Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Vienna
Austria has opened its borders to travelers arriving from the Schengen Area, or from Andorra, Monaco, San Marino, and the Vatican. However, travel from outside of the EEA remains restricted for travelers who are not nationals of an EU/Schengen/ country, and flights remain suspended from certain areas.
Austria has restricted all flights from Brazil, the UK and South Africa until March 7.
Austrian nationals, permanent residents, D-visa holders, and EEA nationals and their immediate family members may still enter Austria. Diplomats, humanitarian aid workers, people traveling on business, healthcare professionals, and members of emergency/rescue/ambulance crews may also enter the country, and travelers with an immediate connecting flight may transit through the country.
Travelers must present a completed Pre-Travel-Clearance upon arrival.
Travelers who arrive from or have been in the past 10 days in a country other than Australia, Finland, Greece, Iceland, New Zealand, Norway, South Korea, Singapore or Vatican City must have a medical certificate with a negative COVID-19 PCR test result issued within 72 hours prior to arrival or take a test within 24 hours after arrival.
Travelers are subject to a mandatory 10-day quarantine, but can take a PCR or antigen test, at their own expense, after 5 days after arrival to shorten the quarantine period. If the result is negative, they will no longer need to stay in quarantine.
Travelers transiting through Austria without medical certificate are permitted if they can show proof that they are just transiting.
There are currently 16,793 active cases of COVID-19 diagnosed in AT and 10,382 deaths as of May 10 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 10m.
In the past 3 days, the cheapest one-way tickets were found on KLM ($580) and Lufthansa ($622), and the lowest round-trip tickets have been found on Multiple Airlines ($1,017) and United Airlines ($1,078).
When flying out of Rochester you will be using Rochester Greater Rochester Intl, often referred to as Rochester Airport. You will be landing at Vienna Intl, also known as Vienna Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Rochester to Vienna.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Vienna from Rochester is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Vienna with an airline and back to Rochester with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Vienna from Rochester up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Cons: "Food and rounds for drinks"
Cons: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Cons: "Crew was young and did a good job but I got the feeling they were working their way to their own vacation at the destination."
Cons: "Space is limited even for a small built person. Too crowded considering long the travel time"
Cons: "Better selection of movies"
Cons: "The airline cancelled my ticket and did not notify me. I found out only when I arrived to check my bag. Lufthansa cancelled my flight because they said I had “no showed” for my previous flight two weeks before. This was absolutely not true."
Cons: "The food was ok"
Pros: "Food and service were phenomenal, and the seats were very comfortable."
Cons: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Cons: "It was a horrible experience. I was trying to check in a few hours before my flight, and my reservation just vanished. I was on the phone with VAYAMA twice, and both times they were extremely unhelpful and one of the times just very very rude! I will not be booking with Kayak again."
Pros: "Short flight with swift and effective service"
Cons: "Two flights same food... Too bad"
Pros: "In the end I made the flight."
Cons: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Pros: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Cons: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"
Pros: "They put me on another flight"
Cons: "Flight so delayed that you had to follow them and insist before they rebook you. It was not an automatic process. I was frustrated because I couldn't make it to Frankfurt!"
Pros: "I had 20 mins to transfer from one flight to the next on a bank holiday weekend full of passengers. The staff stopped me and two other passengers to completely expedite our transfer process and I made the connecting flight."
Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Pros: "Overall great and on time !"
Cons: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "Indian meal and movie options"
Cons: "When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier."
Pros: "On time."
Pros: "Nice staff"
Cons: "A little too warm for me."
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pros: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Cons: "Almost nothing"
Pros: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Cons: "no seat tilt"
Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Pros: "On time"
Cons: "No good food"
Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("
Pros: "Staff, they served a snack on this short flight"
Cons: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."
Pros: "Smooth flight. No delay, no unpleasant surprise."
Pros: "Crew was friendly and we arrived on time, works for me!"
Pros: "Lunch was good."
Cons: "The flight was late for 2 hrs with no explanation"
Cons: "I thought lying while smiling went out of the airline business 20 years ago. Lufthansa rebooked my husband and I - telling us all would be well. That was the start of one of the worst travel days ever - running through airports; and culminating the end of an anniversary trip with my husband and I having to sit separately in center seats for 8.5 hours. Perhaps spoiled food or the lack of the pre-ordered gluten-free meals left one of us ill for the week since. Days of headaches with Lufthansa leading up to these two flights - online, on the phone and in person. We ended up on a full United flight with some of the most humorless in-flight staff ever."
Pros: "Clean and rasy"
Cons: "Long lines at security check before the gate. Our luggage was lost"
Pros: "Lunch was really good..yet,bread needs to be warm it adds desired comfort during the long flight."
Cons: "Breakfast need to include something else ,not just eggs. There should be an alternative for those who are allergic to eggs ,like me. Couple of hot wheat pancakes with Apple sause would do."
