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Wed 2/21
Wed 2/28
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(Round-trip)
Airports
Origin
San Diego
$141
only
$141
Chicago
$292
only
$292
Phoenix
$207
only
$207
Los Angeles
$140
only
$140
Destination
Monterey
$140
only
$140
Sat, Feb 24
LAX
MRY
1h 19m
Wed, Feb 28
MRY
LAX
1h 27m
Trip: 5 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 24 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
MRY
Mediocre 2.0

nope

nope

LAX
MRY
Mediocre 2.0

The worst I have ever taken

Flight attendants rude. Super late and no offer for a drink voucher even

SAN
SFO
Okay 5.3

The crew was very nice

It was a short flight. Didn’t dislike anything other than paying for TV/movies.

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

LAX
MRY
Good 7.3

Quick, on time easy.

Short flight.... so no food. No entertainment. Had to put my bag under plane and forgot to take out my headphones. My bad

Sat, May 5
SAN
MRY
5h 14m
Tue, May 8
MRY
SAN
5h 58m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Mar 13
SAN
MRY
1h 26m
Wed, Mar 14
MRY
SAN
1h 20m
Trip: 2 days
9.3ExcellentShow reviews
Overall 9.3 Excellent
Based on 5 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SEA
SMF
Excellent 8.0

Late leaving

MCO
PDX
Okay 5.0

We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed.

MCO
SAN
Good 6.0

I really wish the airline could sort out the whole "check at the gate for seating" because I don't think anyone wants to buy a plane ticket just to deal with the uncertainty of if they are going to be able to fly or not.

SJO
LAX
Mediocre 3.3

Getting to where I needed to go

Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!

PDX
SEA
Good 7.3

Flight crew fun, pleasant and available

Wed, May 9
LAX
MRY
1h 22m
Wed, May 16
MRY
LAX
1h 26m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Apr 9
PHX
MRY
1h 50m
Mon, Apr 16
MRY
PHX
1h 47m
Trip: 8 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 6 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
BUF
PHL
Mediocre 2.0

None of the experience was pleasant

First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful.

SAT
MIA
Excellent 10.0

All

Nothing

DTW
MIA
Excellent 8.0

Easy check in.

Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate.

PHL
MAD
Okay 5.0

When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible.

We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.

ORD
CLE
Excellent 10.0

It was a very good fight

I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour

Sat, Mar 3
LAX
MRY
1h 19m
Tue, Mar 6
MRY
LAX
1h 27m
Trip: 4 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 24 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
MRY
Okay 4.4

The crew and ground staff kept us fairly well updated

An excessive delay that included having a part flown to Monterey from Los Angeles

LAX
MRY
Mediocre 2.0

nope

nope

LAX
MRY
Mediocre 2.0

Fly on AA

DEN
BIL
Mediocre 2.3

Nothing

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

LAX
MRY
Mediocre 2.0

Nothing. Absolutely nothing

Our flight was schedule to depart at 9:17am and didn't depart until 4pm. Delay after delay. I missed a business meeting with the city and now have to spend more money on a hotel room and rental car as I have to extend my stay as the city is not open for a meeting until Monday. This is absolutely ridiculous

Tue, Apr 3
LAX
MRY
1h 25m
Tue, Apr 10
MRY
LAX
1h 26m
Trip: 8 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 24 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

LAX
MRY
Mediocre 2.0

nope

nope

LAX
MRY
Mediocre 2.0

Nothing. Absolutely nothing

Our flight was schedule to depart at 9:17am and didn't depart until 4pm. Delay after delay. I missed a business meeting with the city and now have to spend more money on a hotel room and rental car as I have to extend my stay as the city is not open for a meeting until Monday. This is absolutely ridiculous

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

DEN
BIL
Mediocre 2.3

Nothing

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

Tue, Apr 3
SAN
MRY
1h 26m
Sat, Apr 7
MRY
SAN
1h 20m
Trip: 5 days
9.3ExcellentShow reviews
Overall 9.3 Excellent
Based on 5 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
PDX
SEA
Good 7.3

Flight crew fun, pleasant and available

SAN
MRY
Excellent 10.0

Quick awesome flight. Great price.

