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ROC - BSL

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Round-trip
Economy
Rochester (ROC)
Basel EuroAirport Swiss
Fri 4/23
Fri 4/30
Any month
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Top airline flying Rochester Greater Rochester Intl to Basel EuroAirport Swiss

Scores according to KAYAK customer reviews

7.0
United Airlines
Overall score based on 68,017 reviews
7.4
Boarding
6.9
Comfort
7.7
Crew
6.5
Entertainment
6.5
Food
Airline reviews

Cons: "It could have been better if my luggage didn’t go missing"

Cons: "Kept getting delayed which I understand wasn’t their fault just frustrating."

Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."

Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."

Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"

Pros: "United crew were incredibly kind and accommodating. We had 2 lap babies and a 3 year old. They took our carry-on suitcases and checked them through to our destination without charge -- freeing up valuable hands in the process. They also arranged seats to make sure there were enough air masks for us and our 2 lap children. Our 3 year old had his own seat. In doing so, they moved me and 2 others so that my wife and I were in adjacent rows and there was an empty seat next to each of us (where our babies ended up sleeping). They were very kind and helped us in every way. Overall this was the best experience I've ever had on a flight, period."

Pros: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."

Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"

Pros: "Great experience from A-Z!!"
Cons: "None"

Cons: "Flight over 5 hours late."

Pros: "That goodness it was a short flight. Seats are small."

Cons: "I was supposed to land in denver by 930 and did not end up getting in until 140. We sat on the tarmac at ohare for 20 minutes because they did not plan the gates well then there was a plane blocking our gate customer service lines were absurd. The flight attendant to o hare was very unprofessional"

Pros: "Nice seats, very helpful staff at ticketing and nice crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location."

Pros: "Staff are so nice"

Cons: "My TSA pre number wasn't included in my ticket and I was delayed for over an hour"

Pros: "Flight was on time even with unexpected.repairs we still arrives at our destination on time. Crew members were polite and efficient."
Cons: "Economy seats are so close and uncomfortable."

Pros: "Fast boarding, polite crew, generally an easy process."
Cons: "Cramped and old plane, inefficient deboarding, mediocre coffee."

Pros: "Nothing"
Cons: "Missed connection flight to Honolulu because of sand storm, customer service was horrible. Next available flight 14 hours later the following morning"

Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"

Pros: "Nothing"
Cons: "I paid $50 extra for a flight to leave at 5 instead of 8 and they ended up so late that the cheaper flight left before we did. Overbooked and packed to the point of immobility."

Cons: "internet & movies intermittently worked"

Pros: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Cons: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"

Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"

Pros: "Professionalisam, friendliness and smiles of United stewards."
Cons: "We weren't accommodated when asked to be seated next to each other."

Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."

Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."

Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"

Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."

Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."

Pros: "The service was good and overall flight was also smooth"

Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"

Pros: "Arriving early in LA"
Cons: "No head phones. toilet sink blocked paper bin not emptied check in at Rochester was a horror show. In end supervisor had to help. He said United wasn't connected to Air NZ star alliance. Also wanted to charge $35 for extra bags when we were flying business class from LA to Auckland. We are both currently Gold elite with Air NZ Cant use money to buy glass of wine or buy food. On way from LA to Rochester , 2 stages nite lights didnt work so couldn't read as window passenger pulled the blind down, it was night time."

Pros: "Delays, rudeness, doesn't have its act together. Must be United Airlines"

Pros: "The staff was wonderful, the flight was smooth, and everything was a relaxed atmosphere."

Pros: "First time I used this airline and will start to use it more often. Very pleased with all services."

Pros: "Just a touch more legroom than other airlines"
Cons: "There was an aroma of vomit near my seat. Crying babies (not United's fault), and it's a poor choice to require passengers to pay for on demand tv. A couple airlines provide it a gratis. Wasn't the best experience."

Pros: ",,,GOOD FLIGTH! THANK YOUUUU ALL*"

Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"

Pros: "Pre-check in, printed my boarding pass before i got to the airport"
Cons: "Early morning flight...i could have done with a cup of joe."

Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"

Pros: "No delay, nice staff"
Cons: "Seat next to bathroom"

Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"

Pros: "The flight attendant was superb. He made me laugh, and helped me relax because the plain stopped and they said we had to wait 20 minutes for take off and I had a connection plane with 45 minutes to get to the other plane:("
Cons: "The seat felt hard, not cushioned enough, especially the back area"

Pros: "The seats"
Cons: "The plane the service and overall United as an airline"

Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."

Cons: "The plane was delayed quite some time and we sat on the Tarmac for about 40 minutes too long."

Cons: "Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed."

Pros: "Zero -- I will certainly never fly United again!"
Cons: "Having to wait 30 hours to get home. Having extremely rude or no service. Not receiving compensation for the trouble and inconvenience this airline caused."

Pros: "Excellent and competent crew, smooth take off and landing"
Cons: "Flight was over an hour late, airline did not give us any information until half an hour after we were supposed to have departed"

Read more about United Airlines
COVID-19 information

Safety measures for airlines flying from Rochester to Basel

Airlines flying from Rochester to Basel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Basel

Mandatory masks

Masks required on board, masks provided on flights from Rochester to Basel

Social distancing seating

Middle seats unavailable to book on flights from Rochester to Basel

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Rochester to Basel

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