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Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."

Pros: "Another confirmation of excellent QA service."
Cons: "Nothing."

Pros: "Crew was good"
Cons: "Boarding, comfort of seat"

Pros: "Crew . Food . Service was great ."
Cons: "Every things was good ."

Cons: "Again very impressed with Qatar Airways service on the board"

Pros: "qatar airways is able to accommodate my low sodium diet"
Cons: "headphone for entertainment did not work"

Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."

Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."

Pros: "Crew were so good"
Cons: "Everything is good"

Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."

Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"

Cons: "Food and seat comfort could be better"

Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."

Cons: "All was well, thanks"

Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"

Pros: "All good"

Pros: "Friendly service with smile."
Cons: "Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it."

Pros: "Helpful Qatar Airways passenger assistant at check-in."
Cons: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"

Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"

Cons: "My baggage was lost!"

Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."

Pros: "Good food and good hospitality"

Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."

Pros: "Had always liked the airline and on board crew members"
Cons: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."

Pros: "Best host staff"

Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."

Pros: "Great hospitality"

Cons: "My personal stuff been stolen in airports"

Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."

Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."

Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."

Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"

Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"

Pros: "Great service and food."

Pros: "I liked everything about the flight."

Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"

Pros: "Over all service was excellent!"
Cons: "Short transfer time made it a bit stressful"

Pros: "food was decent and the staff on the plane were pleasant."
Cons: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."

Cons: "Narrow seats and little legroom."

Cons: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."

Pros: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."

Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"

Pros: "Punctuality, Crew assistance"
Cons: "Refreshments are very basic and dry"

Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"

Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."

Pros: "Plane wasn't full, which was nice."
Cons: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."

Pros: "Price & accuracy"
Cons: "None"

Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."

Pros: "Not a lot -14 hrs in cattle class is no fun."
Cons: "Toilet out of order from beginning of very long flight. Food ordinary. Doha airport transfer awful."

Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."

Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."

Pros: "Food and movies"
Cons: "Boarding time"

Pros: "I slept for 12 of the 15 hours so? Food was good!"
Cons: "More leg room."

Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."

Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"

Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"

Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."

Pros: "Expected more, newer plane, champagne was good."
Cons: "Service slow, chairs are too firm, no storage with seats. The entire experience is just OK"

Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."

Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."

Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."

Pros: "The staff were polite and they took care of us well."
Cons: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."

Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."

Pros: "Easy boarding"
Cons: "All ok really"

Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"

Cons: "The food you can tell is heavily processed"

Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."

Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"

Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."

Pros: "food and service"
Cons: "I'm 6'4"... no legroom in economy"

Pros: "I liked the fact that there was a water refilling station so I could get water when I needed/wanted it. The people were friendly and there were lots of times when the lights remained off so that people could sleep. There weren't a lot of interruptions during the flight so people could rest or do what they wanted! I also like that Quantas is associated with American so I got a ton of miles!"
Cons: "My seat wouldn't stay upright so any movement made it go back, which was fine for resting but when eating or sitting up, I kept falling back. Luckily the person behind me was understanding."

Cons: "You charged me twice in my credit card the Ticket from Adelaide -Melbourne and Melbourne-Sydney"

Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"

Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"

Pros: "Staff was courteous and the in flight food was good"
Cons: "The flight was delayed 1 and a half hours to start with. Although the entertainment system on the plane is very good, half way through the flight it started having issues. Movies stopped playing and then the whole system locked up. First it was just individual seats that had problems but eventually the entire plane was unable to view anything. Even a complete reboot did not help. We spent the last 6hrs of the flight unable to view anything even though they repeatedly tried to reset the system"

Pros: "Flgiht attendants and airline presentation and friendliness"
Cons: "The last time i flew was in 1999 when i was single and traveling NZ and Australia. This time i was taking my family. I had boasted to my fam that Quantas (was famous in my memory) as having economy seats that felt more like other airlines Business Seats. My kids were eager to experience the "Quantas" seats. I was severely dissapointed to find that your economy seats, now, are even smaller than the Chinese seats we regularly fly (we are in our 5th year of ex-pat assignment in China). You should have seen the look on my kids faces. Evidently, i must have "talked Quantas up too much", because there was a great deal of dissapointment. We will travel back to NZ and Aus., this fall, but will no longer prioritize Quantas as our airline of choise. I guess times change, and a little bit of nastalgia lost.... :("

Pros: "offer every passenger a iPad mini"
Cons: "Poor landing, not confortable from decending to touch down"

Pros: "Nothing because they did not allow us to take the flight. We had to buy new sets of tickets."
Cons: "They did not do their best to help us talk to the Australian embassy to allow us to re enter Sydney even as transit passengers just to be able to take our flight with Philippine airlines early the next morning. I know we made a mistake of getting flight to Manila in Sydney. We should have just gotten flight from Auckland instead but it was an honest mistake. They should have just allowed us since we know it's possible. We spent 14, 000NZ additional for that mistake."

