Scheduling could improve. There was no need to go to Los Angeles when I could have flown directly to San Diego from Amsterdam.
Flight was delayed three hours due to an avoidable staffing issue. Cabin was a million degrees for the entire flight. Flight attendant was surly. Not the best Delta experience ever.
I never got on the flight because I was told to check-in in person to get my ticket even though I checked in on the app. I missed my flight and had to re-book for the following day.
Sat on plane for an hour after boarding. The entire 5hr flight was freezing. Even the two gentlemen next to me were cold. No headphones offered for the super tiny movie screen.
On time and smooth flight.
On time.. crew very attentive. Flight was on time
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Pros: "Liked the attitude of staff and comfort of 50% capacity."
Cons: "There were costumers taking off mask and walking through plane."
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "The crew was amazing."
Cons: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Pros: "No middle seats. Crew was nice. More space for people."
Cons: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Cons: "When I pick up my bags"
Pros: "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Pros: "Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us)."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Cons: "The seats could have been more comfortable"
Pros: "On time departure and smooth landing"
Cons: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Cons: "Flight was delayed over an hour. Missed my Easter dinner plans... :("
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "Crew was nice, despite multiple hoardings and time delays."
Cons: "Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou"
Pros: "Very professional crew."
Cons: "The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Cons: "Missed waiting 5 hours for next flight"
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "On time, comfortable, great flight attendants."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "loved the airbus and in flight movies good stufg"
Pros: "It was a good flight"
Cons: "Seats are too close."
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
Cons: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."
Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."
Pros: "Nice views on the east side of the flight. Caught Mt. Rainier, Mt. Adams, Lake Tahoe, Yosemite Half Dome, Edwards AFB, downtown LA Free Gogo in-flight wifi allowed Google Maps to work well, though nothing else seemed to load. In-flight magazine was well-written."
Cons: "Flight ran a bit late due to departure congestion."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "Leg room not as bad as general chatter."
Cons: "Seat width a problem. Center seat passenger used arm rest subject me to cart hits and hits from other passengers. Aisle seemed narrow. New Embracier airplane with 6 seats across."
Pros: "Decent food"
Cons: "Bad delay Flight attendants not friendly"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Flight was delayed about 20 mins, but they kept it “on time” status until 6:02, flights was supposed to leave at 6:01. I just wish they had been more upfront about the delay from the start
The flight was on time. Zero issues. All of the crew had great senses of humor which made the flight entertaining. Non-stop, baby. Doesn’t get any better than this!
WiFi would've been great. Everything else seemed just fine.
It was a creaky plane that felt unstable.
This flight not too much to like. .5lbs and they were gonna charge us $50. No one on the flight had a personality. Literally they all just stood there with a frown on their face. My 3 year old who is always cheerful spoke to all the ladies and they all just said hi in a somber tone. Very disappointing. Got charged for two drinks when paying with my Allegiant Mastercard. Should have gotten one free. Just a disappointing flight experience.
All ok. Just departure by 45 min. Also one hr delay on original trip.
Flight delayed 1.5 hours.
On time departure and arrival.
Very clean flight. The attendants were very helpful and patient!
Cons: "They charged $3 for water, nothing complementary."
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Fantastic! Smooth sailing!"
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Cons: "Still in Reno. Aircraft broke down"
Pros: "Stewardess moved me to a more comfortable seat without me asking."
Pros: "Friendly pilot."
Cons: "My reading light kept flashing off and on. So I couldn't read my book."
Cons: "Bags charge for 105$"
Pros: "Great flight. Great staff."
Cons: "So many charges at every step. $5 for boarding passes?"
Pros: "Flight was ontime and smooth. No issues boarding or debarking."
Cons: "Cheap plastic "mass transit train" style seats. Poor legroom. Borderline exorbitant fees for baggage and carry-on. Also weight on checked luggage was only 40lbs per piece while industry standard is 50lbs. Makes it difficult to share one suitcase between 2 people to save on baggage "fees"."
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Everything. Boarding stared early and, although the plane was full, everyone was seated and ready for on time takeoff"
Cons: "Plan to curtail service at AVP! Planes are always full!!"
Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."
Pros: "Mostly the Price! Wonderful Crew Too!"
Cons: "Wish they had flights on Friday and later on Sunday..."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Pros: "the pilot"
Cons: "checking in , it seemed like no one knew what they were doing."
Pros: "Flights were all on time"
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "Staff was wonderful!!"
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
on time, comfortable, great customer experience.
No snacks but everything else was great.
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Cons: "Food options had run out by the time the crew reached my seat."
Cons: "Ful flight and 2 small toilets."
Pros: "Free WiFi with movies"
Pros: "On time departure and arrival"
Cons: "Small plane"
Pros: "Arrived on time, even after delayed departure"
Cons: "1 hour into the flight until the internet worked. Crashed 2 hours prior to landing. Horrible to fly cross country with no internet."
Pros: "Crew was friendly and responsive. Gate crew kept passengers informed of the delays. Flight itself was ok."
