Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Pros: "Vegetarian meal was delicious"
Cons: "Would be great if WiFi was available"
Pros: "The crew was accommodating"
Cons: "The TV did not work…"
Cons: "The video screen at my seat did not work. Otherwise the flight was great"
Cons: "Better selection of food. Snacks just did not cut it."
Pros: "Entertainment and new plane"
Cons: "Some of the crew where just mean people"
Pros: "I totally love JetBlue the space between the seats is awesome"
Pros: "Very professional flight crew"
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "I slept throughout the flight."
Cons: "I did not experience any disturbance."
Cons: "Delays and nonstop messages about ETAs and gate changes"
Cons: "My entertainment system sound was poor"
Cons: "The flight was delayed, the flight attendants were really loud and didn’t let me sleep. Terrible flight"
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Cons: "TV wasn’t working"
Cons: "Boarding delayed, flew over an hour off course"
Pros: "Crew nice, nice movie , check in process smooth"
Cons: "The airplanes lavatory was inoperable when it arrived. Our flight was delayed several times and I had to be in Miami that night because I left early the next morning on a cruise. I had to wind up paying for another flight and going through security again and spending all day at the airport. WORST EX"
Pros: "Lots of space."
Cons: "Could have cleaned the spilt coffee from the tray table which was dry and sticky. Flight delays could have been communicated earlier (instead of after we were already delayed in boarding and it was already obvious)"
Cons: "The flight was bumpy but I think the pilot did all he could"
Pros: "Timely direct flight"
Cons: "Crammed into small seats"
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Cons: "Best flight, best service"
Cons: "Flight was delayed 45 minutes, so we arrived very late at night."
Pros: "Leg room was excellent, staff was excellent, you did charge for headphones but I brought my own (it would be nice to be given a heads up before I arrived though just in case I did not plan on bringing any."
Cons: "The TVs did not work or did not work well. I am sure you have flown on other airlines and have seen how their map locator works or have seen how you can start and stop movies or shows. I know you are a budget airline but this technology exists and yall ignore that but I am unsure of the reason."
Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Pros: "Nothing about this flight, nothing at all."
Cons: "First of all, i was schedules to leave at 2p, then was changes to 230p, then 330p, then 4p, when we got on plane it was after 5p, then was about to take off they had to tuen around because of pilot issues, then they had to wait to see if a crew could take us to ft lauderdale then they say they have a crew that can only take us to jfk, then when we got there another one will take us to ft lauderdale needless to say it is 753p, and we just landed to jfk, and i have work in the am which i was supposed to be in Jacksonville. This is bad, VERY BAD SERVICE, and my next flight i will just spend a little bit more money to get on Delta"
Pros: "Timely, attentive, friendly."
Cons: "Too hot in Florida, maybe turn on the A/C next time lol"
Cons: "For 6 hour flight.... no drink, no snack , no food plus had to spend 25$ for check bag on an international flight."
Pros: "The fast, efficient and courteous staff made me feel I was flying with well-trained attendants."
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "Good service"
Cons: "Flight delayed weeks before leaving then delyet three times on the day of flight"
Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"
Pros: "Great leg room. Good snacks very courteous staff"
Pros: "My daughter has a very severe peanut allergy. She was treated very well on her flight yesterday. Even though Jet Blue doesn't serve peanuts on their flights, they still gave her a pre-boarding pass so she could wipe down her area just in case someone on an earlier flight had something that could have caused a reaction. They also created a "barrier" around her by specifically talking to people in the seats around her and asking that they not open their own snacks that may contain peanut or peanut products. Thank you, thank you, thank you, Jet Blue!!! We will definitely use you again!!"
Pros: "Service and friendly staff"
Cons: "Boarding time and crew was slowest ever?!!!"
Pros: "excellent service, clean plane, great snacks"
Cons: "Plane was a bit old, seats wore down but otherwise it was great."
Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."
Pros: "On time. Very comfortable seats in coach!!"
Pros: "Everything, trip was great"
Cons: "No reason was given for last minute flight cancelation. The same flight showed open reservation for a higher price."
Serve some food to Main Cabin like Comfort +.
Overbooked flight led to a 30 minute delayed departure trying to get 3 volunteers to accept $1000 vouchers and a next day flight. This was an older configured aircraft without charging ports and with headphone plugs in the armrests. Bathrooms were tinier than most. Crew was friendly. Food was limited to a small snack bag and a mini cola.
Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Cons: "Not losing my bag on a direct flight"
Pros: "Boarding was simple."
Cons: "Seat was trash."
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Cons: "Seat power charger didn’t work"
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Pros: "the entertainment choices were adequate"
Cons: "More efficient deplanning. It took us 40 minutes to get off the plane after it landed"
Cons: "the flight was delayed and so I missed my train home"
Pros: "The ease of travel that Delta efforts me"
Cons: "Easier status earnings"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Flying first class was wonderful. Great crew. Good food."
Cons: "Can’t think of anything."
Pros: "Seating lacked the ability to recline in any way. There were no snacks or drinks whatsoever"
Cons: "The seats could recline. On a top tier airline I expect comfortable seating that declines for the price"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Pros: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Cons: "10.5 hours of flying"
Cons: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "Great customer service"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "I would like more detail about traveling companions displayed."
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Cons: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Crew, seats, experience;?all were wonderful!"
Cons: "More flights to/from Portland"
Pros: "Crew members were friendly and fun"
Cons: "Delay after boarding caused us to sit on plane at gate for over an hour with no explanation of why."
Pros: "There were so few people on the flight, everyone got their own row"
Cons: "The boarding process was silly, going from the gate, into a bus and a 15 minute bus ride to the plane"
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"
Pros: "Rhea was awesome."
Cons: "Boarding is a struggle when you load from front to back. Why not load back to front and save time??"
Pros: "The staff in this flight are attentive and offer water and coffee many time during the flight. Way better than the flight I flew to Seattle-with SC."
Cons: "It was very cold but it could be just me being cold"
Pros: "The little charging thing where you can plug in your charger."
Cons: "The seats, flight attendants attitude, and cleanliness."
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Pros: "The crew was sweet"
Cons: "No provided entertainment but for a cheap direct flight it was amazing"
Cons: "Sun country is awesome"
Cons: "They lost my bag!"
Cons: "The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour."
Cons: "Delayed 3 hours. Didn’t give us any information."
Cons: "There were not enough agents at the airport to check us in. The lines were long and passengers became surly."
Pros: "Sun Country is a good airline."
Cons: "That Sun Country is charging for carry-on items."
Cons: "I was charged unexpectedly for our seats and a carry on when checking in. This was not touched upon when booking the flight. Flight attendants were not friendly upon boarding or unboarding. No snacks or entertainment so I rated them ones as there was no n/a option"
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Pros: "The price was good, but I guess you get what you pay for."
Cons: "My checked luggage got left at the layover airport. While they got it back to me 24 hours later, dealing with their customer service was a huge headache. I found the Sun Country representative to be unbelievably dismissive and rude over the phone as I tried to figure out what may have happened to my luggage."
Pros: "Nice flight attendant"
Cons: "Not much of a choice in beer. 2 light beers and 1 full of hops. How about an amber or low ipa with flavor? No leg room in seats. Plane was hot. Very uncomfortable ride."
Pros: "Delay of security check huge mistake"
Pros: "The flight was totally uneventful, which is what I like when I fly. As always, the seating was cramped."
Pros: "Smoothly flight, comfortable, good customer service."
Pros: "Need to improve on services skills"
Cons: "I love flying with Sun Country"
Pros: "The staff was friendly.... but other than that, it was a terrible experience and I will never, ever fly with them every again. Actually, a group of thirty or so of us are filing a civil law suite for how we were treated."
Cons: "We were left at Waco Regional Airport at 1AM and transporation was not arranged util nearly 430 in the morning. There was no sun country staff to assist with travel arrangements. We were abandoned at a closed airport for hours. Eventually, I got the one and only uber still running in waco to drive me at 330am from waco to dallas. There has been no reinbursement of fares or compensation for lost wages, time and the general annoyance that being awake all night long caused. If you would like to know more information, please feel free to contact me via phone 972-765-0570"
Cons: "The seats on these flights are so uncomfortable."
Cons: "Seats were uncomfortable and old. Crew seemed snippy although I had no direct issue. Absolutely no snack or entertainment unless you pay for it."
Pros: "The food was good"
Cons: "The way they "took care" of first class was to completely ignore coach. We didn't get so much as acknowledged until an hour into the flight ."
Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "I am very tall and resent having to pay for leg room. Even when those seats are empty. I paid for an exit row seat just before boarding. Then on board someone was given permission to sit in an empty exit row seat. So why did I pay for mine? My legs literally do not fit in a regular seat. I feel this is discrimination."
Cons: "would like to have been able to check in online"
Pros: "The flight was not very full, so it was nice to have some personal space. However, the individual seats are very small."
Pros: "comfortable seats"
Pros: "Good but the ladies giving out water were mean"
Cons: "Service on the plane"
Cons: "My flight was delayed 30 minutes with no explanation by the crew."
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Service was good. Short flight. Ticketing and other agents were very nice."
Cons: "Plane was small tight seats."
Cons: "When I checked in for the flight, I was told that I would not be charged the $25 baggage fee because I was given a seat ( and the responsibility) for sitting in the emergency evacuation row. Imagine my surprise when you charged me the fee anyway! Disappointed....."
Cons: "Despite booking a window seat I got stuck in the aisle next to lavatory. Flight attendants made me feel uncomfortable."
Pros: "Thank you for all you do."
Cons: "Thank you for all you do not do."
Pros: "The staff were very friendly. The flight left right on time and arrived early to my destination."
Cons: "The seating space was very small but had a good amount of leg room. I was really looking forward to utilizing wifi for entertainment while on the plane but at this time they do not offer wifi on any of their flights. This made the flight very long."
Cons: "Tried to reschedule flight took 2 days"
Cons: "No one explained why it flight was delayed. Our new time was delayed by another hour and a half without them even acknowledging that. Seats were extremely small."
Pros: "Crew was very friendly and helpful and the flight was smooth and relaxing"
Pros: "Lots of space in the seats (not exit row or preferred, just plain ol' coach)"
Pros: "It went well"
Cons: "Nothing to complain about"
Pros: "Kind staff."
Cons: "Having to pay for the tablet to watch movies."
Pros: "empty plane"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Pros: "Great first class cabin crew."
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Cons: "One of the seats in fseat"
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "This was a nighmare!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "The flight was not filled with passengers, so a number of passengers had a whole row of three seats in the Dreamliner to sleep on."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Cons: "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
Pros: "Easy and smooth flight."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Cons: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Pros: "Boarding and flight were on time."
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Very nice staff"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Cons: "It would have been nice to at least have USB chargers in economy class."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Pros: "I thought the crew was friendly and the food was pretty good."
Cons: "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Cons: "That it got cancelled"
Pros: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Cons: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
The flight was delayed 2 hrs
Boarding and flight were great. Bag check-in was very late due to some sort of computer delay...this caused long lines delays to get to security. Crew seemed experienced and efficient. Thank you! Of course, the price of the ticket is what allowed us to fly with you - thank you!
Long check in line. Only one person working the counter. Love the nonstop flight.
Flight was very good, no problem
I think regular soda and water should be covered. Also the leg room isnt good. But it would not matter if the seat was adjustable.
Flight was cancelled because they didn’t have a plane. Waited in the airport for hours after being delayed 4 hours initially. Had to drive 15 hours to Florida. Never flying Allegiant again and will never in a million years recommend this poorly constructed airline.
Cons: "I won't fly this airline again."
You canceled my vacation. Why are you sending this to me? It is tone deaf and counterproductive to your purpose.
Pros: "Nothing. Worst flight I’ve ever taken."
Cons: "We were on the tarmac for 3.5 hours with little communication or apology. The seats were very uncomfortable. Terrible turbulence. Not even a complimentary soda for all of this. I will never fly Allegiant ever again."
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "Great crew."
Cons: "I'm upset with kayak for sending a survey before I was off the plane!"
Pros: "Easy and quick boarding."
Cons: "Should offer free water at least."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Pros: "Florida was amazing. The people were very friendly."
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Cons: "20 minute delay"
Pros: "Cost of reservation"
Cons: "Expensive extras (added up to more than a flight on another airline would have been)- carry-ons, in-flight snacks and drinks, etc."
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Cons: "Delayed due to weather"
Pros: "The crew was amazing"
Pros: "Crew was really nice! Flight was quick and easy"
Cons: "Flight was delayed 6 hours."
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Pros: "No hassle. No delays."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"
Cons: "Not enough options and what was available was pricey."
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Cons: "Our flight was delayed dor 10 hours."
Pros: "My book"
Cons: "The seats"
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Pros: "flight took off on time"
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"