I will fly Air Canada again but will probably drive to Toronto to catch a plane, rather than take the connecting plane out of my own city.There's a Tim Horton's at the airport!
Flight from our small city was late leaving and we didn't find out about the delay until close to the take off time. The reason given to us was that there was too much air traffic in Toronto. Couldn't this have been planned better? Not the fault of Air Canada.
Nothing - they've lost one of our bags on the return flight too.....still waiting for any status on that.
Completely broken baggage handling process (lost bags both outbound & inbound flights)
Indifference of staff at Toronto & Heathrow airports ("customer service" in baggage areas is a misnomer - either complete indifference (Heathrow) or smiling incompetence (Toronto) - & still questioning if the baggage call enter (?888#) will handle our filing of missing bags correctly
Lack of staffing at all airports to direct & assist Air Canada passengers - couldn't find uniform help & no staff at all at arrival airport to meet incoming flight when we were supposed to report our lost bag
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