Cons: "Flight ETD was 8:25 but plane developed a mechanical problem. After about 20 minutes waiting for maintenance the Captain decided to go back to the gate for fuel and repairs. After maintenance came on board the decision was made to deplane. Finally, a plane from Chicago was scheduled to take us to San Diego. After boarding at about 12:30, it was discovered that catering never loaded food. We waited for over an hour for food to be delivered. At close to 2pm the Captain, who kept us aware of what was going on, asked us if we would agree to leave without a full delivery of food, and all agreed. So by 2pm we were finally enroute to San Diego but having a seat in the back meant we only got to eat what was left, which for me, was a small cheese pack."
Pros: "The Washington terminals were close in distance for transfering and the gate had each group marked off with lanes, versus waiting for the agent to call your group number."
Cons: "On a 3 hour flight, you should get more than pretzels."
Pros: "Everything is smoothie"
Cons: "I have not find any"
Pros: "Tried to reply with very good ratings, but the correct number of stars won’t show up. Not the ratings I want to give."
Pros: "Dr usus I"
Cons: "The keys"
Pros: "We were forced to re-book this leg of our trip because of "insufficient" layover time. The United Airlines staff helping the numerous customers that were forced to re-book were not friendly, did not function with any sense of urgency and were as minimally helpful as possible with the inconvenience. After exiting customs we had 30 minutes to get to our gate, instead of offering to take us to the front of the line to get through security faster we were simply told we would not get through it in enough time to make our flight. Initially we were not even told we were going to be re-booking our flight, we were only told that we needed to re-check our bags at the counter after exiting customs. The entire interaction was very frustrating."
Cons: "I don't usually write reviews but my flight check in experience was awful. The woman checking the tickets while boarding was incredibly curt and rude to the old man in front of me (who clearly had an issue with his ticket that was not his fault), then when she got to me she took a look at my bag and said "it's huge I need to check that". It's a bag that I have carried on to hundreds of flights (feel free to look at my flight history with united) and definitely fits in to the over head. When I asked her "is it too big or is there no space?" she said "no space" without even looking at me. I proceeded to board the flight only to find tons of over head compartment space. This is very frustrating. She didn't even take the time to fit my bag in the measuring tool at boarding. She seemed to be in a rush for no reason. The flight was already delayed and being rude wasn't going to make it go any faster. I'm now a silver status member, likely to be gold by the end of the year. I've flown a lot, and I think it's totally reasonable to expect at least some level of politeness while boarding."
Pros: "Nice flight attendants, cheap upgrade to economy plus"
Pros: "Nice staff"
Pros: "Not much to like Gross food. Rude flight attendants Pilot's voice fairly unintelligible - so, where are we? How long is this gonna take? What? We have to wait in the plane for how long??"
Cons: "Staff were very inconsistent on rules regarding my tiny Yorkie. Some were inflexible and borderline rude, others did not give her a second glance. I get that people are valued more than animals, however I paid $200 for my dog's ticket. That translates into, Treat me and my dog with respect and don't give me stank-eye if I'm trying to clean up her first-flight puke, thus lifting her out of the bag. Vote: Thumbs down for policy consistency and compassion."
Cons: "Delays, multiple gate changes"
Pros: "Great flight attendants"
Cons: "Seats too small"
Pros: "All was very convenient for me"
Pros: "The plane was newer at least. And I made a big enough stink when they made me check my bubble-wrapped framed paintings that they actually did get hand carried and made it okay."
Cons: "These are the smallest seats I have ever experienced on a domestic airline. I'm 6'-4" and I couldn't fit comfortably on their newer 737. The thing that took the cake was that the cabin crew absolutely refused to let me take one of the 5 empty exit row seats telling me that it wasn't fair to the people who paid more, which absolutely enraged me. So then apparently it's also fair that their seats will fit someone who is 5'-4" comfortably but not someone who is 6'-4"?? So it's fair that I can't afford to pay an extra $100+ for it after my profession got gutted in the recession and I make a fraction now of that I used to make? Making your customers suffer for no good reason is inexcusable. I will not be flying United again. Ever."
Cons: "Given that both flights were delayed - my luggage managed to not make the second flight leaving me to cancel my plans for the evening. There was more than enough time in between flights."
Cons: "we got 3 separate middle seats while traveling with a 4 year old. United knows his age, do they really expect him to sit alone? Fortunately the flight attendant and other passengers were very helpful."
Pros: "Joe H was amazing!!!"
