I missed a connection due to a 4 hour maintenance delay. The worst part is that I can't even attempt to rebook the flight because there is no way to contact Iberia. The desks were closed because there were no more flights that day. They never answer the help line or facebook. I simply cannot, in any way, even get ahold of a person to help me rebook this flight that cost 1000 dollars and was ruined by the fault of the airline. So I am stranded in LA right now, frantically trying to get ahold of anyone from Iberia to help me get to Spain.
Cons: "The wifi was challenging to use. Otherwise, it was a fantastic flight."
Pros: "Flight crew was nice."
Cons: "They were careless with our luggage. 2 wheels on my husband's suitcase and 1 on mine were broken off. We have flown before with other airlines, never has our property been damaged before."
Pros: "I liked getting the $75 credit due to the extreme lateness of the flight."
Cons: "The passengers seemed a bit wound up after a 3 hour delay. When it was time for the safety review, several passengers were not listening to the attendants, and one attendant shouted "Hey, you need to listen. This is important. This is not a party bus." I understand her frustration, but her behavior was really unprofessional. I've been in customer service for years, and you never let your personal frustration show. She should have brought the behavior to the attention of the flight deck for the pilot to make an announcement, etc. Southwest attendants are always cool, calm and collected. I'll bear that in mind the next time I book."
Pros: "Crew was great."
Cons: "I dislike cramped, crowded seating. Alaska could reconfigure and lose a row or two to allow for more leg room and customer comfort. I wouldn't fly Alaska if I had another choice."
Pros: "Everything ran quickly and efficiently. Flight Crew was friendly as well."
Cons: "The check in clerk in Reno wasn’t professional at all. He clearly showed impatience and lack of tact with the young family ahead of me as well as myself when it was my turn. Not impressed with his service at all."
Pros: "The customer service rep was polite"
Cons: "They cancelled my flight the night before claiming ‘weather’. It was fine flying weather at my origin, destination, and layover airports and forecast to remain so. All other carriers were flying. The re-booked me not on a later flight, but on the next day with not one, but now two layovers."
Pros: "It was cancelled."
Cons: "If it had happened."
Pros: "Crew was great."
Cons: "Plane was delayed for some reason, and I found out about the delay through Kayak, not at the Alaska counter or gate. Annoying."
Pros: "Wonderful quick flight!"
Pros: "crew was amazing, timely boarding and deboarding"
Cons: "comfort and food"
Pros: "Got drinks and snacks to passengers quickly."
Cons: "There was a long delay to defrost the wings, it took a long time for the team that does the defrosting to get to the plane."
Pros: "Great crew and flight service. Quick and friendly, the plane was clean."
Cons: "Small planes are rarely comfortable, it's less of a reflection on Alaska Air and more on smaller aircraft. No in flight entertainment, less expected on small craft."
Pros: "The crew was friendly and well trained"
Cons: "Delayed, due to smoke conditions"
Pros: "Flight was late leaving Reno. No room at the terminal in Seattle so they used busses to transport us to the terminal, but instead of us entering the airline terminal we went all the way to the main terminal area. 3 trains later I missed my connection"
Cons: "All of the above"
Pros: "It was a smooth flight - crew was really nice."
Cons: "Nothing - it was all good"
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Pros: "The bombardiers are old planes but fun. The tray table was broken on one side making it unusable. This is a prop style plane. Not very staff."
Cons: "Very noisy but tolerable."
Pros: "The flight attendant made sure to touch base with me about my connecting flight and reassured me that we would arrive in time for me to make my connection."
Cons: "The flight was late arriving which was worrying as I had a connecting flight to catch and I was worried we would not make it in time."
Pros: "Everything okay..... the seating is just too damn tight."
Pros: "That I get a free carry on"
Cons: "That I didn't know about the flight being delayed till I got there and didn't know exactly when we would board."
Pros: "Fast and quick. Service was great"
Pros: "We left early and got to San Jose early."
Pros: "Everyone was nice"
Cons: "Flight was delayed. And the gate was not clearly marked. Had to take a bus to the plane and wait in it for like 15?'inutes. With no AC and it was HOT"
Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."
Pros: "The complimentary wine was thoughtful."
Cons: "Turbulence coming out of Reno almost made air sick for a bit."
Cons: "The flight got delayed by 50 minutes."
Pros: "The flight attendants were extremely nice and informed us about the cool deals they have for ski season in Oregon and Washington. I will definitely be flying Alaska a lot more!"
Pros: "Crew was friendly and professional. These small planes are never exceedingly comfortable, but we had a very pleasant flying experience despite that unalterable fact!"
Cons: "Noisy slow aircraft. Very expensive for a turbine a/c."
Pros: "Not being woke up"
Cons: "Crying baby behind me most the flight"
Pros: "The weather in Reno. I didn't however make it to Seattle."
Cons: "I did not like the fact that I arrived at the airport at 11:15 AM for a noon flight and by the time I got to the front of the line was told that 11:20 AM was the cut off time for that flight. I do not like the fact that the ticket agent Was quite rude and uncaring and unhelpful. The Epitome of poor customer service for a terrible policy. she almost seemed to gloat over the fact that she could not or would not help me join my family for a dinner in Seattle."
Pros: "Mood lighting"
Cons: "No free snacks and $25 per bag surcharge"
Pros: "Friendly Crew! Comfortable Seating! Genuine!"
Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"
Pros: "The staff and everyone was nice and helpful."
Cons: "The flight is noisy cause the plane is smaller."
