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Top 5 airlines serving from Rhode Island to the Dominican Republic
Scores according to KAYAK customer reviews
Pros: "Crew was very kind and helpful"
Cons: "Gate was changed at the last minute"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Tuvimos retrasos, eso no debe ocurrir"
Pros: "Comfortable and nice crew"
Pros: "The crew was very good"
Cons: "The gate at FLL to little, and the boarding process a mess."
Pros: "Comfortable chairs"
Cons: "2 hour delay left late and was not told why. Televisión is old and didn’t have channels working only two movies working"
Cons: "Better customer service. Flight attendants were rude and lacked social skills"
Pros: "I love jettblue"
Pros: "Flight delayed by almost 4 hrs! Bording took a very long time. They checked in my 2 year old stroller instead of handing it over to us when we got off the plane. I had to carry my 2 year old in my arms ( 35 lbs) and my carry-on through the airport because of their poor communication and incompetency!"
Pros: "Peaceful Great crew I just love Jet Blue"
Cons: "Can’t say"
Pros: "Crew was great, smooth flying."
Cons: "Plane is older and worn down"
Pros: "Smooth flight. We left earlier than expected and arrived 30 minutes before expected arrival. Everything was smooth."
Pros: "Everything was perfect for me I will definitely fly with JetBlue again and recommend JetBlue to all my friends and family and more"
Pros: "On time"
Cons: "Luggage manage"
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Pros: "Smooth ride and on time"
Pros: "The fly was on time and the crew was friendly and kind."
Cons: "It was too early to eat chips and being that we were at the airport since 2:40 am. Some kind of breakfast would've been appreciated."
Cons: "pésimo Dios mío que impotencia tengo vuelo JetBlue 1809 mi esposa yualis mirambeaux con mis dos hijas menores de 6 y 4 años"
Cons: "Azafata horrible andando con dos nilas de 6 y 4 mi esposa que era que andaba en el vuelo 1809 nombre yualis mirambeaux y mis dos hijas fieron tratas como si fuera una mierda esa azafata parece que tiene problema personales y no debe de transmitir y tratar a las personas así en verdad que una impotencia me dio cuando dejaron a mi familia por que la azafata no se supo manejar desde las 10 am están en el aeropuerto y sale el vuelo a las 9 de la noche es un abuso"
Cons: "Delays. Lack of info to customers!"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Cons: "unwelcoming staff and unhelpful"
Cons: "Very cheap food , only cockies and water"
Pros: "The overall experience was good."
Cons: "Too many people bring too many carry on bags on the plane. By the time we (wife, son, and self) board the plane there are no spaces available for us overhead. Our entire row was taken by other people. JetBlue needs to figure out a better solution to eliminate this nonsense. People bring too much and too large of bags."
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Cons: "Flight not on time"
Pros: "I helped a girl who missed her flight and the attendant was very helpful."
Cons: "Cost of checking in a bag. The first 50 lbs. at $25.00 is fine but if you are 1 lb, over 50 lbs. having to pay $100.00 is to much, maybe $50.00 for 51 lbs. to 70lbs. and so on."
Cons: "The tv screen had a loose connection and was flickering like a strobe light. Would have been great if not for that"
Pros: "Good excelent"
Pros: "I like everything on my trip with JetBlue everyone was helpful"
Cons: "Well I don’t suggested anything new just keep working hard"
Cons: "Todo bien"
Pros: "Todo bien y muy rápido"
Pros: "Everything good"
Cons: "First, at the gate the crew begin call group A not the people buy even more space, second, the tv from my seat never working. Plus delayed two hours from airport JFK."
Cons: "My flight was delayed"
Cons: "Two hours of delay, like always in that route"
Pros: "During the medical emergency the crew went into action and asked for help and kept the captain appraised of the condition of the passenger. Made me happy to see the crew hustling for the benefit of others."
Cons: "If the snakes are unlimited why do they hold on to the basket of snacks so tightly and then ask which "one" you want?"
Pros: "Crew is was very nice."
Cons: "Elbows of the passenger sitting next to me constantly, without knowing, changed the movie channel. JetBlue should find a way to adopt a plastic cover to lift and access the control."
