Daily cleaning, installation of cabin HEPA filters on flights from Rochester to South Dakota
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 23m
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Scores according to KAYAK customer reviews
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Pros: "Everything was perfect!"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Cons: "Offered meals for purchase."
Pros: "My seat didn't recline"
Pros: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Cons: "Most everything it sucked, okay?"
Pros: "I called to change seats for my citraveele and it was not adjusted"
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "Great service!"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "Beverage and snack service"
Cons: "Seats too narrow"
Cons: "Small seater aircraft was cramped"
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Pros: "I liked the cabin interior and the inflight entertainment system."
Cons: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "The plane was clean and well staffed. The crew was nice and helpful if I needed anything. The snacks and drinks are decent and what you would expect: small bags of pretzels or cookies and your choice of Coke product or coffee. Using the mobile Delta app made boarding and finding my gate a breeze."
Cons: "The seats were hard, and it was hard to fall asleep."
Cons: "Delay on return flight"
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "attendant and gate crew were very pleasant. Once the paperwork mess was corrected we did not have to wait in line to take off"
Cons: "Sat on the plane at the gate for close to an hour. Very warm It was quite a while before they told us that paperwork had been done wrong. More waiting. Plane was late by 30 minutes arriving"
Cons: "Seats don't have wings to rest your head on. The distance to the seat in front of me was of course way too small making it nearly impossible to use my computer."
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "Multiple bathroom facilities throughout flight very dirty, unclean, unsanitary. Bathroom deemed at back of plane was deemed “out of order” off limits because it was being used by AA staff. No issues with this but operable bathrooms should have been cleaned. Very nasty!"
Cons: "Everything was good"
Pros: "Quick boarding."
Cons: "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."
Cons: "Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines."
Pros: "The crew was nice and s"
Cons: "The flight was delayed three times and being stuck in this outdated airplane for almost an almost 4 hour delay was not great. The seats are completely uncomfortable"
Cons: "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "good luggage space overhead - accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger."
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Cons: "Very close quarters, food was what you might expect - just ok, media /entertainment console not working and then we had the crying baby. Suggest priority boarding, go for additional leg room, bring your own media entertainment and purchase good noise cancelation headphones."
Pros: "Seats comfortable. Plane clean."
Cons: "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
Pros: "Everything was excellent"
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Pros: "Fast Flights were a major plus!"
Cons: "Crew could’ve been more enthusiastic"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The exit row seat was clutch!! I couldn’t imagine sitting anywhere else!!"
Cons: "The boarding process was chaotic. Not very much room at the gate and very disorganized."
Pros: "No delays"
Pros: "Good flight good crew"
Cons: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Pros: "American Airlines Premium Economy was very nice! Great service, lovely plane and overall an experience that I would be happy to have again!"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "Informed in cell phone about flight delays."
Cons: "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "Had the fortune to sit with a passenger that had a service dog"
Cons: "Takeoff was delayed Two hours and 17 minutes with NO explanation."
Pros: "Super nice plane. High tech . Comfortable. Good food"
Pros: "would never have made my connection"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "seats and space were good"
Cons: "2 hour delay and freezing cold inside the plane"
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Pros: "Lo siento. No habla ingles. Me muy guapo."
Cons: "No entertainmento."
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "They were not honest with the information given by stewardesses"
Pros: "love it!"
Cons: "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"
Cons: "This leg of my flight was closed out on me!"
Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok."
Cons: "The crew was the worst part in this flight and on any flight i have Ever been to, never had that rude crew on a flight"
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "The flight are crew were amazing though! Food was surprisingly good as well."
Cons: "The entertainment was kind of bad compared to other international flights I went on. You weren't really able to watch what you wanted and it wasn't the best experience."
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Pros: "The service was ok"
Cons: "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Cons: "The flight from ROCHESTER to Philadelphia was noisy and sounded like it was going to fall apart... No drinks..: worst flight I've had Flight from Philadelphia to Charlotte NC was outstanding"
Pros: "Prices and service"
Cons: "Everything its perfect service"
Cons: "They should have stopped the connecting flight when we got delayed."
Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."
Pros: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Food was pretty tasty."
Cons: "Flight was delayed, seats are just too close for a 10 hour flight."
Pros: "Great experience from A-Z!!"
Cons: "Flight over 5 hours late."
Pros: "That goodness it was a short flight. Seats are small."
