was really disappointing. Then on the way back I had to pay to watch!? I'm fuming about this. I HATE that airlines are doing this. It is greedy and gross."
Pros: "Overall one of the best fights I’ve been on in a while."
Cons: "My tray was broken which made my drink spill all over my lap, glad it was only water. My friends screen didn’t work the entire flight even after the flight attendants tried re-booting the system, no luck with fixing it."
Pros: "Crew was excellent. Flight was on time."
Cons: "Card only payment for snacks was rough because I lost my credit card at the airport before boarding flight. On a 10+ hour flight it was really difficult."
Pros: "Great food and beverages"
Cons: "The fact that I had to pay to see movies. There were hardly any free movies, tv or games. Very disheartening when other airlines include it with your ticket."
Pros: "Crew was very friendly and courteous."
Cons: "They gave very little food and it wasn’t very good. Husband was a vegetarian so he couldn’t eat it. 11 hours with only a snack and drinks."
Pros: "The ride was smooth and schedule Is on time."
Pros: "This crew on the Ny bound Hawaiian airline flight 50, were true ambassadors of "Aloha spirit"...They were friendly and anticipated my needs."
Cons: "Window seat.. bcuz of the curved design, my comfort level was "just bearable". Windows are low and had to almost sit on the floor to look out of it. I'm about average height 5'8" and 225#. FOOD- Flavor was ok but I only had 1-2"×1" of chicken and 1 floweret of broccoli. Prisoners eat more than that.."
Pros: "Everything except the entertainment"
Cons: "All movie's ar $8.....way to high and there are no packages to watch two or three or four for one price. Same for the radio."
Pros: "Nice crew"
Cons: "It's a 10-11 hours flight but I have to purchase the movies to watch. When I was checking in, I paid extra to upgrade my seat but when boarding, I was told I lost my seat! I was assigned to sit at the last row which was very uncomfortable. Food was not great either."
Pros: "smooth arrival and department however the flight was delayed 30 minutes. Good selection of movies but need to pay for 11 hours flight. I was able to sleep most of the time as I was on overnight flight."
Cons: "Food - no option available - very basic and not tasty at all."
Pros: "Crew very friendly. Plane clean."
Cons: "The charging plugs did not work. The entertainment choices were not good and were limited. There was a charge for each selection, not even a one fee for access throughout the flight. This is terrible for a 10hr flight."
Pros: "Hawaiian Air has a direct flight from Honolulu which makes the 5000 trip bearable. The Hawaiian crew is really good-natured and warm, always w/a smile, even in the middle of the night. In these days of budget cuts, Hawaiian serves you too much food and even offers a complementary glass of wine. The only unfortunate thing is that you have to pay for all types of on board entertainment. All in all it’s a really great flight in economy."
Pros: "Very friendly service, still serves food, made sure passengers were comfortable at all times."
Cons: "Could've had electrical port for laptop use."
Pros: "Very nice staff, very decent food (a little bit small, but tasty), good entertainment options, comfortable and quiet cabin"
Cons: "Was reassigned aisle seats with no explanation for both legs of my journey despite paying for window seats."
Cons: "Paid $600 for the better seats and they refused to give a full can of soda. Didn't get much of a window seat, the window was closer to the person in front of us. There was some guy on the plane in the same section as me and my husband and they gave him full cans so I guess it's who you know. I couldn't even eat the food, it made me nauseous. They arrived 30 minutes late and we almost missed our next flight. They didnt even ask for those with connecting flights to be let off first. Checked luggage handle was torn off by staff. Not worth the extra cost or going out of my way to book with Hawaiian. I won't go with them again."
Pros: "Hawaiian Chocolate (Only 1 piece though)"
Cons: "Entire food service is just a joke. I think they should tell the passengers straightforwardly that there is going to be no food served on this flight."
Pros: "new plane, seats were comfortable crew was competent"
Cons: "food was an insult. white rice, boiled broccoli and carrots plus something that vaguely resembled chicken pieces in a goopy sauce. no other meal choices, e.g., vegetarian meals, available which is unacceptable. too many unnecessary announcements during a red-eye flight when people are trying to sleep lost bag from Honolulu to NY. Received it two days after my arrival into JFK."
Cons: "Food choices and it was tasteless. Have to pay a lot for mediocre old entertainment for a 10hr flight."
