Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to Santa Ana
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$296||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "On time and convenient"
Cons: "Late , didn't make it on our flight back to Santa Ana"
Pros: "Too many commercials on the TV before being able to watch the show."
Cons: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Pros: "No breakfast"
Pros: "On time, crew was helpful and kind, entertainment options were vast."
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "Very smooth trip from beginning to end."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "On time and very professional"
Cons: "The snack had coffee in it."
Pros: "There was a TV. Crew was friendly and professional."
Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Staff was honest. Pilot and ground representative kept us updated."
Cons: "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Flight was quiet and uneventful, but late."
Cons: "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."
Pros: "We did get onto another flight that morning in the exit row."
Cons: "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Pros: "Polite and professional"
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Pros: "too many gate changes and delays"
Pros: "I love the stewartesssssss"
Cons: "The dudes cause they prolly gay"
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Pros: "Flight was late. Sat on Tarmac for 30 minutes at end of flight with no gate to exit."
Pros: "The attendants were pleasant."
Cons: "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."
Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
Cons: "Why can't airplanes be designed with proper toilets that have enough room to accommodate human beings and don't stink up the main cabin?"
Pros: "Good staff"
Cons: "Both flights delayed"
Pros: "Comfortable newer plane More overhead cargo room"
Cons: "Not enough time between groups - people standing around blocked terminal Extremely full flight"
Cons: "My suitcase was bashed in and my laptop damaged. So far no satisfaction from American."
Cons: "Horrible delays and many gate changes"
Pros: "Great crew. Clean cabin. United App easy and free entertainment"
Cons: "Cramped seats - no leg room (unless you want to pay much more). I'm 5'10 on a good day, so I don't know how someone 6'+ can sit in the back 2/3 of the plane."
Pros: "Comfy seats. Flights on time. Free pretzels."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"
Pros: "The crew was so friendly and accomodating. What a great experience!!"
Pros: "Eventually got home safe and sound."
Cons: "Delayed after boarding because of a technical issue and then after waiting over an hour we had to deplane and board another plane in a different terminal. That was a bummer"
Pros: "Everything ran on time in a smoothly Manor..."
Cons: "Not to comfortable need more space between People"
Cons: "Other than the flight being delayed it was a good flight"
Pros: "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
Cons: "Boarding was a little rough. I use a walker and I had to board last. It was difficult for me to get to my seat."
Pros: "On Time!"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Cons: "Delayed flight. Delayed luggage"
Cons: "The pane was 2 hours delayed due tom problem at airport. While we sat on the plane for 2 hours in old uncomfortable seats (5pm - 7pm) we were not offered refreshments or snacks. When the flight finally took off and they got to us after 9pm, they had ran out of food. Lastly, this plan was made for short flights. No one should be asked to sit in those seats for 7 hours."
Cons: "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
Pros: "Nothing good"
Cons: "They changed my direct flight to a connecting flight. My bag didn't make it either."
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Cons: "It was a 6 hr. flight and neither entertainment nor food was complimentary. We were given a tiny pack of pretzels. You expect to at least receive a lunch on a 6 hr. flight. Disappointing."
Pros: "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
Pros: "It was nice and smooth and I had an empty seat in between, it doesn't make 5 stars because I was in coach."
Pros: "Flight was on time and early to destination"
Cons: "Stuck in 32D, seat didn't recline, bathroom was my headrest, tv screen wouldn't turn off, no legroom at all.. Just a miserable flight."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "too much $ for 1/2 a meal."
Cons: "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "The cabins was remarkably clean and the pilot on the second leg was very entertaining, pointing out landmarks."
Cons: "The video selection on the second leg."
Pros: "I traveled with a 2yr. Old and boarding first really helps to get settled in our seats."
Pros: "We arrived early."
Cons: "We were in group 5, We couldn't take our carry on. They ran out of space for it in the overhead bins. Had to check it."
Pros: "Took off early!"
Cons: "One stuartist was very frank and unwelcoming."
Cons: "Julie was the most rude person I've ever had the Unsatisfaction Of meeting."
Pros: "Boarding was easy, crew were friendly and a smooth sailing flight."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "I did not make it on time to a wedding because of the delay & problem with the plane."
Pros: "Very basic flight I can't get stars to delete Food and entrain 0. Comfort 0 cre 7"
Cons: "Poor management of delayed flight and boarding"
Cons: "There was a one hour delay in our boarding and departure times which cut into our travel times."