Pros: "It was quick but full"
Pros: "Super friendly funny attendant"
Pros: "check in at a kiosk"
Cons: "everything was good"
Cons: "No food. Horrible service"
Cons: "The crew no food no pillow no blanket"
Cons: "First of all the flight was delayed for hours for no reason then the plane got packed because it was delayed so they kept on selling tickets to fill up the plane because the plane was half empty all of a sudden the plane was full of people no more chairs I tried to get the exit row from where you do a check in to get your pass to go through security my credit card was not being excepted nothing wrong with my credit card it worked totally fine in the airport restaurants and for other uses I had to use for but it would not work to upgrade my seat to an exit row united is the worst airline ever seen in my life I am a little bit big for normal size I totally understand that but when you have people that are big like me not that big I'm only 61 230 pounds I was put all the way in the back would not be able to fit in my chair for a four hour flight and when the plane had three exit rows available and the crew for their flight 395 United from Chicago to O'Hare October 18 I will never forget this day totally beautiful day in the city Chicago United Airline decided to delay to make more money I understand it's good business but there are people arranged for the flight do you have available of time therefore now the plane is totally full understand you're trying to make more money this is not the worst of it here comes so when I asked to get the extra chair because my credit card was not working when I got my pass to go through security at that point the exit chair was $67 to upgrade I was totally afford was willing to pay because I understand my size but then when I got to my flight into my airplane that's the airplane Stewart to allow me to get a extra chair and I told her I would pay for it then the lady came and told me a ridiculous price told me $149 not acceptable was not able to afford double the price when I already purchased a ticket and was willing to pay the $67 that's one issue on how the plane flight started when we are sitting on the runway for over one hour and not moving something is wrong with the plane they're saying then we should not be waiting over four hours of delayed then we should've been put in on a new plane fine you're looking to make more money this is good business whoever was the decision-maker of tonight needs to be fired from United or O'Hare airport when all of this is going on don't forget now I am the last seat on the airplane but cannot fit in my seat my knees are smashed against the seat the seat that's not decline it is the last row in the airplane now i'm totally not comfortable that's fine so now the store is giving drinks and taking orders for people to eat or order their food when the story gets towards the back she says we are totally out of food packs we only have snacks which is peanuts after a delay of an airplane I think you should understand it's obviously the people are hungry in the airplane for your mistake there are kids that were on the airplane crying there was a lot of chaos in this flight"
Pros: "Excellent cabin service. Arrive destination on time."
Pros: "Crew seemed tired or bored and the food selection for a long flight was limited. I'm not going to fly with them again. Just like last time the flight was late leaving, even though the plane arrived early."
Pros: "It was a quiet and smooth ride."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."
Pros: "The space and complimentary drinks."
Cons: "The boarding process was not organized."
Pros: "I got there alive."
Cons: "They change our gate 3 times and one of those times had us walk back to entire different concourse. Then it took forever once we got on the actually plane and we had no air, it was so hot. The ride was bumpy and the air was again not very strong so we are hot and bouncing around. Finally, we get to San Diego and....they change our baggage claim. United needs to get it together or at least give us a free drink when they can't get organized."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Cons: "Late take off and had to wait for ground crew when landed"
Cons: "Missed flight due to airline."
Pros: "Love the free tv/movies with the United App. That was great!"
Pros: "Crew was nice"
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Cons: "flight delay. no plane at the gate for 30 minutes after time to board."
Cons: "Flight two hours late"
Cons: "The person next to me was overweight however the armrest was able to be down during the flight making it only slightly uncomfortable."
Pros: "The crew called out beautiful sights as we passed over them. The flight attendants were sweet"
Cons: "Would have been nice to have some entertainment"
Pros: "Nothing, absolutely nothing, due to the problems below & others you're not providing me space below to list. CALL ME PLEASE 760-591-4748.Maybe you can help....I need info from you on my booking for the Visa investigation"
Cons: "1)Honoring their quoted prices & not charging me for flights I didn't book.Visa now has to investigate, a 30 day process. Frontier won't deal w/it !! 2)My bag didn't arrive when I returned (I dealt w/this diligently due to a canceled flight),then refused to have it brought to my house. There's more"
Pros: "Flight was on time and the aircraft was clean."
Cons: "I quickly realized that it was a mistake to only pay $8 additional for my cramped seating. I felt like I was on public transportation with absolutely no legroom. They have designed the new plastic seats to be as thin as possible with a tiny 6" flap -not even a tray that can hold a drink. Ridiculous!"
Pros: "Cheap! So cheap!"
Cons: "The lavatory could use some love. “Paper Towels” was written in black permanent marker above the dispenser. WiFi would also be nice on a 4.5 hour flight."
Cons: "Flight was deayed for 3 hours. Terrible communication. 25 dollar voucher was given as compensation. I missed work and still have to pay my babysitter. Never again."
Pros: "The only thing I liked was the man who was boarding us because he was hurrying up so much. No doubt because he was hearing complaints back to back after the flight was delayed 4 hours."
Cons: "The plane was delayed 4 hours and you still had to buy your own drinks and snacks, the plane was ungodly uncomfortable, it was past midnight and the flight crew would not stop making announcements or turning on and off the lights. Frontier nickel and dimes you so much. I will never fly frontier again and I'm telling my friends and family to never fly them either."
Pros: "Smooth flight, great service from flight attendants."
Cons: "Yelling crying kids"
Cons: "poor customer service. talk of hidden fees all over the place. desperadoes"
Pros: "Comfortable and affordable"
Cons: "Bags were lost by multiple passengers"
Pros: "Baggage made it with flt. On-line check-in was easy."