Pros: "The leg room!"
Cons: "Didn't get a customs form, would be nice if they just left it on your tray table"
Pros: "Nothing. Expensive fare, plus check up luggage charge and the food was chips and water or soda"
Cons: "Same as above"
Cons: "No reason was given for last minute flight cancelation. The same flight showed open reservation for a higher price."
Pros: "I liked that the plane was spacious, flight crew was very attentive."
Cons: "I wished there was more of a meal plan."
Cons: "First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour.."
Cons: "The flight were one hour late"
Cons: "Credit for tv not working thanks"
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Cons: "Flight was delayed due to crew not being available."
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France."
Cons: "The food was horrible."
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Flight was 20 minutes delayed"
Pros: "Great service from boarding to landing"
Pros: "On time"
Cons: "Small aircraft"
Pros: "The plane was newer and the flight itself was good"
Cons: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Great overall flight, as expected in Delta’s first class."
Cons: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "Great to have movies on a domestic flight. Friendly crew."
Cons: "Boarding was a shambles resulting in late departure. Seems to be common in the US, but the zone system of boarding with back of the plane going on last seems counterintuitive and I can't recall it taking so long to board a flight. Also took a long time disembarking."
Pros: "Early arrival"
Cons: "Seats still tight"
Cons: "I received a message flight would be early but it was actually late...luckily it did not affect my connection"
Pros: "Sky Lounge at SFO and onboard entertainment"
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Cons: "2 hr delay"
Cons: "Customer service"
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Cons: "Seating close and uncomfortable especially next to a big ol' boy."
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "I didnt ever purchase that ticket"
Cons: "We had to leave the airport to get another boarding pass. Wish we could have gotten it at the start of our trip, because the people at the counters in Mexico city sent us to like 3 different counters. 2 aeromar counters and one delta. Things were not clear about this flight by aeromar operated by delta..."
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "The fact that the flight was direct. Entertainment options. Availability of USB and power outlets once you upgraded to priority seating."
Cons: "Flight was delayed as a result of volunteers getting off the plane due to overbooking. Their luggage had to be found and unloaded. Abusive and rude ground and security staff. On board staff was curt and was just going through the motions. Priority Seating seats were flimsy and extremely uncomfortable for a 10hr flight, even using the front seat pocket felt like you being kicked in the back. Seats reclined only 3 inches. Quality of food was pathetic. Serving trays were so small that is was impractical to eat out of them as food served barely fit in them. Toilets and sinks were clogged and dirty 1.5hrs into the flight. In short, it felt like you were traveling on a cheap bus."
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "The crew was amazing. They kept us updated."
Cons: "Not wearing masked, but I understand the requirement to wear one."
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Cons: "If delay to much pls let customer out of plane"
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Pros: "Very nice crew."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "Great flight experience!"
Pros: "We boarded quickly"
Cons: "The plane was freezing!!!"
Pros: "Fairly short trip but was able to used the in flight entertainment."
Cons: "Too many PA announcements and the volume when connected to the TV screens was way too loud! Gave us a heart attack everytime!"
Pros: "No problems, arrived early"
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Pros: "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
Cons: "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "No breakfast"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "Admirals Club was great, service board excellent and the Dreamliner 787 is really friendly on the body."
Cons: "The check for Business Class was poorly signposted and a tad difficult."
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "crew was great"
Pros: "Staff was friendly"
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Pros: "Although the flight was booked solid I was bery comfortable. The plane had frontal entertainment which made time go by fast."
Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Pros: "too many gate changes and delays"
Pros: "Direct flight nothing else"
Cons: "Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime..."
Cons: "Air Canada only offered drinks during the flight. If you do not have a credit card with you, you can not eat anything. the flight was 4 hours and 45 minutes but there was a problem, this detour was an additional 2 hours and 30 We were a total of almost 7 hours inside the plane and without eating any"
Pros: "Nothing stood out as being particularly good."