Cons: "Never made it to Sna. Whiched me to lax because that was fastest time back. Wasted more money on uber to get home from la"
Pros: "Efficient boarding and exiting"
Cons: "Spoke to united agent night before light. Re distance between gates in in Houston. Wasn't sure that I was only two gates away and I would not need wheelchair transportation. However when I re-arrived in Houston not only was I at the far end of the terminal I landed in I had to go all the way out and catch a train to a different turn on and the and the gate was not there, was train ride to different terminal, I just made the flight, but my hip is still hurting"
Pros: "I ALWAYS LOVE THE SMILING FACES OF THE CREW"
Cons: "DELAYED FLIGHT"
Pros: "Clean new airplane. pleasant staff. On time."
Cons: "United charges 8 bucks for you to just see where you are now. Worse yet, the entertainment system loops with sound off even if you dont choose it. Taunting you to "just swipe" so you can join the club. I HATE this experience and feel the airline has made a very bad call. I'm sure some bean counter is looking at the "swipes" as proof of his brilliance. but i will pay more to fly on other airlines after this...so screw you guys."
Pros: "Plane left on time, arrived early, wasn't completely full."
Cons: "Didn't even get to take the flight. They were overbooked and instead of putting us on a different flight, shipped us via cab to a different airport in a different state 1.5 hrs away. No apology, no travel voucher, NOTHING!! Then on the way home everything was canceled because of the storms and I sat on hold for 5 hrs only to get hung up on. I had to go to the airport 3 days in a row to finally get a flight home, even though my destination and an alternate were not affected by the storm. I'll never fly united again"
Pros: "I had a mobility issue and was given preboarding and extra legroom seats, which helped my overall satisfaction. The temperature in the plane started very cold and then sometimes would go really warm. Other than that, good flight, nonstop and fast, and pleasant crew."
Cons: "I put poor for food & entertainment, because there were none (for free)."
Pros: "The flight attendants were courteous"
Cons: "My flight got canceled 3 hours before take off. Had to wait for over an hour on hold to reschedule it. The flight that was rescheduled was not direct and turned a 1.5 hour trip into a 6 hour trip. Also every time I was in boarding group 4 but was at the front of the plane and ALL OF THE OVERHEAD SPACE WAS TAKEN ALREADY so I had to walk further back in the plane to find overhead space so when the plane landed I got to WAIT FOR EVERYONE TO GET OFF so that I could walk TO THE BACK OF THE PLANE to get my bag!!! Ridiculous never flying United airlines ever ever ever again."
Cons: "It was cancelled!"
Pros: "Flight was on time on time and arrived at destination wo an issue."
Cons: "On the way home we were delayed by 30-45 minutes due to a mechanical issue however We still made it home shortly after the original estimated arrival time."
Pros: "United simply doesn't care about their passengers. They treat us as cattle, can actually fly in-schedule, have filthy terminals, and nickel & dime passengers at every turn! They charge me $125 for a bad just slightly over 50 lb. and then couldn't even get it there on-time in spite of the flight being delayed. Truly incompetent. All United execs want to do is screw the passengers at every turn, while flying cramped old aircraft, while they OVERPAY THEMSELVES MILLIONS while giving passengers The Bird!"
Pros: "That i landed safely."
Cons: "It was the worst flight experience of my life. My first connected flight took 30 minutes to take off which caused me to miss my second flight. I had to wait from 9:00am to 6:15pm to take off. I am in the navy and only have a few number of days to be home. I was extremely disappointed with this service."
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Pros: "The crew was polite and pleasant. The plane was very clean and organized."
Cons: "The seats were extremely uncomfortable."
Cons: "4hrs late. No compensation or consideration offered."
Pros: "The crew and especially the attendant at the baggage counter were all super nice and helpful"
Cons: "Everything else. -2.5 hour delay with no explanation or updates -Upcharges for everything -$45 to check a bag? -Uncharacteristic scary altitude drop-we are frequent flyers and felt like we were crashing -If you’re going to upcharge for everything including water, at lease offer the damn internet for a fee like everyone else. Nothing offered for in flight entertainment whatsoever. -expensive, poor food"
Cons: "Arrived 25 minutes prior to the flight, after checking in to hours before the flight. No electronic ticket available and no printers available at frontier ticket counter. No front tier personnel available. No front tier electronic kiosk to print tickets. Missed my flight because I could not get through security. Frontier need to upgrade their customer service at Providence TE Green Airport. It reads poorly and I will not fly frontier again"
Pros: "Basic service but smooth."