Cons: "High baggage fees (for both checked and carry-on). Virtual requirement to pay upgrade fee for seating - only a handful of seats in entire plane were available without upgrade fee. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt. Plane was 4 hours late in departing. While pilots seemed friendly, of two stewards, one was downright unpleasant and unhelpful, the other seemed pleasant but was more interested in reading his fashion magazine than providing service to passengers. Will not be flying Frontier again."
Cons: "Uncomfortable seating and can't be adjusted at all"
Pros: "Kayak got me a cheap flight! And it was a great vacation"
Pros: "Smooth check in and friendly staff"
Cons: "Cannot recline the seats"
Cons: "Absolutely one of the top worst flights I have ever taken in 26 years of flying. I honestly wanted to give them a shot. But between out rages bag fees, horrible boarding practices, and disruptive behavior It was terrible."
Pros: "the direct flight. the only reason i booked with them :/"
Cons: "paid the extra $74 (discounted - bundle rate) fee to check bag and carry on and select a seat! crazy... i was wondering why a 4 hr fight from cincinatti to san diego direct could POSSIBLY cost just $90... now i know.. it DIDNT... it cost $164 each way... lol. NOT. also - the crew was just lame. they didnt look at you ever and you had to flag the down after they passed you to hand over trash... basically just spent their time socializing and had an overal BITCHY tone... that you didnt matter to them. will avoid this airline from now on."
Pros: "Our flight was delayed due to weather conditions, and I like how Frontier kept us informed."
Cons: "I didn't like the marketing for other services that was done on the P.A. system. The presentation was too long and exhausting. Especially for a red-eye flight that was an hour late! May I suggest referring customers to written materials instead?"
Cons: "Seats cramped and lousy service."
Pros: "Flight time"
Cons: "My flight was delayed twice, so I arrived an hour before my departure. I could not check in online because of the flight delay. When I went online to check in, I kept receiving "error" messages. Once I arrived at the airport there was a long line of people waiting to check in. NO ONE was using the check in kiosks for the same reason they could not check in online. As a customer, I expect to have the availablility of resources when checking in online. This is how I always check in. Your technical issues is irresponsible on Frontier's end. When I was finally greeted by the agent, she said that there was 41 minutes until departure and that I could not check in my bags. I asked if I could put my bag onto another flight. She said that after 9/11, they do not allow passengers to board flights without their bags. I asked to speak to her manager. She tried calling the manager who was not picking up her phone. After she got ahold of the manager, it took her ten minutes to come down. I asked Frontier's manager, Brehona why it took her ten minutes. She was immediately offended and rude. she did not even try to assist me. She told me I needed to rebook and could not waive a $99 booking fee. This was a lie. I called Frontier's customer service to at least have the $99 fee waived because it was not my fault I did not make the flight. I was on time. In comparison, I have been in a similiar situation (with a different and much better airline) where the manager was where she was supposed to be, which was behind the counter actually doing her job managing. The other airlines manager was able to go outside and contact other people to get my bags onto the flight. With Frontier's manager, she made zero effort to assist me. On top of that, she notated on my account that she was not removing the $99 fee. This fee IS waivable, especially under the circumstances that I was in: my flight was delayed twice, I missed the cut off time by two minutes and that time increased due to the manager's behavior and untimelines responses to her employees. because the Frontier's manager Brehona made that notation, I could not have the fee waived because they do not override decisions of other managers. I had to book a new flight and pay the $99 fee. I confronted Brehona and told her that the fee is refundable and customer service was going to refund me if it were not for Brehona's notation. She lied that she did not make that notation. I told her that I knew she did. She admitted to it then went crazy and said I cannot get on my second flight that I just booked!!! She called security to try to kick me out. Of course I wasn't kicked out of the airport because I didn't violate any laws. Brehona provided me with bad service, created a hostile environment for me and was going on a power trip harassing me and refusing me flights. I called Frontier's customer service and they told me that my flight was non-refundable. Worst experience of my life. I will never fly with Frontier again!"
Pros: "I will only fly Frontier if the cost is way lower than other flights. The seating is so uncomfortable and they charge for literally everything. I'm surprised there is not "breathing air" fee. Although the round-trip nonstop flight to SD from Orlando was only 140 per person. I paid 89 each way for bags and seating. Still at 185 round-trip nonstop, it's a great deal. The flight left on time and we had no issues in the air. I wish I could get more comfort and complimentary drinks and snacks along with TV options during the flight for this price, but you can't have your cake and eat it too. Overall the savings is undeniable. We had some major issues trying to book our summer trips bc they were only showing airfare through 6/6/17 up until last week 2/13/17. Less than four months out before they released and the prices were doubled. Since my entire family lives in Orlando and I travel there 5+ times a year, Frontier has saved us a lot of money! My son travels alone a lot. He is 13. When he flies alone we always use Southwest no matter the cost bc they do not charge extra for any minor over 12 traveling alone and they take great care of the kids in air. No to mention the flights are nonstop, they offer free drinks and snacks, and of course, baggage is free."