Cons: "A 6-hour international flight should provide food and entertainment. I flew Toronto to Port of Spain. No free food (not even pretzels), no inflight entertainment system, cramped seats with poor legroom, grumpy flight attendants, an hour delayed due to disorganized boarding process."
Pros: "It was just a stress and hassle free experience."
Cons: "Nothing really."
Cons: "Poor oversight by gate staff on limited carry-on luggage space caused departure delay, easily avoided for next time."
Pros: "The variety of food for purchase was nice!"
Cons: "THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown."
Pros: "The crew and pilots were great"
Cons: "Dinner was just okay"
Cons: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Cons: "We flew from Toronto to Calgary, the original flight was suppose to be from Toronto to S.F. we were told that the original flight had been cancelled because the flights did not match up, the one coming from Aruba got in to late to make the connecting flight it was a nightmare i will probably never fly Air Canada again nor will i recommend to others"
Cons: "Our connecting flight was pushed to the following day and then we sat for an hour while the plane was deiced. We could have been told a later departure time. While we were not traveling further, those making connections again missed their flights. If they would only own up to the missed connections while still on the ground, alternate plans could be made. Not part of their business model."
Pros: "Quick flight. Great fare pice."
Cons: "No complaints."
Pros: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Pros: "Flight crew attitude was excellent, comfort in premium class was very good."
Cons: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."
Pros: "Getting off the plane. Westjet is better."
Cons: "Employees very poorly trained in dealing with problems. While our flight was okay, the previous flight was overbooked and a number of transferring customers were bumped because their flight was late. I understand this is common practice, but the employees handled it VERY poorly, even yelling at the passengers when they voiced their dismay at what was going to be a very long layover after a very long international flight."
Pros: "Predictable, no cost surprises, included all normal long haul flight amenities."
Pros: "Very personable and welcoming crew on plane"
Cons: "Ground crew a little curt"
Cons: "Flight attendants were unfriendly."
Cons: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."
Cons: "My experience with red-eye flights is that the lights go off, the crew disappears and everyone tries desperately to get some sleep. Not so with these guys - lights on and crew regularly pushing the drinks cart down the aisle. And a lack of free snacks as well (not even pretzels??)."
Pros: "The plane was very comfortable. There was ample room for carry on luggage. There was many options for entertainment. The staff was friendly. In addition, there was a good amount of food. Overall, very pleased."
Cons: "Super noisy and we left 30 minutes late"
Pros: "friendly helpfull staff"
Cons: "luggage took to long to get"
Cons: "We were in Toronto for an entire week without our bag and Air Canada showed no concern at all for our well being. I travelled with my one year old son, I needed supplies for him and Air Canada gave me dead end numbers to call, websites that didn't work and even hung up on us when we were trying to find out about our bags. They treated us terribly. I will never fly them again."
Pros: "Absolutely nothing."
Cons: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."
Pros: "Crew was helpful"
Cons: "Didn't like the delay Had to check carry on"
Pros: "When we departed from Vancouver to Tokyo, we were pleasantly surprised by how courteous the airport staff and flight crew was, and by how roomy the seats were. Food wasn't outstanding, but better than other airlines we've been on for similar flights."
Cons: "Two of our three bags did not make it onto the plane, and the staff at Tokyo Narita, while apologetic, were not helpful. We had to press hard to get our bags back the next evening, instead of 2 days later. The onus was placed on us to keep receipts for replacement items that needed to be purchased in the interim, as well as to make the claim for reparation money on our return. Not even a complementary toiletry kit was offered, despite the fact that I reiterated that I had literally no clothes or toiletries at all in the one bag that arrived. Crew on our return flight was borderline rude, did not seem to take any care at all wheeling heavy carts down the aisles while people slept on a transpacific flight, banged them into my daughter many times."
Pros: "Everything except food."
Cons: "Food. It's edible but the quality of the food is very poor."
Cons: "Customers was asked to give up carry on bags because flight was full well my bag never reached my destination"
Pros: "I was upgraded to first class on my birthday. I don't know if this was just a coincidence but I suspect it wasn't. It was a great experience and staff was super attentive."
