I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
I had a car seat for my baby. It was one of the last thing to be put out in luggage. I would suggest for car seat, strollers ect. They be a priority to be sent out in luggage first since babies are being held by parents, i was traveling alone, with all other luggage waiting for over 30 min. It would be much more convinient
Very friendly and efficient crew got us to GDL ontime.
Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that.
We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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