SEA
PSP
Good 7.6

Great crew efficient and friendly... really like new Wi-Fi entertainment

LAS
SEA
Excellent 10.0

Everything

Nothing

SJO
LAX
Mediocre 3.3

Getting to where I needed to go

Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!

Tue, Feb 27
SAN
MRY
4h 59m
Tue, Mar 6
MRY
SAN
2h 53m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54708 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
DEN
Good 6.3

No entertainment was available. Not working for whole plane

DEN
BIL
Mediocre 2.3

Nothing

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

ORD
CVG
Good 6.0

My checked luggage didn’t make it to cincinnati

IAH
PTY
Okay 5.0

The crew was super attentive and cordial.

United Airlines has really deteriorated. Paid entertainment for an international flight is really nickle-and-diming it, especially since it was direct tv which is only available over the continental US!

Thu, May 10
PHX
MRY
1h 45m
Sun, May 13
MRY
PHX
1h 49m
Trip: 4 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 6 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
DTW
MIA
Excellent 8.0

Easy check in.

Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate.

PHL
MAD
Okay 5.0

When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible.

We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.

BUF
PHL
Mediocre 2.0

None of the experience was pleasant

First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful.

CLT
RSW
Excellent 10.0

No free wifi

LHR
DFW
Excellent 8.0

Helpful and friendly ground crew in London.

The Muslim meal was a bit too spicy for me.

Sat, Mar 3
LAX
MRY
1h 19m
Sun, Mar 4
MRY
LAX
1h 19m
Trip: 2 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 24 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
MRY
Okay 4.4

The crew and ground staff kept us fairly well updated

An excessive delay that included having a part flown to Monterey from Los Angeles

LAX
MRY
Good 7.3

Quick, on time easy.

Short flight.... so no food. No entertainment. Had to put my bag under plane and forgot to take out my headphones. My bad

LAX
MRY
Okay 4.6

Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking.

SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

Fri, Jun 1
PHX
MRY
1h 45m
Mon, Jun 11
MRY
PHX
1h 47m
Trip: 11 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 6 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
SAT
MIA
Excellent 10.0

All

Nothing

BCN
JFK
Okay 5.6

We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating.

Having the flight switched from a direct to transferring in Madrid.

CLT
RSW
Excellent 10.0

No free wifi

SAT
DFW
Excellent 8.0

Smooth takeoff and landing. The seats were comfortable for a 3 hour flight.

Nothing to complain about. I was satisfied with this flight.

DFW
CMH
Excellent 8.0

Smooth takeoff and landing. The seats were comfortable for a 3 hour flight.

Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down.

Sat, Jul 21
SAN
MRY
1h 24m
Wed, Jul 25
MRY
SAN
1h 17m
Trip: 5 days
9.3ExcellentShow reviews
Overall 9.3 Excellent
Based on 5 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SEA
SMF
Excellent 8.0

Late leaving

MCO
PDX
Okay 5.0

We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed.

PVR
SEA
Excellent 8.0

We were separated...we had to try to negotiate with other passengers to trade seats so we could sit as a family. We purchased our tickets 4 months in advance, there’s no reason for us to not be sitting together!!!

SJO
LAX
Mediocre 3.3

Getting to where I needed to go

Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!

SAN
MRY
Excellent 10.0

Quick awesome flight. Great price.

Wed, May 2
LAX
MRY
1h 22m
Mon, May 7
MRY
LAX
1h 26m
Trip: 6 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 24 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
MRY
Mediocre 2.0

nope

nope

SAN
SFO
Okay 5.3

The crew was very nice

It was a short flight. Didn’t dislike anything other than paying for TV/movies.