Cons: "The seats are extremely uncomfortable, I still ache from this flight. I had a 10 month old on my lap for five hours. I was unable to recline. They force you to check in online or they will charge you more money at the gate. They will charge you for everything under the sun. So glad they don't charge for in lap infants (yet) or a personal bag. Maybe it is just a matter of time. One airline I flew.. (Maybe Frontier or Alaska?) offered tablets for rental to. Watch movies or shows during the flight. Frontier could take a hint and start this practice."
Pros: "Easy flight, no turbulence, easy boarding."
Cons: "Should have complementary soft drinks. absolutely the MOST UNCOMFORTABLE plane I've EVER been on. Super cramped. NOT OKAY for long flights."
Cons: "My husband is a active duty military personnel, his orders had changed last minute, we sent military orders and leave sheet, to Frontier Airline HQ. It all started with the papers sent wasn't enough information, the military orders were sent, and again, these were denied because it wasnt a pdf document. I personally sent the Military orders as a PDF document, and I never heard back from Frontier. I feel like we were fooled by this company, so we couldn't change the flight and waste our money and time on them."
Cons: "Long lines to check in. 1 hour wait at terminal while bags were being put on board. Uncomfortable seats that don't recline. Uncomfortable drop down table. No compensation for delay or wait at terminal in plane. Stewards attitudes. Just an overall unpleasant experience."
Cons: "The seats are very uncomfortable. To many little charges; i.e. Snack drinks, baggage going and coming, seat selection. I would consider taking another airline and paying a higher price. Faulty/broken arm rest. Flight attendants slightly rude/short with passengers. Initially, the flight was cheaper but ended up being the same cost as every other airline once all the additional charges were added. What I thought was a positive for this airline quickly became a negative outcome."
Cons: "All of the additional fees were not disclosed ! Seating, carry-on baggage, food, etc."
Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip. About half way through my trip (9 pm- 3:30 am) a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him. As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on. He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened. Kim took the tag off my bag (for flight info) and told me a report would be filed and I would here from the airline in 24-48 hours. Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service!"
Cons: "chaos, boarded flight late, had to get off again, no communication, signage had wrong cities, 8 baggage handlers walked off the day before & nothing had been done to make up for shortages so we paid for it. flight was hours late, didnt arrive to destination til after 2 in the morn. unacceptible, no customer service. wont fly frontier again"
Cons: "The 4pm flight was delayed about an hour, so I went and grabbed a beer to wait it out. I got back to the gate right as they were announcing final boarding. Even though I was one of the last passengers to board, I wasn't worried because I had reserved my seat way ahead of time (always go for the window), and had made it before the doors closed. As soon as I got on, the flight attendants rudely told me the plane was full as if I wasn't supposed to be getting on. I showed them my ticket, and they changed their tone a little, then went to check my seat. Apparently it was somehow double booked, and there was no other seat available (or so they told me). They then told me "we can maybe get you on the 9:50pm flight, go to customer service" (original flight was 4pm). Didn't offer to do anything else for me, didn't even tell me where customer service was in the airport, just kicked me off the plane and then took off, treating me from start to finish AS IF I HAD MADE THE MISTAKE. Waited in the customer service line for about an hour, finally got to the front and was able to get a seat on the 9:50pm flight. Customer service rep snidely told me "don't be late this time" as if my waiting until final boarding justified the fact that they had given my seat away. That flight was then delayed until 11pm. I didn't land back home until around 2am, and had work the next day at 8am. I was never compensated whatsoever for the whole ordeal, nor was I even treated politely - the entire time, they tried to make me feel as if I was in the wrong. I used to love Frontier, I'm from Denver and have used them almost every time I've gone back to visit there. I WILL NEVER BE FLYING FRONTIER AGAIN. The new management brought along with it bush league baggage policies, nickel and diming around every corner, and some of the worst customer service I could imagine. Such a shame."
Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful."
Cons: "I hated that I arrived 2 hours before our flight and then got notified that our flight was going to be delayed not once but 3 difference times. so we waited from 4:00 pm pacific time to 10:30 pm to board the plane and 11:00 take off that is 6 hours waiting at the aiport. THAT IS INSANE!! getting to the Denver airport we got there at 2:30 am and had to walk over a mile getting to our hotel till 3:30 am and having my meeting at 7:00 a.m, coming back from Denver to San Diego the same thing our flight was delayed by one hour and 30 minutes. by far this is the worst experience EVER!!! and the only compensation I got was 100.00 dollars off my next flight a free round trip would of made it seem like they actually cared about my time and money."
Cons: "Seats are tiny, all in flight services are for charge. However, my main complaint lies with their horrible customer service. Our flight was delaid, ultimately cancelled, and no one from the frontier staff informed us of the change, why it was cancelled, or when we would be rebooked."
Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines. Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process. Overall, I'm very dissatisfied with my experience. I have another trip next week and I already chose to pay $100 more for American Airlines instead of frontier, I will have comfort, food, wifi, won't have to pay for my baggage. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C130 Cargo plane."
