Daily cleaning, installation of cabin HEPA filters on flights from the Dominican Republic to Rhode Island
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Scores according to KAYAK customer reviews
Pros: "Fast check out at Kennedy’s immigration. JetBlue’s traditional friendly approach to flying."
Cons: "AILA continues to be a mess. I don’t blame JetBlue. DR is a hard place for business"
Cons: "Having less passengers onboard would have been a good option for avoiding CV19."
Pros: "The great services as always"
Cons: "Well this time I didn't get my DD coffee as always but was a nice flights even with the bad weather in NY"
Pros: "Normal flight"
Cons: "Not as comfortable as before when Jetblue first started. And my luggage was damaged so that did not help first time ever."
Pros: "The extra leg room was great!"
Cons: "comunication with the custumer"
Pros: "I get even more space"
Cons: "Blue chips were not available! I really love them"
Pros: "Nice flight"
Cons: "The check in process in DR"
Pros: "The crow"
Cons: "The food"
Cons: "Long delay and communication problem, delay was moved up. Impossible to plan."
Pros: "Everything’s was good"
Cons: "The line at the airline was long taking for ever"
Pros: "El vuelo fue muy bueno"
Cons: "Para ser perfecto, faltan USB port en los asientos"
Pros: "Fast check-in, early take off"
Pros: "I gotta day Goodfellas great classic."
Cons: "Boarding late was fine I get delays. I don’t get why the crew grabbed my carry on saying that it was full inside, but when I get in there lots of space was available. I was the last passenger on so that was just poor communication."
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Pros: "Smooth in he air"
Cons: "The pilot made an announcement that on the planes arrival the wing had a crack in it and it needs to be checked prior to lift out. I am upset because if the plane was broken don’t load the plane with new passengers until your sure the plane could fly. They loaded the plane with all the passengers then made up wait until they got mechanic clearance and paperwork approved to fly. Which took approx 1.hours late. Boarded plane at 9:30 left at 10:30. Arrived very late."
Cons: "No food, only snack"
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Pros: "Our seats right upfront with the extra legroom!"
Pros: "Everything about JetBlue"
Pros: "On time"
Cons: "Luggage handling"
Pros: "Efficient polite crew"
Cons: "A lote of wait."
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Pros: "The airplane wasn’t turn on the right way and turn off more three time..... everyone was in panic. Also when the airplane arrived the door was stock really bad......"
Cons: "I going to call jetblue for follow those problems.......... I going to talk with all my friend about this bad expericience and recommend everyone dont travel with Jetblue anymore...contact me to my email Santanalore.email@example.com"
Pros: "First time flying with Jet Blue. Alyssa made it very comfortable for me as she apologized for TV not working and a very sticky tray table for past flight. She did it with a smile and offered a free drink. I didn’t accept, but she didn’t have to offer."
Cons: "Broken TV"
Pros: "On time good service"
Cons: "Agent in Dominican rep counter not very professional"
Pros: "Everything was great!! Excellent job pilots"
Pros: "The crew and service on board was excelent and a very good flight."
Cons: "The manage of lugage not good and the boarding was a mess and they change gate sometimes in the last minutes and others."
Pros: "The flight itself went rather smoothly."
Cons: "The movies (in flight entertainment) were inaccessible for me and my neighbor and when anither friend across the aisle managed to play one, there were no captions. Also, our flight was delayed almost a hour for no clear reason."
Pros: "There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions"
Pros: "Very good"
Pros: "Attention, no lines, fast boarding"
Cons: "I didn’t eat, I slept all the flight, that’s the Reason I didn’t make any commet regarding the food"
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "The crew. The comfort."
Cons: "Almost 2 hours delay."
Pros: "Great flight great experience"
Cons: "Long lines at TSA checkpoint."
Pros: "Was able to have one carry on plus a personal item."
Cons: "Unfortunately, the food selection was poor, as in a drink and a bag of chips. I just flew through Delta and it was a big difference in service. JetBlue used to have high standards and now I'm seeing more delayed flights, lengthy security screenings, higher airfares, and just overall poor customer service. The chairs don't have outlets to charge your devices, and controls are embedded on arm rests so its uncomfortable. I also tried connecting to the Wifi and it didn't work. Flying used to be fun, but now it's a drag, pun intended."