Cons: "Flight was delayed. Was supposed to leave 5:15 pm but did leave until 9:30 pm. They could have given us a more accurate time so we could have not gone to the airport so early instead of saying 45 minute delay and then 1 hour and then constantly delaying it to 4 hours. Nothing was offered in compensation."
Cons: "Nothing it was fine"
Pros: "I slept on this leg which I appreciated and we also got into Orlando early. Very excited about that."
Cons: "They charge for all snacks. I think for a three hour flight a small snack would be in order. A cookie or pretzels would work."
Cons: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
Cons: "People could be friendlier"
Pros: "They have television screens"
Cons: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Cons: "The flight attendants were overwhelmingly rude and unhelpful."
Cons: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Pros: "The flight was as expected. Nothing bad, nothing outstanding."
Cons: "The flight was delayed by an hour, and boarding took forever. Why don't people's "carryons" get checked to see if they actually fit? Why are they not held to the stated rules for size, quantity and weight? It would make everything much faster. If you can't lift your luggage into the overhead bin, it probably should be checked."
Pros: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Pros: "Tickets are cheap"
Cons: "Poor food, rude crews, small seats"
Pros: "Amazing leg room for my 6'1 partner on the regular seat."
Cons: "My entertainment system was not working so I had to share my partners beside me."
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."
Pros: "Arriving early Leaving on time"
Cons: "Very uncomfortable seats."
Pros: "We eventually got here...6 hours late"
Cons: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Cons: "That i showed up in maple time and the plane was oversold, then they put me on another flight which made my pick up at another airport costly!"
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "We upgraded to 1st. Ontime departure and arrival."
Cons: "Waiting for bags."
Pros: "Brand new plane"
Cons: "Didn't get much refreshment"
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "Food choices"
Cons: "Average service"
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Pros: "I liked the steward Ray on board and stewardess Brianna who tried to make a terrible situation better."
Cons: "The boarding agent was angry, made my theee children cry, and would not answer a simple question. I feared for my safety and did what I could to deflate the situation."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Cons: "Card reader for direct tv didn't work"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Plane seating was tight"
Pros: "The fly was excellent as always use to be. The best pilots united have. My favorite airline"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "Bad service,the plane no tv"
Pros: "After having to spend an unplanned night at a airport hotel due to "air traffic controller conditions" that made it impossible to connect to a 2nd flight home, the next day early morning flight went flawlessly. We were upgraded to Economy Plus seats on a new 737 which had ample overhead space. The flight crew and boarding agents were all courteous and attentive."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Cons: "It was cancelled in the early AM, due to equipment failure"
Cons: "I am a school director and had a very important meeting, that's why I had to get to my country and I almost lost my job for losing my flight due to the airline's ineligibility. I did not like the fact that, I didn't know were to go because it was too crowded. every time I ask them to help me, they ether not answers or did not know what to tell me. Every one seen to be very confused. They have very bad costumers service. I even cut myself wile trying to put the bag into the square that they now have, to see if it can go into the airplane. I was very surprised that they didn't even excuse themselves for the inconvenient... this was a horrible experience... don't think I'll ever take this airline again. They have no organization."
Cons: "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "The Flight Attendant who was in the back of the place was awesome and very caring."
Cons: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Cons: "Almost everything"
Pros: "Flight left on time"
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Cons: "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."
Pros: "nothing really"
Cons: "delay tight sits slow boarding"
Pros: "Comfortable seats ,they seem to have a new ergonomic design that make them more comfy . More leg room even in regular economy seating."
Cons: "Staff wasn't very talkative just kinda did the basic beverage service and that's it . Not rude but not overly friendly either . The crews that work for Southwest make you laugh and they're so much more interactive with passengers ."
Pros: "I loved everything"
Cons: "Didn't even get to take the flight. They were overbooked and instead of putting us on a different flight, shipped us via cab to a different airport in a different state 1.5 hrs away. No apology, no travel voucher, NOTHING!! Then on the way home everything was canceled because of the storms and I sat on hold for 5 hrs only to get hung up on. I had to go to the airport 3 days in a row to finally get a flight home, even though my destination and an alternate were not affected by the storm. I'll never fly united again"