Cons: "I didn't like having to pay extra for my seat on both flights, pay for my carry on that didn't fit in your overhead compartment, and pay for my only carry on, a backpack. I paid for my flight, that should be the price of my seat and the things I need to travel. I pack light and I still had to pay an extra $100 on the day of my flight. VERY dissatisfied."
Cons: "Slow service after being 2 hours behind schedule."
Pros: "Price is comfortable"
Cons: "Seats are uncomfortable"
Pros: "Check in was done quickly"
Cons: "One person checking bags. Same person running the Alleigiant boarding gate and Frontier. Plane was late taking off at both legs of flight."
Pros: "The base ticket price was good."
Cons: "The baggage fees are high, no entertainment, no free soda no snacks."
Cons: "We left 20 minutes late because we were "waiting for five people". I only found the reason for the delay after overhearing a flight attendant, not because they made an announcement to keep the passengers informed."
Cons: "I do not travel alot and some of this was a disappointment. Making our plane reservation was easy. Then we went to pick our seat assignments. What a surprise when we had to pay more money to just choose our seats. This is a complete rip off for travelers. You already pay to much just to fly and then you pay additional money for seats? And then you pay more money to have a carry on bag. We put this bag under our seat, we carried this bag ourselves, no one from the airline touched this bag, another rip off. I have heard the airlines are not doing great, now I know why. You can include my entire name if you want. Jim Prueter"
Pros: "The flight price was quite reasonable."
Cons: "The seats didn't recline. The food tray was so small, and kept coming down when the person in front would move their seat. The arm rests were too small. No WIFI or music"
Pros: "The flighy time"
Cons: "Seats are not comfortable, the change on the gate departure."
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Pros: "The seats are comfortable."
Cons: "Did I mention that half of the flight was missing their luggage??"
Pros: "Cheap fare."
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "They charged $65 for a carry on!! Ridiculous"
Cons: "Exorbitant baggage fees"
Pros: "I liked that I made it to and from orer destination alive."
Cons: "Ridiculous trip cancellation policy, even WITH the trip insurance I paid extra for. Most uncomfortable seats I've EVER sat on on any airliner (didn't recline, cheap plastic with no padding, CRAMMED to the max). Tray table was roughly the size of my phone, wouldn't be able to pull a laptop out to get work done even if I wanted to. $55 unexpected cost of carry-on bag per person is downright THIEVERY. Red eye flight and lights were not dimmed, air flow was turned way down almost to the point of non existent so it was stifling hot. No help was given to the mother of the crying toddler who screamed the entire 3 hour and 20 minute flight (at least offer a free cookie or something to help sooth popping ears or anxiety for Christ's sake!). Absolutely WORST airline I've ever flown with and will NEVER fly with you again."
Pros: "It was a smooth flight, smooth landing and professional personnel."
Pros: "Love the priceand the new plane"
Cons: "One flight attendant was very rude and unprofessional. I am filing a formal complaint on how she treated my child."
Pros: "The flight was inexpensive. Crew and pilots were good.Check-in and boarding was easy. iPhone app was helpful"
Cons: "Cramped seating. Seats don't recline. No entertainment. Charged for all snacks and drinks including water."
Cons: "Baggage fees and size restrictions"
Pros: "My experience was identical on all flights so I'll repost the same review: I really like Spirit's business model. Fresh planes, different style seats with less upholstery (less chance of absorbind spills and odors, as I see it) that results in more leg room. The upgrade to the top-tier seating (not called first class) is affordable and offers more room to stretch out and faster boarding. There is no food provided, no screen in the back of the seats to wacth movies, and carry on bags cost extra. And I LIKE this, because these are things I can do without yet with other airlines I'm paying a higher price. I gave 5 stars to the food and entertainment catagories because I like this approach of having neither. The planes are new and feel reliable and fresh. Feels like the future of air travel."
Cons: "The passenegers."
Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."
Cons: "They charge an absurd amount for carrying on luggage. I have never been on an airline that charged for a carryon. Therefore, when I got to the gate, they told me to go to the front desk to pay $65 to carry on my bag. I will never fly this airline again."
Pros: "Airfare is cheap."
Cons: "Flights are cheap because this company nickel-and-dimes you to death on everything else. Luggage cost extra, carry-ons cost extra, soft drinks and WATER cost extra, and I was forced to pay extra for my "upgraded" seats because I didn't hop on and choose the very limited "free" seats fast enough - and my knees were jammed up against the seat in front of me (I'm 5'6"). The boarding process from the San Jose del Cabo airport was a JOKE - complete charlie foxtrot. There were so many announcements on the loudspeaker that no one knew what was going on and the whole "boarding zones" concept flew out the window and everybody rushed to the line all at once. Never flying Spirit again if I can help it."
Cons: "Long flight and no snack or movie/entertainment"
Pros: "Bare bones but great value"
Cons: "Took time to board"
Cons: "-The fees quickly added up to the same as other comparable flights. -We had booked two evening flights, both of which were rescheduled several times, then cancelled - pushing flights to the next day. -Please keep in mind that if they cancel your flight you are entitled to full refund of all amounts paid. -After refunding $900 in expenses, Spirit charged a $150 cancellation fee and some $40 strange fee. These amounts should not have been taken out for a refund when the airline is at fault and after some hassle, they refunded the full amount. -When you value your time, do not fly Spirit."
