We only had 1hr connecting in Ft Lauderdale. Kayak should not have allowed this short a connection time, as FLL requires a change of terminal (exit the airport and get on a bus), so we missed our connecting flight home to San Diego.
Pros: "they change the gate last min"
Cons: "Should advise the passagers better"
Pros: "All flights take off on time and arrived on time."
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Cons: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Pros: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Cons: "Bad size almost became a problem... bins are very small"
Pros: "Azul is always amazing in terms of service!"
Cons: "The price!"
Cons: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Pros: "Polite and friendly crew. Comfortable seats, new plane."
Cons: "Definitely the food could be better. It was tasteless."
Pros: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Cons: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Pros: "Friendly crew, most spoke at least some English"
Cons: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Pros: "My seat 28H didn't recline"
Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Pros: "Loved all the support and attention from the crew"
Pros: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Cons: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "The timelly take off and landing... Being on time was a great pleasure."
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Cons: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Pros: "Nice planes and nice crew"
Cons: "All else. Long line for check in at connection point (only one person behind the counters), a chaotic boarding process and then Azul lost my baggage. My first, if I can avoid it, my last flight with them. Pity."
Pros: "It was nice. The staff were great"
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Pros: "Everything was really nice"
Cons: "O sistema de entretenimento não estava funcionando e eu não tinha conhecimento do AzulPlay. O voo é longo e é vendido como tendo Sky a bordo, mas não tem. Havia recebido 3 e-mails da Azul nos dias anteriores a viagem e em nenhum o Azul Play foi citado."
Pros: "Overall excellent trip"
Cons: "No complaints"
Pros: "Awesome customer service and flights were on time!"
Cons: "Nothing to critic."
Cons: "As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao"
Pros: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Cons: "United baggage app does not work Personnel did not know baggage rules at Chck in."
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Pros: "The staff was sonfriendly and nice. The snacks on the flight were delicious. We had beautiful views of Ipanema and copacabana as we flew in. We flew around Sugarloaf! It was amazing!"
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Pros: "Friendly, and kind service starting from registration and up to desimbarkation."
Cons: "Announcement should be given on English as well!"
Cons: "O scaling do mapa de voo não funciona direito, não informa o tempo restante de voo. O aplicativo disconecta com frequência. A interface de mídia e ruim."
Pros: "Boarding, Confort, entertainment and the"
Cons: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Pros: "Cleaning only"
Cons: "The delay and lack of status"
Pros: "The boarding was fast and organized."
Cons: "They set me far from my son"
Pros: "Crew was friendly, no one sat next to me, so I had plenty of space."
Cons: "TV channels were not all working."
Pros: "I don't speak Portuguese but everyone was very friendly and helpful."
Pros: "We called and they were able to schedule us on a different flight. Which is all they could do."
Pros: "All staff were professional and courteous."
Cons: "Original flight was cancelled and passengers were accommodated causing some people to miss their connections."
Cons: "They cancelled our flight"
Pros: "Delayed for more than half hour"
Cons: "More aircraft"
Cons: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Pros: "Check-in was fast"
Pros: "Crew member was nice"
Cons: "When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Pros: "The flight crew was helpful."
Cons: "Accommodation could have been better for those who had connecting flights. It messed up completely our working schedule. Very disappointing...."
Pros: "The crew and entertainment"
Cons: "The food was small and laughable"
Pros: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Cons: "More comfortable seat. Leg room was very limited compared to other airlines."
Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"
Pros: "Flat seat in business"
Cons: "2:30 hrs delay due to technical, not much info provided unless you ask , outdated movie list and entertainment"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "The food"
Cons: "The personal"
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Pros: "Good airline and nice staff."
Cons: "There is no personal screen for individual entertainment."
Pros: "Boarding was efficient."
Cons: "Everything was good."
Cons: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Cons: "There was no communication by Avianca staff & crew regarding the flight delay. I had a 10:49pm flight from BOG to JFK. Apparently the flight was delayed until 2:00am. I did not get an email or text alert relating to the delay. When I checked in at 9:00pm, the counter agent did not alert me to the change in departure time. It wasn't until I looked at the Departure board in the Avianca lounge did I know of the 3+ hr. delay. When we finally boarded, at least the captain was kind enough to explain the reason for the delay - Avianca needed to change aircrafts, then the originally slated captain called in sick and his replacement had to wait out the required time off as he had just completed a long haul flight from Canada to Colombia. Great job running a company Avianca..."
