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RNO - ZIH

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Round-trip
Economy
Reno (RNO)
Ixtapa Ixtapa-Zihuatanejo Intl
Sun 9/19
Sun 9/26
Any month
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Top airline flying Reno to Ixtapa Ixtapa-Zihuatanejo Intl

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,624 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

"I missed a connection due to a 4 hour maintenance delay. The worst part is that I can't even attempt to rebook the flight because there is no way to contact Iberia. The desks were closed because there were no more flights that day. They never answer the help line or facebook. I simply cannot, in any way, even get ahold of a person to help me rebook this flight that cost 1000 dollars and was ruined by the fault of the airline. So I am stranded in LA right now, frantically trying to get ahold of anyone from Iberia to help me get to Spain."

Pros: "Clean and friendly staff"
Cons: "All great"

Cons: "The wifi was challenging to use. Otherwise, it was a fantastic flight."

Pros: "Flight crew was nice."
Cons: "They were careless with our luggage. 2 wheels on my husband's suitcase and 1 on mine were broken off. We have flown before with other airlines, never has our property been damaged before."

Pros: "Crew was great."
Cons: "I dislike cramped, crowded seating. Alaska could reconfigure and lose a row or two to allow for more leg room and customer comfort. I wouldn't fly Alaska if I had another choice."

Pros: "Great service"
Cons: "Boarding confusion"

Pros: "Everything ran quickly and efficiently. Flight Crew was friendly as well."
Cons: "The check in clerk in Reno wasn’t professional at all. He clearly showed impatience and lack of tact with the young family ahead of me as well as myself when it was my turn. Not impressed with his service at all."

Pros: "The customer service rep was polite"
Cons: "They cancelled my flight the night before claiming ‘weather’. It was fine flying weather at my origin, destination, and layover airports and forecast to remain so. All other carriers were flying. The re-booked me not on a later flight, but on the next day with not one, but now two layovers."

Pros: "It was cancelled."
Cons: "If it had happened."

Pros: "Crew was great."
Cons: "Plane was delayed for some reason, and I found out about the delay through Kayak, not at the Alaska counter or gate. Annoying."

Pros: "Wonderful quick flight!"
Cons: "N/A"

Pros: "Everything was excellent"

Cons: "All good"

Cons: "Super flight"

Pros: "crew was amazing, timely boarding and deboarding"
Cons: "comfort and food"

Pros: "Got drinks and snacks to passengers quickly."
Cons: "There was a long delay to defrost the wings, it took a long time for the team that does the defrosting to get to the plane."

Pros: "Great crew and flight service. Quick and friendly, the plane was clean."
Cons: "Small planes are rarely comfortable, it's less of a reflection on Alaska Air and more on smaller aircraft. No in flight entertainment, less expected on small craft."

Pros: "Service for passengers, not just service"

Pros: "Flight was late leaving Reno. No room at the terminal in Seattle so they used busses to transport us to the terminal, but instead of us entering the airline terminal we went all the way to the main terminal area. 3 trains later I missed my connection"
Cons: "All of the above"

Pros: "It was a smooth flight - crew was really nice."
Cons: "Nothing - it was all good"

Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."

Pros: "Service was excellent"

Pros: "The bombardiers are old planes but fun. The tray table was broken on one side making it unusable. This is a prop style plane. Not very staff."
Cons: "Very noisy but tolerable."

Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"

Cons: "Rude crew."

Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"

Pros: "Hospitality of the crew."
Cons: "My luggage that was to be loaded in the cargo area of the plane never was put on the plane. No clothes, no shoes, no medications, no gps radio equiptment, and no special fishing equiptment, (as I was on a sportfishing vacation). Really, Really dissappointed."

Pros: "The flight attendant made sure to touch base with me about my connecting flight and reassured me that we would arrive in time for me to make my connection."
Cons: "The flight was late arriving which was worrying as I had a connecting flight to catch and I was worried we would not make it in time."

Pros: "Everything okay..... the seating is just too damn tight."

Pros: "That I get a free carry on"
Cons: "That I didn't know about the flight being delayed till I got there and didn't know exactly when we would board."

Pros: "Fast and quick. Service was great"

Pros: "We left early and got to San Jose early."

Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."

Pros: "The complimentary wine was thoughtful."
Cons: "Turbulence coming out of Reno almost made air sick for a bit."

Cons: "The flight got delayed by 50 minutes."

Cons: "Flying with my husband and daughter. All of our seats were split apart even after calling to fix the issue. When I went up to the counter, the lady told me too bad, she couldn't ask someone in an isle seat to switch, but I could do it myself if I wanted. My daughter is 2, can't exactly sit by herself. Food service didn't begin until almost 2 hours into a 3 hour flight but it was in no way due to turbulence. After food service, no trash service came around until about a half hour before landing. Slowest moving crew I have ever seen in my life. Also, the bathrooms were beyond disgusting. I will never fly Alaska again."

Pros: "The flight attendants were extremely nice and informed us about the cool deals they have for ski season in Oregon and Washington. I will definitely be flying Alaska a lot more!"

Pros: "Crew was friendly and professional. These small planes are never exceedingly comfortable, but we had a very pleasant flying experience despite that unalterable fact!"

Cons: "Delay boarding"

Cons: "Noisy slow aircraft. Very expensive for a turbine a/c."

Pros: "Not being woke up"
Cons: "Crying baby behind me most the flight"

Pros: "The weather in Reno. I didn't however make it to Seattle."
Cons: "I did not like the fact that I arrived at the airport at 11:15 AM for a noon flight and by the time I got to the front of the line was told that 11:20 AM was the cut off time for that flight. I do not like the fact that the ticket agent Was quite rude and uncaring and unhelpful. The Epitome of poor customer service for a terrible policy. she almost seemed to gloat over the fact that she could not or would not help me join my family for a dinner in Seattle."

Pros: "Friendly Crew! Comfortable Seating! Genuine!"

Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"

Pros: "The staff and everyone was nice and helpful."
Cons: "The flight is noisy cause the plane is smaller."

Cons: "My fought was canceled with no costumer service answeringvtge phone and I had to re book my next ticket"

Cons: "Really? Flight from San Jose to Reno delayed 1 1/2 hours. Return flight delayed 1 hour, then canceled altogether. Both flights delayed or canceled due to mechanical problems. Yes, you did provide a $250 credit, but I lost a day's pay from work. Luckily, my family has a place in Truckee . Felt sorry for so many of the passengers whose travel plans were greatly changed by Alaska's mechanical problems."

Pros: "The professionalism of the crew."
Cons: "I did not receive notice or a page of my flight leaving Boise. I was not in the airport long after arriving from Reno and I missed my original flight and I was right in front of the gate."

Cons: "Not enough room in the cabin,"

Read more about Alaska Airlines
COVID-19 information

Safety measures for airlines flying from Reno to Ixtapa

Airlines flying from Reno to Ixtapa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Reno to Ixtapa

Mandatory masks

Masks required on board, masks provided on flights from Reno to Ixtapa

Social distancing seating

Middle seats unavailable to book on flights from Reno to Ixtapa

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Reno to Ixtapa

Book cheap flights from Reno to Ixtapa

Recent round-trip flight deals

11/14
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11/18
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