Cons: "I was supposed to land in denver by 930 and did not end up getting in until 140. We sat on the tarmac at ohare for 20 minutes because they did not plan the gates well then there was a plane blocking our gate customer service lines were absurd. The flight attendant to o hare was very unprofessional"
Cons: "Ride was bumpy"
Cons: "My TSA pre number wasn't included in my ticket and I was delayed for over an hour"
Pros: "Not much"
Cons: "Travelled with my wife and they didn't put us together - the counter response was to ask a customer to swap seats (which she did not)! Just a poor experience, as you would now expect with Unites."
Pros: "On time Nice crew"
Cons: "Pure sugar snack"
Pros: "Fast boarding, polite crew, generally an easy process."
Cons: "Cramped and old plane, inefficient deboarding, mediocre coffee."
Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"
Pros: "Kind staff."
Cons: "Seats were so uncomfortable. Unbelievable for an overseas flight. Hard plastic commuter plane seats meant for short flights."
Cons: "The flight was delayed by an hour"
Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."
Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"
Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."
Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "Arriving early in LA"
Cons: "No head phones. toilet sink blocked paper bin not emptied check in at Rochester was a horror show. In end supervisor had to help. He said United wasn't connected to Air NZ star alliance. Also wanted to charge $35 for extra bags when we were flying business class from LA to Auckland. We are both currently Gold elite with Air NZ Cant use money to buy glass of wine or buy food. On way from LA to Rochester , 2 stages nite lights didnt work so couldn't read as window passenger pulled the blind down, it was night time."
Pros: ",,,GOOD FLIGTH! THANK YOUUUU ALL*"
Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"
Pros: "Pre-check in, printed my boarding pass before i got to the airport"
Cons: "Early morning flight...i could have done with a cup of joe."
Pros: "Same as above"
Cons: "Same as above"
Pros: "All the new amenities on united airlines are great the new seats are much more comfortable and have better leg room"
Cons: "No security for the wifi, I work In Silicon Valley and the soft security could be an issue but then again all the airlines lack passwords."
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Pros: "No delay, nice staff"
Cons: "Seat next to bathroom"
Pros: "Great flight attendant"
Cons: "Touch screen broken on TV. I couldn't watch the films I wanted to watch."
Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"
Pros: "The flight attendant was superb. He made me laugh, and helped me relax because the plain stopped and they said we had to wait 20 minutes for take off and I had a connection plane with 45 minutes to get to the other plane:("
Cons: "The seat felt hard, not cushioned enough, especially the back area"
Cons: "Man in front of me smelled so every time he moved the odor came back to me and since I was stuck in the last row it had no where else to go!"
Pros: "The seats"
Cons: "The plane the service and overall United as an airline"
Pros: "My stuartist was wonderful."
Cons: "Our flight from Chicago was delayed but we still made it to our gate on time. However, United assumed we wouldn't and allowed the aircraft to leave early. It forced us to stay here until morning. Extremely pissed off."
Cons: "The plane was delayed quite some time and we sat on the Tarmac for about 40 minutes too long."
Cons: "Flights always delayed delta sucks in Denver"
Pros: "Zero -- I will certainly never fly United again!"
Cons: "Having to wait 30 hours to get home. Having extremely rude or no service. Not receiving compensation for the trouble and inconvenience this airline caused."
Cons: "They purchased us for carrier on ridiculous"
Pros: "The boarding process. Why doesn’t every airline do this? No one was without overhead space."
Cons: "The seats are made of sheet metal wrapped in “leather”. There is nothing slightly comfortable about it. Not to mention the lack of space. But if it’s a short flight, it should be tolerable. You should also offer free snacks. Your prices, after all is said and done, are the same as other airlines that offer snacks. Finally, there was no TV, so no entertainment."
Cons: "I understand that airlines have things happen and cannot always be on time. I fly enough to expect the occasional delay but in the last week I have had 8 flights with frontier airlines and 7/8 have been delayed by at least an hour. I would be a little more forgiving about the delays if the airline would be better about communicating the delays. The only way I found out about them was by checking the flight boards."
Pros: "Smooth take off and landing and very nice flight attendants"
Pros: "Left a little late, but they made the time up."
Pros: "Nothing e"
Pros: "Larger seats, friendly flight attendants, casual atmosphere, less chaos than larger airlines. Will recommend and will definitely fly Frontier again."
Cons: "Extra charges for just about everything."