Pros: "Departure on time"
Pros: "Lisa was great . Thank you for making my trip so pleasant"
Cons: "Better maneger in counter of Dom Rep at that time Morning saturday 19 august 2017"
Pros: "Once in the plane everything was fine."
Cons: "Plane was delayed by 2 hrs.going , and returning from destination. JetBlue is not reliable. It is happening more often. On top of that they charge more when you need to check in a luggage. For the price, Delta is so much better, and you do not have to pay for check in luggage. For that reason, I will try to stop flying JetBlue, and fly DELTA. REFERRED DESTINATION: SANTO DOMINGO.SQR"
Cons: "no internet"
Cons: "Avion pequeño"
Pros: "Very good!"
Pros: "Couldn't get on the flight. Santo Domingo airport Delta crew wouldn't let us on. We waited in a slow check in line - then they said it was too late to get on. We had plenty of time to get to the gate. Had to wait until the next day to get home."
Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."
Pros: "The entertainment options are good as well as free messaging on wifi"
Cons: "The boarding was late, the take off was late (weather), then arriving in rdu was delayed because the bridge was broken. All around, I’ve had better experiences but I’ve had much worse on SW."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "Movie selections, healthy snacks/food"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Put up at the marriot"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Pros: "The movies kept my daughter busy."
Cons: "The crew was terrible & rude."
Cons: "My departure from NY flight tv was not working"
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "It was great"
Pros: "Sky Lounge at SFO and onboard entertainment"
Cons: "Wasted my time on security and lost my flight"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "Still the best great airline"
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Cons: "No entertainment"
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Cons: "Seats were moved and I didn't sit with my traveling companion"
Pros: "The infotainment screen on back of headrests."
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Pros: "Yes... very well"
Cons: "puntuality Departure and arrive"
Cons: "Could not checking or do anything from the app unlike others"
Pros: "The seat was a caca"
Pros: "Nice crew and reasonable seats. With only 20-30 on the flight there was plenary of room and to spare to lay down across the empty seats (a sad reality)."
Cons: "Given the circumstances not much. I hope we return to full planes and less difficult travel scenarios that enable it."
Cons: "Pagar una maleta pequeña mortifica"
Cons: "Well my flight was cancelled a few hours before my departure and was sent on another flight to a different city that was 3 hours away"
Cons: "Major turbulence made the flight miserable"
Pros: "Very modern"
Cons: "Boarding was weird, from front to back"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "goog seats and comfortables"
Cons: "food, please!"
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Cons: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"
Cons: "The plane boarded early. Was not called over intercom. Got to gate 45 mins before plane take off and crew refused to let me board the plane and was unable to exchange my ticket so had to buy a whole new ticket home. Very dissatisfied."
Cons: "Delayed flight"
Cons: "Crew needs to improve their attitude"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Cons: "Space between seats made it uncomfortable"
Pros: "overall flight"
Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Crew was nice."
Cons: "Super full flight. Nothing but a drink in terms of cabin service."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "Great flight"
Cons: "everyone was friendly"
Cons: "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
Pros: "On time and pleasant staff"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "I like that it was on time"
Pros: "Great selection on movies to pass the time and charging port for mobile devices ."
Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Cons: "45 min delay"
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"
Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Cons: "Flight was cancelled"
Pros: "Crew helpful and friendly. Prompt cabin service."
Cons: "Old plane. No power source. Arrive 30 min early Miami and sat on runway an hour. Gate arrive at changed. Nearly missed connection due to wait on baggage of over 40 minutes in customs."
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Cons: "Okay, but flight was delayed."
Cons: "No TV"
Pros: "Plane arrived early."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Cons: "Economy seats on United are always incredibly uncomfortable, but the timing of the flight, and our on-time departure and Earley landing could not have been better. We will certainly fly United again on this route!"
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Cons: "The plane took forever to take off"
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Cons: "Ended up at Logan."
Pros: "boarding and landing excellent time."
Pros: "The flight was on time. Departure and arrival were bith smooth and staff was friendly amd attentive. Kayak has been my go to when booking flightd and hotels."
Pros: "Quick flight, no complaints."
Pros: "Excellent flight crew was awesome"
Pros: "It was great! Excellent service."