Cons: "No food or drinks."
Cons: "Computer systems were down and delayed boarding by almost 45 minutes."
Pros: "Clean airplane"
Cons: "Impossible to fit through your aisle to get to main aisle if someone's seat is reclined. I literally had to crawl over the people in the middle and aisle seats because I could y walk in front of them without basically being in their laps. The biggest thing, ITS ALWAYS A DELAYED FLIGHT. I have flown frontier San Diego to Denver and OC to Denver probably over 100 times. I have ALWAYS had a delayed flight do to nothing but poor planning by frontier. It's never weather, 85: never a plane malfunction, just delayed for whatever reasons. It's pretty irritating after years of flying your airline, that you can pretty much always gaurentee a delayed flight."
Cons: "I hate me being stuck in the middle seat . yimour seating system is unfair . You charge for seating in the isle or window seat . That is ridiculous . I will never fly with ur airline again"
Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."
Pros: "The price was good, but I would've been better off with a different airline."
Cons: "Every seat was the same but there was an upcharge on different flights. I paid an extra $9.00 for a window seat in the back of the plane and it would've been $20.00 for the same seat closer to the front. They also charge for bags whether they are carry on or checked. My first flight, a kid in front of me threw up and it went under his seat and all inside of my bag. I spent the entire flight cleaning puke off of my computer and my clothes. The flight attendant just told me there were paper towels in the lavatory. When we finally arrived at 11pm we sat in the runway for 30-45 minutes until our gate was clear. Then we finally pulled up and it took another 15-20 mins for them to attach the bridge for us to get off the plane."
Pros: "I liked the price."
Cons: "The flight was over 1-hr late and I missed my Car Rental. They closed. Charging more of carry on is a little different."
Pros: "Departures were on time."
Cons: "I am not a big person. 5'4" and the seating space is incredibly tight. I can't imagine how more uncomfortable it is for those taller than me."
Pros: "Crew was efficient and courteous."
Cons: "Cramp and uncomfortable seating. Slow, inefficient baggage handling. Excessive flight delay time."
Cons: "I didn't like how it was delayed for 2 hours. I bought this ticket to get home to see my fiancé because he was coming home from deployment. Then with it being delayed caused problems"
Cons: "One of the stewardesses did not stop talking the whole flight. So loud I that I could not hear what the pilot was saying EVERYTIME he or another steward spoke... Horrible"
Pros: "Not much. This was a terrible flight."
Cons: "They charge for everything! Bags, food, drinks, seats... and the seats in the plane do not recline and the trays tables are TINY. The crew made the passengers clean the plane on account because due to the fact that it was delayed they needed to turn the plane around quickly to get it back to Denver. Never have I been asked to clean the plane on account of their delay!"
Cons: "Same as above."
Pros: "Funny steward.....short flight"
Cons: "Long check in lines........delay one hour"
Cons: "The seats no longer recline making them uncomfortable. Carryon luggage is charged even a soda is charged! Probably will never use again."
Pros: "On time"
Cons: "I got Frontier because I thought I got I good deal but end the end of the trip with all the extra fee on carrier on I spent more than other airline where all the seat can be recliner, sodas free and carrier on are free too. I will try to avoid to use Frontier airlines."
Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."
Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."
Cons: "$40 charge for carry on bags, charges for drinks or snacks? I'll fly Southwest from now on."
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Pros: "1/2 of the trip help with a wheelchair in Denver but not at Santa Anna either way.I had to track one down."
Cons: "Charging for baggage!"
Pros: "Boarding was effeicient. Back to front. Flight left on time and was early on arrival. Yay!"
Cons: "Minimal comforts. Seats, trays, and not technology. Food wasn't poor because I didn't have any. Just no good, interesting or healthy choices."
Pros: "It's cheap. Well, the baseline ticket at least. For this flight, I wasn't bringing any luggage (it was a short flight as part of a move, and all of my things were being carried via other means), so it made sense."