Cons: "Checked bag got lost in Denver, was promised delivery 24 hours later... Never happened. Bag had all the stuff for a wedding in it. Bag never got delivered, ended up in Louisville and the bag clerk there was awful and couldnt tell me when it would be delivered."
Pros: "On time"
Pros: "I called Customer Service as I needed to request a wheelchair to and from gate. The Customer Service Agent was pleasant and accommodating. I while I do not like paying for my luggage to accompany on the flight, I might try you again."
Cons: "It was delayed for about 9hrs... I was supposed to catch up with my friend, but I could not make it.. Although Frontier staff offered me vouchers for food ($15) and the future flight ($200), still it was really disappointing."
Cons: "You have to pay for a carry on and you can only use a card for drinks and food not everyone has a credit card very disappointed you charge for everything on top of no entertainment to keep people occupied I will never fly frontier in the future"
Pros: "The crew was great, the flight itself was nice. The pilot landed the plane beautifully and we made up lost time somewhere along the route. There were lots of people working to get our bag checked quickly and the young lady who helped us was very friendly. She gave us directions to our gate before we could even ask. I will definitely fly Frontier again."
Cons: "Our flight was delayed and we didn't get much information as to why or how long for quite a while."
Pros: "The whole experience, most of the complaints I see on here don't really make sense to me. When I travel I travel light far less hassle. Most of the time when I fly the problem is with T.S.A. theft."
Pros: "Tried to pull up my return flight and it wouldn't let me check in . Had to stand in line at airport .dont like the fact your seats don't decline anymore ."
Pros: "on time bording"
Cons: "very poor crew i aske for a glas of water dinide say we haww 40 minites for lending."
Pros: "Low fare."
Cons: "No reclining seats, tight seat spacing, pay for everything including water! slow baggage claim. Excessive bag fee!"
Cons: "This was the worst flight I have had yet to date. We kept dropping throughout the flight and it was so bad that I became nauseous and almost threw up"
Cons: "Both flights were delayed. Crew attendees were nonexistent. Nickel and dime charges for everything. Would never fly with them again."
Cons: "There was a lot of turbulence at the beginning of the flight. I would have liked it if the pilot let us know about the bumpy ride."
Pros: "On schedule, friendly staff and clean airplane. Good price on round trip ticket. Overall, it was a good experience. There was no entertainment available on this 4 hour flight, so could not evaluate it."
Cons: "Seats are ok for average sized person, but tight if you are large. The guy seated next to me was large and his knees were almost touching the seat in front of him. Make sure you pay for your luggage ahead of time, online, because it is cheaper."
Pros: "Loved the direct flight and overall everything was great!"
Cons: "I've never been so uncomfortable in an airplane seat before. Unless there was something I didn't see, no one's seat reclined. For me, that meant I was not able to sleep -- no position was comfy even though I had a neck pillow. Normally I dont need to sleep on a plane but the late flights meant I was sure tired. If I choose this airline and flight times again, I'd have to invest in one of those sleep-with-your-head-forward pillows."
Pros: "Nothing the seats were horribly uncomfortable. The seats don't recline and you get billed for every little thing. I won't be flying Frontier again."
Pros: "Price. Flying out of o'hare"
Cons: "Seats lack padding and recline. On a 4 hr late night flight this is not welcome surprise. Paying for a carry on - i get it but it still feels tacky"
Pros: "The crew were nice! Boarding was alright!"
Cons: "Frontier was one of the worst experiences I had! I only got it bcs it was non stop! I don't think I would ever do this again. Very uncomfortable and tight! I couldn't breath"
Cons: "I did not like the fact that I had to pay $45 for a small bag I carried on and placed in an overhead compartment. I handled my own luggage and had to pay for it! Why did Frontier NOT clearly state the cost of a carry-on? I can only assume that they're being deceptive and forcing people to pay when they haven't got a choice; their ticket has already been purchased. This type of customer service is despicable. Travelers should not have to search the internet and read the extra fine print to find the REAL cost of travel. Shame on you Frontier. You've lost my business."
Pros: "Delayed 2 times now. And still waiting!! "Still Waiting" should be frontiers new slogan. Denvers worst flights are on Frontier"
Cons: "Frontier all together"
Cons: "Canceled flight and no flights till Friday [4 days away]. Frontier incompetence."
Cons: "Waited 20 mins to get off the plane after landing and another 20 mins for luggage to even start the carousel. Will never fly Frontier again!"
