They had two JFK-bound flights leaving from the adjacent gates at the exact same time. So your "10:30 a.m. to JFK" could have been either gate 35 or 36, and the doors were so close that the people were in one big, undifferentiated mass...rather than two separate boarding areas or lines. That may have been a problem of the Reykjavik airport rather than the airline.
The entertainment screen was good. The food was acceptable. The crew was very nice and friendly.
The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really.
Good flight, good service. For only a third of the business class price the seats are as comfortable as business class seats in premium economy . The airport boarding is very small and narrow which causes long boarding lines. The airport lacks seats, and as well a tunnel to get warmly from the airport to the plane. Besides that great service and great flight.
The crew is kind and respectful, the chairs onboard are better than most airlines, and I love the seat back entertainment sets! I wish I could fly with you all the way to and from home in the winter, but alas I'll just have to wait till summer to do that!
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