Pros: "Boarding was quick on-time, and organized and we landed early in Sydney. We were lucky to have an extra economy seat for our 14 hour flight. Needless to say, we were comfortable throughout the entire time. The flight attendants were extremely friendly and happy. I loved how they closed the entire cabin down (windows closed and lights off) so that we could all sleep. All in all it was a very pleasant flight. We'll definitely fly Qantas again."
Cons: "The food was very average, but we don't count on good food in economy, so we weren't disappointed. My entertainment mechanism wasn't working correctly and I was unable to access TV or movies for most of the flight but it looked like everyone else was enjoying their entertainment."

Pros: "Our American Airlines portion of the flight to Dallas Fortworth was late. Qantas had someone at the gate looking for us to tell us where to go and to call ahead to say we were coming. The flight was a long overnight one, but the crew made it as pleasant as was possible. We were served a meal and offered drinks and snacks throughout the night."

Pros: "Nothing. Have used qantas for 20 years...this is the last time."

Pros: "Nothing"
Cons: "I showed up 1 hour and 20 minutes before my flight. An American agent told me I had to go to the kiosk. The kiosk told me I had to go to the counter. An American agent said I had plenty of time to check a bag, beingnup until 45 minutes before and would not help me. When I got to the counter, it was 1 hour before and they said I was too late to check my bag and since I had a bag, they would not give me a boarding pass. They were awful to me and so unhelpful. I will never use this airline or a sister airline again."

Pros: "Quantas was great"
Cons: "Bravo fly scammed me - booked & charged 3 tickets for one passenger!"

Pros: "The food was reminiscent of the way many airlines used to treat their customers that added dignity to flying"
Cons: "Rather than leaving at noon, we had a 12 hours late caused us to have to overnight on the plane"

Pros: "On time, as comfortable as most for economy. good crew."

Cons: "On flight bwi to dallas dec 27, loaded us, 2 hr wait in plane on tarmac, then cancelled due to storms and too many planes in dallas on ground. Removed all of us from plane to rebook, a nightmare. Then proceeded to immediately reboard next flight of passengers on same plane to same destination and take off. Return flight booked all at once, Sydney to dallas to bwi. Sydney flight late, gave us special red easy pass envelope with boarding pass to connect to dallas-bwi flight. We had to wait for luggage, then in line for customs, and another line for re checking luggage, then walk to next gate and another security line, and flight left without us. Easy pass did nothing for us. Missed flight by 5 min. Gave us the impression when we got off sydney flight they were going to wait for us. Waited 45 min for luggage, 20 min for customs and 10 min for security. If we had any special treatment at any stage we would have made our connection. Worst experience with American Airlines ever."

Cons: "We missed our connecting flight and was put up in a cheap nasty hotel. This delay resulted in being redirected to LAX where we had to wait over 8 hours at the airport for our flight. When we finally landed in Sydney my wife's luggage was missing they discovered that it was left behind in Dallas. The airline later told me after I called back to check the status her bag did make it on a later flight only to discover that they were wrong. No bag as of yet, our entire vacation has been a disaster."

Cons: "I went to the counter to check in 1 hour before the flight (at around 6am), and the counter has already closed. The lady at the counter said that we had to check in at least 3 hours before the flight, which is a lie. I asked if there is anything she can help re-schedule, and she simple refused to help in anyway. I am very disappointed on the service of Quanta airline."

Pros: "The crew was nice. The food offering was quite good!"
Cons: "The seats were very cramped on my flight from jfk to lax. Good thing I paid for the extra legroom for the flight from lax to Sydney that was worth it especially for that 14 hrs. flight."

Cons: "Boarding process"

Pros: "Phenomenal customer service from every staff member. The captain kept everyone informed of the flights progress very routinely. Quiet environment promoted for sleeping during the late night."