Pros: "The flight from Frankfurt to Chicago arrived late, had to collect bags and clear customs which delayed transfer, had to go from one end of the airport to the other on a train which operated very slow which delayed transfer, had to then clear TSA security checks which were very slow and again delayed transfer. Moving at the max speed we were capable of, we arrived at the opposite end of the airport too late to board and were left behind. United was not very sympathetic, although provided ticket for next morning flight. The entire experience was very disappointing following what was a decent tour of Italy."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Pros: "Seat was ok."
Cons: "Didn't find out about the delay until we were almost ready to board. No planning."
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Pros: "Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket."
Cons: "Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success."
Cons: "Arrived 5 hours late"
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Nice Airplane and all good except the service. Can't complain about anything but the unfriendliness of the flight attendants. The food was not as god as foreign carriers but basically OK."
Cons: "The service was very curt and unfriendly. This seems to be typical on United International flights when flying in Coach! I've spoiled myself by flying on foreign carriers who all have MUCH friendlier flight attendants, better food, and no charge for drinks. that would include Air France, KLM, Turkish, LOT and British Airways."
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Pros: "THE SERVICES WAS OK"
Cons: "MY SEAT,,I DONT LIKE ALL AWAY IN THE BACK,AND NOT FREE ENTERTAINMENT,,NO GOOD ,SHOULD BE FREE,,"
Pros: "Accuracy of flight info, inline boarding, flight crew"
Cons: "Stinky cabin...small jet, ppl stink, they need to air out the cabin"
Pros: "The crew was great....they spoke english n spanish...very warm group"
Pros: "Everything about my whole trip was amazing"
Pros: "it was nice to get a meal voucher. The crew was nice. I thought my partner and I would have to sit separate but they put us together in the emergency row which actually had great leg room. ty!"
Cons: "the 4 hour delay changed all of our arrival plans. text messages were not always updated and neither were the airport boards as the gates kept changing. The check in line was just ridiculous. The staff members kept walking away or what seemed like .. talking to friends- I've never seen a line move so slow and I'm from new York."
Pros: "During my trip I took 4 united planes. The one from Newark to L.A was the best. They provided blankets and pillows without asking. Also the intertainment was great. They had ano excellent selection of movies. Great staff for Very friendly and professional."
Cons: "Better foodeal options"
Pros: "The staff was able to help at all times,The crew too."
Cons: "I have to pay for my suitcase."
Cons: "Flight was delayed by over two hours"
Cons: "I don't don't understand why they charge me 30.00 dollars fo my bag? When my son buy me a ticket no bidy explaing about that."
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Cons: "The seats but the service and flight was great!"
Pros: "Same as before"
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "Getting home."
Cons: "Long layover"
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Pros: "Getting off the plane"
Cons: "Very delayed flight No updates for departure, empty desk until it was time to depart, for why we sat on the runway for so long, no update on landing time or that we were starting descent"
Pros: "I made it to the airport safe and sound."
Cons: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "The flight departure on time"
Cons: "Don't foods in this flight and I had to wait to much for the wheelchair"
Pros: "Nothing about i liked"
Cons: "Too much waiting. Delaid by 8 hours"
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Cons: "Too many delays and small seats. But, round trip to Vegas from Salt Lake for 28 bucks total, I can handle a little inconvenience and discomfort."
Pros: "No specifics , nice flight"
Pros: "Everything was excellent. One of the best flying experiences that we've had as a family.we flew in with AA and the difference was clearly evident. Excellent flight crew and customer service"
Pros: "Crew member Mike had a really good personality and kept it fun!"
Cons: "Update the desk agent on arrivals, we had a delayed flight due to weather. When asked if she knew a possible eta she deferred to responding “I am waiting for the plane”"
Pros: "Chairs don’t recline. I was exhausted before the flight. The flight was sleepless hell."
Pros: "Great crew"
Cons: "Seats don’t recline. Lots of chop!"
Pros: "I like the fact that the flight was on time, and boarding was quick.."
Pros: "I like the time of the fly and reasonable ticket price."
Cons: "The seats in the airplane is real uncomfortable and absolutely nothing free to drink or eat."
Pros: "Not as bad as I expected. Great value."
Cons: "Boarding/deboarding aggravation is taken to a new level. People flying Frontier are slower than anything I have ever experienced."