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

LAX
MRY
Mediocre 2.0

Fly on AA

LAX
MRY
Mediocre 2.0

Nothing. Absolutely nothing

Our flight was schedule to depart at 9:17am and didn't depart until 4pm. Delay after delay. I missed a business meeting with the city and now have to spend more money on a hotel room and rental car as I have to extend my stay as the city is not open for a meeting until Monday. This is absolutely ridiculous

Thu, Aug 23
SAN
MRY
1h 24m
Sun, Aug 26
MRY
SAN
1h 42m
Trip: 4 days
9.3ExcellentShow reviews
Overall 9.3 Excellent
Based on 5 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SEA
AUS
Mediocre 3.0

Flight attendants were nice

First time (and hopefully last) flying Alaskan. Boarding was ok, not the most efficient but it worked. Once aboard a predicted snow storm started (in Seattle so not the first time this has happened) and we had to de-ice. This process was exceptionally long, in fact so long that we had to add fuel for the trip. These two delays conveniently “timed out” the pilots, brilliant! Total delay was over 4 hours, all to be blamed on their ineptitude. Seems like the norm for airlines these days but this was blatant mismanagement.

SJO
LAX
Mediocre 3.3

Getting to where I needed to go

Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!

SEA
SMF
Excellent 8.0

Late leaving

SAN
MRY
Excellent 10.0

Quick awesome flight. Great price.

SEA
SFO
Excellent 10.0

Flight was in time. Crew was polite and we arrive on time

Thu, Mar 15
PHX
MRY
1h 58m
Tue, Mar 20
MRY
PHX
1h 49m
Trip: 6 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 6 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
PHL
MAD
Okay 5.0

When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible.

We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.

BUF
PHL
Mediocre 2.0

None of the experience was pleasant

First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful.

LHR
DFW
Excellent 8.0

Helpful and friendly ground crew in London.

The Muslim meal was a bit too spicy for me.

DTW
MIA
Excellent 8.0

Easy check in.

Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate.

TUS
CLT
Excellent 10.0

No free wifi

Fri, Feb 23
LAX
MRY
1h 25m
Sun, Feb 25
MRY
LAX
1h 19m
Trip: 3 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 24 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
MRY
Okay 4.4

The crew and ground staff kept us fairly well updated

An excessive delay that included having a part flown to Monterey from Los Angeles

LAX
MRY
Mediocre 2.0

nope

nope

LAX
MRY
Mediocre 2.0

Fly on AA

LAX
MRY
Good 7.3

Quick, on time easy.

Short flight.... so no food. No entertainment. Had to put my bag under plane and forgot to take out my headphones. My bad

LAX
MRY
Okay 4.6

Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking.

Sat, Apr 28
ORD
MRY
6h 23m
Mon, Apr 30
MRY
ORD
14h 00m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Mar 23
SAN
MRY
1h 26m
Mon, Mar 26
MRY
SAN
1h 20m
Trip: 4 days
9.3ExcellentShow reviews
Overall 9.3 Excellent
Based on 5 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SEA
SFO
Excellent 10.0

Flight was in time. Crew was polite and we arrive on time

SJO
LAX
Mediocre 3.3

Getting to where I needed to go

Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!

MCO
PDX
Okay 5.0

We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed.

PVR
SEA
Excellent 8.0

We were separated...we had to try to negotiate with other passengers to trade seats so we could sit as a family. We purchased our tickets 4 months in advance, there’s no reason for us to not be sitting together!!!

LAS
SEA
Excellent 10.0

Everything

Nothing

Fri, Jul 6
PHX
MRY
2h 00m
Wed, Jul 11
MRY
PHX
1h 48m
Trip: 6 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 6 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
PHL
MAD
Okay 5.0

When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible.

We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.

SAT
MIA
Excellent 10.0

All

Nothing

BCN
JFK
Okay 5.6

We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating.

Having the flight switched from a direct to transferring in Madrid.

BUF
PHL
Mediocre 2.0

None of the experience was pleasant

First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful.

DTW
MIA
Excellent 8.0

Easy check in.

Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate.

United States to Monterey Regional Flight Information

Flights Arrive in Monterey Regional
Flights Depart from United States
Flight Price $140
Airlines United, Alaska Airlines, Major Airline, American Airlines
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