Cons: "The poor woman working at the gate was the only employee there. Because of that I waited in line at the counter for 45 mins and none of us in line were ever helped. She had to do everything -she deserves a raise! But my experience was horrible"
Cons: "I will never book a flight with Frontier again!!! They cancelled my flight on Friday & made no effect to help me get on another airline!!"
Pros: "Great crew. Kind when I was thrown up on."
Cons: "I was thrown up on. Maybe make sure there a barf bags at every seat before every flight."
Cons: "Crowded uncomfortable"
Pros: "The lady flight attendant that sat near us was the only nice thing about our flight."
Cons: "Everything else."
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Cons: "Lots of noisy children"
Pros: "On time boarding. Happy crew with a sense of humor. On time landing."
Cons: "All snacks and drinks (water) were charged at a ridiculous amount."
Pros: "I like electronic tickets and how quick and smooth the boarding process is."
Cons: "I know frontier is known for its cheapness but it is crazy that you have to pay for a carry on. There's no food, or even water offered without paying. Will never book with them again."
Cons: "90 minutes late plus 45 minutes waiting on baggage. Worst. Airline. Ever."
Pros: "Nothing would I commit that I liked."
Cons: "Th boarding was 11/2 hour late then we had to circle the SF airport for another 45 min. because the air show was practicing for Sat. show. A lot of delays and the crew were not very pleasant. They didn't do anything wrong all though they were more interested in talking to each other then the passengers and just did not talk to passengers as nice as I expect."
Pros: "The crew was very nice and cool. The other passengers were great."
Cons: "Our flight was delayed for almost an hour because someone on the crew did not come in for work"
Pros: "The gate staff."
Cons: "First, plane maintenance. We pulled away from the gate & loud noises including grinding metal started coming from the left wing. We were towed back to the gate and deplaned, process took an hour. They determined a part was needed and solution was to have it driven by car from an airport 3+ hours away. Little info was shared from mechanical to gate agents. After several hours they gave us certificates for $10 off food and non alcoholic drinks...after we'd already eaten. Then they announced everyone would receive $100 vouchers by email for a future flight once the plane took off. 3 hours after our scheduled depart time, I see the plane crew walking away with their luggage...never a good sign. That's when we knew this was going to be a loonnnggg delay. We decided to see if we could get on same flight the next day. Gate agent was great and made it happen...but we could not get our checked luggage. Fine, we left and went home. Turned out to be a good decision, flight finally left 9 hours late! Next day we go to airport early, use our $10 certs. from previous day and fly as scheduled...until we arrive in Cleveland and there is no gate ready for us. We sat for an hour waiting for a gate. Then we get off the plane and no $100 certificates in email and are told its because we changed flights! Are they kidding? Airline travel has become like the bus lines of the air but this airline is just awful! Tray tables the size of a phone, extra charges for seats, luggage and drinks, obviously inferior maintenance, poor communication and lousy customer service. Avoid Frontier if possible."
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Love boarding in zones from back to front!"
Cons: "I was unaware that I had to pay for luggage."
Pros: "How Frontier used to be"
Cons: "- Bag fees ( every other airline allows 1 carry on and 1 personal item at no extra fee) - Terrible customer service... My app said I checked in successfully online the night before my flight which was not the case when I arrived at the airport kiosk in San Diego. I was 1.5 hours early for my boarding time and ended up missing my flight due to no representatives at the counter and a 90 minute phone call with Frontier customer service. I am a frequent traveler and use Frontier for 90% of my flights. I will soon start flying with other airliners and build points with them as I am fed up with the lack of organization and care that Frontier has for its customers. I should be compensated for all the troubles I have been through with Frontier over the past few years!!"
Pros: "The friendly flight attendants, the flight was smooth, the landing and deboarding was a breeze... it has been sometime since I've flown, and thanks to frontiers cheap flight cost along side the great service received I will be booking again!!"
Cons: "Wasn't anything I can think of, one thing though would be I wish they had one free carry on allowance. Other then that I have nothing negative to say."
Cons: "Same same"
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Airlines flying from Rochester to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rochester to South Dakota
Masks required on board, masks provided on flights from Rochester to South Dakota
Social distancing seating
Middle seats unavailable to book on flights from Rochester to South Dakota
Testing for antibodies, testing for symptoms for flights from Rochester to South Dakota
Waiving of change fees. Search flexible flights from Rochester to South Dakota