Gate agent was VERY efficient, even as his 2nd wasn't there. But... Great Landing! (I suspect he's done this before.)
If you had direct flights to Denver from Santa Rosa, I would be a frequent flyer. Nice experience.
It was friendly. Also, we had some turbulence due to the wing of a plane in front of us, and I was grateful the pilot explained that reason to us. It made me feel like we were safer than if there were no explanation and it was inherently interesting to learn.
Our original flight was cancelled and we were rebooked on a flight the next afternoon. Finally gotten it straightened out at guest services and we were able to get on a delayed flight that departed about an hour later that our original flight. The Guest Services and Gate staff were very helpful!!
The boarding was fairly good, the flight attendants were efficient & patient, we had a decent snack for food, the arrival was smooth. Very happy with my overall experience!
For a 6 hour flight better snacks at least bag of chips should be offered all we got was connamon pretzels going and coming back nothing but maybe bc it’s an overnight.
Wonderful except my seat cushion had no “cushion” left Cs. It was quite hard and I’m very petite and can us some padding on my back side lol. Other than that we were very happy.
Flight delayed three times no explanation, left 5 hours after initial time, disrupted my job
Very nice staff, plane was delayed-they gave some snacks about 30 min after delay due to mechanical issues (which I appreciate them checking the plane)
I am a novice flier, I had a 4 hr layover in Seattle, I check my email and my Alaska app often and there no notifications. When it got closer to boarding time no one was there. I went to the information booth and a wonderful woman named Rana told me the flight gate had been change. I had an anxiety moment, I had to take 3 trains to get to the other side of the terminal, which made me frozen with fear, thankfully Rana took me the whole way otherwise I would have never made it . I am disappointed there were no notifications on the app or online. But I can’t say enough about the Help Rana gave me. If there is any way she could be awarded an appreciation acknowledgment it should be done. Thank you
I have been flying united for a long time but now I’m done
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!
Wifi is very frustrating - could not connect and therefore unable to work on the trip
Entertainment was great. Seats were good. They did not have my pre-ordered hot food product available but did comp me something cold in place of the item.
Food was good. Clean aircraft. But why do the airlines make the seats so narrow?! Your executives should have ride in a seat so restrictive for 11 hours and see how miserable it is! When.we got to MUC they changed my boarding gate 3 times for my next flight!!!!
Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.
We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.
overall a very good travel experience - left on time, arrived early. Mostly a smooth flight. Polaris seats were excellent, very good service and nice food with options.
Smooth flight, easy boarding process. Made up time in the air with initial delay due to weather pass through