Pros: "Crew members werent bad"
Cons: "To whom it may concern, Today I am arriving back to my home state of Rhode Island from Florida. My trip was absolutely beautiful, however my only complaint is my flight with frontier airlines. On my flight there, my flight was delayed almost an hour, it was a late flight and the late arrival threw my sleep schedule off for the beginning of the trip, however, this delay was not the worst from frontier airlines. Thats right, my flight home was delayed even further. I was on flight 1182 from MCO to PVD and my flight was delayed more than an hour. This completely disrupted my homecoming as my ride home was on a tight schedule and was forced to cancel picking me up because it inconvenienced her. My flight was expensive, costing me $114, and didn’t even include my checked bags! I am upset that my travel plans were disrupted so much by your airline failures, and will be forced to choose other airlines over you if I am not compromised for this. Sincerely, Stephen Murphy"
Cons: "One hour delay due to broken armrest. Seats were uncomfortable. Last week we had a 4 hour delay and had to stay in an airport hotel as the car rental was closed when we landed at 2 am. There were no updates from the airline."
Pros: "My daughter forgot to mention I have a disability when booking flight. I went to boarding desk and they got me on flight right away!! I will fly frontier as much as possible in the future."
Cons: "Space a little tight but my flight was only 2 hours so I could live with that. Would love option of an entrainment unit on seat backs but I understand that with cheap flights it wouldn’t be cost effective for frontier. Flight delayed but that happens a lot with other airlines. Gave regular updates at desk and reason for the delay. Staff wonderful. Plane spotless"
Pros: "Total scam. They charge you for every step along the way. Ridiculous hidden fees."
Cons: "Frustrating dealing with delays and finally a cancellation. Frontier was unable to get me onto a new flight until 3 days later."
Cons: "No entertainment and no snacks. Snacks only for purchase."
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Cons: "The lines were so long just to check your baggage even though you were checked into your flight made me miss my flight I wasn’t alone there was several other passengers you miss your flight when we pulled up to the Denver airport we were amazed at the line that had formed inside and out it was unbelievable they didn’t have enough staff and I ended up missing my flight And it was a Saturday morning they offered to put me on a flight the next Tuesday what a joke"
Cons: "They delayed us 12 hours. I missed the whole reason I was going to fly North, arrived late at night to say hi to family, sleep, and wake up for my early morning flight that was luckily not delayed at all."
Pros: "I had never used Frontier till today and I have to say for being a discount Airline I was impressed. The flight boarding was quick, the seats were the same size as a normal airline in coach.....while I did not pay for a reclining seat I was comfortable for the 1.5 hour flight. I packed a bag that met the personal item size maximum and was not hit with any other fees. I actually found that the service was good and other passengers were friendly......probably because everyone was so happy that they didn’t overpay for the flight. I’ll definitely book again!"
Pros: "It was a direct flight and the price was good"
Cons: "The flight was delayed several times: 11:30 pm to 2:07 am to 3:17 to 4:20, but we eventually did take off at 3:00 am. Gates were also changed a few times. No one I spoke with received the same information on the delay - I was told environmental issues, others were told mechanical, crew or no idea. People on a number of other Frontier flights appeared to have the same issues - two flights were directed to our original gate before we were moved, a bunch of unhappy travelers. No other carriers seemed to be having delay issues."
Cons: "Rude service"
Pros: "People were nice"
Cons: "Cannot sleep sitting straight up."
Pros: "Good flight, landed early and safely"
Pros: "Pdx is a great airport"
Cons: "Getting charged for EVERYTHING with frontier. Pretty classless company."
Cons: "Luggage was expensive"
Pros: "New plane, cheep flight, good service."
Cons: "Two hour maintenance delay, but it happens."
Cons: "No free snacks!! No usb connect"
Pros: "Basic, simple. No frills but economical"
Cons: "Seats did not recline.. So uncomfortable"
Pros: "The crew was exceptional. The pilot was outstanding. I get very bad motion sickness and both takeoff and landing were smooth as silk. It was much appreciated!!"
Cons: "Obviously we had that boarding delay issue. Ultimately it took less time than my cynical self expected, but it was still annoying."
Pros: "The price!"
