Daily cleaning, installation of cabin HEPA filters on flights from Rio de Janeiro Santos Dumont
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 30m
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
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B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,106 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 3 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Friendly crew and delicious snacks. Comfortable chairs."
Cons: "Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels."
Cons: "Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back."
Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Pros: "Very clean airplane and excellent crew"
Cons: "The food"
Pros: "Seat not confortable vry tide"
Pros: "Azul is always amazing in terms of service!"
Cons: "The price!"
Pros: "Flight left on time."
Pros: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Cons: "Definitely the food. Pretty tasteless and unappealing"
Pros: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Cons: "Not enough closed captioning in the onboard entertainment system."
Pros: "The crew was excellent, and the entertainment was good."
Cons: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Cons: "didnt reach connection"
Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Cons: "Very disappointed that there were only junk food options on the snacks served. Same goes for the drinks. And no option to buy anything healthy either. Arrived hungry at 1:20am!"
Pros: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."
Pros: "Loved all the support and attention from the crew"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Cons: "SAME AS ABOVE"
Pros: "The crew was very nice and polite. The flight was on time. TV on board was a great entertainment. Everything went smooth."
Cons: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Pros: "Nothing at all"
Cons: "The flight was canceled without inform. We had to take a 5:30 bis trip to Teresina in order to go to VCP and then to BSB. Bizarre.."
Pros: "Very smooth. I slept like a baby, haha"
Cons: "Nothing bad."
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Pros: "Everything was excellent"
Pros: "Crew was very friendly."
Cons: "Organization for embarking was a little messy."
Pros: "Awesome customer service and flights were on time!"
Cons: "Nothing to critic."
Pros: "Crew was very helpful"
Cons: "Air conditioning in my seat was broken and my blood pressure went down"
Pros: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Cons: "United baggage app does not work Personnel did not know baggage rules at Chck in."
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Pros: "Azui's customer service is simply the BEST. That's the most awesome airline EVER."
Cons: "All was just PERFECT."
Pros: "Seats are fairly comfortable compared to the international flight."
Cons: "No complaints."
Cons: "Food options could be a bit healthier"
Pros: "Friendly, and kind service starting from registration and up to desimbarkation."
Cons: "Announcement should be given on English as well!"
Pros: "Comfortable flight!"
Pros: "Crew was very nice and helpful. Good selection of movies."
Pros: "The boarding was fast and organized."
Cons: "They set me far from my son"
Pros: "I spoke w someone who adjust my seat to be with my son"
Cons: "No communication between the boarding people and the crew about the changing with our seats creating an uncomfortable situation."
Pros: "Easy check-in process."
Cons: "Weathered interior."
Pros: "Friendly and professional staff"
Cons: "Flight delayed by 90 minutes"
Pros: "The crew were very outgoing and helpful."
Cons: "The seats are very small and almost impossible to sleep overnight."
Pros: "Everything was just right"
Pros: "Crew was very friendly, entertainment was excellent, boarding was fast and smooth"
Cons: "Flight was delayed almost two hours"
Cons: "They cancelled our flight"
Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."
Pros: "Cordialidade da tripulação. Sistema de entretenimento. Nova sala VIP da Azul em Viracopos."
Cons: "Lentidão no controle de passaporte. (mas isso não é responsabilidade da Azul)"
Pros: "Loved the free food and entertainment"
Cons: "Didn't like the amount of leg room, but its an airplane so..."
Cons: "The flight was delayed at the last minute"
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Pros: "the crew was good!"
Cons: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Cons: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Pros: "Easy check in, and kindly personnal"
Cons: "Maybe consider some upgrades when its possible"
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Cons: "suitcase came in torn, cut and did not want to compesate"
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "The early check in"
Cons: "Snack . Don’t have 0 snack in the plane"
Cons: "It was good"
Pros: "The crew wonderful"
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Cons: "Flying on schedule"
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "One bathroom was out of order, and movie system did not work"
Cons: "No retrasos"
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Pros: "easy enough..."
Cons: "It actually was all good"
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "Landing was perfect!"
Cons: "no customer serve no help"
Pros: "Great service!"
Cons: "The food"
Pros: "Punctuality. attention of stewardesses"
Pros: "Everything was excellent."
Cons: "The space"
Pros: "The crew was professional and friendly."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Cons: "It was delay. 2 hours."
Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Pros: "Excellent service. First time in LATAM but really impress with service. Food and beverages option and entertainment options too. Excelent planes"
Cons: "nothing was wrong."
Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."
Pros: "Good crew, good service and nice food. Great selection of movies"
Cons: "worst service ever"
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Pros: "The crew was very polite"
Cons: "The food didn´t had flavour, tasted like nothing"
Cons: "no breakfast"
Pros: "Atencion del equipo"
Cons: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"
Pros: "The flight was good. The food was good. They gave complimentary wine and whisky. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
Pros: "friendly flight attendants topped off wine glasses a few times in flight! meals were actually pretty tasty"
Cons: "seats are a bit tight on the 777 but what airline isn't these days"
Pros: "The flight was about 85% empty! Loved the whole row to myself. Staff was extra friendly probably because it was the last flight and everyone was comin back home. Arrived early, and smooth landing."
Cons: "No complaints here."
Cons: "Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to. At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help. I will try very hard NOT to fly with LAN again."
Cons: "I have not got one piece of luggage yet. I am in Cali Colombia. Have not received any any notification!!!!!!"
Pros: "Again great staff"
Cons: "My headset did not work so I could not watch any movies during the 6 hour flight"
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Cons: "Very slow boarding. No overhead space."
Pros: "friendly staff"
Cons: "It was fine with me."
Cons: "Old plan with old seats and no individual screens. Very disappointing for a major airline! I wish I know it before buying my ticket."
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Cons: "No entertainment options."
Pros: "We got great service and the food was not bad. Additionally, we got lots of free wine!"
Cons: "We were not able to check in online or pick our seats until we actually got to the airport."
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Overall was Great."
Cons: "Didnt like the food or the movie selections"
Cons: "No personal entertainment devices on 737-800."
Cons: "No wheelchair provided which was requested for. Touch screen not resetted"
Cons: "I was very cramped in my seat."
Pros: "That I arrived at my destination"
Pros: "Although the ticket was expensive but the server was very great, both British Airways and America Airlines were amazing. one of the best services i have ever enjoyed in my life."
Cons: "The airline cost for travelling to UK should be a little bit modest, I believe the services was amazing I think the pricing was very hight. Thank you and I hope you can work very well on getting the best deal for your customers like me always. Regards Ben"
Pros: "The service was super"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "Overbooked Long lines Lost bag for my son Rude agents Absude EU 33 charge to book a seat. Bad website. Not a decent customer service. End this airline"
Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."
Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "no fresh food"
Pros: "Comfortable seats, attentive staff, good entertainment offerings"
Cons: "AA got rid of the video screens on the back of seats."
Cons: "They are too narrow but most importantly they top part goes forward to much. on other airline planes I can sleep fine but not on this one. Terrible seats."
Pros: "It got there on time!"
Cons: "I would never fly with them again, the staff were rude and you must pay for everything, at least let people us the WiFi"
Cons: "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
Pros: "2:30 h late!"
Pros: "todo muy bien"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Cons: "it was really bumpy"
Cons: "There were no screens by each place!!"
Pros: "Everything in business class!"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Business class is very good"
Pros: "Great entertainment system."
Cons: "Over an hour late."
Pros: "The food was excellent"
Cons: "Did not get to sit with family"
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Cons: "I’ll fly United anytime"
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "More leg room in economy"
Cons: "Delayed by an hour and spent most of it taxiing."
Cons: "Bigger seats and warmer cabin"
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "Very fast and efficient"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Pros: "See above"
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Cons: "UNITED employees are very rude"
Pros: "Staff on board was great"
Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Cons: "Paid for internet and stopped working for a long time"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Pros: "Everything !"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Plane was clean. Attendants were very hospitable."
Pros: "I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately."
Pros: "Business class"
Cons: "The crew hazed me for gambling mid flight. The exit attendant was rude."
Pros: "Crew was nice"
Cons: "No entertainment !"
Cons: "all the attention"
Cons: "The flight was cancelled. Couldn't reschedule a flight earlier than 4 days out. Had to fly standby."
Cons: "Delay on flight departure Bagage lost - three suitcases with all my clothes for the travel. The company does not provide any status on the provided telecoms/email."
Airlines flying from Rio de Janeiro Santos Dumont have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rio de Janeiro Santos Dumont
Masks required on board, masks provided on flights from Rio de Janeiro Santos Dumont
Social distancing seating
Middle seats unavailable to book on flights from Rio de Janeiro Santos Dumont
Testing for antibodies, testing for symptoms for flights from Rio de Janeiro Santos Dumont
Waiving of change fees. Search flexible flights from Rio de Janeiro Santos Dumont