Cons: "My fought was canceled with no costumer service answeringvtge phone and I had to re book my next ticket"
Cons: "Really? Flight from San Jose to Reno delayed 1 1/2 hours. Return flight delayed 1 hour, then canceled altogether. Both flights delayed or canceled due to mechanical problems. Yes, you did provide a $250 credit, but I lost a day's pay from work. Luckily, my family has a place in Truckee . Felt sorry for so many of the passengers whose travel plans were greatly changed by Alaska's mechanical problems."
Pros: "The professionalism of the crew."
Cons: "I did not receive notice or a page of my flight leaving Boise. I was not in the airport long after arriving from Reno and I missed my original flight and I was right in front of the gate."
Cons: "Not enough room in the cabin,"
Cons: "You failed to inform me that Alaska no longer offered the original flight from Eugene to Portland, so I had to buy another flight the next day and ended up being late for a family gathering for thanksgiving. The Eugene airport was extremely helpful but your service has been horrendous. I will no longer book through a 3rd party. I know this is the wrong flight I'm commenting on but your poor service equates to my poor feedback."
Pros: "Beer and friendly crew Printing bagtags at home and easily checking in."
Cons: "Flight delayed due to crew not making it on time and not enough seats in waiting area for gate 64a"
Pros: "the ground and flight crew made every effort to be sure that I made my connection (along with 5 others). They were very pleasant and accommodating"
Cons: "Nothing - Cancelled flight"
Pros: "Alaska has great customer service, friendly people, and haven't screwed up my flights yet."
When our group of 6 checked our golf bags three different staff told us different things. One paid nothing two paid $50 a bag. I’m ok with paying for alcohol but I think water, soda and coffee should be included on the flight. There was no entertainment.
My only negative is seat comfort. The seats are tight and could use more cushion on the bottom. Filght was very smooth. crew were very friendly and professional. will definitely fly again.
Great staff, easy boarding and deplaning.
Crew was professional. I liked the captain giving us occasional updates.
They don’t, as a policy, check bags to final destination. It’s not an option. I’d rather walk than fly with these clowns.
The crew was great. seats were small. Plane was late both going and coming. Waited both times upon arrival to get to a gate. Not too bad on arrival to Flint. Worse at Punta Gorda. No entertainment on board, but didn’t expect any. The flight itself once we got in the air was good.
The flight was delayed for almost 2 hrs. I feel like we should be given vouchers for free flights after that experience.
Very clean flight. The attendants were very helpful and patient!
Pros: "Flight staff nice"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Cons: "Very uncomfortable"
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Cons: "Still in Reno. Aircraft broke down"
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "Bags charge for 105$"
Pros: "Made it home safely."
Cons: "Waited on tarmac 2.5 hrs. Then plane delayed 10 hours. Then waited on tarmac 2 more hours. Horrible first experience flying with Allegiant."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Great airport for getting to Florida. Good prices"
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Seat is uncomfortable"
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "The flight itself was great. The Flight Attendants were pleasant and the ride was smooth."
Cons: "I didn't take too kindly to the Service Agents on the ground. The Service Agent in San Antonio wasn't very accommodating or supportive to my needs. I had a problem that needed resolved and instead of diligently helping me, she would turn to another customer, totally ignore my concerns and speak Spanish with this other woman. When I was at the counter first, not the other woman. The Service Agent in Orland on my way back was rude as well. She gave my Mom and I attitude about my luggage being overweight. Told us to pay the $50 or figure it out. We had expressed already paying the $18 to check the luggage to begin with and wanted to see if that amount could be included in the $50. The Service Agent scoffed at us and turned up her nose. Great air service, horrible ground service."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "Good for Domestic travels"
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "We had kids wound up from Disney and caused all kinds of problems. Normally the attendants are irritated, every single one of these remained genuinely polite. I really thought the staff/crew were great. Other than that the flight was fine, a little late, but all went well."
Cons: "First Allegiant flight, so I did not realize the 40 lb bag limit. Made for a last minute headache during checkin."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Cost Flight Crew Deplane option from Front and rear"
Cons: "Only 2 flights per week Delayed flights All the "additional" charges $40 to check a bag $30 to bring a bag on board $12 for priority $12+ to book a seat in advance The method for Boarding that put every on in zones 2 and 3 in line before letting people who paid for priority get on board $22 for water"
Pros: "Convenient, Clean, Quality, Care"
My wife and i were traveling united and it always happens where if you choose not to pick your seats it never puts you together. It's the only airline that makes you pay top dollar for a flight then says ooo and by the way you also have to pay for any seat on this plane... everything else was fine just like any flight but yea I'm done flying united unless absolutely necessary
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
It was a pleasant trip, the space was good enough to stretch the legs and the front seat had at least a screen to see where the plane is flying, would definitely fly again with United Airlines.
No snacks but everything else was great.
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Pros: "Arrived safely"
Cons: "Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Cons: "Seating is very tight and amenities are nada."
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Pros: "The crew was great"
Cons: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Pros: "Quick, on time easy."
Cons: "Short flight.... so no food. No entertainment. Had to put my bag under plane and forgot to take out my headphones. My bad"
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Cons: "Tight uncomfortable seating"
Pros: "It was quick but full"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Pros: "The crew and ground staff kept us fairly well updated"
Cons: "An excessive delay that included having a part flown to Monterey from Los Angeles"
Cons: "NOT ON TIME EVER THIS FLIGHT IS ALWAYS DELAYED HATE TAKING IT ONLY DO AS A LAST RESORT"
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Pros: "Very nice flight staff. Will be joining again"
Pros: "Short. Easy."
Cons: "Flight a little late. Waited outside at SFO before anyone could board plane 15minutes it was cold."
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Cons: "The crew workers attitude"
Cons: "Late take off and had to wait for ground crew when landed"
Pros: "The worst I have ever taken"
Cons: "Flight attendants rude. Super late and no offer for a drink voucher even"