Pros: "Friendly service Safety record"
Cons: "Extremely late take off from JFK to Lax and lAx to Sydney we were never told why? Food choices for kids need improvement"

Pros: "The food"
Cons: "I was made to feel welcome."

Cons: "Old aircraft with seats in very bad conditions."

Pros: "Nothing"
Cons: "Flight was a series of late take offs, the food was really bad, people are so crammed in there is no space to even move around, one entire area was blocked with people's stuff which led to exit doors and this is not safe....time to demand airlines provide decent space to at least be able to cross ones legs, can't even do that anymore"

Pros: "Service is excellent"

Pros: "Great service"

Pros: "The crew were wonderful. Very professional and tried to help as much as possible."
Cons: "Since we missed our connection and got booked on another flight, we didn't get the seats we paid for. Qantas charges to book your seats early which we paid but now they don't want to give us a refund."

Cons: "Plane arrived delayed.."

Pros: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Cons: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"

Cons: "Food has gone down a lit"

Pros: "Good crew, comfortable seat, plenty of storage"
Cons: "The inflight entertainment system"

Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."

Cons: "Hassled at gate since I had my boarding pass on iPhone from Etihad and no a paper boarding pass, was held up and was one of last persons to board airplane"

Cons: "Food needs to get better."

Pros: "The flight itself was good when it eventually left."
Cons: "Boarding was chaotic. There was another Virgin flight leaving Launceston at the same time so the lounge was very busy. Our flight was late while the other was on time and there were no announcements that our flight was delayed. The screen over the gate also did not show our flight details at any stage, even when it eventually boarded.. I'm familiar with Launceston airport so it was okay, but for someone not familiar, especially an international visitor, it would have been confusing as to which flight was which especially as no announcement or visual display was given that our flight was running late."

Pros: "Flight was punctual. A380 is a nice plane to fly on, but see other comments. Entertainment choices are good, but see other comments."
Cons: "On arrival at Sydney, discovered my bag damaged. The metal cage that holds the handle slider had been broken so they must have really thumped the bag. Re windows and cabin lighting. Flight left Abu Dhabi at 21:50, landed Sydney at 17:50 next day. The cabin was kept in darkness until 3pm Sydney time / 9am Abu Dhabi time. This only gave us 2 hours of daylight on Tuesday, terrible in trying to adjust to a new timezone!! Even going off Abu Dhabi time, why wait till 9am to turn on the lights and raise the windows? No-one sleeps that long and it creates too much darkness. Please turn on the lights and raise window shades a few hours earlier to help our body clocks adjust. The view of the world outside the window is also interesting! Re entertainment system: with some airlines you can use the entertainment system immediately on embarking but with Etihad you have to wait till airborne. Considering boarding begins an hour before departure, that is a long time to sit waiting without being able to use the entertainment system. Re comfort: I don't know why, but the Etihad A380 seats have this weird head rest on one side that can't be folded flat. I found it quite annoying. Also when you recline the seat, it also goes forward scrunching you towards the seat in front. I found the Emirates A380 seat a lot roomier and more comfortable."

Cons: "the food .there is only one choice of meal there is delay time from AUH to beirut"

Pros: "Aircraft wasn’t too full and crew were happy for us to spread out a bit."

Pros: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Cons: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."

Pros: "Connections on Etihad. Abu Dhabi airport. Service and hospitality. On time flights and easy check in. US immigration in Abu Dhabi was a breeze."
Cons: "Food was terrible and insufficient."

Pros: "Crews were great"
Cons: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"

Pros: "Staff are efficient."

Pros: "SeatsPrompt service"

Pros: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Cons: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."

Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."

Pros: "This time the service was ok"
Cons: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"

Pros: "Crew, Hospitality, Willingness to help"
Cons: "They have reduced seat size drastically - its more crammed than domestic airlines !!!"

Pros: "I have always loved service of Etihad airways. The food was awesome. The staff was friendly and courteous. Seats were comfortable. Surely enjoyed every bit of it."

Pros: "Good selection of movies and live TV. Ample leg room. Boarding is not as per zones. Announcements and directions at the gate are not very clear nor loud."
Cons: "They don't offer choice of vegetarian or non-vegetarian meals. They just hand you whatever is on the cart. Crew appears to be very defensive."