Cons: "My wife and I received an email stating that our flight was delayed by an hour. We arrived to the airport 2 1/2 hours early and when we checked our bags, the man at the Spirit counter confirmed the flight was leaving an hour later than scheduled. We sat by the gate at a restaurant for two hours and went to get on the airplane 45 minutes before the plane was supposed to leave and the spirit gate had been shut early. Spirit announced that they were calling the last boarders as they were shutting the gate and when we walked up they would not let us board the plane. Hence, we miss Lee our flight. No one was willing to help us, or let us on, even though they boarded at the original time and not the delayed time as emailed and there were no other announcements made besides the last one. I have flown Spirit many times, and have always had a bad experience. I will NEVER fly them again!! They have lost my business forever."
Pros: "Cheap tickets and very friendly employees."
Cons: "Flight was delayed approximately 2.5 hours."
Cons: "Delayed. Crew not in communication. Nonchalant crew. Intregrity not restored"
Cons: "I was never advised that I need to inform Spirit that I missed my incoming flight, so my flight home was cancelled. I would like to be reimbursed for my flight back to Atlanta that I had to take on Delta. Please advise me of the process.."
Pros: "The flight went well"
Cons: "Payment for baggage"
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Pros: "The crew was nice, boarding was easy."
Cons: "I was charged $57 for my carry on bag (WOW!). I had a "window" seat with... you guessed it, NO WINDOW. interesting flight."
Pros: "Liked that we didn't crash"
Cons: "Everything else"
Pros: "Over the last 10 years I've traveled domestically and internationally on umpteen airlines -- including Spirit once before -- and I've literally never seen a plane boarded faster than I did on this evening's flight 787 from Vegas to San Diego. Crew were very friendly, flight was easy as it could be."
Cons: "The two women at bag check. I *never* check bags, and I *always* use kiosks to acquire my boarding ticket. Tonight, though, I tried three kiosks and none of them worked. Because I was in a hurry I dashed over to bag check (there was no line) to find two young women chatting away. Fair enough, they don't have any customers. But now they do. I stood there for a couple seconds then asked one of them to please help me get my boarding ticket. She looked at me like I was being rude or putting her out for asking her to do her job. She told me to use a kiosk. I explained that I'd already tried and again asked her to help me. The other girl wasn't quite as rude but neither one of them seem to have the slightest interest in customer service, which is weird, because that's their job description. Anyway, I hope both of them walked into an out-of-service automatic door tonight."
Cons: "$50 per checked bag is too much ground crew seemed jaded and annoyed seats were uncomfortable cheap price up front on the back end they upcharge for all... not flying this airline again any time soon."
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Pros: "Everything and everyone were excellent. I was pleasantly surprised."
Cons: "Mechanical issues. Initially, airline tried to fly with a fuel leak, until they learned the fuel leak was not within the plane manufacturer's tolerance for safety. They then made me wait 9 hours in the airport for them to bring another plane. It appears that they delayed flying in a new plane until after they tried to fix the fuel leak for approximately 2-3 hours. At the end of this ordeal, they provided only a $50 credit for their airline and a $7 voucher to buy a coffee in the airport. I will never fly this airline again."
Cons: "I had to pay for my carry on"
Pros: "It's over"
Cons: "$$for carry on, cost for H20. 30 min late. Bad customer service"
Cons: "I was told I was too late and missed my flight only to find an email from spirit the day after saying my flight was delayed an hour and 15 mins. I could have made it but the lady that "helped" me told me there was nothing I could do. She basically turned me away, along with the 15 or so people who had the same issue ahead of me in line, and advised me to find my own way home on a different airline. I ended up paying $345 to make it back to San Diego and received no help from spirit. Best part: I paid for insurance on my ticket just in case something like this happened. I've never been so dissatisfied with an airline and will NEVER fly spirit again!!"
Pros: "Worst flight EVER! Our flight was delayed for 4 hours before finally being canceled. We told to come back and check the status every 3o minutes, which we did and were assured the flight would not be canceled. My wife and I ended up having to rush like crazy to jump on another flight with Alaska Air in order to get home to be a work the next day. We ended up boarding 5 minutes before takeoff. We ended up leaving all of our friends behind and they are still stuck at the airport today in Cabo, San Lucas. When we landed in San Diego, Spirit's website claimed the flight left at 5pm which was FALSE! Needless to say, I will never fly Spirit Air again and will advise all of my friends and family to never book Spirit Air again either."
Cons: "The price is misleading. Extra charge for your carry on and for window or Isle seat."
Pros: "Short and on time"
Cons: "They had horrible customer service. They wouldn't let us on to our flight because we were 30 minutes before our departure time. They wouldn't EVEN PRINT OUT OUR PASSES to let us try. Our entire trip was ruined. They tried to get us to pay 300$ to pay for a flight with connections. Unbelievable never flying spirit again."
