Lufthansa seats were much more comfortable than United. While they had about the same video selection, Lufthansa didn't put advertisements in with the movies like United did. And the Lufthansa food was much better than United.
How can you rate a flight when it is canceled after you leave the gate & 3 hours into sitting there or in remote area of airport after mechanical problems
The international / itallian speakers did not seem as friendly and professional as the others. Drink selections were denied ( a beer) until questioned about lack of ANY beer on the plane and then four options were given.
Flight from Rome to SFO was excellent compared To our flight to Europe from SFO. The food was much tastier. You can see how UNITED is skimping, though. Instead of getting something mid flight you had to ask for it. It was not automatically served. There was a cookie at the end of the arrival meal, for example that tasted like it just came out of a box. They used to serve a little container of nuts, now … a tiny container of nuts, mixed with pretzels. This was business class that you really have to pay for! But this is minor complaints compared to the overall. My major complaint is the position of the even numbered seats by the windows. You have to turn around to see your window & the positioning as some other controls are harder to get at. This is compared to the odd number seat that are perfectly aligned.
This is the best united airlines flight that I took. The crew was very friendly and the food was tasty!
Flight was On time and landed 30 mins early considering we were flying into Newark. No complaints.
Everything was great except for one thing. I was sitting in seat 1L with plenty of windows. Because we couldn’t sit next to each other, my husband was in 2L with only one window that he had to almost turnhis neck around to look out. Therefore, the window position with 1/2 of the “window” seats in business class is not optimal
Outstanding in all respects. Early boarding left early arrived early. We were in business class, so was perfectly fine.
My bag was lost with my medicine and I am very inconvenienced. I don’t know what happened, however I want you to do a better job on getting people’s bag back
Seats in economy were VERY tight for such a long flight. Food was pretty good, flight attendants were fine, it was just pretty uncomfortable.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
Crew could have been more helpful in helping to find location to store luggage in overhead bins in order to expedite seating. Seating was cramped and uncomfortable.. Other than that it was a standard flight.
The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!
Flight attendant was very rude helping me out. Food was discussing did not eat any of it.
Liked the flight being almost on time (airport issues created a delay). Disliked the issue printing tag bags on the kiosk and having to wait for an hour on like to drop my bags.
Great experience, flight was on time and reached on destination on time .. very accurate and smooth experience
The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!
The flight was cancelled due to tech problem with the plane
Got auestioned multiple times by gate agents. They ran out of chicken for the first meal. Slept pretty good on it and had good entertainment.
seats in economy are just uncomfortable due to the amount of space this, or any airline provides. Until the government sets minimum standards for comfort this will continue.
One bathroom wasn’t working and the other bathroom faucet wasn’t working.
Kayak was an utter disaster. They booked the tickets through a 3rd party and the 3rd party changed the dates of the flight without checking with us. They promised to change it back, but they never did, and I eventually had to dispute the credit card charge to get my money back and had to reserve through another website. NEVER use KAYAK again!
ITA changed our 9 hr direct flight without giving any reason to 4 stop overs 24 hrs flight without delays.
On both sides of my itinerary, the planes were old, the seats did not work, the seats were filthy, and the crew were unfriendly
It was bad experience . I was about to lose my flight . The airline announced the gate very late , an hour before the flight , and you need to rush to find the gate in a big airport . The flight is a long flight and the food is poor . I difintelely not taking this airplane again
At least it was a direct flight, however the boarding process was a nightmare. 2+ hours in line to check my bag. Then told it was overbooked and I have to go standby even though I bought my ticket months ago. Then sent to another line to get on standby - another long wait and finally started yelling that my flight was boarding. They sent me somewhere else. In the end I did make the flight - among the last group to board, even though I arrived 4 hours early at the airport. Worst check in process I've ever experienced in 50 years off flying.
Paid for a seat I didn’t get. Flight attendant said they would “report “ the problem. Food terrible. No service unless requested. Plane filthy. Seats falling apart. Broken footrest. Bathroom toilet held in place with tape. No gate announcements though delayed 2 hours. Is that enough?
The flight was smooth, the premier economy seats were comfortable, the flight crew were excellent. The on board food, however, was AWFUL. I suggest bringing your own food on board.
Everything was good crew, food and comfort but the entertainment was a little bad the tvs stopped working half way through travel.
The airline did a fine job with flying. However, being kept "in the dark" after a request to close all blinds for 6 of the 9 hour flight in a daylight flight was not good. I also got stuck in the lavatory with a sticky door lock. Fortunately a fellow passenger got me out!