Pros: "Leg space is great in avianca, the food is very good and awesome customer service. Hope this company never change their way to service Customers. Thank you Avianca"
Cons: "Airline connecting flight from rio to Lima to miami. First flight was delayed, the four of us missed our second flight. Then we had to go to bogota from Lima and run to make it to our last flight. All of this made us miss work and sleep, 26 in airports and airplanes. The worst experience. Rude staff on top of it all"
Cons: "Called the flight attendant several times and never came. Several people got a sandwich at the end of the flight but not everyone"
Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Pros: "The seats were very comfortable with a fresh package of pillow/blanket and earphones waiting for us. A free meal, and snack. The take-off and landing were timely."
Cons: "The bathroom was the worst I have ever seen. Old urine splattered on the seat (it had to have been left uncleaned from an earlier flight). There was no soap, The floor as still wet from urine and tp was still there. I was disguisted. Also there were only one bathroom in the back of the plane, which must have been a way to get more available seats. If other airplanes take that tactic, I'll stop flying altogether."
Pros: "Nothing special airline"
Cons: "Poor quality for the price old plane"
Cons: "The food is just okay but at least they don’t make you pay for it"
Pros: "I enjoy Avianca unless I am flying out of bogota... friendly staff and economical."
Cons: "At many airports such as bogota there is always a REDICULOUS wait! Even if you pre checked in, you must wait 2 hours in a crazy line just to drop your luggage. 2 hours!! I have flown through bogota 10 times and the line is always over an hour long. This is insanity! I have visited 30 countries and never have experienced a mess like this. I hate flying Avianca out of bogota and will pick other airlines because of the crazy lines. I will fly into Latin America using Avianca but I will always use a separate airline to leave because of the mess."
Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Cons: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"
Cons: "I have no negative reviews"
Pros: "Comfort Seats Service"
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Cons: "... I don't eat red meat ... ... the pasta was good but then the second snack was only egg sandwich and bacon.. I wish they had one with no bacon for the non meat eaters . I'm actually allergic to red meat . :("
Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "Flight was comfortable, Airline had many movies to choose from, crew was comforting. Flights were on time."
Cons: "I know it's not the only airline but the food really was ok but not satisfying at all. My luck my seat the audio was somewhat defective but still mostly audible."
Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."
Pros: "Food was good!"
Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"
Pros: "The flight from GIG to JFK is good. I enjoyed it very much."
Cons: "The only problem is it took a little longer to wait for our luggage in JFK airport."
Pros: "Nice plane with good entertainment options"
Cons: "No collation in a 2h30 flight"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Pros: "Great choice of entertainment, individual screens"
Cons: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Pros: "The flight over to Bogota from NYC was perfect. No complaints. I was raving about it."
Cons: "We sat on the runway and then returned to the gate, resulting in a 2 hour delay, due to a faulty smoke detector in the bathroom. There was a lack of communication about status. At one point, they shut the air. Several times they shut off and restarted the entertainment system. It would have helped if they went through the cabin with water or a snack. It was a long wait and we had no idea why..."
Pros: "Flight went smooth, crew was attentive"
Cons: "The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected"
Pros: "I arrived at my destination with everything."
Cons: "1. I accepted a voucher in exchange for getting bumped from an overbooked flight. I gave it to my friend. It's very difficult to use. I won't do it again unless it's for a lot of money, or cash. 2. My screen didn't work on the plane."
Pros: "Everything was good"
Cons: "Little food"
Cons: "Seat wasn't comfortable"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "Bigger personal space"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "The flight attendant, Winsom, was fantastic."
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Cons: "No wifi, no leg room"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Cons: "Basic economy has way too many restrictions"
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Quick, clean"
Cons: "I was in the back seat"
Cons: "Price of food"
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Cons: "Food and entertainment"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Pros: "Crew were trying but non of them spoke English"
Cons: "I have never had such a terrible experience like this one"
Pros: "Space between seats, tv on each seat, iPhone charger"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Premier class services."
Cons: "entertainment and toilet cleanest."
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "Comfortable, nice crew"
Cons: "Dirty baths"
Pros: "Plenty of leg room Seats have power to plug in phone and computers to charge New Plane (Boeing 737-800) Food was good. All staff at the gate and on plane was very friendly and helpful. Would definitely use Copa to travel again. On time departure and landing"
Cons: "Could use a little more entertainment selections. Staff at security check before you get to the gate were not really helpful and did not seem interested in helping out at all."
Pros: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Cons: "I don’t think I did not like anything to be honest."
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Pros: "Convenient times."
Cons: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "Flight left promptly on time. Crew was attentive and pleasant. Its great to be fed on the flight and not have to pay for luggage. Food was very tasty!!!"
Pros: "The food and the first class seating"
Cons: "My luggage was lost"
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Cons: ". When we arrived in Panama we were forced to do security again at our gate which meant we had to throw away the 4 dollar bottle of water we had just purchased only to be stuck in an area with no bathrooms until our flight."