Pros: "What is there not to like? Service, comfort, on-time performance, food, entertainment"

Pros: "overall service was good."
Cons: "as an American, with LAX as my home airport, it was unfortunate that we were not told of where our baggage claim was. We arrived in the International terminal, however, our bags arrived in terminal 4 (American). I feel for the foreign traveler in this instance. A quick update to travelers before disembarking of the plane as to the location of where their luggage would be found would be nice."

Cons: "Seats. Aurconditioning, entertainment"

Cons: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"

Pros: "A little better than the phuket flight but still pretty bad service. Airplane was filthy because crew werent pick up the garbage after breakfast and lunch."

Pros: "I like Etihad airways."
Cons: "Food really needs to be upgraded."

Cons: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"

Pros: "In flight crew was helpful and considerate about carrying a infant with me"
Cons: "Boarding at New Delhi was pathetic, crew asked me to go to online check in counter and it was slower than the other counters."

Cons: "No dedicated bus or transport for first or business passengers!"

Pros: "All"
Cons: "Nothing"

Pros: "The flights were all right."
Cons: "Original flight cancelled after a 7 hour wait. $172 hotel expense...not excited about this after traveling from India to Abu Dubai then to JFK."

Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"

Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."

Pros: "The food was nice. Vegetarian and non veg options were good for all the passengers."
Cons: "Boarding process was one of the most unorganised and pitiful for passengers I have ever seen!! Baggage check in process was a mess and the crew could not handle it. There were multiple lines at baggage check in for some reason for economy itself. We were guided by crew to one of the lines. Then after half hour, they put our line behind another line that arrived after us! Mismanagement led is to wait for nearly 2 hours at baghage check in. Also, the person at kiosk failed to check me in for connecting flight from Abu Dhabi(I was marked for airport checkin, so web check in was not an option). So when I reached Abu Dhabi, I was told my name was not even on the list!! Moreover I had only half hour layover at Abu Dhabi due to delayed flight from Mumbai . One of the worst experiences ever as it was also our honeymoon!"

Pros: "Quality Airline Excellent service Food was also great"

Pros: "Service was good"
Cons: "Seats are very narrow and uncomfortable. The seat cushion doesn't provide much 'cushion'. Some other competitor airlines have much better seats."

Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "1. Food choices from NYC to Abu Dhabi were only lamb or Indian cuisine (chicken kofta or veg), no seafood option. Very few extras were given with the meal or between meals (no fruit, candy bars, peanuts, etc. on the flight). 2. Entertainment was stopped 30 minutes before arrival."

Pros: "The boarding process was seamless"
Cons: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"

Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."

Cons: "Our flight was more than an hour late causing my father and I to miss our connecting flight. They had tickets ready for us when we got off our first flight. With very little explanation we now had to wait 5 hours for the next flight which ruined all our plans for our arrival destination. On the next flight my father and I were no longer sitting together and the plane ran out of food. I was disappointed."

Pros: "Crew are nice and friendly with huge smiles on their faces. They are happy crew and make their clients happy pessengers. Great service :) We will fly with Etihad again."
Cons: "My screen doesn't work. Plane is bit old. Lavatory is smelly."

Cons: "Some of the crew members are very rude and that really disappointed me."

Pros: "The entertainment was great, crew very helpful and overall a good flight"

Cons: "5 hours of delay , change in gate ."

Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"

Pros: "Seats, pillow"
Cons: "Food was ok"

Pros: "Comfortable Seats in the A380! The entertainment system is very modern with large screens and good selection."
Cons: "The USB ports did not work charging phones."

Pros: "crew friendly...."
Cons: "seats too uncomfortable......food pathetic...leg spacing tight.....person sitting next always unhappy."

Pros: "Higene"
Cons: "Seats are 90 degrees even in long trips (uncomfortable)"

Cons: "More leg room"

Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."

Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"

Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Cons: "N/A"

Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."

Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"

Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."

Cons: "Seats were too narrow and distance between sets is too small"

Pros: "Direct flight Good crew"

Pros: "Crew was extremely helpful on boarding and on flight. Breezed through Passport area. Everyone went our of his/her way to answer our questions and then make suggestions."

Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."

Pros: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."

Pros: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Cons: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."

Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."

Pros: "Not over crowded and friendly crew."
Cons: "N/A"

Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."

Pros: "But the crew was great!"

Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."