Cons: "There were tv's in every seatback, but there was literally not a single movie or show that could be watched for free. Fine to charge for some/premium content, but crazy to have nice tv monitors with absolutely none being used for entire legs of very long flights."
Cons: "$0 charge for cked bag from JFK to HNL, but I was charged $25/- for the same bag - 38.5kbs from HNL to JFK"
Pros: "Friendly. On time. Small meals on long flight."
Cons: "You shouldn't have to pay to watch a movie"
Cons: "I bought these tickets about two months ago. There was no option for seat selection. Despite the fact I bought two tickets when we finally got our boarding passes we were twelve rows apart. I tried to call Jet Blue (the actual airline) and they said they couldn't do anything over the phone. I went up to the gate and they said sorry, it was a full flight. When the cabin door closed, the seat next to me was empty, but we were taking off so I couldn't at that time move my wife. When they reached cruising altitude and they turned off the fasten seatbelts sign, I went back to where my was sitting but she was asleep."
Pros: "The service of the flight."
Cons: "Hawaiian air didn't provide much food"
Pros: "Enjoyed staff"
Pros: "options for vegetarians"
Cons: "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."
Pros: "Friendly staff and free meals from NYC to Hawaii even though it isn't international was a great plus. United does not provide meals. We also got a free bag of popcorn and free movies coming home because it was the 5th anniversary of the airline or something. We were on time both ways, which is most important."
Cons: "The movies available were a good selection, but you had to pay $8, which is unheard of these days."
Pros: "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
Cons: "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
Pros: "The crew was very warm"
Cons: "Whose idea was a touchscreen entertainment screen on the back of my headrest?? I could feel every click from the person behind me. $8 to screen 1 movie? Good lord. Also it was very uncomfortable."
Cons: "Poor customer service to account for severe delay and cancellations. No partner airline service. No back up flight crew. Worst flight experience of my life."
Pros: "I got an entire row to myself"
Pros: "that i could get that flight that quickly + cheaply"
Cons: "tight legroom, pay tv, 1 compl wine drink, no choice in meal"
Pros: "Great crew. During meal time they did a great job of having passengers adjust their seats so people could eat their meals in economy. If they didn't do this, it would be left to the passengers to ask the person in front of them to raise the seat or have to struggle to eat with that person's seat close to your face. Having the crew do that was great. That is another thing nice with this Hawaiiian aircraft. The seats actually have leg room in econonmy and they recline enough to rest. Don't change that! Also very nice is that you get a complementary wine or beer with your meal :-)"
Cons: "Entertainment options felt like 'nickel and diming'. It is a 5+ hour flight and all the seats have personal entertainment consoles. The only thing is you have to pay ~$7 to watch any of the movies. Be sure to have your book or device loaded up before flight. Each seat has a USB charging port :-), however it only has low amps - this means you can't charge things like a tablet :-(."
Pros: "crew was friendly and helpful and the seats in economy plus were more than adequate."
Pros: "Food is good."
Cons: "They broke my luggage at the counter in front of my eyes and did not even ask me if I wanted to put a claim. Luggage fees are not announced anywhere and THERE IS a luggage fee. When complaining that it was not said anywhere, the agent put my friend on stand by list and did not say anything... and finally, at the boarding gate, seats where available, no wait list! I booked a direct flight but because a restroom issue, flight stopped and 2-hour delay was added. any movie is the price a movie theater ticket $8! For an 11-hour flight, it could be free or at least few old movies should be available in the complimentary package."
Pros: "Virgin airline carrier, Comfortable and cost flight"
Cons: "Staff a little unfriendly"
Pros: "The crew was good and the flight smooth"
Cons: "Had to pay to view television"
Pros: "The flight attendents"
Cons: "There should be a vegetarian option for the meal."
Pros: "The crew was excellent. They make sure everyone is comfortable, fed and hydrated. The wine with dinner is a nice perk. Food is pretty good for plane food. Like the video screen and flight pattern display."
Cons: "Wish there was wifi so I could watch my Netflix to pass the time on the long flight."
Pros: "Staff very polite and helpful !!"
Cons: "Everything was fine"
Airlines flying from Queensland to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queensland to New York
Masks required on board, masks provided on flights from Queensland to New York
Social distancing seating
Middle seats unavailable to book on flights from Queensland to New York
Testing for antibodies, testing for symptoms for flights from Queensland to New York
Waiving of change fees. Search flexible flights from Queensland to New York