Excellent service the whole trip! Flight was a little late on showing up for boarding but the flight arrived at our destination only a few minutes behind schedule, great work!
I didn't like the delays on the air plan I had a appointment/ meeting and of the delay I didn't make it
We waited to board while the plane was serviced and I was really annoyed that we sat waiting to board for two hours. Then we waited in line on the tarmac, then when we landed in Redmond we waited AGAIN for a gate to open. We had screaming babies on the flight whose parents did their best to minimize but these babies were exhausted from the waiting everywhere so it’s understandable. The plane crew was very gracious. I can’t wait to get off this plane.
We got updated to first class and it was a wonderful experience. The staff was so friendly and make my son's trip memorable
The original flight was canceled, but thankfully the airline made an effort to rebook to a later departure. However I lost a day and had a layover in LA. My original seat which I purchased was no longer applicable on the new flight and there was some kind of bulkhead that forced my legs to the left. This is more an Airbus thing than anything else. In flight entertainment system was hard to navigate because screen was not calibrated. Pluses: rebooking by the airline Didn't have to claim my luggage for the transfer. Minuses: lost original seat purchase IFE was quirky Did not eat Original flight canceled Weird bulkhead in way of legs
I haven't flown Alaska in years, so this is my first time in a long time. Both the outgoing and return flights were delayed, which affected my plans at the destination, which were time sensitive. I've flown Southwest dozens of times without delays, so to come to Alaska for just one round trip and have both of them be affected tells me I need to go back to Southwest. Other items: I tried to join an earlier flight, and was denied, even though online it showed seats available. Seems like this would have been an easy way to make things right. The in flight WiFi on the flight down was nice, I watched half a movie and was really looking forward to watching the 2nd half on the way back, but the plane didn't have the same options available, so I had to pay to watch the movie on my own streaming service. Irritating. Given the competitive nature of flying and choosing carriers, I thought Alaska had a better reputation for the little things like this.
Liked the flight was on time. Seats and leg room need major imptovement
Flight delayed three times no explanation, left 5 hours after initial time, disrupted my job
Very nice staff, plane was delayed-they gave some snacks about 30 min after delay due to mechanical issues (which I appreciate them checking the plane)
I am a novice flier, I had a 4 hr layover in Seattle, I check my email and my Alaska app often and there no notifications. When it got closer to boarding time no one was there. I went to the information booth and a wonderful woman named Rana told me the flight gate had been change. I had an anxiety moment, I had to take 3 trains to get to the other side of the terminal, which made me frozen with fear, thankfully Rana took me the whole way otherwise I would have never made it . I am disappointed there were no notifications on the app or online. But I can’t say enough about the Help Rana gave me. If there is any way she could be awarded an appreciation acknowledgment it should be done. Thank you
Flight delay in lax which delayed our connecting flight to Copenhagen. Was placed on standby the following day and got delayed again at Scandinavian air. Bad bad counter service at ar Canada in Toronto by the name of Camilla who said that she was doing us a courtesy for even finding a earlier flight for us after we the customer are the ones being inconvenient by the cancellation of our flight. Btw, we are going on a tour. Air Canada is the worse
New Max 10, first class seats have been shrunk. End of a 20 hour journey, it was United not Lufthansa, just glad to get home
Seats are uncomfortable and left me in pain in my tailbone area. I got about one hour of sleep.
Delay of two hours due to some mechanical issue. Staff was wonderful and the pilot did let us know what was going on.
One of my checked luggage was damaged. Cracked on the top by the handle.
Not so good. Crew was not as attentive as they should have been especially if flying business class. Only offered dinner 2 hours after takeoff. My flight attendant seemed overwhelmed. Pushed my help button but no one came. I explained everything on my previous review.
I have been flying united for a long time but now I’m done
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!
Smooth flight, easy boarding process. Made up time in the air with initial delay due to weather pass through