Pros: "Price was low for a last minute necessary trip"
Cons: "By the time you add bags, etc you are right around the price of a typical ticket without any of the extras we still get to enjoy, such as wifi, complimentary items, or comfortable seats. Baggage is always late as are the flights."
Pros: "It was a cheap, no stops flight"
Cons: "Thry nickle and dime you. My bag was 1lb over and they tried to charge me $75 on top of the $40 i already paid. I took a sweater out and they tried to tell me i wasnt allowed to do that. They then tried to charge me for my carry on when other people in my party took their carry on for free. They seats are so close together and uncomfortable that it makes for a very long flight. No wifi, no way to charge electronics."
Pros: "Complete disaster"
Cons: "Never again"
Cons: "The line to check bags was the longest line I have ever seen in an airport. There were no lines at any other airline and people were panicking about making their flights. I got to the airport two hours early and I was very close to missing mine. I don’t know what is so different about their process but never again. Also the seats were very close together."
Pros: "it helps!"
Cons: "I have flown Frontier on and off for the past five years. Today really deterred me from wanting to fly them ever again. Two separate kiosk issues with my friend's ticket, unable to use the website either, waited in line for seat assignment and finally, off to the races, but we were too late after all of these setbacks. Missed flight. Disappointed."
Pros: "I like the fact that I never have to fly Frontier again."
Cons: "The complete dismissiveness of the in-airport staff. The desk person failed to issue me a proper boarding pass, instead leaving me with only a receipt, causing me to be sent back to check-in and causing me to nearly miss take-off. This might have been forgivable has the second person at the desk not shown me every bit the disdain the first one did. And $45 for one checked bag? Being hectored by flight attendants to sign up for a credit card while I was obviously trying to sleep? This airlines needs to either improve or simply disband. Nothing good at all to recommend about this pituful, aggressively ramshackle operation."
Cons: "Flight was cancelled do to hurricane and did not get reemburst for my money...."
Pros: "It was my mother's 1st time flying alone with an airline I had never flown. I was nervous because she needed a lot of assistance, but the Frontier guys who took care of her went above and beyond to make sure she would be taken care of. They walked her onto the plane, and made sure she was taken to her seat. The little things matter. And it's the only airline that flies direct from MIA to PVD:)"
Cons: "The additional charges added on make this airfare comparable with others. Initially, I only went with it because it was the only airline that flew direct to PVD. If Frontier is going to be comparable in price to others, make sure the service is also on the same standards. Also, the flight leaving earlier than the scheduled time can be a hassle for someone cutting it close."
Cons: "Worst airline ever. Not trained. Unbelievably desorganized. Both times I flew frontier were the same. 1 hor delay in both flights. Extremely long lines with no organization what so ever."
Pros: "Easy check in at lax. Legt on time"
Cons: "Seats very uncomfortable and no recline but u already know this"
Pros: "The cost of the flight"
Cons: "No complimentary beverages or snacks"
Pros: "Cheap but not as cheap as you think."
Cons: "Seats not comfortable."
Cons: "5 hours late, no updates sent via text or email, $15 dinner boucher useless and given after restaurants closed. I will never fly frontier airlines again!"
Pros: "Wasn't told it would cost another $80 just to carry on a small tote....would have been cheaper to go with another choice...."
Cons: "Frontier charges a joke"
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Cons: "Most uncomfortable seats ever"
Pros: "I liked the price."
Cons: "The flight was over 1-hr late and I missed my Car Rental. They closed. Charging more of carry on is a little different."
Cons: "The low price lured me in, but the upcharge for putting a bag in the overhead should be announced in an easy-to-see spot on your website. I know someone who flew before, so the charge was not a surprise to me, but I didn't know that it was cheaper online (which I used) and got progessively costlier. I might fly Frontier again, but I'll be better able to compare airlines by knowing what the bottom line will be. One other thing: Those tray tables are a joke. They couldn't even fit a business-size letter."
Airlines flying from the Dominican Republic to Rhode Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Dominican Republic to Rhode Island
Masks required on board, masks provided on flights from the Dominican Republic to Rhode Island
Social distancing seating
Middle seats unavailable to book on flights from the Dominican Republic to Rhode Island
Testing for antibodies, testing for symptoms for flights from the Dominican Republic to Rhode Island
Waiving of change fees. Search flexible flights from the Dominican Republic to Rhode Island