Pros: "We are extremely grateful to Lufthansa and Munich airport administration for organization of the transfer between connected flights wit a short connection time. We have had only 40 minutes transfer time between flights from Budapest and to Washington DC, and started to worry that we may not make it since the boarding was in the opposite part of the waste airport. So, it was a great relief when we saw the airport representative meeting us at the exit from Budapest plane to lead toward the Washington DC flight gate. In 30 minutes we were in our plane to continue flight to the US. Thank you so much!"
Pros: "The whole flight went in time and all was well..."
Cons: "But when we got to Barcelona we had to wait 40 mins to get off the plane and another 2 hours to get our luggage. The baggage handlers went on strike."
Pros: "Crew was good"
Cons: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Pros: "nothing at all."
Cons: "There was 1 hour layout, but the plane was late. i was leaving the plane at the boarding time for my next flight. the gates very extremely far away from each other it took me 20 minutes to get from the original gate to the next one and i was running all the time. by the time i got there i had no place to store my carry on luggage anywhere despite the fact the storage compartments very occupied by small backpack which could easily be stored underneath seats. i asked a flight attended to help me but she answered she was not on duty and left (what the hell!!!) what was she doing on the plane then. i wound up with my luggage underneath the seat, my bag in my lap squeezed and extremely uncomfortable. overall one of the worst flights i have ever had. i was lucky it was only one hour long."
Pros: "The flight was only about half full. Plenty of space, room to nap. Captain kept you advised and seemed to change altitude to avoid turbulence."
Cons: "The check-in team at Austrian Air insisted I could only take on a single carry-on, even though I'd come with two. Should be one above and one below."
Pros: "Everything is great. The airplane, staff, and their terminal at the airport."
Cons: "I can't find anything bad about me experience with Lufthansa."
Cons: "Thank you"
Pros: "Service was very good"
Cons: "Seat spacing"
Pros: "Will never purchase tickets through kayak ever again"
Cons: "Small space in middle seat"
Pros: "Rude inconsiderate staff. Terrible plane"
Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"
Pros: "None of them above I'm not happy at all"
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Cons: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Cons: "No place to put my feet. No foot room"
Cons: "Checked baggage very expensive."
Cons: "Long delay."
Pros: "no complaints"
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Cons: "Flyght was terible"
Cons: "Service was bad"
Pros: "too short to tell."
Cons: "Not applicable"
Cons: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pros: "Flt was great - service was great"
Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."
Pros: "Very well organozed"
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."
Pros: "arrived early"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Cons: "The seats were uncomfortable."
Cons: "The departing time is quite bad 4:20 in the morning"
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Pros: "Nice staff. efficient."
Pros: "Everything was great!"
Cons: "There was nothing in specific that I didn't like!"
Pros: "Would fly with them anytime."
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Cons: "I luked the atmosphire and the silence ."
Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Cons: "Our baggage did not make it to our final destination"
Cons: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Cons: "I had no notification about luggage fee in airport upon registration."
Pros: "It was a nice surprise that they don't charge for alcohol, even I didn't order any. Just the fact that they aren't greedy!!! Second is that the staff is really friendly, the seats are comfy... Many choices of tv and movies"
Cons: "Nothing!!! Everything was great!!! And specially the Vienna airport!!! Supper compy"
Cons: "Delayed boarding"
Pros: "Well worth the upgrade!"
Pros: "Exelent fly, service"
Pros: "Service was efficient and satisfactory."
Cons: "There is an extra charge to reserve a seat in advance. I lost my wallet and glasses case on board. They fell out of my carryon. They clearly had fallen under my seat and likely had slipped to rows in front of or behind that seat. I discovered their loss after going through security in Vienna. Customer service contacted the plane immediately, but we were told they were not there. Clearly little effort was spent to find them and Austrian Airline has not helped."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Cons: "Very nice crew and great food"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "All of the less than good, obvious!"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "Too hot inside the aircraft"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Crew was good"
Cons: "lost baggage"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "My suitcase didn't come with the airline."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "wasn't able to take the flight since I missed it"
Cons: "Flight was cancelled."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Great service"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "In flight food was enjoyable"
Pros: "The included snacks and the seats."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Pros: "Crew very efficient Food was reasonably good Good movie selection"
Cons: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"
Cons: "Better snacks ...maybe nuts"
Pros: "Prices and service"
Cons: "Everything its perfect service"
Pros: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Cons: "Everythings ........"
Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."
Pros: "Crew was great"
Cons: "Airbus seats comfortable but not the same on the Boeing 747"
Pros: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "The stewardess was super nice! On time and no problems."
Cons: "Bad gate idea to have so many flights going off at once. Very confusing when the intercom would get cut off because another plane would start boarding."
Pros: "Non stop. Easy boarding and de-planing. Good food"
Cons: "I am claustrophobic and the only opportunity I had to select a seat was when I checked in 24 hrs before the flight. The only aisle seat left was in the back row of the plane. Between the person in front of me fully reclining their seat and my inability to fully recline my own seat (airplane design) and with pepole standing in the aisles waiting for the toilets - I was very uncomfortable for most of the flight. United also had problems with their entertainment system so for an 8 hour long flight, there was much room for improvement."
