The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
Would have been better if there was a nonstop flight from Tampa to Norfolk or Tampa to New Port News.
The boarding process doesn't make sense since some people that will sit behind your rows are boarded before you and then they take up the luggage space above your head. I then have to wait for people to get off the plane before I can go back to get my luggage.
Good seat comfort ORF to ATL. Bad seat ATL to SEA (terrible lumbar support, hard, ouch)..
They made us board and then deboard due to mechanical issue which delayed the departure by almost 2 hours and we barely made our connecting flight. These quality checks should've been done before boarding not after.
My Flight was cancelled and there was no other options available for me to Travel on that date and my options for the next day was all connecting flights that would have me in the airports all day before reaching my destination
Atlanta boarding crew at gate were filled with arrogance and were disrespectful. In flight crew showed indifference to the needs of passengers. This is about the flight from ATL to BDL.
They were 2 hours late departing with no explanation. I missed my connection, was rebooked not in correct seating that I paid for. Over all of was horrible. I now know why I've not flown Delta since 2018
I appreciate the crew and their hard work. In Atlanta, the ticket counter had 1 woman to do all the work. She was amazing. People weren’t happy they had to check their carry on roller bags, but she handled them well. She was cordial and worked quickly to get the passengers boarded.
I understand why there was a 40 minute delay, but we should have been offered snacks during that time. We weren’t offered it until later.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
We were a little disappointed to not be able to complete check in online without uploading pics of passports. Also we have KTN's and they weren't on our boarding passes when we got to security. Had to trek back to counter to have them fix.
They did the one thing that really matters - got to Chicago early.
The person I bought the ticket for didn’t make the flight.
The best airline I have ever travel , really good customer service, attention and service !!
Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.
It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.
Planes were on time, we were offered opportunities to take seats in exit aisles that had better leg room, tasks offs and landings were smooth, we were kept informed of flight status
One the best cabin crew team we have ever had (I have flown globally for more than 2 million miles), food was good and wines choices were great.⁰
They did not offer coffee on a 7am flight…awful!!
RIC Staff was not enough. Elderly passengers had to wait 30 minutes to deplane, so we could board and still had to walk as no chairs were provided. And, passenger in front of my seat assignment rammed seat against my legs entire flight time. Was mildly bruised and left thigh still sore.
I couldn't use their app to select seats or check in because they made a business partnership with UnderPricer to control and sell those options when you purchase your tickets through that agency. And yiu can't get any assistance from UnderPricer. Vueling has made a terrible business decision to partner with them.
The flight had a delay that made me being in a real rush to take the second flight. The delay was almost for 2 hours. They moved us from gate to gate in 4 times. Once I arrived to Philadelphia, I got to run thorough all the airport, as the train was already closed by that time. So I got sick with asthma for all the running I had to do. And I was the last one to board, when it was almost closed. So irresponsable with the people
5.5 hour delay with no explanation on why, along with no proactive effort to reaccomodate me.
Flight overall was good. Landing was a little rough, but could be attributed to the rainy weather.
The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons
Equipment swap led to 2+ hour delay on international flight. And to top it off, boarding took forever.
Wretched scheduling - they got themselves into a critical crew situation and didn’t try to address it until 15 minutes before they had to cancel my flight
Seriously, not displaying departure gate until very last minute is awful. Specially when you have to take an elevator and then transport to go to the sub-terminal. That’s awful in such a busy airport as Heathrow. And I cannot choose seat on this flight because it’s run by British Airways, even entering locator code.
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
As I said Al & AJ were absolutely the best and wow they should be recognized for their amazing service!
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
Quick boarding process, slight delays on the tarmac prior to takeoff and a late arrival due to an emergency on the landing runway. Not the fault of the airline at all! Cabin crew was very friendly and the Captain kept the passengers well informed about what was going on
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
Excessive delay without proper communication. Mediocre for a BA flight.
Another old plane. This time they changed gates at the last minute and when people arrived boarding was delayed
Still unhappy cancel fight rebooking half of what I paid fore! Terrible!!!!
The food was awful and little, on the plane there was not space to even move in the aisles, the seats were super close to each other, no confortable at all!