Pros: "I liked everything. Excellent service, friendly crew, very good food, well informed, been travelled with Copa Airlines for a few years now n will continue with them on the future. Great job guys. Thanks"
Pros: "I had a seat in the exit row with plenty of legroom flight attendants were pleasant"
Cons: "mediocre food very crowded luggage took a long time to arrive"
Pros: "New entertainment system has a lot of variety; music, movies and games. Food was much better than first flight."
Cons: "seats as usual"
Pros: "The crew was attentive Ontime"
Cons: "Limited movie choices Limited legroom (like many airlines in cattle class) No chess in games"
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "Me gustó todo, el menú para vegetarianos y demás la amabilidad de todos, el vuelo puntual y bastante tranquilo"
Cons: "Todo estuvo súper bien"
Pros: "Tv's and that there were 2 open seats next to me."
Cons: "Food is atrocious."
Pros: "To do bien To do muy. Muy Bueno"
Cons: "To do"
Pros: "Flight was canceled by airlines Ruined our whole vacation to Panama Was offered a flight the following week After our vacation Did not offer a refund"
Cons: "Non cooperative Did not allow a refund after they canceled flight"
Pros: "Comfortable seats. Boarding on time Good attention by crew. They were very kind. Movies were so good"
Cons: "I did'nt like the dinner. The taste of chicken wasn't good.. Also, the potatoes and beans were raw. El red wine was vinegary"
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Cons: "Lack of food"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "good food"
Cons: "they didn't turn the lights when i wanted to sleep on an overnight"
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "Overal a good experience"
Cons: "There's no vegetarian options"
Pros: "Nice and smooth Took off late but got there on time Pilot was pushing baby YEAH!!"
Cons: "If you fall asleep you will miss your meal and go hungry."
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Pros: "this veggie meal had dairy, which makes a big (postive) difference for me the entertainment worked much better. although if it had been working on my first flight, it would not have been enough variety in options for movies"
Cons: "seats were too close together not enough water available"
Cons: "The departure was delayed, but we arrived at the time that was scheduled in New Yotk."
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Pros: "I did allmy endeavors, very good service."
Pros: "I upgraded to business class and it was worth it! Very comfortable! The chair reclines, you have your own personal tv, the flight attendant is very attentive to all your needs, plenty of space, priority boarding."
Cons: "No complaints."
Pros: "The food was good"
Cons: "Everything was good, food, service, the crew, no complain at all."
Pros: "Food wasnt bad movie selection wasnt bad either Flight was pretty smooth"
Cons: "Ran out of chicken too quickly"
Cons: "exaggerated restrictions due to covid."
Pros: "The crew was great"
Cons: "They should be on time but we left 30 minutes later."
Pros: "Free flight change."
Cons: "Meal selection was average."
Cons: "The flight was delayed 7 hours"
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Pros: "individual set of headphones and screens for entertainment"
Cons: "drinks service"
Pros: "Flights were on time"
Cons: "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"
Cons: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Pros: "The crew was very friendly and attentive."
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Pros: "the crew was realy great and everything was very good."
Pros: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Cons: "Better communication about route change and code sharing to fix it."
Pros: "The seat was very comfortable and the service friendly."
Cons: "The flight was four hours late! Inefficient boarding process, no information given about delay."
Pros: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Cons: "It's a short flight, only water offered on board."
Pros: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Cons: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "They're very professional I would recommend to everyone"
Cons: "Free soft drinks it was $10 brasilian money"
Pros: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Pros: "Nothing in particular"
Cons: "Organization, information and communication"
Cons: "Too tight, no entertaintment"
Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "everything was good"
Pros: "Smooth flight good staff"
Cons: "Very cramped seating"
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Pros: "The comfort of the new Sears at economy-a class"
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "I needed to check a bag at the gate, and the staff were very friendly and patient when I asked them about it. They are all very fluent in both English and Spanish!"
Cons: "Lots of waiting for the plane to board, lots of time without staff at the counter so people sort of piled up with questions."
Cons: "Food too sweet (waffles and yogurt ) diaper changer is too small and tight like for new borns only"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "Airline misallocated multiple seats to multiple passengers causing great confusion and delay"
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "Flight crew friendly , on time, clean, comfortable seats"
Pros: "Enjoyed everything about the flight- aircraft, service, food etc"
Pros: "Check-in was quick and easy. Nice aircraft. Crew was super."
Pros: "Everything was excellent."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "Ok food."
Cons: "I cant even fit my actual problem in his box but point it ill never travel with them ever again. Noone was able to help me when i needed to change my tickets noone knew what they were talking about and everyone you talk to gives you false/different information."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "Staff and comfort and"
Cons: "Cosco airport sucks"
Cons: "Flight attendants not wiling to help!"
Pros: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Cons: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"