Pros: "Great experience from A-Z!!"
Cons: "Flight over 5 hours late."
Pros: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Cons: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
Pros: "That goodness it was a short flight. Seats are small."
Cons: "I was supposed to land in denver by 930 and did not end up getting in until 140. We sat on the tarmac at ohare for 20 minutes because they did not plan the gates well then there was a plane blocking our gate customer service lines were absurd. The flight attendant to o hare was very unprofessional"
Cons: "United just did not do it for us on either end of the trip. Miscommunication and 3 hour delays on this flight before we could board. The poor girl at the front desk had to take verbal abuse because the higher ups don't give her any truthful information t work with. Terrible."
Cons: "My TSA pre number wasn't included in my ticket and I was delayed for over an hour"
Pros: "The crew was friendly."
Cons: "Seating is incredibly cramped now. I'm not a big guy by any means and I couldn't sit without touching the person next to me or even rest my head on the tray table, and the seat backs reclined barely 6 inches. That made it pretty much impossible to sleep on a red-eye. And there were no entertainment screen, though we had them in the EWR->SFO direction. All in all bottom 10% of flights I've been on. Do better."
Pros: "The crew was attentive and professional"
Cons: "The seats were very uncomfortable"
Pros: "Fast boarding, polite crew, generally an easy process."
Cons: "Cramped and old plane, inefficient deboarding, mediocre coffee."
Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"
Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
Cons: "I didn't like that they cancelled my flight and I had to go through another airline"
Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."
Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"
Pros: "A safe flight. Free entertainment after a delay"
Cons: "Late departure. Overbooked- no seat choice. No air conditioning for 30 minutes and hit. 1.5 hours to get a water"
Pros: "Boarding procedure and crew were excellent!"
Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."
Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "Arriving early in LA"
Cons: "No head phones. toilet sink blocked paper bin not emptied check in at Rochester was a horror show. In end supervisor had to help. He said United wasn't connected to Air NZ star alliance. Also wanted to charge $35 for extra bags when we were flying business class from LA to Auckland. We are both currently Gold elite with Air NZ Cant use money to buy glass of wine or buy food. On way from LA to Rochester , 2 stages nite lights didnt work so couldn't read as window passenger pulled the blind down, it was night time."
Pros: ",,,GOOD FLIGTH! THANK YOUUUU ALL*"
Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"
Pros: "Pre-check in, printed my boarding pass before i got to the airport"
Cons: "Early morning flight...i could have done with a cup of joe."
Pros: "Fantastic crew"
Cons: "Seat not comfortable"
Pros: "Lost flight other one took longer not happy"
Cons: "Lost flight other took too long"
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Pros: "No delay, nice staff"
Cons: "Seat next to bathroom"
Cons: "The lousy attitude, mediocre equipment, non-proactive planning to prepare for a known problem......overall, this is not the airline, I used to fly few years back. I think, United knows that there are not many options for New Jersey residents to fly anywhere, without being on UA flights so they take customers for granted.......Well, it won't be for too long, if they don't get their act together.......People will start driving to Philadelphia and find themselves other choices......"
Cons: "This flight never happened it continued to get canceled and canceled!!"
Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"
Pros: "The flight attendant was superb. He made me laugh, and helped me relax because the plain stopped and they said we had to wait 20 minutes for take off and I had a connection plane with 45 minutes to get to the other plane:("
Cons: "The seat felt hard, not cushioned enough, especially the back area"
Cons: "The flight to New York was delayed over 6 hours and we did not get anymore information than "air traffic control." A very upsetting experience overall."
Pros: "The seats"
Cons: "The plane the service and overall United as an airline"
Pros: "Predictable flight; service was fine, food/bev was standard for a european carrier and better than an American carrier. Seat pitch seemed slightly below average for transcontinental. Boarding was fine. IFE works great. Quick flight. Really liked the little tiny separated economy section in front of the bathrooms. Felt like the economy cabin you find in the upstairs of a 747 or A380."
Cons: "The plane was delayed quite some time and we sat on the Tarmac for about 40 minutes too long."
Pros: "Zero -- I will certainly never fly United again!"
Cons: "Having to wait 30 hours to get home. Having extremely rude or no service. Not receiving compensation for the trouble and inconvenience this airline caused."
Pros: "Excellent and competent crew, smooth take off and landing"
Cons: "Flight was over an hour late, airline did not give us any information until half an hour after we were supposed to have departed"
Cons: "Flight got cancelled twice, pushed back two days. Had to stay in a hotel for two extra nights, caused me to overdraft. No refund"
Cons: "More maintenance delays."
Airlines flying from Rochester to Vienna have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Vienna
Masks required on board, masks provided on flights from Rochester to Vienna
Social distancing seating
Middle seats unavailable to book on flights from Rochester to Vienna
Testing for antibodies, testing for symptoms for flights from Rochester to Vienna
Waiving of change fees. Search flexible flights from Rochester to Vienna