staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
Crew was very helpful.food
Food was not upto the mark.
Two hours delay in the start.
newer plane, good staff
need better and more food options, more often
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
My first flight was not confirmed (despite the confirmed booking/itinerary email), so I was unable to check in and proceed with any of my flights. This delayed all my plans by at least 1 day and I have incurred unplanned additional costs.
Trip was fine, helpful crew on airplane, and comfortable but very delayed boarding.
Boarding didn't begin until the time that the flight was scheduled for take-off.
Ground agent at the counter was polite and very good customer service.
The TV monitor needs to be fixed on what was shown - terrible reception.
late boarding. no info for reason for late departure offered. crew on the counter rude
They crew were very pleasant and polite. It was one of best flights I have had internationally
The heavy turbulence but, that's beyond their control
They crew were very pleasant and polite. It was one of best flights I have had.
They're wasn't anything I didn't like.
The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel.
The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying
Boarding was completed very quickly. Flight arrived on time
Screens were very small Issue with with overhead space
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