Pros: "Pleasant crew; clean and generally comfortable"
Cons: "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."

Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"

Pros: "Lots of space and very accommodating. The updates via email were helpful"

Pros: "Great crew, early boarding and early departure."
Cons: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"

Pros: "Slick boarding"
Cons: "No movies on way out."

Pros: "Worst customer service I have ever experience"
Cons: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."

Cons: "They left my bag in RDU.."

Pros: "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."

Cons: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."

Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"

Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."

Pros: "We landed, eventually."
Cons: "The flight was late. Also, they only accept cash onboard for refreshments. That has the consequence of the crew getting on the PA system asking people for change, and scurrying around the cabin in a desperate shell game exchanging bills. It's 2016. Get with the program and accept credit cards."

Pros: "On time"

Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."

Pros: "Loved that we were on time and that the counter personal were polite and patient."

Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."

Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."

Pros: "Gate agent super helpful and nice. Flight attendant gave me two coffees, which was was needed."

Pros: "The crew was awesome and the pilot was honest about how delayed we would be."
Cons: "AA was not upfront or clear on delays at all. The plane was very delayed and they did not communicate clearly."

Pros: "Safe trip"
Cons: "I froze the entire time"

Pros: "That we at least made it to Chicago."
Cons: "That the plane coming into Raleigh from Dallas had technical problems so it made us miss our connecting flight in Chicago. I needed to be at work in Des Moines Monday morning at 8 and they bumped us to a flight from Chicago to Des Moines for 12:00 pm Monday afternoon. We had to pay $280 to rent a car and I drove all night and went straight to work without even going home to shower or get ready or anything. My 4 and a half year old son had to endure the whole thing too."

Pros: "The price"
Cons: "Never offered any of the food they were walking by with. Only 1st class got everything"

Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."

Pros: "I liked the flight, the cabin crew was great, and the pilot nailed their landing."
Cons: "The big one is that when we tried to check in with Qantas, we were informed that we needed to check in with American Airlines and could not check in. Had we not been to the airport 2.5 hours early, we would have had a great shot at missing our flight because of this.As it was, we only had 15 extra minutes from when we got to the gate from when we boarded. Even this email you just sent to me said "rate your Qantas Flight", not rate your American Airlines flight coshared by Qantas. The other big gripe is that we sat on the tarmac for way longer than I would have expected. LAX Sucks."

Pros: "Everything was on time, no delays."

Pros: "The delay of 1 1/2 hours far exceeded the 30 minute flight."

Cons: "No movies, no headphones, no wet wipes. Not your fault, but i missed my connections."

Cons: "I thought I booked a QANTAS flight but I was thrown on a very terrible American Airlines flight. Would not recommend."

Pros: "Nothing much. Really poor quality headphones and that too the crew had hard time giving!! I felt they were very rude every time we asked for something (including water!!)"
Cons: "Everything!! They don't have Asian vegetarian meal?? It's all vegan?? Bread roll felt really hard and person behind me asked for butter/margarine and reply was very rude "we don't have any extras" so I didn't even bother asking!!"

Pros: "In flight entertainment"
Cons: "Diversity training"

Pros: "The flt was not full, so I was on row 42 of 43, in a two seat block with no one near. Who wouldn't like that! The seat was very comfortable, so I could stand to be in it for a long time. It did not have a footrest that I could find, but I didn't ask about it."
Cons: "Typical of American, passengers are not allowed to stand for long periods. I was initially very disappointed that it was not a Qantas flt. And had it been full, it would have been very unpleasant. I fly with American as little as possible. The 777-300 does not have the area in the back where a few can stand, but in this case, with all the room, it wasn't necessary. I was standing for just a minute, and was told to move on. That's American for you."

Pros: "The on flight attendants were very courteous"
Cons: "The flight was delayed and no information was available for my connection. When I went to the gate to ask about my connecting flight I was ignored. And the gate attendant behaved as though I was bothering him."

Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."

Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."

Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"

Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."

Pros: "Quick and smooth"
Cons: "Nothing"

Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."

Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"

Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."

Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."

Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"

Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."

Pros: "First class was fine - nothing too special"

Cons: "delay too long"

Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."

Pros: "Can't usually go wrong, 1st flight of the day!"

Pros: "Good leg room. The snack was good - a waffle cookie. Crew was cheerful. Plane was clean."

Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."