Cons: "The airline nickel and dimes you for everything. Carry-on or checked bags will cost you. A drink on the plane will cost you. We were delayed about 20 minutes getting on the plane and then sat on the runway for over an hour before we left. The last 20 minutes of that was due to wind reducing available runways for all departures and arrivals, but the first runway delay was caused by not one but two maintenance issues. Frontier actually just finished replacing their old planes with newer plans that have more uncomfortable seats with tiny trays and no on-board entertainment. For a short flight, it's not horrific, but for a cross-country journey, it's highly uncomfortable. The crew are just "there." Gone are the days of a warm cookie when you sit down. I've never had happy or friendly attendants, either. They do their job at the minimum. Slow to respond to guest issues and I've seen them be a bit rude with customers as well. I've had issues in the past with Frontier and lost luggage and lacking customer service. I only went with them this time because I wasn't bringing kids or luggage and just needed a cheap one-way. Otherwise I would never fly them."
Pros: "Flight Crew was very friendly helpful"
Cons: "Very uncomfortable seats, the check in process online is very misleading prompting you to buy an actual seat. Clever and mischievous marketing. If everyone realized you could check in without buying a seat what would Frontier do. They would probably stick it to you somewhere else in the process. The flight crew however was fantastic."
Cons: "Ripoff across the board"
Pros: "Ticket price was refunded with no questions asked. Ticket counter clerk was very nice."
Cons: "Flight was cancelled with no rescheduling, no vouchers were given for hotel or for flights on another airline."
Pros: "See above"
Cons: "extra fees- just put the total cost on the ticket. quit trying to make the fee look small with hidden extras. no none likes extras. quality of seating- what the heck did you do to your aircraft seats. hard to sit for 2 hours."
Pros: "The crew was good"
Cons: "Late take off, rough flight (turbulence), cramped seats with tiny tables that can't even hold a laptop, but worst of all is all of the fees that frontier has added… Undisclosed fees for carry-ons, seat selection, sodas, etc. I haven't flown frontier in a while-they used to be my favorite. Now, I will be avoiding frontier where possible."
Cons: "It was by far the worst customer service I've ever encountered! Never been so nickel and dined!"
Pros: "The price was excellent . Boarding was easy. The flight took off and landed on time."
Cons: "Seating was cramped (I am 6' tall). Online check-in was complicated."
Pros: "I did like the fast flight and arriving early."
Cons: "Didn't like that snacks and drinks weren't complimentary."
Pros: "On time"
Cons: "Cost and boarding was very slow"
Pros: "Not that it was poor, just non-existent."
Cons: "It was just fine for such a short flight/"
Cons: "We had bought our tickets together yet they made us board last and did not sit us together. The airline staff at the airport was extremely rude and very unprofessional. WE WILL NEVER FLY WITH THIS AIRLINE AGAIN NOR WILL ANY OF OUR FAMILY."
Cons: "My luggage was checked and went on to Santa Ana. My cousin telephoned the number given on the baggage sheet in Santa Ana. She was ar the airport shortly after 11am and she waited and waited . And finally lift. My cousin called again, and was asked to return ar 4pm at the middle of heaviest traffic on the 405 Freeway. I was charged $35.00 and with all this to do I would like at my BAGGAGE CHECK MONEY REFUNDED RIGHT AWAY! $35.00. Kathy Carnes All YOUR AUXILLARY STAFF WERE WONDERFUL!!!!"
Cons: "Late arrival flight, thin, uncomfortable seats, no complimentary snacks, charged for my overhead bag."
Cons: "I can't believe they charged 45.00 for carry on luggage and 40.00 for one checked bag. That is ridiculous. Will stick with southwest, which I much prefer. Friendlier and more reasonable."
Cons: "Flight was delayed two hours! Wasted two hours of my time with my family, worse seat ever, all the way in the back, chair does not lean back, had to sleep slouching, disappointed that I had to leave two hours late after getting off work extremely early to catch the flight.. I demand another plane ticket"
Cons: "Crowded conditions"
Cons: "They charged for everything! Extra fees for carry-ons and choosing your seat, as well as, no complimentary drinks or snacks."
Pros: "We made it to our destination; departure was on time."
Cons: "On top of our ticket cost, we had to pay 80$ extra for carry on. The plane was full of very loud passengers and frontier does not provide complimentary beverages or snacks. For the cost of the tickets plus carry on luggage, it would have been cheaper to fly with another carrier"
Airlines flying from Rhode Island to Santa Ana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to Santa Ana
Masks required on board, masks provided on flights from Rhode Island to Santa Ana
Social distancing seating
Middle seats unavailable to book on flights from Rhode Island to Santa Ana
Testing for antibodies, testing for symptoms for flights from Rhode Island to Santa Ana
Waiving of change fees. Search flexible flights from Rhode Island to Santa Ana