Pros: "The lady at the desk at the gate was very polite and understanding."
Cons: "Our flight was delayed, and delayed, and delayed while the airline told us it would be boarding "momentarily" and "shortly". The maintenance issue could have been easily solved by doing proper post flight checks, as our flight was supposed to be the first to leave in the morning and the issue with the plane had been there since the night before. They offered us $50 vouchers for use with Spirit Airlines, which won't be terribly useful since we won't be flying with them again. They refused to even try to credit my card with the voucher amount to pay for 400 miles worth of gas and parking to get to and from the airport. The real disappointment with Spirit Airlines is in their ability to perform maintenance properly and their customer service representatives' lack of professionalism."
Pros: "I liked the spacious seats."
Cons: "I didn't like that Spirit charged so much for checked bags as well as not offering complimentary waters/drinks on the plane. I felt short-changed."
Pros: "Absolutely nothing."
Cons: "Their customer service is horrible and virtually nonexistent. They charge for everything including water. I boarded a plane scheduled to take off at 1:30 from Las Vegas. The plan pulled out to the runway and sat there for two hours while maintanence attempted to fix the broken emergency exit lights. After waiting for two hours on the runway the plane proceeded back to the gate. Where we say on the plane for another hour, while the crew constantly reassured us the problem would be fix momentarily. During this time the air conditioning was turned off in order to reboot the whole computer system and being in Vegas the cabin got very hot. I got up and asked the flight attendant and she refused to give me a sip of water. After that hour we were taken off the plane and forced to wait for another hour and a half with only one customer service agent to address passenger's questions. The only answer she could us was "I don't know any details I am just the middle man". Eventually the plane arrived in San Diego 5 hours late. By that time I had already missed the ceremony of a wedding in which I was a groomsman. I got off the plane and rushed to get my bag from the baggage claim only to find that my bag was not there. I went to the spirit help desk in San Diego and nobody was available. So I called spirit customer service in Las Vegas 3 times in a row before a human answered. I was told there was a mix up and my bag was left in Las Vegas. After the whole ordeal of the delayed flight and missing bag. All I was offered was a $50 voucher good towards a spirit airlines. I refused the offer as I would NEVER fly spirit even for free."
Cons: "My first flight with Spirit was horrible, and I wanted to give them another chance. I was soooo wrong. Never ever again!!!!"
Cons: "the baggage fees check process took too long not enough ground staff to make check in process faster or efficient on flight staff unfriendly"
Cons: "Most of all of spirit airlines got cancelled because it was too hot for the airplane engines while other airlines and airplanes seem to take off without a problem. We had to wait about 2-3 hours to get information about changing our flight or getting a refund. The worst was that they tried to reschedule for the same flight at the same time tomorrow which we thought we would be the same problem since it would mostly Likley be the same temperature. Spirit airlines couldn't accommodate us with a hotel nor a rental."
Pros: "nothing other than price"
Cons: "everything else"
Pros: "The flight was fine"
Cons: "The check in at ohare before going through security was terrible. There was a line of 6 people and 3 people working the counter- it took over a half hour. They were extremely slow, unmotivated, and overall unpleasant. They were rude, telling me I showed up late and that I should have showed up at the original flight time even though I had gotten an email that morning staying my flight was delayed. I'm not sure why you would show up for the original flight time when your company emails the passengers to notify everyone the flight is late."
Cons: "Very uncomfortable seats."
Pros: "There was (I believe a Russian Flight Attendant) on the way to San Diego and back, and she was full of spunk, personality, friendly and fun!!! She made the difficult time fun."
Cons: "My flight was 2 hours delayed, so I arrived to San Diego at midnight! There was an elderly woman with her grandchild behind me that kept allowing the infant to slam the little metal table into the back of my chair and no flight attendant noticed, though she did it repeatedly and for a LONG TIME! People with children on board should be watched some because they often allow child to play with parts of the plane that are not toys and make other passengers uncomfortable. While I appreciate the prices of the food sold, there could be maybe better selections for a slightly higher price, butt I was relieved you had Ramen. That helped hold me over!!"
Cons: "The seats were too crammed together."
Cons: "Upon arrival at McCarran, found that the TSA Pre was shut down. Further, Spirit does not subscribe to TSA Pre for unknown reasons. I inquired at TSA about this and they could give no reason either. Spirit advertises "no frills" flying and so I assume it may be part of this scam to save costs (?) of printing "TSA Pre" on their boarding passes to allow quicker passage through the checkpoint. Spirit levies an up charge for everything but breathing the air in their planes and part of this seems to be the elimination of reclining seats. I'm 6'4" and have difficulty sitting comfortably in the seats, my knees jammed against the seat back in front of me. Also, I feel every movement of the passenger behind me for the same reason. Very annoying. I'll not be flying Spirit again."
Pros: "it was cheap"
Cons: "delays and upcharge for everything"
Pros: "Everything except the 1 hour departure delay"
Cons: "Multiple delays for fixes while at gate then again on tarmac"