Pros: "I liked the entire flying experience. It was ideal. Best part to me was the pre check and not having to go thru the line. Flight left early, arrived early, I had a middle seat and it was comfortable."
Cons: "Nothing."

Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"

Pros: "No surprises."
Cons: "Small seats"

Pros: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Cons: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."

Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."

Pros: "Nice assortment of movies"
Cons: "The chairs barely recline and my chair never stayed reclined. Crew was off putting. Not very friendly."

Pros: "All was very good"
Cons: ". Before boarding they said flight was full and there wouldn't be enough room in overhead compartment, so I checked in my carry all. After landing I expected to pick it up as we exited the plane and was told it was on the carousel ."

Pros: "Efficient Boarding"
Cons: "No in seat Video. Free entertainment promised did not work on my laptop."

Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"

Pros: "The plane was on time the crew was helpful and friendly"

Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."

Pros: "No drama. Everything on time. Crews were great."
Cons: "Seats cramped but I'm 6'7" so I should have put more effort into getting a bulkhead or emergency exit seat. My fault."

Pros: "On time"

Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"

Pros: "Friendlier attendance."

Cons: "Small glasses of water were offered very infrequently. Needed much much more"

Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."

Cons: "The area around me was very dirty. Made me a bit uncomfortable"

Pros: "We were well compensated for a traveling fiasco. Our plane died in Newark. Our new plane wasn't big enough for 12 of us. It was a pretty crummy to spend Easter Sunday at the airport while our entire family celebrated the holiday. I do really appreciate the travel certificates we received for our trouble."
Cons: "As I stated above, we were stuck at the airport for the duration of Easter Sunday. We were supposed to be home by 1:30pm. Kind of a bummer to have wasted the entire holiday; but I guess that's what you get for traveling on holidays."

Cons: "I paid the 25.00 for my small bag which could have easily been a carry on, but I had a purse and small carry bag. I felt that WAY too many folks had backpack and two small carry ones, but by bringing them to the gate - the announcement was made its a full flight so you can check your bag for FREE! Next time, I will not follow the rules and just simply check at gate?? That is message loud and clear from your gate folks."

Pros: "For a coach seat, it was ok since I sat with my wife in a 3 seats row."
Cons: "The fact that you couldn't upgrade with miles."

Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."

Pros: "The whole experience was great, plenty of room in the seats and leg room. Fun flight"
Cons: "It was all good . Can't say the same for the flight from Huston to Seattle"

Pros: "After having worked Monday 10 am until 7 pm AND then10 pm to4 am i was exhausted boarding a 6:50 am flight. Needless to say i was asleep before we left the runway. No-one bothered me, and I slept the entire flight. Didn't wake up until we landed in Newark and the tires hit the runway. Thanks United!! I'll def be utilizing your airlines again!!"

Pros: "Plane was very clean and seats were comfy"
Cons: "Flight was delayed and no snacks were handed out."

Pros: "RDU to EWR was fine, but the return flight was way oversold, and we didn't even get seat assignments until it was time to board. I purchased our tickets months ago, checked in 24 hrs before, and did not check bags, but we still had to stand online and keep reminding the gate agents that we did not have seats and that my three year-old had a car seat that needed to go in a window seat. Once on board, the first clas flight attendant was awesome! She helped us fix a seating nightmare (agent had given my 3 y/o a seat by himself) and came back to coach during the flight to give my son some wings and to just check on us. She and our safe arrival are the only aspects of the entire experience that deserve any stars whatsoever."

Cons: "The flight attendant was very rude and they didn't have the kosher meal I ordered"

Pros: "Everything was on time and adequate. That seems to be the standard for a great flight these days."
Cons: "No pretzels or peanuts."

Pros: "Nothing."
Cons: "A lady on the plane threw up 5 plus times. The vomet got me and other passengers. The flight crew did not clean it up and was very rude. We I complained I was told " Who do I think I am" I responded I am a paying passenger. I am very disappointed in United the way this matter was handled and the nonprofessional attitude of the flight crew. This is a very concerning due to the unsanitary and health risks involved. United should look into this ."

Cons: "no food< no entertainment, crying babies, why can some flights be for adults only?"

Pros: "Smooth Flight"
Cons: "No movies nor Internet"

Pros: "It was a short flight."

Pros: "Flight attendants were amazing !"
Cons: "Seats weren't very comfortable"